|By Rob Fox||
|April 19, 2013 02:00 PM EDT||
In recent years, IT departments have been confronted with the convergence of several highly disruptive trends that have fundamentally altered the enterprise IT landscape, particularly when it comes to how data and applications are managed. Mobility and the rise of BYOD (bring your own device), as well as the growth of social media and the electronic information it generates, have each proved transformative. But perhaps no shift has been more seismic than the adoption of cloud and SaaS-based applications led by CIOs who see the value proposition associated with outsourcing many complex IT operations.
However, integrating data across diverse SaaS applications with existing on-premise solutions has proven exceptionally challenging. To streamline this integration without slowing adoption, IT stakeholders are turning to cloud-based integration solutions that can curtail complexity and IT oversight while enabling organizations to better leverage their information capital to drive business objectives. Indeed, according to a recent report by analyst firm MarketsandMarkets, the global Cloud Brokerage Services (CSB) market is on track to grow from $1.57 billion in 2013 to $10.5 billion by 2018, a compound annual growth rate of more than 45% over the five year period.
In this article, we will provide advice to IT leaders for creating sustainable environments using hybrid integration between SaaS technologies and existing on-premise applications. We will also explore the top considerations for building out a successful cloud integration strategy that offers the scalability and flexibility to withstand fluctuations in enterprise data management needs.
Start by Asking the Right Questions
Over the past few years, "Cloud" has transformed from the buzzword of the moment - all the rage but lacking concrete definition - to an efficient, widely recognized enabler of scalable IT operations. Despite the increasing ubiquity and viability of the cloud delivery model, it's important to remember that cloud is not "IT in a box." No one cloud service provider can meet all the complex IT needs of a single organization. By and large, enterprises evaluate and onboard an array of purpose-built solutions from diverse cloud providers. As a result, the need to successfully integrate them not only with each other, but also with traditional on-premise application-to-application (A2A) and business-to-business (B2B) systems is critical. The multitude of complex integrations - A2A, B2B, and on-premise applications to SaaS/cloud applications, and cloud-to-cloud (C2C) - requires a clear-cut integration strategy.
A critical first step in developing an integration strategy is to ask and answer a few key questions, the first of which is "what problem is the integration solving?" While achieving streamlined integration between cloud-based systems like Magento, NetSuite, SAP, Ariba, and salesforce.com is one aspect of a full-fledged strategy, it's important to remember the challenge extends beyond cloud-to-cloud integration. In reality, what many people today refer to as "cloud integration" is actually hybrid integration - integration not only between cloud systems, but between cloud and on-premise applications. Determining the specific integration goal - whether it is strictly cloud-to-cloud, or a larger hybrid model - ensures the strategy scales to both immediate and long-term integration needs.
Once you consider what problem the integration will solve, it's important to consider how integration will solve the problem. As the number of systems to be integrated grows, the number of potential interface points expands exponentially, and traditional, manually driven point-to-point integration can quickly become overwhelming. Each time an individual application is altered, or a trading partner changes its specification interface, IT must review all external connections for potential impact. An upgrade cycle for a large ERP system may spawn dozens, hundreds, or even thousands of integration projects across several departments and external trading partners.
Continuing to rely on this point-to-point integration model will become untenable as cloud adds another layer of complexity to the integration landscape. In order to avert chaos, enterprises are actively leveraging integration to create an interconnected web that holistically addresses data management and integration challenges across all of these disparate systems and applications. If an integration strategy is designed with a broader goal in mind, it is much more likely that the same strategy can be leveraged not only to solve immediate integration challenges, but future demands as well.
Identifying where integration is needed and how it can benefit an organization is an important first step. But once the decision has been made to move forward, there are a few key considerations that CIOs must take into account to successfully build out a strategy with staying power.
Reading the Signs: Spotting and Addressing Complexity
Anticipating the areas in which integration complexity is most likely to arise is crucial to the development of a flexible, cost-effective integration strategy. The following are two of the usual suspects of which CIOs should be aware:
- SaaS APIs: Many cloud providers promise to deliver a simple-to-use web API, but this is rarely the reality. Specifications for many SaaS APIs can run into the dozens, if not hundreds, of pages long, and can be a major headache for internal teams unfamiliar with the nuances of integration. Moreover, APIs often evolve over time as SaaS applications evolve, generating a source of ongoing complexity.
