|By Yakov Fain||
|August 2, 2012 09:00 AM EDT||
People are accustomed to buying goods online. If a company sells products to individuals, we call it B2C for Business To Consumers. If a business sells to other businesses – it’s B2B. Having an online store allows to sell around the clock regardless of the consumer’s location (at least within the country) as long as he or she is connected to the Internet. People spend some substantial time online and sellers are trying to reach their clients via all possible channels and devices being that a regular HTML Web page, a social network, a mobile application on any device with embedded browser. Still, some people aren’t Internet savvy and business will continue using more traditional channels like printed mail order catalogs. This is what the multi-channel marketing is about. Ideally, a business should be able to combine marketing the products with selling them right there. If you’ve seen the product commercial on Facebook or your mobile phone the storefront should be there too.
Ingredients of an online store
If I’d ask you to give me an example of an e-commerce site, most likely you’d answer Amazon or eBay. Agree. But what’s needed for building an e-commerce system? Let’s come up with a list of building blocks and solutions that Joe Smith, a CIO of the Best Stuff, Inc. would need to create an e-commerce portal:
- A shopping cart
- A catalog
- Integration with several payment systems
- Order management system
- Full text search
- High-load solutions
- Selling through social networks
- Ability to create UI supporting variety of desktop and handheld devices
- Integration with warehousing software
- Data feeds from external systems
- Consumers reviews, locator services, Web analytics
- Live video chats with customer supports
This list is not complete. Starting developing such a complex system from scratch would be insane unless you have unlimited budget and no deadlines to meet. On the other hand, trying to find a Swiss army knife solution usually translates into purchasing super expensive software with 80% of the functionality that you’ll never use. The truth is somewhere in the middle, especially in the age of Software-As-A-Service (SaaS) where you can subscribe to only what you need.
Our company, Farata Systems has an e-commerce team that works with the Hybris software suite. For detailed comparison reviews of the e-commerce solutions refer to Gartner or Forrester. I can just offer you a Hybris review based on our real-world experience.
When we were offered to work on our first Hybris project we had to google this name up. Still, we were hired because of our solid expertise in enterprise development using Java and Spring framework, which are pre-requisites for developing software with Hybris Multi-Channel Suite.
Hybris is a well design modularized software built on top of Apache and SpringSource components, containers and servers. We’ve been given login credentials to be able to access product Wiki and rolled up our sleeves. The software comes with an installer that includes modified Apache Tomcat servlet container, Spring modules and a home-made ORM framework for data persistence.
Finding goods in your online store has to be easier than in a brick and mortar one. Say you want to buy an engagement ring, but not sure if it has to be made of a white gold with diamonds or something more modest. Writing strict SQL queries is not overly flexible, but the full text search (FTS) technique allows examine all words in each document in your database rather then specifying the column names in the database table. The FTS feature give lots of flexibility in creating stores which allow to quickly find the products that closely match your customer’s needs (e.g. diamonds of certain shape, size, price range etc.) Hybris ships with the FTS module based on the fast search engine Apache SOLR (a Lucene extension). The system periodically (say, every minute) runs the data indexing process. You write queries not in SQL, but in a special query language.
This tightly integrated software allows you to create and release in production a simple online store in less than a month. But a typical store or an auction requires implementation of lots of custom solutions. For example, let’s take order fulfillment. Hybris offers off the box the basic solutions supporting order management and consignment. But in our projects we had to implement fulfillment algorithm that would take into account the distance between the warehouse and the consumer and minimize the number of shipments. For example, the customer wants to purchase twenty large screen TVs. The system has found six TV’s in one of your stores and four in the other. Since we need another ten TV’s our custom algorithm sends a request to a warehouse to order these additional TV sets. As a result – the customer will get a shipment of all twenty items shipped in a least expensive way.
Such customized business logic is implemented in Java as beans of Spring framework, which is literally a fabric of the entire Hybris software. Your code always has access to Spring context object. By adding custom extensions you create the child context object with your Spring bean containing custom logic to place a distributed order of 20 TVs.
From the software architect perspective, the ease of extending existing Hybris entities is very appealing. For example, if you need to add customer reviews features, just add a couple of fields to the Product entity, create a new entity for ProductReview and link them together. Then add a row of those yellow stars to the storefront UI and you’re set.
Yet another interesting Hybris module is called Cockpit, which becomes quite handy in environments where the information changes quickly and the customers need to see the latest product information. We even customized Cockpit for building our own administration tool for the online auction project.
The launch of your Hybris server can be configured to load only those modules that are needed for your store. Our fully loaded server starts within 2 minutes, which is not bad at all. The initial install of the Hybris server comes with the in-memory HSQLDB, which is fast, but not suitable for the real-world applications. We started with MySql Server and then switched to Oracle with very minimal manual tuning.
