|By Dan Tortorici||
|July 6, 2012 12:30 PM EDT||
Business processes manage the operational flow of business and when optimized achieve cost containment and flexibility as they need to be efficient and able to adapt to changing business conditions. The art of planning and implementing process management requires all the best cross-functional project management skills one can provide and tools that facilitate the task. Yet when trying to improve the management of processes, the business is often constrained by tool limitations that impose additional artificial barriers that impede success. These barriers result from design considerations and limitations of the capabilities, performance, and scalability. This article details these barriers to BPM and what is required to minimize or eliminate them.
Process Management and Technology
Process management has long been inspired by the latest available technology. Recall that Henry Ford was able to streamline the auto assembly process, which increased the efficiency of workers dramatically and brought the cost of the car down so that more people could buy cars. The technology inspiration for improving this process was the meat-processing conveyor. Regardless of whether the technology improvement has been mechanical or computer driven, process management has consistently leveraged it for increased benefit. The recent introduction of social networking and cloud technology will similarly deliver benefits to improved processes. Given the never-ending technology evolution, why then do product barriers to achieving success with BPM exist?
Process Management Barriers
It helps to consider the genealogy of business process management solutions. Business process management has roots in two mature proven technologies: Enterprise Application Integration (EAI) and human workflow. These types of solutions have been available in some form for many years. EAI primarily enables system-to-system interactions and processes, where workflow simplifies human and document-centric processes.
The good news is that BPM has embraced and evolved these two mature, proven technologies; however like all technologies that at one time competed for acceptance there is often functional overlap and confusion as to appropriate usage.
Barrier: Perceived Process Separation
Often the discussion about processes and the technology to manage them is categorized by process characteristics such as human, system, document, and decision-centric that then leads to the appropriate tools to manage them. From a pragmatic perspective, this doesn't make sense since all these process types often coexist in a single enterprise process. Supporting multiple process technologies requires additional skills and impacts productivity, total cost of ownership, and efficiency. Separate technologies, whether in a suite or in separate products, create disjointed, inefficient tools and are not practical for the processes of today that incorporate multiple process characteristics.
Figure 1: Composite processes include all types of process styles
Barrier: Integrating the integration tools before managing the process
One byproduct of the evolution from separate tools for different processes is the lack of cohesive integration among tools to enable a unified process management solution. The result is that too much time is initially required to integrate these components before any meaningful work can be done optimizing the process. Service-oriented architecture (SOA) helps the integration challenge in an important way.
SOA is focused on organizing IT infrastructure with the goal of greater efficiency through reuse and agility with the use of services. It is a response to proliferation in systems, technologies, communication protocols, databases and data models. The strategy is to hide this complexity behind a set of business services and provide an infrastructure that standardizes how these services communicate and how they are managed. The result of such an initiative is that IT can respond faster and build new solutions for the business faster and cheaper. But the SOA transformation project itself predominantly benefits IT.
BPM, in a complementary way, is focused on directly optimizing business performance by looking at business processes. This approach is about achieving additional insight into operating procedures and work processes and using this insight to control quality, increase efficiency and drive continuous improvement. The goal of a BPM initiative is stated in business terms (% faster customer service, % reduction in costs, etc.), and these results can be measured directly by the resulting BPM solution. In essence, BPM provides business with greater efficiency and agility.
With the two working together to improve both business and IT efficiency and agility, it provides synergy enabling the enterprise to achieve even higher levels of value. BPM certainly can work without SOA by directly integrating systems, but working with SOA provides additional benefits and the integration between the two simplifies the task and delivers increased benefits.
Barrier: Business and IT Collaboration
Business process management enables the efficient management of change. Change in markets, change due to competition, a change in organization from an acquisition, or a change in available technological solutions. People and organizations in IT and the business are naturally wary to change as it impacts work ownership, control, and even job security. Communication and collaboration throughout the process lifecycle are necessary to avoid the potential impact of miscommunication. The tools most widely used for this are email and external collaboration systems. Email is a poor choice as it lacks process context. Each and every message in the inbox relates to a different context. Users often try to establish context using folders and rules, but usage and the benefit varies across the community of process participants adding uncertainty to the collaborative process.
External collaboration systems centralize communication and collaboration whether it is through a wiki, portal, or some other site paradigm. The drawback is that without integration to the process management system and to the management of all types of processes the context is missing and the usefulness of this collaboration is limited.
