Click here to close now.

Welcome!

Java Authors: Wayne Lam, Elizabeth White, William Schmarzo, Liz McMillan, Pat Romanski

Related Topics: Java, XML, Microservices Journal, AJAX & REA, Cloud Expo, Apache

Java: Blog Feed Post

Deploying APM in the Enterprise | Part 4

The Path of the Rockstar

Deploying APM in the Enterprise. In the last installment we covered how you find, test, and justify purchasing an APM solution. This blog will focus on what to do after you’ve made a purchase and started down the path of deploying your coveted APM tool (ahem, ahem, AppDynamics, ahem). Just clearing my throat, let’s jump right in…

APM RockstarWelcome to Part 4 of my series It’s time for a celebration, time to break out the champagne, time to spike the football and do your end zone dance (easy there Michael Jackson, don’t hurt yourself). All of the hours you spent turning data into meaningful information, dealing with software vendors, writing requirements, testing solutions, documenting your findings, writing business justifications, and generally bending over backwards to ensure that no objection would stand in your way has culminated in management approving your purchase of APM software. Now the real work begins…

The 7 Ps
A co-worker of mine shared some words of wisdom with me a long time ago which have served me well over the years. It’s a little saying called the 7 P’s and goes something like this… Piss Poor Planning Promotes Piss Poor Performance. Deploying and using APM software is not a time for spontaneity or just winging it. If you want to make mistakes and derive little value from the investment you just put your reputation behind then by all mean just jump in with little or no planning. If you want to be a rockstar you need a solid plan for deploying, configuring, verifying, operationalizing, using, and evangelizing your APM tool (ahem, ahem, AppDynamics, ahem). Just clearing my throat again, I think there’s a bug going around ;-P

This blog post is a great general outline for planning your implementation. Everything covered in this post should be part of your planning process and should be considered the bare minimum for APM deployment planning within your organization.

Best Practices
The planning stage is a perfect time to ask your APM vendor for documentation on best practices related to deploying their software. Your vendor (AppDynamics, wink) has seen their software deployed in many situations across many industry verticals. They will have important advice for you on how to make the deployment and operation of their product as successful as possible. Use your vendors depth and breadth of information to your advantage, you’re paying them so it’s the least they can do.

Controller: The Brain, Narf!

The first major decision will be an easy one. You probably already covered this during the evaluation, vendor selection, and negotiation phases but we will recap here. You need to decide if you will host your own controller or use the vendors SaaS environment. In case you don’t already know, a controller is the server component that collects, stores, analyzes, etc… the monitoring data from the agents. Basically the controller is the brains behind the operation. There are many factors that you need to consider when deciding to use a SaaS or On-Premise model and we will not cover them in this post. Your vendor of choice (ahem, ahem, AppDynamics, ahem) will help you decide which option is right for your business circumstances.

SaaS
Easy peasy lemon squeazy! I have just embedded those words in your head for potentially days, weeks or years to come. Sorry about that but it really describes the SaaS option well. You don’t have to get a server racked, VM allocated, disk space configured, solve a Rubiks Cube in 3 minutes or less, or whatever other convoluted deployment process your company may have in order to host your own software. All you really need to do is point your agents at the SaaS controller and you are off and running. Your chosen APM vendor (AppDynamics of course) will handle the server sizing, capacity, maintenance, etc… for you. Nice!

On-Premise

So you’ve decided to host your own controller(s). We have many clients that choose this route for one reason or another and we make every effort to support you just as well as using the SaaS option. In this case we wont be doing all of the work for you so you need to get cracking on your server deployment process. I hope it’s super easy and streamlined and you can have a new host set up and ready to load software in an hour or less. In reality it may take you a few weeks or even months so you need to be familiar with the lead time so that you can appropriately plan the rest of the deployment. You NEED a controller so there is no point in deploying agents without one. Use this lead time to generate the most awesome plan ever!

Agents: Deploying and Configuring
Agents need applications to do anything meaningful so it’s a requirement that you figure out what applications you want (or will be allowed) to monitor. You most likely had at least one problematic yet important application in mind when you started your search for an APM tool. Create a list of the applications that need monitoring and prioritize that list. I personally prefer creating a top 10 list (you could also call it a “next 10” list) that is an equal mix of application I suspect will be difficult to instrument as well as applications I think will be really easy. I do this because you usually don’t work at deploying agents to application components in a serial manner. It’s typically a parallel process where you can jump from one deployment to the next while you are waiting for approvals, personnel, or anything else that gets in your way of doing actual work.