Integration with the payment gateway is probably the most critical component of any online store or auction. Hybris has its own payment module, but we’ve been asked to integration with another payment processing engine – Litle.com using XML as the data exchange format. Little accepts all kinds of credit cards, PayPal, eCheck, mobile payments, and bill-me-later option. Introducing another provider in your payment workflow can make a lot of business sense, but be prepare to find yourself in the middle of the finger pointing game until you finish the payment integration. Add some more cushion there if you are making project estimates.
Hybris comes with a clustering solution from the box. Each node of your cluster can be configured to include only those Hybris extensions that it needs. For example, you can configure a cluster with one more for the administration module, three nodes for the store UI, and one node for the data indexing.
In March of 2012 Adobe has announced its partnership with Hybris. Adobe’s CQ5 will help in creating multi-channel digital marketing campaigns and building strong brands for online stores created by Hybris.
Room for improvements
Although our overall impression after using Hybris on a couple of projects is very positive, this software has room for improvements. I’m sure, Hybris management has their reasons for keeping its community closed, but it may hurt the adoption of the software. The product documentation is not too detailed and up to date. Hybris technical experts have to pay more attention to the developer’s forum. In many cases we’ve been using the source code de-compilers to find the answers to our questions. Since Hybris is built on top of Java EE, I’d like the future version to include a JPA-based solution that would allow using the data persistence solution of our choice rather than a proprietary ORM.
While finding solutions in developing software with Hybris was difficult at time, we never hit the wall, which can be credited to the engineering team. Overall, it’s a solid platform for creating modern online stores and auctions.
When we started our first e-commerce projects with Hybris, we couldn’t find any publicly available online materials about this software written by people in the trenches. I really hope that this article will help anyone who’s still in the process of selecting the right e-commerce software package for their next generation online store.
Identity is in everything and customers are looking to their providers to ensure the security of their identities, transactions and data. With the increased reliance on cloud-based services, service providers must build security and trust into their offerings, adding value to customers and improving the user experience. Making identity, security and privacy easy for customers provides a unique advantage over the competition.
Sep. 29, 2016 06:15 PM EDT Reads: 3,654
SYS-CON Events announced today that Commvault, a global leader in enterprise data protection and information management, has been named “Bronze Sponsor” of SYS-CON's 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Commvault is a leading provider of data protection and information management solutions, helping companies worldwide activate their data to drive more value and business insight and to transform moder...
Sep. 29, 2016 05:15 PM EDT Reads: 2,848
Personalization has long been the holy grail of marketing. Simply stated, communicate the most relevant offer to the right person and you will increase sales. To achieve this, you must understand the individual. Consequently, digital marketers developed many ways to gather and leverage customer information to deliver targeted experiences. In his session at @ThingsExpo, Lou Casal, Founder and Principal Consultant at Practicala, discussed how the Internet of Things (IoT) has accelerated our abil...
Sep. 29, 2016 04:45 PM EDT Reads: 2,773
SYS-CON Events has announced today that Roger Strukhoff has been named conference chair of Cloud Expo and @ThingsExpo 2016 Silicon Valley. The 19th Cloud Expo and 6th @ThingsExpo will take place on November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. "The Internet of Things brings trillions of dollars of opportunity to developers and enterprise IT, no matter how you measure it," stated Roger Strukhoff. "More importantly, it leverages the power of devices and the Interne...
Sep. 29, 2016 04:45 PM EDT Reads: 3,428
Digital innovation is the next big wave of business transformation based on digital technologies of which IoT and Big Data are key components, For example: Business boundary innovation is a challenge to excavate third-party business value using IoT and BigData, like Nest Business structure innovation may propose re-building business structure from scratch, as Uber does in the taxicab industry The social model innovation is also a big challenge to the new social architecture with the design fr...
Sep. 29, 2016 04:30 PM EDT Reads: 1,338
So, you bought into the current machine learning craze and went on to collect millions/billions of records from this promising new data source. Now, what do you do with them? Too often, the abundance of data quickly turns into an abundance of problems. How do you extract that "magic essence" from your data without falling into the common pitfalls? In her session at @ThingsExpo, Natalia Ponomareva, Software Engineer at Google, provided tips on how to be successful in large scale machine learning...
Sep. 29, 2016 04:00 PM EDT Reads: 2,380
If you had a chance to enter on the ground level of the largest e-commerce market in the world – would you? China is the world’s most populated country with the second largest economy and the world’s fastest growing market. It is estimated that by 2018 the Chinese market will be reaching over $30 billion in gaming revenue alone. Admittedly for a foreign company, doing business in China can be challenging. Often changing laws, administrative regulations and the often inscrutable Chinese Interne...
Sep. 29, 2016 04:00 PM EDT Reads: 467
Why do your mobile transformations need to happen today? Mobile is the strategy that enterprise transformation centers on to drive customer engagement. In his general session at @ThingsExpo, Roger Woods, Director, Mobile Product & Strategy – Adobe Marketing Cloud, covered key IoT and mobile trends that are forcing mobile transformation, key components of a solid mobile strategy and explored how brands are effectively driving mobile change throughout the enterprise.