Barrier: Complexity Limits Tactical BPM success
Business process inefficiencies exist throughout the enterprise and can increase costs of both strategic and tactical processes. Strategic process initiatives often redeploy an organization's resources in a transformational way to provide competitive advantage. It may mean supporting a change in the organizational vision, objectives, and the strategy to achieve success. Defining a new company direction, acquiring another company, and adapting to market dynamics or obsolescence are examples of how strategic change requires redeployment of resources and greater process efficiency. This is the traditional sweet spot for BPM where processes span multiple functional silos and applications. An example is the employee, customer, or partner on-boarding process. But what about process challenges that impact just one functional system?
This is often the domain of tactical BPM solutions where the business pain is still significant but the project scope may be smaller and the time frame for value more immediate like, for example, compliance with new regulations. All enterprises have both tactical and strategic challenges, yet the urgency of tactical requirements often consumes them. BPM is often thought of as a solution best suited to strategic processes because the time-critical nature of tactical projects may be too rigorous for the complexity introduced by a BPM system and its disparate components.
Barrier: BPM Tools for Only the Tech Savvy
The market for BPM, now in its second decade of adoption, has expanded from early adopter tech savvy enterprises to mainstream companies that are more conservative and risk averse. This natural progression requires that products evolve to suit the changing needs of these businesses. BPM tools that require substantial integration just to manage all types of processes fail to address the need of this expanding market. Difficult-to-use tools that inhibit business participation also constrain adoption across the enterprise, which makes collaboration and process management success challenging.
Breaking Through the Barriers to BPM
As an established technology and business solution, there are many best practices that articulate how to best approach the typical challenges of increasing efficiency with BPM. However, these primarily address the practice of BPM. To break through the barriers previously discussed requires a more integrated, easer-to-use approach:
- Unified BPM to reduce complexity, cost, and time-to-value
- Easier-to-use tools for business users and increased use by less tech savvy enterprises
- Faster time-to-value for greater use in both tactical and strategic projects
- BPM that reduces complexity and manages all types of processes
- Unified collaboration across all processes and in the context of BPM
- Synergy with SOA to reduce integration and complexity
These characteristics enable streamlined management of processes regardless of the styles of processes they include. A unified offering eliminates the pre-integration task of tools that undermines the focus on process improvement. Unified collaboration enables communication in context and richness of choice for how participants work together. A streamlined, unified process management system reduces complexity and time-to-value, enabling greater use in tactical projects that provides the additional benefit of building the infrastructure for strategic change and success. A unified approach reduces complexity and increases ease-of-use. Tools designed for all audiences of participants increases the usefulness for all members of the process life cycle and enables task delegation to those in the business responsible for corresponding business responsibility. These BPM solution characteristics all help the achievement of process management success and, more importantly, an enterprise transformation to a more efficient, agile, and manageable business.
Oracle BPM Suite 11g
Oracle BPM Suite 11g has been designed to eliminate these barriers with a unified approach that reduces complexity and with unified tools that empower process life-cycle participants. It is comprised of three functional areas. A unified process foundation reduces complexity and simplifies process management with pre-integration of process subsystems. User-centric design simplifies process modeling and interaction for all process participants that are part of the entire process life cycle. Social BPM interaction simplifies and extends collaboration providing new ways to communicate and align the business and IT.
Figure 2: Oracle Unified BPM Suite 11g
The management of business processes has consistently leveraged improvements and innovations in technology to enable increased efficiency, business visibility, and agility. The foundation of BPM includes time-tested technologies for managing both workflow and system interaction. The evolution of the tools used to manage processes while delivering greater benefit has often introduced artificial barriers that constrain success. These barriers include the type of process capabilities, poor integration of components, inconsistent collaboration void of process context, complexity that limits the use as a tactical solution, and tools designed for only tech savvy companies.
Oracle has recognized these challenges and designed a solution that eliminates these barriers to BPM success. Oracle BPM Suite 11g simplifies the BPM effort with a unified solution that manages all types of processes with a unified process foundation, user centric design, and social BPM interaction. One unified design simplifies use and removes complexity. It is a complete solution that empowers tactical solutions and innovation today and can scale, as the business need requires it. It enables more effective collaboration in the context of BPM and greater communication flexibility with social communication.
