Welcome!

Java IoT Authors: Liz McMillan, Elizabeth White, AppDynamics Blog, AppNeta Blog, Pat Romanski

Related Topics: @CloudExpo, Java IoT, Industrial IoT, Microservices Expo, Containers Expo Blog, Agile Computing

@CloudExpo: Blog Feed Post

A Cloud That Cares? Or About Eating Your Cloud and Having It Too

Self-service in most cases means the provider is not aware of what the individual customer is using its product or service for

Although self-service - together with elasticity, pooling/sharing, etc. - is a defining attribute of cloud computing, many of the companies expressing an interest in cloud computing do not seem to be aware of that.

In fact, when asked: who do you expect to provision your services to the cloud?; who will monitor your services' performance and availability? and; who do you expect to take action if something goes wrong?, a majority of the companies asked look to be somewhat surprised by the question, as they simply assumed that their service provider would do so.

This is a bit like going to a supermarket (a typical self-service facility), pointing to the ingredients you like and expecting the cashier to clean, cook and serve them for you. The name we generally use for such a service however is "restaurant" and it comes with significant different expectations and pricing, as demonstrated by the price of a bottle of the wine in a restaurant versus that same bottle at a supermarket (which is one reason restaurants prefer to buy from exclusive wine merchants and not to put bottles or their wine list that are available in retail).

The supermarket versus restaurant analogy may sound like a silly comparison, but is useful to further illustrate the difference between cloud computing and more traditional IT services. It is not just that the product is vastly different: a raw steak on styroform and a brown bag with vegetables versus a prepared steak - cooked to our liking - on a nice plate, brought to our table with a smile./p>

The much more telling difference lies in what we would reasonable expect to happen if something goes wrong. For example: if a supermarket burns down, we would expect the supermarket to - first and foremost - concentrate on building a new facility so it can restore its service. We would not expect the supermarket to call us and help us plan tonight's meal or offer any alternatives on an individual basis. Likewise expect cloud providers to focus primarily on getting their cloud back up in case of problems.

However, if a restaurant burns down we would find it reasonable they would call people that have made reservations. And if we booked a wedding there for next weekend, we would expect the restaurant to help us find a new facility, help us agree the new menu with the new chef and reimburse any additional cost (unless we change the menu from steak to lobster).

Self-service in most cases means the provider is not aware of what the individual customer is using its product or service for. As a result it is not getting involved with individual outcomes (as it simply does not know those). This separation is also not uncommon in self-service infrastructure and even used as line of defense in case that infrastructure turned out to be used in "less than legal" ways.

Hybrids
Self-service supermarket have a lot of benefits that restaurant customers may also be interested in: choice, speed, price, no need to make a reservation, ample parking, to name just a few. So is there a way to eat our cake and have it to?

One option are self-service restaurants, like the ones you may find along most European highways. Service tends to be fast, no need to make a reservation and if the restaurant happens to be full, we just drive to the next one. Here self-service is the overriding attribute. It's a supermarket with cooked foods, in most cases without the price advantage. And we probably would not plan having something important, like a wedding (or another mission critical event) there.

An option closer to the desired experience may be eating at a full service restaurant that sources from a supermarket. Such a restaurant could source it ingredients on demand (by simply walking across the street), it could offer enormous choice and would in most cases not run out of ingredients. It would however likely have to pay retail prices for these ingredients (supermarkets margins are thin and they do not have a lot of room for additional discounts, especially if you don't buy in bulk). But retail prices might conceivably still be lower than what a restaurant would normally pay from it traditional channels (like the exclusive wine merchant).

Pricing
As the prices of the underlying ingredients are now transparent, end-user pricing becomes an issue. Do we pay for an all in price a cooked meal (including seat and cutlery) or do we pay separate for cooking, serving and use of the facilities. In North America paying separate for service is still customary, and although not too long ago - in the southern parts of Europe - you would be charged separately for the couvert and the service, European restaurants now largely evolved to all-in-pricing. The drawback of such fully inclusive prices is that people compare it to the publicly known ingredient prices (a problem not unfamiliar to many an IT manages, who tried to explain the difference between the TCO based price of the fully managed PC their department offered and the price of that same PC in the local mall or - even more pronounced - from an on-line retailer).

Resilience
But -just like cloud computing is not all about cost - eating out is not just about price, it is also about agility, productivity and resilience. By not having to spend time cooking, people can have more quality time or -more likely - spend more time at work: finishing that last assignment, winning that additional customer. This does however mean we are now dependent on the restaurant for a pretty essential part of our life: eating. So what happens if our restaurant - that now sources from a third party self-service supermarket- runs into problems?