Sep. 29, 2016 03:45 PM EDT Reads: 2,195
In his session at @ThingsExpo, Kausik Sridharabalan, founder and CTO of Pulzze Systems, Inc., will focus on key challenges in building an Internet of Things solution infrastructure. He will shed light on efficient ways of defining interactions within IoT solutions, leading to cost and time reduction. He will also introduce ways to handle data and how one can develop IoT solutions that are lean, flexible and configurable, thus making IoT infrastructure agile and scalable.
Sep. 29, 2016 03:30 PM EDT Reads: 1,621
Data is an unusual currency; it is not restricted by the same transactional limitations as money or people. In fact, the more that you leverage your data across multiple business use cases, the more valuable it becomes to the organization. And the same can be said about the organization’s analytics. In his session at 19th Cloud Expo, Bill Schmarzo, CTO for the Big Data Practice at EMC, will introduce a methodology for capturing, enriching and sharing data (and analytics) across the organizati...
Sep. 29, 2016 03:15 PM EDT Reads: 1,787
Internet of @ThingsExpo has announced today that Chris Matthieu has been named tech chair of Internet of @ThingsExpo 2016 Silicon Valley. The 6thInternet of @ThingsExpo will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
Sep. 29, 2016 03:00 PM EDT Reads: 2,815
SYS-CON Events announced today that Bsquare has been named “Silver Sponsor” of SYS-CON's @ThingsExpo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. For more than two decades, Bsquare has helped its customers extract business value from a broad array of physical assets by making them intelligent, connecting them, and using the data they generate to optimize business processes.
Sep. 29, 2016 03:00 PM EDT Reads: 2,969
A strange thing is happening along the way to the Internet of Things, namely far too many devices to work with and manage. It has become clear that we'll need much higher efficiency user experiences that can allow us to more easily and scalably work with the thousands of devices that will soon be in each of our lives. Enter the conversational interface revolution, combining bots we can literally talk with, gesture to, and even direct with our thoughts, with embedded artificial intelligence, wh...
Sep. 29, 2016 02:00 PM EDT Reads: 3,948
Video experiences should be unique and exciting! But that doesn’t mean you need to patch all the pieces yourself. Users demand rich and engaging experiences and new ways to connect with you. But creating robust video applications at scale can be complicated, time-consuming and expensive. In his session at @ThingsExpo, Zohar Babin, Vice President of Platform, Ecosystem and Community at Kaltura, will discuss how VPaaS enables you to move fast, creating scalable video experiences that reach your...
Sep. 29, 2016 02:00 PM EDT Reads: 1,174
In his keynote at 18th Cloud Expo, Andrew Keys, Co-Founder of ConsenSys Enterprise, provided an overview of the evolution of the Internet and the Database and the future of their combination – the Blockchain. Andrew Keys is Co-Founder of ConsenSys Enterprise. He comes to ConsenSys Enterprise with capital markets, technology and entrepreneurial experience. Previously, he worked for UBS investment bank in equities analysis. Later, he was responsible for the creation and distribution of life sett...
Sep. 29, 2016 02:00 PM EDT Reads: 3,622
Cloud computing is being adopted in one form or another by 94% of enterprises today. Tens of billions of new devices are being connected to The Internet of Things. And Big Data is driving this bus. An exponential increase is expected in the amount of information being processed, managed, analyzed, and acted upon by enterprise IT. This amazing is not part of some distant future - it is happening today. One report shows a 650% increase in enterprise data by 2020. Other estimates are even higher....
Sep. 29, 2016 02:00 PM EDT Reads: 4,194
SYS-CON Events announced today that SoftLayer, an IBM Company, has been named “Gold Sponsor” of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2016, at the Javits Center in New York, New York. SoftLayer, an IBM Company, provides cloud infrastructure as a service from a growing number of data centers and network points of presence around the world. SoftLayer’s customers range from Web startups to global enterprises.
Sep. 29, 2016 01:45 PM EDT Reads: 1,126
19th Cloud Expo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy. Meanwhile, 94% of enterpri...
Sep. 29, 2016 01:30 PM EDT Reads: 4,457
Businesses are struggling to manage the information flow and interactions between all of these new devices and things jumping on their network, and the apps and IT systems they control. The data businesses gather is only helpful if they can do something with it. In his session at @ThingsExpo, Chris Witeck, Principal Technology Strategist at Citrix, will discuss how different the impact of IoT will be for large businesses, expanding how IoT will allow large organizations to make their legacy ap...
Sep. 29, 2016 01:15 PM EDT Reads: 369
In his general session at 18th Cloud Expo, Lee Atchison, Principal Cloud Architect and Advocate at New Relic, discussed cloud as a ‘better data center’ and how it adds new capacity (faster) and improves application availability (redundancy). The cloud is a ‘Dynamic Tool for Dynamic Apps’ and resource allocation is an integral part of your application architecture, so use only the resources you need and allocate /de-allocate resources on the fly.
Sep. 29, 2016 01:15 PM EDT Reads: 2,944