Java IoT Authors: Carmen Gonzalez, Jim Kaskade, Liz McMillan, Elizabeth White, Yeshim Deniz

News Feed Item

Oracle Announces Availability of Oracle Knowledge 8.5

Oracle's Most Comprehensive Knowledge Management Release Helps Organizations Deliver the Right Answers at the Right Time to Agents and Customers

REDWOOD SHORES, CA -- (Marketwire) -- 11/15/12 -- Oracle (NASDAQ: ORCL)

News Facts

  • Continuing its commitment to helping organizations deliver best-in-class customer experiences by tapping into enterprise data, Oracle today announced Oracle Knowledge 8.5, the industry-leading knowledge management software that supports web self-service, agent-assisted service and customer communities.
  • Oracle Knowledge 8.5 is the most comprehensive release since the acquisition of Inquira in October 2011. It introduces significant product enhancements, improved analytics and advances in both performance and scalability.
  • Organizations today understand the imperative to deliver consistent, high-quality customer service and support across channels. Additionally, organizations recognize the need for intelligence to assist in this process. Oracle Knowledge 8.5 proactively delivers relevant, contextual knowledge at the point of interaction to agents, knowledge workers, and customers -- helping increase customer loyalty and reduce costs.
  • By enabling searches across a wide variety of sources, Oracle Knowledge 8.5 amplifies access to knowledge once hidden in the myriad systems, applications and databases used to store enterprise content.

New Capabilities

  • AnswerFlow for Guided Navigation & Answer Delivery: Oracle Knowledge 8.5 introduces AnswerFlow, a new application for guided troubleshooting and answer delivery, designed to improve efficiency, lower service costs and provide personalized customer service experiences.
  • Enhanced Knowledge Analytics: Standardized on Oracle's Business Intelligence Enterprise Edition, the industry leading business intelligence suite, Oracle Knowledge 8.5 provides robust analytics functionality that can be tailored to meet unique business needs for different user roles.
  • Actionable Knowledge Analytics Dashboards: Out-of-the-box dashboards that provide targeted, actionable insights that empower optimized search and content creation in order to meaningfully reduce the effort to find the right information.
  • Enhanced Language Support: With the enhanced multilingual capabilities available in Oracle Knowledge 8.5, including Natural Language Search support for 16 Languages and Enhanced Keyword Search for most other authoring languages, businesses can rapidly expand global footprints and reach new customers while at the same time reducing the costs of doing so.
  • Enhanced Multi-lingual Industry Support: Oracle Knowledge 8.5 delivers enhanced out-of-the-box industry ontologies covering 14 languages for the High-Tech, Communications, Financial Services, Insurance and Automotive industries as well as customer help ontology for industry-specific intent-based search.
  • Expanded Language Model for Global Customers: The new 3-level language model "Global - Language - Locale" within Oracle Knowledge 8.5 provides simplification, automation and an improved search experience for organizations with a global footprint.
  • Improved iConnect Functionality: Oracle Knowledge 8.5 delivers enhanced iConnect for better usability and performance. This specialized knowledge application proactively delivers contextualized knowledge directly into CRM applications, allowing front-line employees to reduce the effort to serve customers.
  • Platform & Technology Standardization: Oracle Knowledge 8.5 has been certified on Oracle technologies, including Oracle WebLogic Server, Oracle Business Intelligence, Oracle Exadata Database Machine and Oracle Exalogic Elastic Cloud, reducing cost and complexity for customers to manage assets across platforms.

Oracle Knowledge 8.5 provides the following additional benefits:

  • The Natural Language Search and Contextual Answer Delivery capabilities in Oracle Knowledge 8.5 understand the true intent of each inquiry, helping to deliver the best possible answers to customers quickly and efficiently.
  • Significant improvements in scaling and performance capabilities offered with this latest release help organizations to lower administration and operating expenses.
  • Powerful content acquisition support across multiple, disparate sources offers eased insight into what knowledge is created and helps to make knowledge creation an integral part of the service request process.