Sidebar: Win with Tactical BPM
Technology moves quickly and it is natural to be unaware of some of the changes that could impact our business. The ability to manage tactical process challenges on a schedule required for tactical success is one of them. There is a persistent view that BPM is best only for addressing strategic process challenges. This is consistent with the solutions of the past but not reflective of unified process management technology that today can reduce complexity, time-to-value, and cost which is so critical for tactical requirements. The use of BPM for tactical initiatives has a number of benefits:
- These are often less complicated processes involving fewer enterprise systems
- Enables IT to demonstrate success with BPM by addressing business validated problems
- Usually has substantial return on investment due to the business pain
- Builds the infrastructure, skills, and knowledge that enables strategic change with BPM for the future
Next time the urgency of tactical challenge comes knocking on the door, consider how you can address it with BPM and achieve both short term and long term business benefit at the same time.
The 20th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held June 6-8, 2017, at the Javits Center in New York City, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Containers, Microservices and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportunity. Submit your speaking proposal ...
Jan. 24, 2017 02:30 PM EST Reads: 5,393
"There's a growing demand from users for things to be faster. When you think about all the transactions or interactions users will have with your product and everything that is between those transactions and interactions - what drives us at Catchpoint Systems is the idea to measure that and to analyze it," explained Leo Vasiliou, Director of Web Performance Engineering at Catchpoint Systems, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York Ci...
Jan. 24, 2017 02:30 PM EST Reads: 5,920
WebRTC is the future of browser-to-browser communications, and continues to make inroads into the traditional, difficult, plug-in web communications world. The 6th WebRTC Summit continues our tradition of delivering the latest and greatest presentations within the world of WebRTC. Topics include voice calling, video chat, P2P file sharing, and use cases that have already leveraged the power and convenience of WebRTC.
Jan. 24, 2017 02:15 PM EST Reads: 3,278
DevOps is being widely accepted (if not fully adopted) as essential in enterprise IT. But as Enterprise DevOps gains maturity, expands scope, and increases velocity, the need for data-driven decisions across teams becomes more acute. DevOps teams in any modern business must wrangle the ‘digital exhaust’ from the delivery toolchain, "pervasive" and "cognitive" computing, APIs and services, mobile devices and applications, the Internet of Things, and now even blockchain. In this power panel at @...
Jan. 24, 2017 01:45 PM EST Reads: 3,021
20th Cloud Expo, taking place June 6-8, 2017, at the Javits Center in New York City, NY, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy.
Jan. 24, 2017 01:30 PM EST Reads: 4,499
Discover top technologies and tools all under one roof at April 24–28, 2017, at the Westin San Diego in San Diego, CA. Explore the Mobile Dev + Test and IoT Dev + Test Expo and enjoy all of these unique opportunities: The latest solutions, technologies, and tools in mobile or IoT software development and testing. Meet one-on-one with representatives from some of today's most innovative organizations
Jan. 24, 2017 01:00 PM EST Reads: 1,742
SYS-CON Events announced today that Super Micro Computer, Inc., a global leader in Embedded and IoT solutions, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 7-9, 2017, at the Javits Center in New York City, NY. Supermicro (NASDAQ: SMCI), the leading innovator in high-performance, high-efficiency server technology, is a premier provider of advanced server Building Block Solutions® for Data Center, Cloud Computing, Enterprise IT, Hadoop/Big Data, HPC and E...
Jan. 24, 2017 12:45 PM EST Reads: 5,931
More and more brands have jumped on the IoT bandwagon. We have an excess of wearables – activity trackers, smartwatches, smart glasses and sneakers, and more that track seemingly endless datapoints. However, most consumers have no idea what “IoT” means. Creating more wearables that track data shouldn't be the aim of brands; delivering meaningful, tangible relevance to their users should be. We're in a period in which the IoT pendulum is still swinging. Initially, it swung toward "smart for smart...
Jan. 24, 2017 12:00 PM EST Reads: 2,878
The WebRTC Summit New York, to be held June 6-8, 2017, at the Javits Center in New York City, NY, announces that its Call for Papers is now open. Topics include all aspects of improving IT delivery by eliminating waste through automated business models leveraging cloud technologies. WebRTC Summit is co-located with 20th International Cloud Expo and @ThingsExpo. WebRTC is the future of browser-to-browser communications, and continues to make inroads into the traditional, difficult, plug-in web co...
