Welcome!

Java IoT Authors: Elizabeth White, Liz McMillan, Yeshim Deniz, Pat Romanski, Zakia Bouachraoui

Related Topics: @CloudExpo, Microservices Expo

@CloudExpo: Article

The Five Rules of Cloud Computing Litigation

Just like all the technology before it as well as after it, “Cloud Computing” is not a silver bullet, nor a universal solution

“Once you get into Cloud Computing and past the glossy euphemisms, you better watch out for the real rocks in the road,” observes James Carlini.

Cloud computing is the major approach that most organizations should be adapting for their applications in this new era of mobile computing.” You have all read the ads and the articles that hype it, along with all the overnight experts that tout how they know that Cloud Computing is the universal solution for today’s and tomorrow’s organizations. Now, let’s get back on the ground and understand what some of the real potholes and obstacles are on the road to a more efficient and effective IT infrastructure.

Rules of the Road, Rules of the Clouds
There are many “experts” out there touting all the positive aspects to Cloud Computing but like anything else, there are issues and concerns to address.

First, no technology runs by itself. If you think Cloud Computing and shared resources don’t need support and administration on YOUR side of the cloud, you are sadly mistaken.

Rule Number One: Make sure you have the proper oversight on this service as well as its vendor(s) upfront.

Second, a good contract for services should define the roles and responsibilities on both sides. This follows Rule Number One. You should know what the service vendor provides and what the actions are that your organization needs to perform. Read the fine print as you will find it still needs you to have some hands-on management.

Don’t rely on the vendor to take care of everything. If the vendor is smart, the contract is very well-defined and does not leave anything for interpretation later down the road.

Rule Number Two: Make sure your contract is well defined as to roles and responsibilities. By doing this, you ensure what you need to do is crystal clear and this actually applies to (and protects) both parties.

Third, make sure you have a complete diagram of the network configuration that has been developed for you. This is very critical and in most cases when problems arise, I ask for the network configuration map that shows the total configuration of the enterprise. At best, there is nothing up-to-date and at worst, which is mostly the case, there is nothing to review.

How can you possibly manage something when you don’t even have a diagram to review what you have in place? How do you know the vendor is delivering on what they have promised? How do you modify it, when you need to add or subtract people? I could go on and on with this because it is so important and yet so overlooked.

When I see there is no network configuration map, I immediately know there are real problems with this organization and their whole infrastructure, let alone their Cloud Computing applications.

Rule Number Three: Make sure you have an up-to-date network configuration map that someone can refer to when looking at the current environment as well as later when you are going to modify it.

Fourth, periodic reviews of the service and the performance of the vendor are critical. You get what you pay for. Just as there are no such things as a $5,000 new Rolls-Royce, there are no such things as a great mission-critical application for your company that is only $49.95 a month.

Rule Number Four: Remember that YOU manage the vendors, the vendors don’t manage you.

Fifth, don’t rely on traditional advisors (lawyers and accountants) to give you the insights you need to develop cloud computing applications. You are looking at technology for your organization, talk to a technologist, not a lawyer or an accountant.

Rule Number Five: You don’t get Superman by paying Jimmy Olson wages. Make sure you get the people and skills sets you need to support both the planning and the implementation of the infrastructure.

Learn from Experience or Get Burned by Experience
The latest litigation I am working on focuses on the lack of the user getting involved in taking responsibility to manage their system and now want to litigate against the provider because of their internal failure to do what was outlined in the contract that they signed.

Litigation costs money, even if you are in the right. With all the people hyping cloud computing, you better have the right advisor to give you an honest opinion on whether or not you’re getting into a good deal before you sign the contract.

•   •   •

Copyright © 2012 - James Carlini - All rights reserved.

More Stories By James Carlini

James Carlini, MBA, a certified Infrastructure Consultant, keynote speaker and former award-winning Adjunct Professor at Northwestern University, has advised on mission-critical networks. Clients include the Chicago Mercantile Exchange, GLOBEX, and City of Chicago’s 911 Center. An expert witness in civil and federal courts on network infrastructure, he has worked with AT&T, Sprint and others.