Supporting Quote
"Every day, the world's leading brands rely on Oracle Knowledge to delight the customer and make sales and support teams more efficient and productive through unified knowledge. The introduction of Oracle Knowledge 8.5 creates new opportunities for organizations to efficiently harness their content to empower their customers and frontline employees," said David Vap, Group Vice President Products, Oracle. "We have made significant development investments since our acquisition of Inquira, and we are now very proud to announce the availability of these efforts with the release of Oracle Knowledge 8.5, making it easier for organizations to gain differentiated advantage at a significantly lower total cost of ownership."

Supporting Resources

Oracle CX on Social Media

About Oracle
Oracle engineers hardware and software to work together in the cloud and in your data center. For more information about Oracle (NASDAQ: ORCL), visit www.oracle.com.

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Add to Digg Bookmark with del.icio.us Add to Newsvine

Contact Info
Christine Randle
Email Contact

Aaron Wessels
Blanc & Otus
Email Contact

More Stories By Marketwired .

Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

@ThingsExpo Stories
Major trends and emerging technologies – from virtual reality and IoT, to Big Data and algorithms – are helping organizations innovate in the digital era. However, to create real business value, IT must think beyond the ‘what’ of digital transformation to the ‘how’ to harness emerging trends, innovation and disruption. Architecture is the key that underpins and ties all these efforts together. In the digital age, it’s important to invest in architecture, extend the enterprise footprint to the cl...
SYS-CON Events announced today that MathFreeOn will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. MathFreeOn is Software as a Service (SaaS) used in Engineering and Math education. Write scripts and solve math problems online. MathFreeOn provides online courses for beginners or amateurs who have difficulties in writing scripts. In accordance with various mathematical topics, there are more tha...
The best way to leverage your Cloud Expo presence as a sponsor and exhibitor is to plan your news announcements around our events. The press covering Cloud Expo and @ThingsExpo will have access to these releases and will amplify your news announcements. More than two dozen Cloud companies either set deals at our shows or have announced their mergers and acquisitions at Cloud Expo. Product announcements during our show provide your company with the most reach through our targeted audiences.
@ThingsExpo has been named the Top 5 Most Influential Internet of Things Brand by Onalytica in the ‘The Internet of Things Landscape 2015: Top 100 Individuals and Brands.' Onalytica analyzed Twitter conversations around the #IoT debate to uncover the most influential brands and individuals driving the conversation. Onalytica captured data from 56,224 users. The PageRank based methodology they use to extract influencers on a particular topic (tweets mentioning #InternetofThings or #IoT in this ...
@ThingsExpo has been named the Top 5 Most Influential M2M Brand by Onalytica in the ‘Machine to Machine: Top 100 Influencers and Brands.' Onalytica analyzed the online debate on M2M by looking at over 85,000 tweets to provide the most influential individuals and brands that drive the discussion. According to Onalytica the "analysis showed a very engaged community with a lot of interactive tweets. The M2M discussion seems to be more fragmented and driven by some of the major brands present in the...
In the next forty months – just over three years – businesses will undergo extraordinary changes. The exponential growth of digitization and machine learning will see a step function change in how businesses create value, satisfy customers, and outperform their competition. In the next forty months companies will take the actions that will see them get to the next level of the game called Capitalism. Or they won’t – game over. The winners of today and tomorrow think differently, follow different...
In an era of historic innovation fueled by unprecedented access to data and technology, the low cost and risk of entering new markets has leveled the playing field for business. Today, any ambitious innovator can easily introduce a new application or product that can reinvent business models and transform the client experience. In their Day 2 Keynote at 19th Cloud Expo, Mercer Rowe, IBM Vice President of Strategic Alliances, and Raejeanne Skillern, Intel Vice President of Data Center Group and ...
The Internet of Things (IoT), in all its myriad manifestations, has great potential. Much of that potential comes from the evolving data management and analytic (DMA) technologies and processes that allow us to gain insight from all of the IoT data that can be generated and gathered. This potential may never be met as those data sets are tied to specific industry verticals and single markets, with no clear way to use IoT data and sensor analytics to fulfill the hype being given the IoT today.
More and more brands have jumped on the IoT bandwagon. We have an excess of wearables – activity trackers, smartwatches, smart glasses and sneakers, and more that track seemingly endless datapoints. However, most consumers have no idea what “IoT” means. Creating more wearables that track data shouldn't be the aim of brands; delivering meaningful, tangible relevance to their users should be. We're in a period in which the IoT pendulum is still swinging. Initially, it swung toward "smart for smar...
Virgil consists of an open-source encryption library, which implements Cryptographic Message Syntax (CMS) and Elliptic Curve Integrated Encryption Scheme (ECIES) (including RSA schema), a Key Management API, and a cloud-based Key Management Service (Virgil Keys). The Virgil Keys Service consists of a public key service and a private key escrow service. 