As we are not buying this as self-service, we would expect the restaurant to care about the outcome (us being hungry or fed) and take DR measures in case something goes wrong. But in how far is it fair to expect that the restaurant can reasonably do this, as they are now dependent on the supermarket? Can the restaurant stay open if the supermarket closes for a holiday or if I order something after supermarket closing hours. Or is it relegated to being a middle man no longer able to control its own SLAs.

Having the supermarket and the restaurant under the same management (meaning the restaurant guys have keys to the supermarkets' back door) can help. But only if the supermarket manager allows his restaurant colleagues to interfere in his operations and impact his targets and quality (something not very common in larger organizations).

Smart restaurant would likely source from two or more supermarkets - preferably from separate chains, located in different streets. So it will be able to serve its customers even if one of them closes or burns down. And maybe that should also be the conclusion if you are looking (even though the definition would argue there is no such thing) for a non self-service cloud. In other words if we want to eat your cloud and have it too.

Disclosure: Before getting caught up in IT & Clouds, the author worked as a manager at the largest restaurant in the Netherlands, which indeed did burn down during that period but managed to restore it services within a week and keep it running throughout the reconstruction.

Read the original blog entry...

More Stories By Gregor Petri

Gregor Petri is a regular expert or keynote speaker at industry events throughout Europe and wrote the cloud primer “Shedding Light on Cloud Computing”. He was also a columnist at ITSM Portal, contributing author to the Dutch “Over Cloud Computing” book, member of the Computable expert panel and his LeanITmanager blog is syndicated across many sites worldwide. Gregor was named by Cloud Computing Journal as one of The Top 100 Bloggers on Cloud Computing.