Deploying APM agents should be easy. Add a very small amount of software to the server you want to monitor, reference the agent software in your application configuration and restart your application. It’s basically that easy to deploy an agent. It should also be really easy to configure. In fact, the agent should automatically detect what it needs to monitor and simply just work. This is how AppDynamics works but the same does not hold true for most other APM vendors. Hopefully you saw this when you ran each vendor solution through your POC environment. In the interest of full disclosure I will admit that there are circumstances where NO APM solution can automatically detect your application properly and there is more configuration work to do. This is a problem that every APM vendor has to deal with but thankfully AppDynamics sees this condition with only a very small subset of its customer base. Usually you plug in our agent and we show you what you need to see. It just works!

Awesome, now that we just saved you 80% of the configuration time versus deploying “the other guys” what’s next?

Verification
After you deploy agents (whether it be straight to production or advancing though pre-production environments) and you have used the monitored application a bit, you want to look at the user interface to see if the information contained within looks correct.

  • Look at your application flow map to see if you are missing any application components.
  • Check the business transactions to see if the expected transactions are there and reporting metrics.
  • Do you have end user experience metrics showing up?
  • Do you have transaction snapshots showing your custom code executing in the run time?
  • Send out test alerts to see if they make it to their destination. (Alerting is important so we will cover it in another blog post)

If things don’t look right you need to figure out why. It might be that your application really is different than you thought (we see this quite often), or it could be a problem with the monitoring. Resolve any issues you see before declaring deployment and configuration victory.

Production Load Cannot Be Simulated Exactly!!!
To realize the most value from your APM purchase you MUST run it in production. No matter how good your Quality Engineering team is they cannot code all of the crazy things your users will try to do in production. It can also be very difficult to duplicate your application environment in production. Example, you have 5000 JVMs spread across multiple cloud provider data centers. Replicating that environment would be time consuming and really expensive.

Beyond the technology aspects of running in production you also need to consider your existing processes. Your shiny new APM tool will provide incredible insight into application issues as long as you have it integrated into your processes. Here are some points to consider:

  • Are alerts configured so that they are routed to the proper people?
  • Does the operations center know about the new alerts that will be coming from your new APM product?
  • Is there a process that application owners can follow to request monitoring by your new tool?
  • Is there a process to smoothly and efficiently on-board a new application?
  • Is the APM tool integrated with other corporate systems? (LDAP, Events Aggregations, Business Intelligence, etc…)

What I am trying to say is; Give your company every opportunity to use the hell out of your new tool!

Teach Them Well
Educate and evangelize, this will pay dividends ten fold.

Educate
Create a short training curriculum for anyone who will need to work with your APM tool. You should have training material for basic usage, advanced concepts (memory leaks, policies, dashboard creation, etc…), and operations (alerts/events) training. You need to make sure the people who will touch the product or consume the data have the information they need to be successful. Their success drives your success.

Evangelize
Tell everyone you can about the success you are having with your new tool. Don’t be annoying to the point where people run the other way when they see you coming but make sure they know what you are working on and how much of an impact it is having on the business.
For every problem you solve with your new APM tool take 30 minutes to put together a 3–5 slide presentation. Include the following information on each presentation you create:

  • Problem Description: Describe the application, problem, and impact level.
  • Resolution: Describe the resolution steps and root cause. Use screenshots from your APM tool.
  • Business Impact: Describe how long it took to resolve the issue, how long it normally takes without APM, and quantify the impact to the business of this outage for both scenarios (with and without APM).

These short presentations will equip you with the information you need to defend your decision to purchase APM, justify a larger investment, and propel yourself to rockstar status within your organization.

There is a lot of work that needs to be done to successfully deploy, configure and use an APM tool in the enterprise but the potential rewards are staggering. Think about how much lost revenue can be avoided by ensuring your revenue generating applications don’t go down at peak times. People notice when the decisions you make and the work you do directly impact the bottom line. Put in the effort and get noticed!

Join me next week for the next installment in this series. It will be a blog post dedicated to alerts, yes they are that important.

Read the original blog entry...

