|By Christian Buckley||
|January 21, 2013 03:15 PM EST||
For many companies, the business benefits that cloud computing promises are too compelling too ignore: improved agility, lower costs, better resource allocation, and fewer operational issues. As a result, organizations have been moving commodity infrastructure and services to cloud-based services managed by some of the world's leading technology companies - including Office 365, Microsoft's primary offering for business productivity in the cloud.
Several new developments are making Office 365 even more enticing:
- New release of SharePoint: Extranets and public-facing websites are expensive in SharePoint 2010. However, with pricing changes and new web content management (WCM) functionality for SharePoint 2013, many organizations are beginning to take a second look at the cloud for some work streams as Office 365 gets updated in early 2013 with the latest SharePoint version.
- Broad Office 365 adoption: According to Kurt DelBene, President of the Office Division at Microsoft, Office 365 is on target to become the fastest-selling server product in Microsoft's history, outpacing all analyst expectations.
- Additional cost savings: With Office 365, organizations pay a monthly fee per user and gain access to ongoing maintenance and expertise to manage servers. That saves them from a huge, upfront operating expense. (We should point out, however, that because SharePoint Online is more of a product and service than a platform, it has more limited capabilities than the on-premises version, so long-term cost implications are not yet known.)
Given these gains, no company should ignore a move to the cloud. However, a full jump to the public cloud without careful consideration is ill advised. Some companies can't move everything to the cloud because they have compliance, regulatory, or government restrictions that limit where data can be stored and who can have access to it. But many companies shouldn't move everything to the cloud, because there is simply not parity between online and on-premise versions of SharePoint. What makes SharePoint compelling for many enterprises is the ability to extend, customize, and integrate with other enterprise systems, much of which is impossible with the Office 365 platform. Until there is parity, certain workstreams should stay in their current environments.
What's needed now is a thoughtful, strategic approach to cloud computing that is based on the needs of your business. Understanding which aspects of your organization's business systems can be moved, and should be moved, to the cloud is an important discussion that leaders must undertake. Although some work streams can be moved easily, many others require customization and management that only an on-premise deployment can support. That's why a hybrid model - comprising on-premise, private, and/or public cloud components - offers organizations the best way to ease into the cloud computing paradigm and leverage the promise of SharePoint Online.
Where to start? As part of readiness planning for cloud services adoption, companies must address seven critical success factors:
1. What are the business requirements?
As a first step, organizations must get their arms around the underlying business requirements of the environment, the key use cases, and the key work streams. For example, it may be possible to build out a lightweight customer relationship management solution, acting as a portal for sales, marketing, and support to connect with customers. But it may not make sense to move development team activities to the cloud due to integration issues with case management or configuration management systems. Outline your key workstreams, and then begin to map each workstream to your on-premise and online models to see which activities can be improved upon.
2. What are the business implications?
Companies must understand the implications of moving each use case and each work stream into the cloud. You must know the answers to these key questions: Can current functionality, security, audits, and reporting be replicated in the cloud? If key functions cannot be offered and supported, what are the risks? Say you have a ticketing system, with SharePoint acting as the front end. Without a full understanding of the architecture of the solution and how data is shared between the ticketing platform and SharePoint it may be difficult to understand the true cost implications of moving to the cloud. You also need an understanding of the performance and cost impacts to the large number of web service calls the platform may make within a pure cloud environment. Depending on the volume of data moved, how it is moved, and the timeframe for moving this important business system to the cloud, it may make financial sense to maintain an on-premise version of SharePoint for your product and support organizations.
3. What are the management ramifications?
Companies must understand the management implications of each work stream. It's not just a matter of "can we move it?" but "should we move it?" In some instances, a move to the cloud may result in added administrative effort and costs. Case in point: In one of the most common hybrid scenarios, a business that uses Office 365 as its extranet while maintaining an on-premise or dedicated cloud SharePoint environment may find that managing permissions, storage, and usage/activity is an extremely manual and time-consuming process. That's because there are no native tools for managing these functions across disparate SharePoint environments. Therefore, it's critical to look at your current metrics and KPIs for managing SharePoint, and understand the implications of duplicating these metrics within a new cloud environment - as well as combining and normalizing this data across all systems.
4. What about the end user experience?
We can't state this strongly enough: Companies must understand what the end-user experience will look like. If a hybrid environment adds effort or decreases productivity for end users, what is the cost? Consider these factors: Access to your enterprise platforms probably begins with a single sign-on experience - you log in once to get to all the tools and systems you need to do your business tasks. Your organization may have made significant investments to brand your internal platforms and put processes in place to maintain consistency across team sites and business unit portals. But, if you add another external system to the mix, what happens to the end-user experience? If permissions are separate, how does that affect end-user productivity? Your imperative is to understand how your primary users will conduct their business, thinking about the end-to-end experience, not just whether key functionality is being met through the new system. Remember: the more difficult a system is to use, the less likely people will be to use it.