Follow daily Carlini-isms at www.twitter.com/JAMESCARLINI

Comments (0)

Share your thoughts on this story.

Add your comment
You must be signed in to add a comment. Sign-in | Register

In accordance with our Comment Policy, we encourage comments that are on topic, relevant and to-the-point. We will remove comments that include profanity, personal attacks, racial slurs, threats of violence, or other inappropriate material that violates our Terms and Conditions, and will block users who make repeated violations. We ask all readers to expect diversity of opinion and to treat one another with dignity and respect.


IoT & Smart Cities Stories
Cloud-enabled transformation has evolved from cost saving measure to business innovation strategy -- one that combines the cloud with cognitive capabilities to drive market disruption. Learn how you can achieve the insight and agility you need to gain a competitive advantage. Industry-acclaimed CTO and cloud expert, Shankar Kalyana presents. Only the most exceptional IBMers are appointed with the rare distinction of IBM Fellow, the highest technical honor in the company. Shankar has also receive...
DXWorldEXPO LLC announced today that ICOHOLDER named "Media Sponsor" of Miami Blockchain Event by FinTechEXPO. ICOHOLDER gives detailed information and help the community to invest in the trusty projects. Miami Blockchain Event by FinTechEXPO has opened its Call for Papers. The two-day event will present 20 top Blockchain experts. All speaking inquiries which covers the following information can be submitted by email to [email protected] Miami Blockchain Event by FinTechEXPOalso offers sp...
Headquartered in Plainsboro, NJ, Synametrics Technologies has provided IT professionals and computer systems developers since 1997. Based on the success of their initial product offerings (WinSQL and DeltaCopy), the company continues to create and hone innovative products that help its customers get more from their computer applications, databases and infrastructure. To date, over one million users around the world have chosen Synametrics solutions to help power their accelerated business or per...
DXWordEXPO New York 2018, colocated with CloudEXPO New York 2018 will be held November 11-13, 2018, in New York City and will bring together Cloud Computing, FinTech and Blockchain, Digital Transformation, Big Data, Internet of Things, DevOps, AI, Machine Learning and WebRTC to one location.
@DevOpsSummit at Cloud Expo, taking place November 12-13 in New York City, NY, is co-located with 22nd international CloudEXPO | first international DXWorldEXPO and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time t...
When talking IoT we often focus on the devices, the sensors, the hardware itself. The new smart appliances, the new smart or self-driving cars (which are amalgamations of many ‘things'). When we are looking at the world of IoT, we should take a step back, look at the big picture. What value are these devices providing. IoT is not about the devices, its about the data consumed and generated. The devices are tools, mechanisms, conduits. This paper discusses the considerations when dealing with the...
Charles Araujo is an industry analyst, internationally recognized authority on the Digital Enterprise and author of The Quantum Age of IT: Why Everything You Know About IT is About to Change. As Principal Analyst with Intellyx, he writes, speaks and advises organizations on how to navigate through this time of disruption. He is also the founder of The Institute for Digital Transformation and a sought after keynote speaker. He has been a regular contributor to both InformationWeek and CIO Insight...
Digital Transformation is much more than a buzzword. The radical shift to digital mechanisms for almost every process is evident across all industries and verticals. This is often especially true in financial services, where the legacy environment is many times unable to keep up with the rapidly shifting demands of the consumer. The constant pressure to provide complete, omnichannel delivery of customer-facing solutions to meet both regulatory and customer demands is putting enormous pressure on...
Machine learning has taken residence at our cities' cores and now we can finally have "smart cities." Cities are a collection of buildings made to provide the structure and safety necessary for people to function, create and survive. Buildings are a pool of ever-changing performance data from large automated systems such as heating and cooling to the people that live and work within them. Through machine learning, buildings can optimize performance, reduce costs, and improve occupant comfort by ...
SYS-CON Events announced today that IoT Global Network has been named “Media Sponsor” of SYS-CON's @ThingsExpo, which will take place on June 6–8, 2017, at the Javits Center in New York City, NY. The IoT Global Network is a platform where you can connect with industry experts and network across the IoT community to build the successful IoT business of the future.