|By Cloud Ventures||
|January 25, 2011 08:30 AM EST||
Telcos can offer Cloud platforms that not only meet the core IT needs of governments but can also be aligned with these high-level strategic priorities.
Most notably and critically important in these difficult financial times, it can be positioned as economy-boosting 'Innovation Infrastructure', on a SaaS basis.
Unified Virtual Collaboration
One of the hottest application areas for Telco Cloud services is UCC - Unified Communications and Collaboration, referring to hosted versions of products like Microsoft's Lync.
This presents a huge market opportunity, with some predictions suggesting a whopping two thirds of large enterprise organizations will move to some form of Cloud-based Unified Comms.
In a previous blog I outlined how the Canadian Federal Government also has requirements for this type of service, 'Unified Cloud Collaboration', so they already have the baseline need established.
UCC can be enhanced to UVC, Unified Virtual Collaboration, through the addition of new software. Protosphere sits on top of Lync and provides a virtual world environment, something like SecondLife but a business version, intended for project and team meeting collaboration, utilizing the underlying Lync as the communications plumbing.
G-Cloud Innovation Infrastructure
This alone is undoubtably going to be hugely popular, and it can be further refined and positioned for government, by positioning it as an enabler of "Innovation Infrastructure", a utility service for enabling ecnomic growth initiatives.
In their 'Innovation Hub' white papers, Cisco introduces new concepts for how governments can stimulate and enable economic growth, through technology-enabled models, especially using these types of virtual collaboration applications and Web 2.0 social networking.
For example they suggest "the Startup Stop and Shop, a web space where video recordings of all entrepreneurs’ pitches are made available so that potential investors can search for opportunities at their own leisure. “Virtual Guardian Angels,” a mentorship program that connects those seeking and offering best business practices and advice, could provide yet another virtual experience."
The role of Cloud computing and how the technology can play a critical role in boosting digital innovation this way is demonstrated through the recent UK Digital Britain innovation policy.
The report outlined that the government is looking to improve service delivery and reduce costs through adoption of "Government cloud computing, the “G-Cloud”, and they also describe the enabling role it would play in making the nation itself more innovative.
"with Cloud building on next generation broadband with high definition video and also more revolutionary applications. These will include tele-presence, allowing for much more flexible working patterns, e-healthcare in the home and for small businesses the increasing benefits of access to cloud computing which substantially cuts costs and allows much more rapid product and service innovation."
This Unified Virtual Collaboration is exactly the type of innovation-enabling application.
The EU is funding Cloud software projects to equip European businesses with competitive advantage, but the much larger sources of financing that are also available are the budgets for governments in-house IT.
Whether it is used for in-house needs or as innovation stimulus is simply a matter of perspective and user access privileges.
What this principle demonstrates is that governments can merge them to concentrate their overall business value. The business benefits of Cloud computing is that it could be used for internal IT applications and as a platform for national innovation.
Cloud computing can be deployed as a platform for exactly this purpose, used not only for modernizing internal government processes but also for providing raw innovation capacity for the public and entrepreneurs, providing them services for use in key scenarios like new business product prototyping.
The same 'i-Cloud' could be used internally by government for improved collaboration, and externally by the public to create new products and services that boost the economy.
Software AG helps organizations transform into Digital Enterprises, so they can differentiate from competitors and better engage customers, partners and employees. Using the Software AG Suite, companies can close the gap between business and IT to create digital systems of differentiation that drive front-line agility. We offer four on-ramps to the Digital Enterprise: alignment through collaborative process analysis; transformation through portfolio management; agility through process automation and integration; and visibility through intelligent business operations and big data.
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Can call centers hang up the phones for good? Intuitive Solutions did. WebRTC enabled this contact center provider to eliminate antiquated telephony and desktop phone infrastructure with a pure web-based solution, allowing them to expand beyond brick-and-mortar confines to a home-based agent model. It also ensured scalability and better service for customers, including MUY! Companies, one of the country's largest franchise restaurant companies with 232 Pizza Hut locations. This is one example of WebRTC adoption today, but the potential is limitless when powered by IoT. Attendees will learn real-world benefits of WebRTC and explore future possibilities, as WebRTC and IoT intersect to improve customer service.
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Sep. 27, 2014 10:30 PM EDT Reads: 2,253
The Internet of Things (IoT) promises to create new business models as significant as those that were inspired by the Internet and the smartphone 20 and 10 years ago. What business, social and practical implications will this phenomenon bring? That's the subject of "Monetizing the Internet of Things: Perspectives from the Front Lines," an e-book released today and available free of charge from Aria Systems, the leading innovator in recurring revenue management.
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Sep. 27, 2014 11:00 AM EDT Reads: 2,166
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Sep. 26, 2014 11:45 PM EDT Reads: 1,496
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Sep. 26, 2014 07:45 PM EDT Reads: 2,259
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Sep. 26, 2014 05:00 PM EDT Reads: 1,552
Can call centers hang up the phones for good? Intuitive Solutions did. WebRTC enabled this contact center provider to eliminate antiquated telephony and desktop phone infrastructure with a pure web-based solution, allowing them to expand beyond brick-and-mortar confines to a home-based agent model. Download Slide Deck: ▸ Here
Sep. 26, 2014 10:00 AM EDT Reads: 1,499
All major researchers estimate there will be tens of billions devices - computers, smartphones, tablets, and sensors - connected to the Internet by 2020. This number will continue to grow at a rapid pace for the next several decades. Over the summer Gartner released its much anticipated annual Hype Cycle report and the big news is that Internet of Things has now replaced Big Data as the most hyped technology. Indeed, we're hearing more and more about this fascinating new technological paradigm. Every other IT news item seems to be about IoT and its implications on the future of digital business.
Sep. 26, 2014 10:00 AM EDT Reads: 2,027
BSQUARE is a global leader of embedded software solutions. We enable smart connected systems at the device level and beyond that millions use every day and provide actionable data solutions for the growing Internet of Things (IoT) market. We empower our world-class customers with our products, services and solutions to achieve innovation and success. For more information, visit www.bsquare.com.
Sep. 26, 2014 09:45 AM EDT Reads: 1,398
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Sep. 26, 2014 09:00 AM EDT Reads: 1,372