Welcome!

Java IoT Authors: Stackify Blog, Yeshim Deniz, Pat Romanski, Matt Lonstine, Glenda Sims

Related Topics: Containers Expo Blog, Java IoT, Microservices Expo, Open Source Cloud, Agile Computing, @CloudExpo

Containers Expo Blog: Article

“Give It to Me Now”: The Age of Instant Technology Gratification

How IT departments can address rising expectations for IT delivery in the age of instant technology gratification

IT departments within companies are seeing the growth of a more complex IT environment fueled by growing user demands for more flexible and productive solutions. The growing desire of users to have instant access to their IT services from any device at any given time - combined with IT trends such as the consumerization of IT, cloud-based technologies and hybrid end-user computing - are challenging the way nearly every enterprise IT department operates. The rising demand for flexibility is forcing them to grapple with the increasingly blurred lines between personal and professional device usage and making it difficult to reconcile the security and compliance implications of granting users constant access to IT services.

While IT departments struggle to fix and manage complicated IT infrastructures, the mobility and variation of today's workers and their devices has led to the slow and steady disintermediation of the IT department. Historically, IT departments have dictated the corporate policies that manage access to company data and applications. This worked well enough when employees did their work in their offices during set business hours. Now, a more competitive economic landscape and new technologies are changing the way people work.

Workers today want access to enterprise IT services 24/7 from any location, and a traditional PC-based setup simply cannot support this. Adding to this challenge, new technologies do not merely replace older ones. They add layers of complexity when they are folded into the mix along with legacy applications and existing systems. Companies introduce new technologies with the hope that they will provide the ease-of-use and flexibility that end users demand. But, problems arise when each new product requires its own set of management tools. This adds massive technical complexity to an already clunky IT environment. Managing these environments has become not just convoluted, but costly as well.

What's on the IT Department's Wish List?
It's clear that the traditional way of managing and dictating IT policies is out-of-date and out-of-touch with the daily realities of modern IT departments. What are the top issues IT managers are grappling with to maintain control over their IT architecture and deliver the types of services expected by today's workers?

Providing secure access. The challenges that affect IT departments trying to maintain security and control over corporate data and apps are rooted in the extreme complexity of their multi-layered IT environments. With the hodgepodge of applications and devices connecting to a company's network today, IT departments have had to implement security measures for a myriad of different software and platform requirements. Across several industries, such as government, finance and healthcare, more stringent regulations are being drafted and enforced that are requiring companies to maintain better data privacy and security. IT departments are not only mandated by their companies to protect intellectual property, but outside regulatory pressures are also demanding that they do the same in order to remain compliant.

Increasing automation. Workers have often complained about how slow the IT department can be when responding to troubleshooting requests, while the IT department complains of having to fix the same task over and over again on a regular basis. Employees who have grown used to the fast and easy service delivery of their consumer technologies will sometimes grow impatient waiting for a response from their help desk and attempt to "fix" the problem themselves by downloading software without the IT department's approval or using a third-party application to complete their work. Having the ability to automate standard IT tasks in the infrastructure can help reduce the amount of time and resources a company's IT department spends on help desk calls, while minimizing the security risks inherent with the usage of rogue IT applications.

Designing a flexible and personalized virtual workspace. How does a company keep control of their data and manage their critical applications while still allowing for users to work remotely, on the road, evenings and weekends, independently of their traditionally locked-down computing devices? Over the span of one day, a user's job role, location, and time zone can vary greatly, along with the kind of device they may be using. The desired features, capabilities, and access requirements that doctors or financial professionals, for example, can have will fluctuate drastically depending on the physical setting and the hour of the day they are attempting to access information. IT departments need to find a solution that not only provides the end user with the appropriate information they need within a user-friendly interface, but one that also seamlessly integrates with a company's existing hybrid IT infrastructure.

The Path to Workspace Virtualization
The rising need for IT operational excellence, improved user experience, better security and increased compliance has created a perfect storm for the IT department. End users are demanding a workplace experience that is similar to that of their consumer lifestyle - one of instant gratification. The "I want it, and I want it now," mentality has left IT management searching for answers for the inevitable need for self-servicing.

Achieving an easy-to-manage, low-cost, automated and secure virtualized IT environment can be achieved with workspace virtualization. The benefits provided by workspace virtualization can meet the demands of both end users and IT managers, while also providing a foundation for the inevitable need for more self-service within an enterprise IT environment. With workspace virtualization, IT departments and end users are given a lightweight, independent technology that provides context awareness and automation capabilities to its IT applications, while seamlessly integrating with an existing hybrid application delivery infrastructure. A context-aware virtualized workspace allows IT managers to attach rules governing computer access based on a user's circumstances, without regard to device type, location or time of day. In short, workspace virtualization enables enterprises to operate more efficiently while simultaneously lowering the costs of daily operations. It frees up an IT department's staff from constant support requests and it satisfies the "do-it-yourself" urge in every modern consumer.

