|By Mohammed Sha||
|March 12, 2012 11:31 AM EDT||
A new type of gold rush is on for large telecom groups with multiple properties. The Zain Group, in a news release from Mobile World Congress last week, announced that they too are in the rush for gold. According to Chief Executive Officer Nabeel Bin Salamah, "Zain is aiming to achieve the highest levels of synergies amongst its operations in the Middle East."
Realizing efficiencies from synergies among a company's several operations is the gold pot that Convergys research shows over 50 telecom groups are sitting on. Further analysis of these 50 telecom groups shows, on average, that each owns a partial or complete stake in 12 properties; just 20% of them hold almost 60% of group held operations, and about 15 groups have more than 20 properties each.
In today's world, most of these individual operations make technology investment and procurement decisions in a decentralized fashion, and surely there are benefits in that structure.
But just imagine the wealth that could be reaped by the largest of the wireless telecom groups, which has 43 operations, if they operated in a centralized rather than decentralized fashion.
Here's an example of the difference when undertaking a CRM platform transformation:
- Decentralized: Each unit dedicates at least 10 full-time resources to do this, which is a total of 430 resources globally. Each unit goes through a detailed process of vendor assessment, proof of concept, proposal assessments, etc, for a period of three months, which is a total of 30 man-months at each unit, summing to a grand total of 1290 man-months of the group. Surely they will all have their own preferences for different vendors, and let's assume the group ends up signing contracts with 10 vendors across 43 properties.
- Centralized: This group would have deployed about 50 resources maximum, spent about 12 months going through the process and ended up with one or a maximum of two CRM solutions or vendors. That is a savings of 380 resources, 690 man-months, and a very impressive price point through their extremely strong bargaining power.
This is just one example. On top of this, consider the benefits the group would leverage from a single system not only in a single operation, but also across all their global properties. The added advantage of identifying a roaming customer; the ability to make fiercely competitive global offers; customers having seamless experience regardless of national boundaries; and so much more. And then there are technological advancements like cloud computing, which are offering further potential to uncover such benefits.
I've discussed more about this in an article on page 28 of Mobile Communications International at http://tinyurl.com/8yc7luj. These are just a few examples of how large telecommunication operators can become more efficient and surely the opportunity pool is vast.
This is a great opportunity for telecommunication companies, and is an imperative as well. The continuous drop in roaming prices forced down by the regulators, declining ARPU's due to consumers cutting back on their spending in the wake of economic recession, intensifying competition not only from peers, but also from a new breed of service providers - the OTTs (over the top players), are just a few examples of the tough challenges in the market that are causing revenues to decline and margins to shrink. And when it comes to creating value for share holders, revenues and margins are top priority.
Zain Group recognizes these market challenges, and acknowledges the opportunity in front of them across their properties in the Middle East. The other telecommunication operators are in a similar situation and should work towards uncovering their pots of gold.
SYS-CON Media announced that Splunk, a provider of the leading software platform for real-time Operational Intelligence, has launched an ad campaign on Big Data Journal. Splunk software and cloud services enable organizations to search, monitor, analyze and visualize machine-generated big data coming from websites, applications, servers, networks, sensors and mobile devices. The ads focus on delivering ROI - how improved uptime delivered $6M in annual ROI, improving customer operations by mining large volumes of unstructured data, and how data tracking delivers uptime when it matters most.
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Scott Jenson leads a project called The Physical Web within the Chrome team at Google. Project members are working to take the scalability and openness of the web and use it to talk to the exponentially exploding range of smart devices. Nearly every company today working on the IoT comes up with the same basic solution: use my server and you'll be fine. But if we really believe there will be trillions of these devices, that just can't scale. We need a system that is open a scalable and by using the URL as a basic building block, we open this up and get the same resilience that the web enjoys.
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In their session at @ThingsExpo, Shyam Varan Nath, Principal Architect at GE, and Ibrahim Gokcen, who leads GE's advanced IoT analytics, focused on the Internet of Things / Industrial Internet and how to make it operational for business end-users. Learn about the challenges posed by machine and sensor data and how to marry it with enterprise data. They also discussed the tips and tricks to provide the Industrial Internet as an end-user consumable service using Big Data Analytics and Industrial Cloud.
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How do APIs and IoT relate? The answer is not as simple as merely adding an API on top of a dumb device, but rather about understanding the architectural patterns for implementing an IoT fabric. There are typically two or three trends: Exposing the device to a management framework Exposing that management framework to a business centric logic Exposing that business layer and data to end users. This last trend is the IoT stack, which involves a new shift in the separation of what stuff happens, where data lives and where the interface lies. For instance, it's a mix of architectural styles ...