5. How will we move?
If part of your organization, and key work streams, are moved to the cloud, what is the plan for the move? Will you move all at once? In waves? What about training? Migration and onboarding strategies vary widely. Your strategy should be based on critical path business use cases, helping those who rely on the new system before the masses. One strategy is to follow the 80/20 rule: concentrate your planning around the 20% of the users who use SharePoint most heavily, giving them 80% of your time, while spending 20% of your time with the remaining (mostly casual) users. However you decide to time moving end users and work streams, you must involve end users as you formulate and communicate your plan. The more you involve people in the process, the more likely they are to support that process.
6. How will we measure success?
Companies must have the right metrics in place to track performance across the entire environment. Companies also need to think about whether or not content needs to be synchronized between environments, or if these use cases can be maintained separately. Most companies fail at this today - because they don't have sufficient visibility into their SharePoint environment to generate and track adequate metrics. Moving to a hybrid model is a great opportunity to correct this trend. One strategy is to begin by identifying three key metrics across both systems, and build from there. An example might be Top 10 Most Active Sites, Top 10 Most Active Users, and Most Active Content Databases. Based on this data, you will gain a much better understanding of who is actually using SharePoint and where, allowing you to better allocate your time and resources to support the sites and users who are most active on the platform.
7. How will we enforce governance?
Ask yourself: Do we have a defined change management process? Do we have our roles and accountabilities defined? Are we actively reviewing and taking action on new requests? Are we giving end users and admins visibility into the changes being made and the priorities of those requirements? Having a governance body in place is crucial. Without automation, manual governance practices (policies, documentation, metrics) need to be extended or duplicated, with appropriate roles defined and assigned. Best practices include running through the document lifecycle across environments and identifying where current policies break. Focus your attention on the governance policies that manage risk - compliance, regulations, retention, or any other legal requirements of a hybrid system. Then define what it will take to maintain minimum security levels, and create a plan for automating and simplifying.
Despite the risks, some companies may be drawn into the cloud by the perceived cost savings, despite their customization or integration needs. This is a recipe for failure. Companies that successfully make the move to a hybrid model are those that understand the business activities that can be offloaded to the cloud, benefiting from its scale and cost benefits.
The beauty of a strategic, hybrid model is that it's not "all or nothing." By addressing the seven critical success factors outlined above, companies will be taking a holistic approach versus making a blind technology decision. By focusing on specific workstreams, and only building out those workstreams that can be supported, your company will end up with a strategic, hybrid model that supports the needs of your business.
For more information:
The age of Digital Disruption is evolving into the next era – Digital Cohesion, an age in which applications securely self-assemble and deliver predictive services that continuously adapt to user behavior. Information from devices, sensors and applications around us will drive services seamlessly across mobile and fixed devices/infrastructure. This evolution is happening now in software defined services and secure networking. Four key drivers – Performance, Economics, Interoperability and Trust ...
Apr. 29, 2017 12:30 AM EDT Reads: 920
With billions of sensors deployed worldwide, the amount of machine-generated data will soon exceed what our networks can handle. But consumers and businesses will expect seamless experiences and real-time responsiveness. What does this mean for IoT devices and the infrastructure that supports them? More of the data will need to be handled at - or closer to - the devices themselves.
Apr. 29, 2017 12:00 AM EDT Reads: 1,034
With major technology companies and startups seriously embracing IoT strategies, now is the perfect time to attend @ThingsExpo 2016 in New York. Learn what is going on, contribute to the discussions, and ensure that your enterprise is as "IoT-Ready" as it can be! Internet of @ThingsExpo, taking place June 6-8, 2017, at the Javits Center in New York City, New York, is co-located with 20th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry p...
Apr. 28, 2017 10:45 PM EDT Reads: 1,439
Grape Up is a software company, specialized in cloud native application development and professional services related to Cloud Foundry PaaS. With five expert teams that operate in various sectors of the market across the USA and Europe, we work with a variety of customers from emerging startups to Fortune 1000 companies.
Apr. 28, 2017 10:30 PM EDT Reads: 2,495
In his keynote at @ThingsExpo, Chris Matthieu, Director of IoT Engineering at Citrix and co-founder and CTO of Octoblu, focused on building an IoT platform and company. He provided a behind-the-scenes look at Octoblu’s platform, business, and pivots along the way (including the Citrix acquisition of Octoblu).
Apr. 28, 2017 10:30 PM EDT Reads: 1,604
Financial Technology has become a topic of intense interest throughout the cloud developer and enterprise IT communities. Accordingly, attendees at the upcoming 20th Cloud Expo at the Javits Center in New York, June 6-8, 2017, will find fresh new content in a new track called FinTech.
Apr. 28, 2017 10:15 PM EDT Reads: 2,519
SYS-CON Events announced today that CollabNet, a global leader in enterprise software development, release automation and DevOps solutions, will be a Bronze Sponsor of SYS-CON's 20th International Cloud Expo®, taking place from June 6-8, 2017, at the Javits Center in New York City, NY. CollabNet offers a broad range of solutions with the mission of helping modern organizations deliver quality software at speed. The company’s latest innovation, the DevOps Lifecycle Manager (DLM), supports Value S...