What's more, workspace virtualization enables IT to centrally deliver, manage, and secure the key elements of a user's computing experience, independent of workstyles and devices. This also appeases some of the headaches faced by enterprises struggling with liability and compliance issues. With a carefully deployed workspace virtualization solution, gone are the days of IT nightmares, and here to stay is a vastly more productive IT experience where the enterprise, the consumer and the IT department are in perfect harmony.


Context Awareness: A Virtual Workspace that Adapts with Users
Within the IT environment, context awareness refers to the idea that an end user's virtual workspace can both sense and react based on their environment. With context-aware technology, IT managers can provide end users with workspace personalization while maintaining security and regulatory compliance oversight, without hands-on intervention. Context-aware technology can automatically prevent unauthorized actions such as executing certain applications and using removable disks. These restrictions can be added or removed based on a user's context as it changes, 24/7. IT can also automate all day-to-day tasks and combine them into run-books, saving time on about 80% of manual tasks. And, ultimately, IT can introduce self-servicing, where users can request and be automatically approved for services directly - based on a user's circumstances. Workspaces that are context-aware can provide end users with a fully dynamic desktop environment, while allowing IT managers to retain full control and management of an organization's IT structure.

More Stories By Jeff Fisher

As Vice President of Strategy at RES Software, Jeff Fisher is responsible for developing key business relationships and revenue opportunities to fuel continued, global growth for RES Software. He plays a critical role in developing the company’s long term global growth strategy as well as solidifying its presence in key regions, such as the United States. Mr. Fisher brings to RES Software more than 15 years of experience in strategic planning and market development, technical selling and alliance formation in the infrastructure software market.

Prior to RES Software, Mr. Fisher was Vice President of Strategy at Desktone, where he architected and executed a multi-year market development strategy, establishing the company as a globally recognized leader in desktop virtualization. Prior to that, he held the positions of Senior Business Development Manager at Microsoft and Director of Business Development at Softricity, where he established and managed an alliance with Microsoft that ultimately led to acquisition. Additionally, Mr. Fisher worked for Citrix Systems and NETLAN.

Mr. Fisher earned his BA from Cornell University and MBA from Columbia Business School.

Comments (0)

Share your thoughts on this story.

Add your comment
You must be signed in to add a comment. Sign-in | Register

In accordance with our Comment Policy, we encourage comments that are on topic, relevant and to-the-point. We will remove comments that include profanity, personal attacks, racial slurs, threats of violence, or other inappropriate material that violates our Terms and Conditions, and will block users who make repeated violations. We ask all readers to expect diversity of opinion and to treat one another with dignity and respect.