Jan. 30, 2015 12:30 AM EST Reads: 3,039
IoT is still a vague buzzword for many people. In his session at @ThingsExpo, Mike Kavis, Vice President & Principal Cloud Architect at Cloud Technology Partners, discussed the business value of IoT that goes far beyond the general public's perception that IoT is all about wearables and home consumer services. He also discussed how IoT is perceived by investors and how venture capitalist access this space. Other topics discussed were barriers to success, what is new, what is old, and what the future may hold. Mike Kavis is Vice President & Principal Cloud Architect at Cloud Technology Pa...
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Dale Kim is the Director of Industry Solutions at MapR. His background includes a variety of technical and management roles at information technology companies. While his experience includes work with relational databases, much of his career pertains to non-relational data in the areas of search, content management, and NoSQL, and includes senior roles in technical marketing, sales engineering, and support engineering. Dale holds an MBA from Santa Clara University, and a BA in Computer Science from the University of California, Berkeley.
Jan. 29, 2015 06:00 PM EST Reads: 3,286
The Internet of Things (IoT) is rapidly in the process of breaking from its heretofore relatively obscure enterprise applications (such as plant floor control and supply chain management) and going mainstream into the consumer space. More and more creative folks are interconnecting everyday products such as household items, mobile devices, appliances and cars, and unleashing new and imaginative scenarios. We are seeing a lot of excitement around applications in home automation, personal fitness, and in-car entertainment and this excitement will bleed into other areas. On the commercial side, m...
Jan. 29, 2015 06:00 PM EST Reads: 3,042
Almost everyone sees the potential of Internet of Things but how can businesses truly unlock that potential. The key will be in the ability to discover business insight in the midst of an ocean of Big Data generated from billions of embedded devices via Systems of Discover. Businesses will also need to ensure that they can sustain that insight by leveraging the cloud for global reach, scale and elasticity.
Jan. 29, 2015 05:00 PM EST Reads: 4,091
"People are a lot more knowledgeable about APIs now. There are two types of people who work with APIs - IT people who want to use APIs for something internal and the product managers who want to do something outside APIs for people to connect to them," explained Roberto Medrano, Executive Vice President at SOA Software, in this SYS-CON.tv interview at Cloud Expo, held Nov 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
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Jan. 29, 2015 02:15 PM EST Reads: 3,195
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Jan. 29, 2015 01:30 PM EST Reads: 3,122
Since 2008 and for the first time in history, more than half of humans live in urban areas, urging cities to become “smart.” Today, cities can leverage the wide availability of smartphones combined with new technologies such as Beacons or NFC to connect their urban furniture and environment to create citizen-first services that improve transportation, way-finding and information delivery. In her session at @ThingsExpo, Laetitia Gazel-Anthoine, CEO of Connecthings, will focus on successful use cases.
Jan. 29, 2015 01:30 PM EST Reads: 2,042
DevOps Summit 2015 New York, co-located with the 16th International Cloud Expo - to be held June 9-11, 2015, at the Javits Center in New York City, NY - announces that it is now accepting Keynote Proposals. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to wait for long development cycles that produce software that is obsolete at launch. DevOps may be disruptive, but it is essential.
Jan. 29, 2015 01:15 PM EST Reads: 2,552
“With easy-to-use SDKs for Atmel’s platforms, IoT developers can now reap the benefits of realtime communication, and bypass the security pitfalls and configuration complexities that put IoT deployments at risk,” said Todd Greene, founder & CEO of PubNub. PubNub will team with Atmel at CES 2015 to launch full SDK support for Atmel’s MCU, MPU, and Wireless SoC platforms. Atmel developers now have access to PubNub’s secure Publish/Subscribe messaging with guaranteed ¼ second latencies across PubNub’s 14 global points-of-presence. PubNub delivers secure communication through firewalls, proxy ser...
Jan. 29, 2015 12:45 PM EST Reads: 1,667
The industrial software market has treated data with the mentality of “collect everything now, worry about how to use it later.” We now find ourselves buried in data, with the pervasive connectivity of the (Industrial) Internet of Things only piling on more numbers. There’s too much data and not enough information. In his session at @ThingsExpo, Bob Gates, Global Marketing Director, GE’s Intelligent Platforms business, to discuss how realizing the power of IoT, software developers are now focused on understanding how industrial data can create intelligence for industrial operations. Imagine ...
Jan. 29, 2015 12:30 PM EST Reads: 1,894