|By Dan Tortorici||
|July 6, 2012 12:30 PM EDT||
Business processes manage the operational flow of business and when optimized achieve cost containment and flexibility as they need to be efficient and able to adapt to changing business conditions. The art of planning and implementing process management requires all the best cross-functional project management skills one can provide and tools that facilitate the task. Yet when trying to improve the management of processes, the business is often constrained by tool limitations that impose additional artificial barriers that impede success. These barriers result from design considerations and limitations of the capabilities, performance, and scalability. This article details these barriers to BPM and what is required to minimize or eliminate them.
Process Management and Technology
Process management has long been inspired by the latest available technology. Recall that Henry Ford was able to streamline the auto assembly process, which increased the efficiency of workers dramatically and brought the cost of the car down so that more people could buy cars. The technology inspiration for improving this process was the meat-processing conveyor. Regardless of whether the technology improvement has been mechanical or computer driven, process management has consistently leveraged it for increased benefit. The recent introduction of social networking and cloud technology will similarly deliver benefits to improved processes. Given the never-ending technology evolution, why then do product barriers to achieving success with BPM exist?
Process Management Barriers
It helps to consider the genealogy of business process management solutions. Business process management has roots in two mature proven technologies: Enterprise Application Integration (EAI) and human workflow. These types of solutions have been available in some form for many years. EAI primarily enables system-to-system interactions and processes, where workflow simplifies human and document-centric processes.
The good news is that BPM has embraced and evolved these two mature, proven technologies; however like all technologies that at one time competed for acceptance there is often functional overlap and confusion as to appropriate usage.
Barrier: Perceived Process Separation
Often the discussion about processes and the technology to manage them is categorized by process characteristics such as human, system, document, and decision-centric that then leads to the appropriate tools to manage them. From a pragmatic perspective, this doesn't make sense since all these process types often coexist in a single enterprise process. Supporting multiple process technologies requires additional skills and impacts productivity, total cost of ownership, and efficiency. Separate technologies, whether in a suite or in separate products, create disjointed, inefficient tools and are not practical for the processes of today that incorporate multiple process characteristics.
Figure 1: Composite processes include all types of process styles
Barrier: Integrating the integration tools before managing the process
One byproduct of the evolution from separate tools for different processes is the lack of cohesive integration among tools to enable a unified process management solution. The result is that too much time is initially required to integrate these components before any meaningful work can be done optimizing the process. Service-oriented architecture (SOA) helps the integration challenge in an important way.
SOA is focused on organizing IT infrastructure with the goal of greater efficiency through reuse and agility with the use of services. It is a response to proliferation in systems, technologies, communication protocols, databases and data models. The strategy is to hide this complexity behind a set of business services and provide an infrastructure that standardizes how these services communicate and how they are managed. The result of such an initiative is that IT can respond faster and build new solutions for the business faster and cheaper. But the SOA transformation project itself predominantly benefits IT.
BPM, in a complementary way, is focused on directly optimizing business performance by looking at business processes. This approach is about achieving additional insight into operating procedures and work processes and using this insight to control quality, increase efficiency and drive continuous improvement. The goal of a BPM initiative is stated in business terms (% faster customer service, % reduction in costs, etc.), and these results can be measured directly by the resulting BPM solution. In essence, BPM provides business with greater efficiency and agility.
With the two working together to improve both business and IT efficiency and agility, it provides synergy enabling the enterprise to achieve even higher levels of value. BPM certainly can work without SOA by directly integrating systems, but working with SOA provides additional benefits and the integration between the two simplifies the task and delivers increased benefits.
Barrier: Business and IT Collaboration
Business process management enables the efficient management of change. Change in markets, change due to competition, a change in organization from an acquisition, or a change in available technological solutions. People and organizations in IT and the business are naturally wary to change as it impacts work ownership, control, and even job security. Communication and collaboration throughout the process lifecycle are necessary to avoid the potential impact of miscommunication. The tools most widely used for this are email and external collaboration systems. Email is a poor choice as it lacks process context. Each and every message in the inbox relates to a different context. Users often try to establish context using folders and rules, but usage and the benefit varies across the community of process participants adding uncertainty to the collaborative process.
External collaboration systems centralize communication and collaboration whether it is through a wiki, portal, or some other site paradigm. The drawback is that without integration to the process management system and to the management of all types of processes the context is missing and the usefulness of this collaboration is limited.
Barrier: Complexity Limits Tactical BPM success
Business process inefficiencies exist throughout the enterprise and can increase costs of both strategic and tactical processes. Strategic process initiatives often redeploy an organization's resources in a transformational way to provide competitive advantage. It may mean supporting a change in the organizational vision, objectives, and the strategy to achieve success. Defining a new company direction, acquiring another company, and adapting to market dynamics or obsolescence are examples of how strategic change requires redeployment of resources and greater process efficiency. This is the traditional sweet spot for BPM where processes span multiple functional silos and applications. An example is the employee, customer, or partner on-boarding process. But what about process challenges that impact just one functional system?