@ThingsExpo Stories
DX World EXPO, LLC, a Lighthouse Point, Florida-based startup trade show producer and the creator of "DXWorldEXPO® - Digital Transformation Conference & Expo" has announced its executive management team. The team is headed by Levent Selamoglu, who has been named CEO. "Now is the time for a truly global DX event, to bring together the leading minds from the technology world in a conversation about Digital Transformation," he said in making the announcement.
"Space Monkey by Vivent Smart Home is a product that is a distributed cloud-based edge storage network. Vivent Smart Home, our parent company, is a smart home provider that places a lot of hard drives across homes in North America," explained JT Olds, Director of Engineering, and Brandon Crowfeather, Product Manager, at Vivint Smart Home, in this SYS-CON.tv interview at @ThingsExpo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
SYS-CON Events announced today that Conference Guru has been named “Media Sponsor” of the 22nd International Cloud Expo, which will take place on June 5-7, 2018, at the Javits Center in New York, NY. A valuable conference experience generates new contacts, sales leads, potential strategic partners and potential investors; helps gather competitive intelligence and even provides inspiration for new products and services. Conference Guru works with conference organizers to pass great deals to gre...
The Internet of Things will challenge the status quo of how IT and development organizations operate. Or will it? Certainly the fog layer of IoT requires special insights about data ontology, security and transactional integrity. But the developmental challenges are the same: People, Process and Platform. In his session at @ThingsExpo, Craig Sproule, CEO of Metavine, demonstrated how to move beyond today's coding paradigm and shared the must-have mindsets for removing complexity from the develop...
In his Opening Keynote at 21st Cloud Expo, John Considine, General Manager of IBM Cloud Infrastructure, led attendees through the exciting evolution of the cloud. He looked at this major disruption from the perspective of technology, business models, and what this means for enterprises of all sizes. John Considine is General Manager of Cloud Infrastructure Services at IBM. In that role he is responsible for leading IBM’s public cloud infrastructure including strategy, development, and offering m...
"Evatronix provides design services to companies that need to integrate the IoT technology in their products but they don't necessarily have the expertise, knowledge and design team to do so," explained Adam Morawiec, VP of Business Development at Evatronix, in this SYS-CON.tv interview at @ThingsExpo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
To get the most out of their data, successful companies are not focusing on queries and data lakes, they are actively integrating analytics into their operations with a data-first application development approach. Real-time adjustments to improve revenues, reduce costs, or mitigate risk rely on applications that minimize latency on a variety of data sources. In his session at @BigDataExpo, Jack Norris, Senior Vice President, Data and Applications at MapR Technologies, reviewed best practices to ...
Widespread fragmentation is stalling the growth of the IIoT and making it difficult for partners to work together. The number of software platforms, apps, hardware and connectivity standards is creating paralysis among businesses that are afraid of being locked into a solution. EdgeX Foundry is unifying the community around a common IoT edge framework and an ecosystem of interoperable components.
Large industrial manufacturing organizations are adopting the agile principles of cloud software companies. The industrial manufacturing development process has not scaled over time. Now that design CAD teams are geographically distributed, centralizing their work is key. With large multi-gigabyte projects, outdated tools have stifled industrial team agility, time-to-market milestones, and impacted P&L stakeholders.
"Akvelon is a software development company and we also provide consultancy services to folks who are looking to scale or accelerate their engineering roadmaps," explained Jeremiah Mothersell, Marketing Manager at Akvelon, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
"IBM is really all in on blockchain. We take a look at sort of the history of blockchain ledger technologies. It started out with bitcoin, Ethereum, and IBM evaluated these particular blockchain technologies and found they were anonymous and permissionless and that many companies were looking for permissioned blockchain," stated René Bostic, Technical VP of the IBM Cloud Unit in North America, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Conventi...
In his session at 21st Cloud Expo, Carl J. Levine, Senior Technical Evangelist for NS1, will objectively discuss how DNS is used to solve Digital Transformation challenges in large SaaS applications, CDNs, AdTech platforms, and other demanding use cases. Carl J. Levine is the Senior Technical Evangelist for NS1. A veteran of the Internet Infrastructure space, he has over a decade of experience with startups, networking protocols and Internet infrastructure, combined with the unique ability to it...
22nd International Cloud Expo, taking place June 5-7, 2018, at the Javits Center in New York City, NY, and co-located with the 1st DXWorld Expo will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud ...
"Cloud Academy is an enterprise training platform for the cloud, specifically public clouds. We offer guided learning experiences on AWS, Azure, Google Cloud and all the surrounding methodologies and technologies that you need to know and your teams need to know in order to leverage the full benefits of the cloud," explained Alex Brower, VP of Marketing at Cloud Academy, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clar...
Gemini is Yahoo’s native and search advertising platform. To ensure the quality of a complex distributed system that spans multiple products and components and across various desktop websites and mobile app and web experiences – both Yahoo owned and operated and third-party syndication (supply), with complex interaction with more than a billion users and numerous advertisers globally (demand) – it becomes imperative to automate a set of end-to-end tests 24x7 to detect bugs and regression. In th...
"MobiDev is a software development company and we do complex, custom software development for everybody from entrepreneurs to large enterprises," explained Alan Winters, U.S. Head of Business Development at MobiDev, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
Coca-Cola’s Google powered digital signage system lays the groundwork for a more valuable connection between Coke and its customers. Digital signs pair software with high-resolution displays so that a message can be changed instantly based on what the operator wants to communicate or sell. In their Day 3 Keynote at 21st Cloud Expo, Greg Chambers, Global Group Director, Digital Innovation, Coca-Cola, and Vidya Nagarajan, a Senior Product Manager at Google, discussed how from store operations and ...
"There's plenty of bandwidth out there but it's never in the right place. So what Cedexis does is uses data to work out the best pathways to get data from the origin to the person who wants to get it," explained Simon Jones, Evangelist and Head of Marketing at Cedexis, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
SYS-CON Events announced today that CrowdReviews.com has been named “Media Sponsor” of SYS-CON's 22nd International Cloud Expo, which will take place on June 5–7, 2018, at the Javits Center in New York City, NY. CrowdReviews.com is a transparent online platform for determining which products and services are the best based on the opinion of the crowd. The crowd consists of Internet users that have experienced products and services first-hand and have an interest in letting other potential buye...
SYS-CON Events announced today that Telecom Reseller has been named “Media Sponsor” of SYS-CON's 22nd International Cloud Expo, which will take place on June 5-7, 2018, at the Javits Center in New York, NY. Telecom Reseller reports on Unified Communications, UCaaS, BPaaS for enterprise and SMBs. They report extensively on both customer premises based solutions such as IP-PBX as well as cloud based and hosted platforms.