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Xerox Reigns Global Managed Print Services Market

Xerox Corporation (NYSE:XRX) cemented its position as the worldwide leader in managed print services (MPS) this year, as businesses around the world signed on to contain costs, drive productivity and meet environmental sustainability goals with a more efficient print infrastructure.

According to Gartner, Inc., the MPS market experienced double-digit growth in 2008. Xerox led the way, signing global clients like Ingersoll Rand, Procter & Gamble and Carillion, and introducing several market-changing milestones including:

  • Xerox Enterprise Print Services (EPS) is the first offering to embrace all elements of an organization’s print infrastructure – from the networked office to the in-house print center to the virtual worker. The EPS platform directly connects the print environment to core business applications to accommodate new technologies and design new processes to help employees work more efficiently.
  • Xerox Print Services extended MPS to small and mid-sized businesses via the company’s global network of channel partners. Xerox partners now have the flexibility to build their own branded capability while taking advantage of training, services, supplies, software and technology support provided by Xerox.
  • Xerox is the only MPS provider to monitor as many as 1.5 million devices from multiple vendors around the world. This allows companies like The Dow Chemical Company, EMC and Reuters to get more out of their existing global print infrastructure and benefit from a consistent approach regardless of size or location.

These milestones, combined with recognized industry analysis, support Xerox as the unquestioned leader when it comes to worldwide client satisfaction with the geographical depth, breadth and consistency of Xerox’s MPS offering. This week, Xerox was ranked by Gartner as the worldwide market share leader with approximately 40 percent of MPS revenues worldwide in 2008. Gartner also positioned Xerox in the Leaders Quadrant in the “Magic Quadrant for Managed Print Services Worldwide 1 for 2009, and the company was named MPS market leader in Quocirca’s 2009 European MPS report.

“This was a dynamic year in the MPS marketplace, and Xerox remains on top because we’re so closely integrated with our clients’ business – innovating the way they work and driving revenue,” said Stephen Cronin, president, Xerox Global Services. “Success in MPS comes from effective execution, not up-front promises. Companies trust Xerox because we pioneered the market and continue to deliver validated and clearly measured results.”

Additional companies benefiting from Xerox’s proven MPS approach and global delivery include:

  • KeyCorp: using a Xerox Lean Six Sigma-based assessment, the financial services company is reducing operating costs by more than $6 million over the life of its MPS contract.
  • QinetiQ: one of the world’s leading defense technology and security companies, based in the UK, has cut energy usage and greenhouse gases by 44 percent.
  • Sun Microsystems, Inc.: reduced print costs by 25 percent worldwide while decreasing waste and energy costs by reducing document-related consumables including toner and packaging.
  • Universal Orlando: the theme park resort is meeting print budget targets, security policies and environmental sustainability objectives with a newly designed office environment.

Customer Contact:

For more information about Xerox Global Services, visit http://www.xerox.com/services or call 800-ASK-XEROX, ext. 947.

Note: 1Gartner "Magic Quadrant for Managed Print Services Worldwide" by K.Weilerstein, et al. August 21, 2009 and September 25, 2008.

About the Magic Quadrant

The Magic Quadrant is copyrighted 2009 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

For more information on Xerox, visit http://www.xerox.com or http://www.xerox.com/news. For open commentary, industry perspectives and views from events visit http://twitter.com/servicesatxerox, http://twitter.com/xeroxcorp, http://twitter.com/xeroxevents, http://www.facebook.com/XeroxCorp, http://www.xerox.com/blogs, http://www.xerox.com/podcasts or http://www.xerox.com/thoughtleaders.

Xerox® and the sphere of connectivity design are trademarks of Xerox Corporation in the United States and/or other countries. Prices, features, specifications, capabilities, appearance and availability of Xerox products and services are subject to change without notice.

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