This is often the domain of tactical BPM solutions where the business pain is still significant but the project scope may be smaller and the time frame for value more immediate like, for example, compliance with new regulations. All enterprises have both tactical and strategic challenges, yet the urgency of tactical requirements often consumes them. BPM is often thought of as a solution best suited to strategic processes because the time-critical nature of tactical projects may be too rigorous for the complexity introduced by a BPM system and its disparate components.
Barrier: BPM Tools for Only the Tech Savvy
The market for BPM, now in its second decade of adoption, has expanded from early adopter tech savvy enterprises to mainstream companies that are more conservative and risk averse. This natural progression requires that products evolve to suit the changing needs of these businesses. BPM tools that require substantial integration just to manage all types of processes fail to address the need of this expanding market. Difficult-to-use tools that inhibit business participation also constrain adoption across the enterprise, which makes collaboration and process management success challenging.
Breaking Through the Barriers to BPM
As an established technology and business solution, there are many best practices that articulate how to best approach the typical challenges of increasing efficiency with BPM. However, these primarily address the practice of BPM. To break through the barriers previously discussed requires a more integrated, easer-to-use approach:
- Unified BPM to reduce complexity, cost, and time-to-value
- Easier-to-use tools for business users and increased use by less tech savvy enterprises
- Faster time-to-value for greater use in both tactical and strategic projects
- BPM that reduces complexity and manages all types of processes
- Unified collaboration across all processes and in the context of BPM
- Synergy with SOA to reduce integration and complexity
These characteristics enable streamlined management of processes regardless of the styles of processes they include. A unified offering eliminates the pre-integration task of tools that undermines the focus on process improvement. Unified collaboration enables communication in context and richness of choice for how participants work together. A streamlined, unified process management system reduces complexity and time-to-value, enabling greater use in tactical projects that provides the additional benefit of building the infrastructure for strategic change and success. A unified approach reduces complexity and increases ease-of-use. Tools designed for all audiences of participants increases the usefulness for all members of the process life cycle and enables task delegation to those in the business responsible for corresponding business responsibility. These BPM solution characteristics all help the achievement of process management success and, more importantly, an enterprise transformation to a more efficient, agile, and manageable business.
Oracle BPM Suite 11g
Oracle BPM Suite 11g has been designed to eliminate these barriers with a unified approach that reduces complexity and with unified tools that empower process life-cycle participants. It is comprised of three functional areas. A unified process foundation reduces complexity and simplifies process management with pre-integration of process subsystems. User-centric design simplifies process modeling and interaction for all process participants that are part of the entire process life cycle. Social BPM interaction simplifies and extends collaboration providing new ways to communicate and align the business and IT.
Figure 2: Oracle Unified BPM Suite 11g
The management of business processes has consistently leveraged improvements and innovations in technology to enable increased efficiency, business visibility, and agility. The foundation of BPM includes time-tested technologies for managing both workflow and system interaction. The evolution of the tools used to manage processes while delivering greater benefit has often introduced artificial barriers that constrain success. These barriers include the type of process capabilities, poor integration of components, inconsistent collaboration void of process context, complexity that limits the use as a tactical solution, and tools designed for only tech savvy companies.
Oracle has recognized these challenges and designed a solution that eliminates these barriers to BPM success. Oracle BPM Suite 11g simplifies the BPM effort with a unified solution that manages all types of processes with a unified process foundation, user centric design, and social BPM interaction. One unified design simplifies use and removes complexity. It is a complete solution that empowers tactical solutions and innovation today and can scale, as the business need requires it. It enables more effective collaboration in the context of BPM and greater communication flexibility with social communication.
Sidebar: Win with Tactical BPM
Technology moves quickly and it is natural to be unaware of some of the changes that could impact our business. The ability to manage tactical process challenges on a schedule required for tactical success is one of them. There is a persistent view that BPM is best only for addressing strategic process challenges. This is consistent with the solutions of the past but not reflective of unified process management technology that today can reduce complexity, time-to-value, and cost which is so critical for tactical requirements. The use of BPM for tactical initiatives has a number of benefits:
- These are often less complicated processes involving fewer enterprise systems
- Enables IT to demonstrate success with BPM by addressing business validated problems
- Usually has substantial return on investment due to the business pain
- Builds the infrastructure, skills, and knowledge that enables strategic change with BPM for the future
Next time the urgency of tactical challenge comes knocking on the door, consider how you can address it with BPM and achieve both short term and long term business benefit at the same time.