More Stories By AppDynamics Blog

In high-production environments where release cycles are measured in hours or minutes — not days or weeks — there's little room for mistakes and no room for confusion. Everyone has to understand what's happening, in real time, and have the means to do whatever is necessary to keep applications up and running optimally.

DevOps is a high-stakes world, but done well, it delivers the agility and performance to significantly impact business competitiveness.

@ThingsExpo Stories
With major technology companies and startups seriously embracing IoT strategies, now is the perfect time to attend @ThingsExpo in Silicon Valley. Learn what is going on, contribute to the discussions, and ensure that your enterprise is as "IoT-Ready" as it can be! Internet of @ThingsExpo, taking place Nov 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 17th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The Internet of Things (IoT) is the most profound change in personal an...
The security devil is always in the details of the attack: the ones you've endured, the ones you prepare yourself to fend off, and the ones that, you fear, will catch you completely unaware and defenseless. The Internet of Things (IoT) is nothing if not an endless proliferation of details. It's the vision of a world in which continuous Internet connectivity and addressability is embedded into a growing range of human artifacts, into the natural world, and even into our smartphones, appliances, and physical persons. In the IoT vision, every new "thing" - sensor, actuator, data source, data con...
Disruptive macro trends in technology are impacting and dramatically changing the "art of the possible" relative to supply chain management practices through the innovative use of IoT, cloud, machine learning and Big Data to enable connected ecosystems of engagement. Enterprise informatics can now move beyond point solutions that merely monitor the past and implement integrated enterprise fabrics that enable end-to-end supply chain visibility to improve customer service delivery and optimize supplier management. Learn about enterprise architecture strategies for designing connected systems tha...
There's Big Data, then there's really Big Data from the Internet of Things. IoT is evolving to include many data possibilities like new types of event, log and network data. The volumes are enormous, generating tens of billions of logs per day, which raise data challenges. Early IoT deployments are relying heavily on both the cloud and managed service providers to navigate these challenges. In her session at Big Data Expo®, Hannah Smalltree, Director at Treasure Data, discussed how IoT, Big Data and deployments are processing massive data volumes from wearables, utilities and other machines...
SYS-CON Events announced today that the "First Containers & Microservices Conference" will take place June 9-11, 2015, at the Javits Center in New York City. The “Second Containers & Microservices Conference” will take place November 3-5, 2015, at Santa Clara Convention Center, Santa Clara, CA. Containers and microservices have become topics of intense interest throughout the cloud developer and enterprise IT communities.
Buzzword alert: Microservices and IoT at a DevOps conference? What could possibly go wrong? In this Power Panel at DevOps Summit, moderated by Jason Bloomberg, the leading expert on architecting agility for the enterprise and president of Intellyx, panelists will peel away the buzz and discuss the important architectural principles behind implementing IoT solutions for the enterprise. As remote IoT devices and sensors become increasingly intelligent, they become part of our distributed cloud environment, and we must architect and code accordingly. At the very least, you'll have no problem fil...
IoT is still a vague buzzword for many people. In his session at @ThingsExpo, Mike Kavis, Vice President & Principal Cloud Architect at Cloud Technology Partners, discussed the business value of IoT that goes far beyond the general public's perception that IoT is all about wearables and home consumer services. He also discussed how IoT is perceived by investors and how venture capitalist access this space. Other topics discussed were barriers to success, what is new, what is old, and what the future may hold. Mike Kavis is Vice President & Principal Cloud Architect at Cloud Technology Pa...
SYS-CON Events announced today that MetraTech, now part of Ericsson, has been named “Silver Sponsor” of SYS-CON's 16th International Cloud Expo®, which will take place on June 9–11, 2015, at the Javits Center in New York, NY. Ericsson is the driving force behind the Networked Society- a world leader in communications infrastructure, software and services. Some 40% of the world’s mobile traffic runs through networks Ericsson has supplied, serving more than 2.5 billion subscribers.
The 4th International Internet of @ThingsExpo, co-located with the 17th International Cloud Expo - to be held November 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA - announces that its Call for Papers is open. The Internet of Things (IoT) is the biggest idea since the creation of the Worldwide Web more than 20 years ago.
The 17th International Cloud Expo has announced that its Call for Papers is open. 17th International Cloud Expo, to be held November 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA, brings together Cloud Computing, APM, APIs, Microservices, Security, Big Data, Internet of Things, DevOps and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportunity. Submit your speaking proposal today!