Data is the fuel that drives the machine learning algorithmic engines and ultimately provides the business value. In his session at Cloud Expo, Ed Featherston, a director and senior enterprise architect at Collaborative Consulting, will discuss the key considerations around quality, volume, timeliness, and pedigree that must be dealt with in order to properly fuel that engine.
What happens when the different parts of a vehicle become smarter than the vehicle itself? As we move toward the era of smart everything, hundreds of entities in a vehicle that communicate with each other, the vehicle and external systems create a need for identity orchestration so that all entities work as a conglomerate. Much like an orchestra without a conductor, without the ability to secure, control, and connect the link between a vehicle’s head unit, devices, and systems and to manage the ...
Machine Learning helps make complex systems more efficient. By applying advanced Machine Learning techniques such as Cognitive Fingerprinting, wind project operators can utilize these tools to learn from collected data, detect regular patterns, and optimize their own operations. In his session at 18th Cloud Expo, Stuart Gillen, Director of Business Development at SparkCognition, discussed how research has demonstrated the value of Machine Learning in delivering next generation analytics to impr...
For basic one-to-one voice or video calling solutions, WebRTC has proven to be a very powerful technology. Although WebRTC’s core functionality is to provide secure, real-time p2p media streaming, leveraging native platform features and server-side components brings up new communication capabilities for web and native mobile applications, allowing for advanced multi-user use cases such as video broadcasting, conferencing, and media recording.
Amazon has gradually rolled out parts of its IoT offerings, but these are just the tip of the iceberg. In addition to optimizing their backend AWS offerings, Amazon is laying the ground work to be a major force in IoT - especially in the connected home and office. In his session at @ThingsExpo, Chris Kocher, founder and managing director of Grey Heron, explained how Amazon is extending its reach to become a major force in IoT by building on its dominant cloud IoT platform, its Dash Button strat...
SYS-CON Events announced today that SoftNet Solutions will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. SoftNet Solutions specializes in Enterprise Solutions for Hadoop and Big Data. It offers customers the most open, robust, and value-conscious portfolio of solutions, services, and tools for the shortest route to success with Big Data. The unique differentiator is the ability to architect and ...
A critical component of any IoT project is what to do with all the data being generated. This data needs to be captured, processed, structured, and stored in a way to facilitate different kinds of queries. Traditional data warehouse and analytical systems are mature technologies that can be used to handle certain kinds of queries, but they are not always well suited to many problems, particularly when there is a need for real-time insights.
DevOps is being widely accepted (if not fully adopted) as essential in enterprise IT. But as Enterprise DevOps gains maturity, expands scope, and increases velocity, the need for data-driven decisions across teams becomes more acute. DevOps teams in any modern business must wrangle the ‘digital exhaust’ from the delivery toolchain, "pervasive" and "cognitive" computing, APIs and services, mobile devices and applications, the Internet of Things, and now even blockchain. In this power panel at @...
One of biggest questions about Big Data is “How do we harness all that information for business use quickly and effectively?” Geographic Information Systems (GIS) or spatial technology is about more than making maps, but adding critical context and meaning to data of all types, coming from all different channels – even sensors. In his session at @ThingsExpo, William (Bill) Meehan, director of utility solutions for Esri, will take a closer look at the current state of spatial technology and ar...
Everyone knows that truly innovative companies learn as they go along, pushing boundaries in response to market changes and demands. What's more of a mystery is how to balance innovation on a fresh platform built from scratch with the legacy tech stack, product suite and customers that continue to serve as the business' foundation. In his General Session at 19th Cloud Expo, Michael Chambliss, Head of Engineering at ReadyTalk, will discuss why and how ReadyTalk diverted from healthy revenue an...