NHK, Japan Broadcasting will feature upcoming @ThingsExpo Silicon Valley in a special IoT documentary which will be filmed on the expo floor November 3 to 5, 2015 in Santa Clara. NHK is the sole public TV network in Japan equivalent to BBC in UK and the largest in Asia with many award winning science and technology programs. Japanese TV is producing a documentary about IoT and Smart technology covering @ThingsExpo Silicon Valley. The program will be aired during the highest viewership season of the year that it will have a high impact in the industry through this documentary in Japan. The film...
Oct. 7, 2015 11:45 AM EDT Reads: 116
Apps and devices shouldn't stop working when there's limited or no network connectivity. Learn how to bring data stored in a cloud database to the edge of the network (and back again) whenever an Internet connection is available. In his session at 17th Cloud Expo, Bradley Holt, Developer Advocate at IBM Cloud Data Services, will demonstrate techniques for replicating cloud databases with devices in order to build offline-first mobile or Internet of Things (IoT) apps that can provide a better, faster user experience, both offline and online. The focus of this talk will be on IBM Cloudant, Apa...
Oct. 7, 2015 11:45 AM EDT Reads: 458
WebRTC is about the data channel as much as about video and audio conferencing. However, basically all commercial WebRTC applications have been built with a focus on audio and video. The handling of “data” has been limited to text chat and file download – all other data sharing seems to end with screensharing. What is holding back a more intensive use of peer-to-peer data? In her session at @ThingsExpo, Dr Silvia Pfeiffer, WebRTC Applications Team Lead at National ICT Australia, will look at different existing uses of peer-to-peer data sharing and how it can become useful in a live session to...
Oct. 7, 2015 11:30 AM EDT Reads: 515
SYS-CON Events announced today that Luxoft Holding, Inc., a leading provider of software development services and innovative IT solutions, has been named “Bronze Sponsor” of SYS-CON's @ThingsExpo, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. Luxoft’s software development services consist of core and mission-critical custom software development and support, product engineering and testing, and technology consulting.
Oct. 7, 2015 11:15 AM EDT Reads: 569
As a company adopts a DevOps approach to software development, what are key things that both the Dev and Ops side of the business must keep in mind to ensure effective continuous delivery? In his session at DevOps Summit, Mark Hydar, Head of DevOps, Ericsson TV Platforms, will share best practices and provide helpful tips for Ops teams to adopt an open line of communication with the development side of the house to ensure success between the two sides.
Oct. 7, 2015 11:00 AM EDT Reads: 555
The enterprise is being consumerized, and the consumer is being enterprised. Moore's Law does not matter anymore, the future belongs to business virtualization powered by invisible service architecture, powered by hyperscale and hyperconvergence, and facilitated by vertical streaming and horizontal scaling and consolidation. Both buyers and sellers want instant results, and from paperwork to paperless to mindless is the ultimate goal for any seamless transaction. The sweetest sweet spot in innovation is automation. The most painful pain point for any business is the mismatch between supplies a...
Oct. 7, 2015 11:00 AM EDT Reads: 144
There are so many tools and techniques for data analytics that even for a data scientist the choices, possible systems, and even the types of data can be daunting. In his session at @ThingsExpo, Chris Harrold, Global CTO for Big Data Solutions for EMC Corporation, will show how to perform a simple, but meaningful analysis of social sentiment data using freely available tools that take only minutes to download and install. Participants will get the download information, scripts, and complete end-to-end walkthrough of the analysis from start to finish. Participants will also be given the pract...
Oct. 7, 2015 10:21 AM EDT
As more and more data is generated from a variety of connected devices, the need to get insights from this data and predict future behavior and trends is increasingly essential for businesses. Real-time stream processing is needed in a variety of different industries such as Manufacturing, Oil and Gas, Automobile, Finance, Online Retail, Smart Grids, and Healthcare. Azure Stream Analytics is a fully managed distributed stream computation service that provides low latency, scalable processing of streaming data in the cloud with an enterprise grade SLA. It features built-in integration with Azur...
Oct. 7, 2015 10:00 AM EDT Reads: 736
WebRTC: together these advances have created a perfect storm of technologies that are disrupting and transforming classic communications models and ecosystems. In his session at WebRTC Summit, Cary Bran, VP of Innovation and New Ventures at Plantronics and PLT Labs, will provide an overview of this technological shift, including associated business and consumer communications impacts, and opportunities it may enable, complement or entirely transform.
Oct. 7, 2015 09:30 AM EDT Reads: 674
WebRTC services have already permeated corporate communications in the form of videoconferencing solutions. However, WebRTC has the potential of going beyond and catalyzing a new class of services providing more than calls with capabilities such as mass-scale real-time media broadcasting, enriched and augmented video, person-to-machine and machine-to-machine communications. In his session at @ThingsExpo, Luis Lopez, CEO of Kurento, will introduce the technologies required for implementing these ideas and some early experiments performed in the Kurento open source software community in areas ...
