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Convergys Corporation Receives the Frost & Sullivan 2005 Award for Technology Innovation in the Field of Voice Recognition Technologies

Convergys Corporation Receives the Frost & Sullivan 2005 Award for Technology Innovation in the Field of Voice Recognition T

PALO ALTO, Calif., Nov. 22 /PRNewswire/ -- Frost & Sullivan, a global leader in growth consulting, announced today that Convergys Corporation is the recipient of its 2005 Award for Technology Innovation in the field of voice recognition technologies.

Frost & Sullivan presents the Technology Innovation Award each year to a company whose research has resulted in innovations that bring significant contributions to the industry. To choose the Award recipient, Frost & Sullivan tracked innovation in key technology markets and conducted extensive research and interviews.

Frost & Sullivan chose Convergys because of SpeechPort, the company's VoiceXML-based, open hosted platform for speech applications. SpeechPort is standards-based, and provides telephony access in addition to speech recognition and text-to-speech resources capable of simultaneously supporting thousands of callers.

"Using the SpeechPort platform, Convergys has developed offerings that are differentiated from those of industry peers by virtue of their patented open hosting, exceptional security features, and secure and geographically redundant facilities with 24x7 monitoring," said Frost and Sullivan V.R. Yoges.

"SpeechPort OHE (Open Hosting Environment) ensures that our customers and partners are able to maintain a greater level of control over their speech applications when deployed as a hosted solution," said Bill Andrews, General Manager, Speech Solutions, for Convergys' Customer Management Group. "Our VoiceXML application components and standards-based platform also afford investment protection for our clients."

About Convergys

Convergys Corporation is a global leader in providing customer care, human resources, and billing services. Convergys combines specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support. Clients in more than 60 countries speaking nearly 30 languages depend on Convergys to manage the increasing complexity and cost of caring for customers and employees. Convergys serves the world's leading companies in many industries including communications, financial services, technology, and consumer products.

Convergys is a member of the S&P 500 and a Fortune Most Admired Company. Headquartered in Cincinnati, Ohio, Convergys has more than 62,000 employees in 68 customer contact centers, three data centers, and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia. For more information visit http://www.convergys.com/

About Frost & Sullivan

Frost & Sullivan, a global growth consulting company, has been partnering with clients to support the development of innovative strategies for more than 40 years. The company's industry expertise integrates growth consulting, growth partnership services, and corporate management training to identify and develop opportunities. Frost & Sullivan serves an extensive clientele that includes Global 1000 companies, emerging companies and the investment community by providing comprehensive industry coverage that reflects a unique global perspective and combines ongoing analysis of markets, technologies, econometrics and demographics. For more information, visit http://www.frost.com/.

Frost & Sullivan Awards are presented to companies that demonstrate best practices in their industry, commending the diligence, commitment, and innovative business strategies required to advance in the global marketplace. Frost & Sullivan rigorously analyses specific criteria to determine award recipients in a broad spectrum of market industries and landscapes. For more information, visit http://www.awards.frost.com/

For further information, please contact: Bobby D'arcy 513-723-6956 bobby.d'[email protected] 2005 Frost & Sullivan Award for Technology Innovation Award Recipient: Convergys Corporation

Frost & Sullivan's 2005 Technology Innovation Award in the field of voice recognition technologies goes to Convergys Corporation in recognition of the company's development of several innovative standards-based solutions. Convergys is a leading innovator of both shelf as well as custom-designed hosted speech solutions based on the VoiceXML platform. The typical Convergys 'product' is actually a service that allows organizations to outsource the hardware, software, systems expertise, and 24x7 monitoring.

Convergys' "SpeechPort" platform, which underpins the company's technology in speech solutions, provides telephony access in addition to speech recognition and text-to-speech resources capable of simultaneously supporting thousands of callers. In other words, the SpeechPort is a VoiceXML-based infrastructure hosted for speech applications. It is a Windows-based platform utilizing Intel telephony boards and ScanSoft speech recognition and TTS software.

SpeechPort's unique architecture enables client organizations to maintain some components of the platform either within their facilities or hosted at Convergys, but outside of Convergys firewall for security or control reasons. Some of SpeechPort's individual components that could be considered 'products' include the ExpressWare, ExpressAs, Intelligent Call Routing, Verbatims, Call Navigator, and AnswerVoice.

Convergys utilizes open hosting to ensure that its clients and partners are able to maintain a greater level of control over their speech applications when deployed as a hosted solution. Convergys' open hosting blurs the boundaries between hosted and premise-based speech solutions by supporting a highly distributed architecture. In fact, Convergys provides its clients and partners with the option of creating and updating a VoiceXML application at their site, in addition to that of maintaining database and grammar libraries. Open hosting as an option is particularly attractive to clients in the packaged speech applications sector.

Convergys offers four options for distributing application servers, and in each option the partner or the partner's client owns and is given flexibility to maintain the speech application and the server(s), regardless of the application server's location. In option one the client or partner is allowed to host the application server, application media (e.g. grammars, prompts, etc.), and the enterprise database (business transactions and content). In another option, the application media is co-located or hosted in the Convergys data center. In the third option the application server and application media are co-located in the Convergys data center. And finally, there is another option where the entire solution is co-located in Convergys data center.

Convergys' offerings are unique and differentiated from those of industry peers by virtue of their patented open hosting, exceptional security features that include mutual authentication and encryption between all systems (local and remote) as well as logging suppression for voice files, secure and geographically redundant facilities with 24x7 monitoring, VoiceXML application components and standards based platform affording investment protection.

Convergys has established a robust IP portfolio and owns several key patents for System and Method for Automated Third Party Verification, System and Method for Creating and Controlling Interactive Voice Response Applications, System and Method for Recording and Playing Audio Descriptions and System, and Method for Automated Customer Calling.

In summary, Frost & Sullivan's Award for Technology Innovation recognizes Convergys Corporation for its rollout of a range of innovative, standards- based solutions and packages that are well geared to meet the dynamic needs of today's end users, and for its demonstrated excellence in innovation and technology development in the area of voice recognition.

Award Description

Frost & Sullivan's Technology Innovation Award is bestowed upon a company (or individual) that has carried out new research; which has resulted in innovation(s) that have or are expected to bring significant contributions to the industry in terms of adoption, change, and competitive posture. This award recognizes the quality and depth of a company's research and development program as well as the vision and risk-taking that enabled it to undertake such an endeavor.

Research Methodology

To choose the award recipient, Frost & Sullivan's analyst team tracks innovation in key hi-tech markets. The selection process includes primary participant interviews and extensive primary and secondary research via the bottom-up approach. The analyst team shortlists candidates on the basis of a set of qualitative and quantitative measurements. The analyst also considers the pace of research and technology innovation and the significance or potential relevance of the innovation to the overall industry. The ultimate award recipient is chosen after a thorough evaluation of this research.

Measurement Criteria

In addition of the methodology described above, there are specific criteria used to determine the final rankings. The recipient of this award has excelled based on one or more of the following criteria:

* Significance of the innovation(s) in the industry, and across industries (if applicable) * Potential of the products of innovation(s) to become industry standard(s) * Competitive advantage of innovation vis-a-vis other related ones * Impact (or potential impact) of innovation(s) on company or industry mindshare and/or company bottom line * Breadth of intellectual property related to the innovation(s), i.e. patents, scientific publications, papers in peer reviewed journals.

Frost & Sullivan

CONTACT: Bobby D'arcy, +1-513-723-6956, or bobby.d'[email protected]

Web site: http://www.frost.com/
http://www.awards.frost.com/
http://www.convergys.com/

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