Follow him on Twitter @GregorPetri or read his blog at blog.gregorpetri.com

@ThingsExpo Stories
"delaPlex is a software development company. We do team-based outsourcing development," explained Mark Rivers, COO and Co-founder of delaPlex Software, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
We all know the latest numbers: Gartner, Inc. forecasts that 6.4 billion connected things will be in use worldwide in 2016, up 30 percent from last year, and will reach 20.8 billion by 2020. We're rapidly approaching a data production of 40 zettabytes a day – more than we can every physically store, and exabytes and yottabytes are just around the corner. For many that’s a good sign, as data has been proven to equal money – IF it’s ingested, integrated, and analyzed fast enough. Without real-ti...
"There's a growing demand from users for things to be faster. When you think about all the transactions or interactions users will have with your product and everything that is between those transactions and interactions - what drives us at Catchpoint Systems is the idea to measure that and to analyze it," explained Leo Vasiliou, Director of Web Performance Engineering at Catchpoint Systems, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York Ci...
I wanted to gather all of my Internet of Things (IOT) blogs into a single blog (that I could later use with my University of San Francisco (USF) Big Data “MBA” course). However as I started to pull these blogs together, I realized that my IOT discussion lacked a vision; it lacked an end point towards which an organization could drive their IOT envisioning, proof of value, app dev, data engineering and data science efforts. And I think that the IOT end point is really quite simple…
A critical component of any IoT project is what to do with all the data being generated. This data needs to be captured, processed, structured, and stored in a way to facilitate different kinds of queries. Traditional data warehouse and analytical systems are mature technologies that can be used to handle certain kinds of queries, but they are not always well suited to many problems, particularly when there is a need for real-time insights.
Big Data, cloud, analytics, contextual information, wearable tech, sensors, mobility, and WebRTC: together, these advances have created a perfect storm of technologies that are disrupting and transforming classic communications models and ecosystems. In his session at @ThingsExpo, Erik Perotti, Senior Manager of New Ventures on Plantronics’ Innovation team, provided an overview of this technological shift, including associated business and consumer communications impacts, and opportunities it ...
You think you know what’s in your data. But do you? Most organizations are now aware of the business intelligence represented by their data. Data science stands to take this to a level you never thought of – literally. The techniques of data science, when used with the capabilities of Big Data technologies, can make connections you had not yet imagined, helping you discover new insights and ask new questions of your data. In his session at @ThingsExpo, Sarbjit Sarkaria, data science team lead ...
Extracting business value from Internet of Things (IoT) data doesn’t happen overnight. There are several requirements that must be satisfied, including IoT device enablement, data analysis, real-time detection of complex events and automated orchestration of actions. Unfortunately, too many companies fall short in achieving their business goals by implementing incomplete solutions or not focusing on tangible use cases. In his general session at @ThingsExpo, Dave McCarthy, Director of Products...
Is your aging software platform suffering from technical debt while the market changes and demands new solutions at a faster clip? It’s a bold move, but you might consider walking away from your core platform and starting fresh. ReadyTalk did exactly that. In his General Session at 19th Cloud Expo, Michael Chambliss, Head of Engineering at ReadyTalk, will discuss why and how ReadyTalk diverted from healthy revenue and over a decade of audio conferencing product development to start an innovati...
WebRTC is bringing significant change to the communications landscape that will bridge the worlds of web and telephony, making the Internet the new standard for communications. Cloud9 took the road less traveled and used WebRTC to create a downloadable enterprise-grade communications platform that is changing the communication dynamic in the financial sector. In his session at @ThingsExpo, Leo Papadopoulos, CTO of Cloud9, discussed the importance of WebRTC and how it enables companies to focus...
SYS-CON Events announced today that 910Telecom will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Housed in the classic Denver Gas & Electric Building, 910 15th St., 910Telecom is a carrier-neutral telecom hotel located in the heart of Denver. Adjacent to CenturyLink, AT&T, and Denver Main, 910Telecom offers connectivity to all major carriers, Internet service providers, Internet backbones and ...
SYS-CON Events announced today that LeaseWeb USA, a cloud Infrastructure-as-a-Service (IaaS) provider, will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. LeaseWeb is one of the world's largest hosting brands. The company helps customers define, develop and deploy IT infrastructure tailored to their exact business needs, by combining various kinds cloud solutions.
Manufacturers are embracing the Industrial Internet the same way consumers are leveraging Fitbits – to improve overall health and wellness. Both can provide consistent measurement, visibility, and suggest performance improvements customized to help reach goals. Fitbit users can view real-time data and make adjustments to increase their activity. In his session at @ThingsExpo, Mark Bernardo Professional Services Leader, Americas, at GE Digital, discussed how leveraging the Industrial Internet a...
The cloud market growth today is largely in public clouds. While there is a lot of spend in IT departments in virtualization, these aren’t yet translating into a true “cloud” experience within the enterprise. What is stopping the growth of the “private cloud” market? In his general session at 18th Cloud Expo, Nara Rajagopalan, CEO of Accelerite, explored the challenges in deploying, managing, and getting adoption for a private cloud within an enterprise. What are the key differences between wh...
SYS-CON Events announced today that Venafi, the Immune System for the Internet™ and the leading provider of Next Generation Trust Protection, will exhibit at @DevOpsSummit at 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Venafi is the Immune System for the Internet™ that protects the foundation of all cybersecurity – cryptographic keys and digital certificates – so they can’t be misused by bad guys in attacks...
The best-practices for building IoT applications with Go Code that attendees can use to build their own IoT applications. In his session at @ThingsExpo, Indraneel Mitra, Senior Solutions Architect & Technology Evangelist at Cognizant, provided valuable information and resources for both novice and experienced developers on how to get started with IoT and Golang in a day. He also provided information on how to use Intel Arduino Kit, Go Robotics API and AWS IoT stack to build an application tha...
Amazon has gradually rolled out parts of its IoT offerings in the last year, but these are just the tip of the iceberg. In addition to optimizing their back-end AWS offerings, Amazon is laying the ground work to be a major force in IoT – especially in the connected home and office. Amazon is extending its reach by building on its dominant Cloud IoT platform, its Dash Button strategy, recently announced Replenishment Services, the Echo/Alexa voice recognition control platform, the 6-7 strategic...
IoT generates lots of temporal data. But how do you unlock its value? You need to discover patterns that are repeatable in vast quantities of data, understand their meaning, and implement scalable monitoring across multiple data streams in order to monetize the discoveries and insights. Motif discovery and deep learning platforms are emerging to visualize sensor data, to search for patterns and to build application that can monitor real time streams efficiently. In his session at @ThingsExpo, ...
For basic one-to-one voice or video calling solutions, WebRTC has proven to be a very powerful technology. Although WebRTC’s core functionality is to provide secure, real-time p2p media streaming, leveraging native platform features and server-side components brings up new communication capabilities for web and native mobile applications, allowing for advanced multi-user use cases such as video broadcasting, conferencing, and media recording.
Verizon Communications Inc. (NYSE, Nasdaq: VZ) and Yahoo! Inc. (Nasdaq: YHOO) have entered into a definitive agreement under which Verizon will acquire Yahoo's operating business for approximately $4.83 billion in cash, subject to customary closing adjustments. Yahoo informs, connects and entertains a global audience of more than 1 billion monthly active users** -- including 600 million monthly active mobile users*** through its search, communications and digital content products. Yahoo also co...