Since 2008 and for the first time in history, more than half of humans live in urban areas, urging cities to become “smart.” Today, cities can leverage the wide availability of smartphones combined with new technologies such as Beacons or NFC to connect their urban furniture and environment to create citizen-first services that improve transportation, way-finding and information delivery. In her session at @ThingsExpo, Laetitia Gazel-Anthoine, CEO of Connecthings, will focus on successful use cases.
The explosion of connected devices / sensors is creating an ever-expanding set of new and valuable data. In parallel the emerging capability of Big Data technologies to store, access, analyze, and react to this data is producing changes in business models under the umbrella of the Internet of Things (IoT). In particular within the Insurance industry, IoT appears positioned to enable deep changes by altering relationships between insurers, distributors, and the insured. In his session at @ThingsExpo, Michael Sick, a Senior Manager and Big Data Architect within Ernst and Young's Financial Servi...
The recent trends like cloud computing, social, mobile and Internet of Things are forcing enterprises to modernize in order to compete in the competitive globalized markets. However, enterprises are approaching newer technologies with a more silo-ed way, gaining only sub optimal benefits. The Modern Enterprise model is presented as a newer way to think of enterprise IT, which takes a more holistic approach to embracing modern technologies.
One of the biggest impacts of the Internet of Things is and will continue to be on data; specifically data volume, management and usage. Companies are scrambling to adapt to this new and unpredictable data reality with legacy infrastructure that cannot handle the speed and volume of data. In his session at @ThingsExpo, Don DeLoach, CEO and president of Infobright, will discuss how companies need to rethink their data infrastructure to participate in the IoT, including: Data storage: Understanding the kinds of data: structured, unstructured, big/small? Analytics: What kinds and how responsiv...
17th Cloud Expo, taking place Nov 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy. Meanwhile, 94% of enterprises are using some form of XaaS – software, platform, and infrastructure as a service.
The Workspace-as-a-Service (WaaS) market will grow to $6.4B by 2018. In his session at 16th Cloud Expo, Seth Bostock, CEO of IndependenceIT, will begin by walking the audience through the evolution of Workspace as-a-Service, where it is now vs. where it going. To look beyond the desktop we must understand exactly what WaaS is, who the users are, and where it is going in the future. IT departments, ISVs and service providers must look to workflow and automation capabilities to adapt to growing demand and the rapidly changing workspace model.
The Internet of Things (IoT) promises to evolve the way the world does business; however, understanding how to apply it to your company can be a mystery. Most people struggle with understanding the potential business uses or tend to get caught up in the technology, resulting in solutions that fail to meet even minimum business goals. In his session at @ThingsExpo, Jesse Shiah, CEO / President / Co-Founder of AgilePoint Inc., showed what is needed to leverage the IoT to transform your business. He discussed opportunities and challenges ahead for the IoT from a market and technical point of vie...
Sensor-enabled things are becoming more commonplace, precursors to a larger and more complex framework that most consider the ultimate promise of the IoT: things connecting, interacting, sharing, storing, and over time perhaps learning and predicting based on habits, behaviors, location, preferences, purchases and more. In his session at @ThingsExpo, Tom Wesselman, Director of Communications Ecosystem Architecture at Plantronics, will examine the still nascent IoT as it is coalescing, including what it is today, what it might ultimately be, the role of wearable tech, and technology gaps stil...
From telemedicine to smart cars, digital homes and industrial monitoring, the explosive growth of IoT has created exciting new business opportunities for real time calls and messaging. In his session at @ThingsExpo, Ivelin Ivanov, CEO and Co-Founder of Telestax, shared some of the new revenue sources that IoT created for Restcomm – the open source telephony platform from Telestax. Ivelin Ivanov is a technology entrepreneur who founded Mobicents, an Open Source VoIP Platform, to help create, deploy, and manage applications integrating voice, video and data. He is the co-founder of TeleStax, a...
Grow your business with enterprise wearable apps using SAP Platforms and Google Glass. SAP and Google just launched the SAP and Google Glass Challenge, an opportunity for you to innovate and develop the best Enterprise Wearable App using SAP Platforms and Google Glass and gain valuable market exposure. In his session at @ThingsExpo, Brian McPhail, Senior Director of Business Development, ISVs & Digital Commerce at SAP, outlined the timeline of the SAP Google Glass Challenge and the opportunity for developers, start-ups, and companies of all sizes to engage with SAP today.