Oct. 7, 2015 09:30 AM EDT Reads: 636
Who are you? How do you introduce yourself? Do you use a name, or do you greet a friend by the last four digits of his social security number? Assuming you don’t, why are we content to associate our identity with 10 random digits assigned by our phone company? Identity is an issue that affects everyone, but as individuals we don’t spend a lot of time thinking about it. In his session at @ThingsExpo, Ben Klang, Founder & President of Mojo Lingo, will discuss the impact of technology on identity. Should we federate, or not? How should identity be secured? Who owns the identity? How is identity ...
Oct. 7, 2015 08:30 AM EDT Reads: 421
Developing software for the Internet of Things (IoT) comes with its own set of challenges. Security, privacy, and unified standards are a few key issues. In addition, each IoT product is comprised of at least three separate application components: the software embedded in the device, the backend big-data service, and the mobile application for the end user's controls. Each component is developed by a different team, using different technologies and practices, and deployed to a different stack/target - this makes the integration of these separate pipelines and the coordination of software upd...
Oct. 7, 2015 08:00 AM EDT Reads: 141
WebRTC has had a real tough three or four years, and so have those working with it. Only a few short years ago, the development world were excited about WebRTC and proclaiming how awesome it was. You might have played with the technology a couple of years ago, only to find the extra infrastructure requirements were painful to implement and poorly documented. This probably left a bitter taste in your mouth, especially when things went wrong.
Oct. 7, 2015 06:45 AM EDT Reads: 741
WebRTC converts the entire network into a ubiquitous communications cloud thereby connecting anytime, anywhere through any point. In his session at WebRTC Summit,, Mark Castleman, EIR at Bell Labs and Head of Future X Labs, will discuss how the transformational nature of communications is achieved through the democratizing force of WebRTC. WebRTC is doing for voice what HTML did for web content.
Oct. 7, 2015 06:15 AM EDT Reads: 1,337
The broad selection of hardware, the rapid evolution of operating systems and the time-to-market for mobile apps has been so rapid that new challenges for developers and engineers arise every day. Security, testing, hosting, and other metrics have to be considered through the process. In his session at Big Data Expo, Walter Maguire, Chief Field Technologist, HP Big Data Group, at Hewlett-Packard, will discuss the challenges faced by developers and a composite Big Data applications builder, focusing on how to help solve the problems that developers are continuously battling.
Oct. 7, 2015 04:00 AM EDT Reads: 454
Nowadays, a large number of sensors and devices are connected to the network. Leading-edge IoT technologies integrate various types of sensor data to create a new value for several business decision scenarios. The transparent cloud is a model of a new IoT emergence service platform. Many service providers store and access various types of sensor data in order to create and find out new business values by integrating such data.
Oct. 7, 2015 03:30 AM EDT Reads: 459
SYS-CON Events announced today that IBM Cloud Data Services has been named “Bronze Sponsor” of SYS-CON's 17th Cloud Expo, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. IBM Cloud Data Services offers a portfolio of integrated, best-of-breed cloud data services for developers focused on mobile computing and analytics use cases.
Oct. 6, 2015 10:00 PM EDT Reads: 666
In his session at @ThingsExpo, Tony Shan, Chief Architect at CTS, will explore the synergy of Big Data and IoT. First he will take a closer look at the Internet of Things and Big Data individually, in terms of what, which, why, where, when, who, how and how much. Then he will explore the relationship between IoT and Big Data. Specifically, he will drill down to how the 4Vs aspects intersect with IoT: Volume, Variety, Velocity and Value. In turn, Tony will analyze how the key components of IoT influence Big Data: Device, Connectivity, Context, and Intelligence. He will dive deep to the matrix...
Oct. 6, 2015 08:00 PM EDT Reads: 319
When it comes to IoT in the enterprise, namely the commercial building and hospitality markets, a benefit not getting the attention it deserves is energy efficiency, and IoT’s direct impact on a cleaner, greener environment when installed in smart buildings. Until now clean technology was offered piecemeal and led with point solutions that require significant systems integration to orchestrate and deploy. There didn't exist a 'top down' approach that can manage and monitor the way a Smart Building actually breathes - immediately flagging overheating in a closet or over cooling in unoccupied ho...
Oct. 6, 2015 05:00 PM EDT Reads: 263
SYS-CON Events announced today that Cloud Raxak has been named “Media & Session Sponsor” of SYS-CON's 17th Cloud Expo, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. Raxak Protect automates security compliance across private and public clouds. Using the SaaS tool or managed service, developers can deploy cloud apps quickly, cost-effectively, and without error.
Oct. 6, 2015 04:40 PM EDT Reads: 120