Apr. 28, 2017 10:00 PM EDT Reads: 1,261
SYS-CON Events announced today that Interoute, owner-operator of one of Europe's largest networks and a global cloud services platform, has been named “Bronze Sponsor” of SYS-CON's 20th Cloud Expo, which will take place on June 6-8, 2017 at the Javits Center in New York, New York. Interoute is the owner-operator of one of Europe's largest networks and a global cloud services platform which encompasses 12 data centers, 14 virtual data centers and 31 colocation centers, with connections to 195 add...
Apr. 28, 2017 09:45 PM EDT Reads: 2,177
Multiple data types are pouring into IoT deployments. Data is coming in small packages as well as enormous files and data streams of many sizes. Widespread use of mobile devices adds to the total. In this power panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, panelists will look at the tools and environments that are being put to use in IoT deployments, as well as the team skills a modern enterprise IT shop needs to keep things running, get a handle on all this data, and deli...
Apr. 28, 2017 09:15 PM EDT Reads: 2,629
The Internet of Things is clearly many things: data collection and analytics, wearables, Smart Grids and Smart Cities, the Industrial Internet, and more. Cool platforms like Arduino, Raspberry Pi, Intel's Galileo and Edison, and a diverse world of sensors are making the IoT a great toy box for developers in all these areas. In this Power Panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, panelists discussed what things are the most important, which will have the most profound e...
Apr. 28, 2017 08:15 PM EDT Reads: 2,403
@ThingsExpo has been named the Most Influential ‘Smart Cities - IIoT' Account and @BigDataExpo has been named fourteenth by Right Relevance (RR), which provides curated information and intelligence on approximately 50,000 topics. In addition, Right Relevance provides an Insights offering that combines the above Topics and Influencers information with real time conversations to provide actionable intelligence with visualizations to enable decision making. The Insights service is applicable to eve...
Apr. 28, 2017 07:45 PM EDT Reads: 2,944
The 20th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held June 6-8, 2017, at the Javits Center in New York City, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Containers, Microservices and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportunity. Submit your speaking proposal ...
Apr. 28, 2017 07:30 PM EDT Reads: 1,526
SYS-CON Events announced today that Grape Up will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct. 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Grape Up is a software company specializing in cloud native application development and professional services related to Cloud Foundry PaaS. With five expert teams that operate in various sectors of the market across the U.S. and Europe, Grape Up works with a variety of customers from emergi...
Apr. 28, 2017 07:15 PM EDT Reads: 2,323
DevOps is often described as a combination of technology and culture. Without both, DevOps isn't complete. However, applying the culture to outdated technology is a recipe for disaster; as response times grow and connections between teams are delayed by technology, the culture will die. A Nutanix Enterprise Cloud has many benefits that provide the needed base for a true DevOps paradigm.
Apr. 28, 2017 07:00 PM EDT Reads: 1,175
SYS-CON Events announced today that T-Mobile will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. As America's Un-carrier, T-Mobile US, Inc., is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The Company's advanced nationwide 4G LTE network delivers outstanding wireless experiences to 67.4 million customers who are unwilling to compromise on ...
Apr. 28, 2017 04:15 PM EDT Reads: 1,402
@GonzalezCarmen has been ranked the Number One Influencer and @ThingsExpo has been named the Number One Brand in the “M2M 2016: Top 100 Influencers and Brands” by Analytic. Onalytica analyzed tweets over the last 6 months mentioning the keywords M2M OR “Machine to Machine.” They then identified the top 100 most influential brands and individuals leading the discussion on Twitter.
Apr. 28, 2017 04:00 PM EDT Reads: 1,416
With major technology companies and startups seriously embracing Cloud strategies, now is the perfect time to attend @CloudExpo | @ThingsExpo, June 6-8, 2017, at the Javits Center in New York City, NY and October 31 - November 2, 2017, Santa Clara Convention Center, CA. Learn what is going on, contribute to the discussions, and ensure that your enterprise is on the right path to Digital Transformation.
Apr. 28, 2017 03:30 PM EDT Reads: 1,508
20th Cloud Expo, taking place June 6-8, 2017, at the Javits Center in New York City, NY, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy.
Apr. 28, 2017 02:30 PM EDT Reads: 3,273
Five years ago development was seen as a dead-end career, now it’s anything but – with an explosion in mobile and IoT initiatives increasing the demand for skilled engineers. But apart from having a ready supply of great coders, what constitutes true ‘DevOps Royalty’? It’ll be the ability to craft resilient architectures, supportability, security everywhere across the software lifecycle. In his keynote at @DevOpsSummit at 20th Cloud Expo, Jeffrey Scheaffer, GM and SVP, Continuous Delivery Busine...
Apr. 28, 2017 02:15 PM EDT Reads: 1,193
New competitors, disruptive technologies, and growing expectations are pushing every business to both adopt and deliver new digital services. This ‘Digital Transformation’ demands rapid delivery and continuous iteration of new competitive services via multiple channels, which in turn demands new service delivery techniques – including DevOps. In this power panel at @DevOpsSummit 20th Cloud Expo, moderated by DevOps Conference Co-Chair Andi Mann, panelists will examine how DevOps helps to meet th...
Apr. 28, 2017 01:30 PM EDT Reads: 1,735