Jan. 24, 2017 11:45 AM EST Reads: 3,080
"A lot of times people will come to us and have a very diverse set of requirements or very customized need and we'll help them to implement it in a fashion that you can't just buy off of the shelf," explained Nick Rose, CTO of Enzu, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
Jan. 24, 2017 10:45 AM EST Reads: 4,837
Buzzword alert: Microservices and IoT at a DevOps conference? What could possibly go wrong? In this Power Panel at DevOps Summit, moderated by Jason Bloomberg, the leading expert on architecting agility for the enterprise and president of Intellyx, panelists peeled away the buzz and discuss the important architectural principles behind implementing IoT solutions for the enterprise. As remote IoT devices and sensors become increasingly intelligent, they become part of our distributed cloud enviro...
Jan. 24, 2017 08:45 AM EST Reads: 5,105
SYS-CON Events announced today that MobiDev, a client-oriented software development company, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place June 6-8, 2017, at the Javits Center in New York City, NY, and the 21st International Cloud Expo®, which will take place October 31-November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. MobiDev is a software company that develops and delivers turn-key mobile apps, websites, web services, and complex softw...
Jan. 24, 2017 08:30 AM EST Reads: 2,024
With major technology companies and startups seriously embracing IoT strategies, now is the perfect time to attend @ThingsExpo 2016 in New York. Learn what is going on, contribute to the discussions, and ensure that your enterprise is as "IoT-Ready" as it can be! Internet of @ThingsExpo, taking place June 6-8, 2017, at the Javits Center in New York City, New York, is co-located with 20th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry p...
Jan. 24, 2017 07:45 AM EST Reads: 3,934
The security needs of IoT environments require a strong, proven approach to maintain security, trust and privacy in their ecosystem. Assurance and protection of device identity, secure data encryption and authentication are the key security challenges organizations are trying to address when integrating IoT devices. This holds true for IoT applications in a wide range of industries, for example, healthcare, consumer devices, and manufacturing. In his session at @ThingsExpo, Lancen LaChance, vic...
Jan. 24, 2017 04:00 AM EST Reads: 6,714
Who are you? How do you introduce yourself? Do you use a name, or do you greet a friend by the last four digits of his social security number? Assuming you don’t, why are we content to associate our identity with 10 random digits assigned by our phone company? Identity is an issue that affects everyone, but as individuals we don’t spend a lot of time thinking about it. In his session at @ThingsExpo, Ben Klang, Founder & President of Mojo Lingo, discussed the impact of technology on identity. Sho...
Jan. 24, 2017 02:30 AM EST Reads: 4,293
Manufacturers are embracing the Industrial Internet the same way consumers are leveraging Fitbits – to improve overall health and wellness. Both can provide consistent measurement, visibility, and suggest performance improvements customized to help reach goals. Fitbit users can view real-time data and make adjustments to increase their activity. In his session at @ThingsExpo, Mark Bernardo Professional Services Leader, Americas, at GE Digital, discussed how leveraging the Industrial Internet and...
Jan. 24, 2017 02:15 AM EST Reads: 6,737
What are the new priorities for the connected business? First: businesses need to think differently about the types of connections they will need to make – these span well beyond the traditional app to app into more modern forms of integration including SaaS integrations, mobile integrations, APIs, device integration and Big Data integration. It’s important these are unified together vs. doing them all piecemeal. Second, these types of connections need to be simple to design, adapt and configure...
Jan. 24, 2017 02:00 AM EST Reads: 1,994
IoT generates lots of temporal data. But how do you unlock its value? You need to discover patterns that are repeatable in vast quantities of data, understand their meaning, and implement scalable monitoring across multiple data streams in order to monetize the discoveries and insights. Motif discovery and deep learning platforms are emerging to visualize sensor data, to search for patterns and to build application that can monitor real time streams efficiently. In his session at @ThingsExpo, ...
Jan. 24, 2017 02:00 AM EST Reads: 5,657
WebRTC is about the data channel as much as about video and audio conferencing. However, basically all commercial WebRTC applications have been built with a focus on audio and video. The handling of “data” has been limited to text chat and file download – all other data sharing seems to end with screensharing. What is holding back a more intensive use of peer-to-peer data? In her session at @ThingsExpo, Dr Silvia Pfeiffer, WebRTC Applications Team Lead at National ICT Australia, looked at differ...
Jan. 24, 2017 12:30 AM EST Reads: 5,164
"ReadyTalk is an audio and web video conferencing provider. We've really come to embrace WebRTC as the platform for our future of technology," explained Dan Cunningham, CTO of ReadyTalk, in this SYS-CON.tv interview at WebRTC Summit at 19th Cloud Expo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
Jan. 24, 2017 12:30 AM EST Reads: 2,399