- Data Translation: The potential for complexity, however, does not end once the APIs are successfully integrated. Translating data between different SaaS applications, as well as between SaaS and on-premise systems, can be challenging, and this translation should be factored into the complexity calculus. Data that is not properly translated will be rendered useless, and backtracking to fix the glitch can add time and expense to business-critical projects. As a general rule, a bug that costs one dollar to fix during development will cost 10 dollars to fix during quality assurance, and 100 dollars fix once in production. This backtracking approach can prove particularly brittle when new systems are added to the ecosystem.
A Long-Term Vision: Thinking Beyond the First Integration Project
Integration with cloud is often a daunting prospect, particularly for businesses just beginning to onboard cloud applications as part of their IT strategy. The immensity of a single cloud integration can produce tunnel vision for IT teams, who get so bogged down in an initial project that they fail to consider the long-term implications of the integration and how it will ultimately fit into the overarching IT architecture - a problem already amply demonstrated with the pitfalls of the point-to-point approach. However, the inevitable complexity of integrating multiple applications over time should be sufficient incentive to give any CIO pause before creating a strategy tailor-made for a single integration project.
Even though it will likely require greater upfront investment and effort, organizations must settle on a cohesive sourcing strategy for integration that meets their individual needs. There are three fundamental options for this strategy: a do-it-yourself (DIY) approach based solely on existing knowledge of on-premise software; a DIY approach using a customer-driven integration Platform-as-as-Service (iPaaS); or outsourcing integration entirely to a third-party integration brokerage provider. When determining which of these strategies to adopt, it is important to consider the following:
- First, consider the deployment timeline. As departments across the enterprise demand rapid access to new and greater functionality offered by diversifying SaaS applications, IT departments are under mounting pressure to test, procure and deploy these solutions. This is where a CSB can help speed things up based on their experience working with various customers, implementation scenarios and technologies. Even as deployment windows tighten, however, many businesses are only just beginning to build out core competency around integration. For those with the strictest timelines, the option to build out an internal integration function may have already passed, and it may become necessary to bring in a third-party integration provider. While some may initially view these external integration providers as a Band-Aid solution, working with a specialized integration broker can often be the best long-term solution, especially when it comes to cloud integration where existing IT teams may have less familiarity.
- Second, consider the cost for integration in the long term. As the complexity of cloud integration projects continues to increase, building out an internal team will require a capital investment in expert personnel and software. Although it requires greater initial investment, this relatively fixed capital expenditure may be a better use of resources for some organizations. For others, such a large capital expenditure may not be feasible or efficient. Outsourcing projects to an integration broker shifts the cost of integration as an operating expense, reducing or eliminating the up-front cost, and providing a more scalable, recurring cost-structure.
- Once these factors have been weighed, the next decision is: in-house or external? Although SaaS applications for both back-office systems and B2B processes can offer tremendous efficiencies, the coordination and integration required on the back end is no simple matter. While building out in-house integration capabilities is important for some organizations due to commercial or other business considerations, companies that choose this route must recognize it early and take a proactive approach to cultivating the expert staff and resources that will be required to effectively manage and complete integration projects. For those businesses that don't have compelling reasons to keep the integration function in-house, outsourcing may prove more efficient. Cloud Services Brokers (CSBs) have existing integration infrastructure that can be leveraged for rapid deployment, and can increase capacity on demand, offering scalability when and where it's needed most. CSBs also deliver experience and collective intelligence around integration that can offer efficiencies beyond what can be accomplished with internal resources alone.
The key criteria and requirements around data management continue to expand, and cloud integration is at the nexus of this expansion. By planning and executing a comprehensive integration strategy that can efficiently and consistently scale to the evolving integration requirements of the business - including traditional on-premise, back-office systems and cloud-based applications - IT can help ensure the long-term scalability and business success. Whether the decision is to bring integration capabilities in-house, outsource integration needs, or use some combination of both, the time to start developing a plan is now.
Technology vendors and analysts are eager to paint a rosy picture of how wonderful IoT is and why your deployment will be great with the use of their products and services. While it is easy to showcase successful IoT solutions, identifying IoT systems that missed the mark or failed can often provide more in the way of key lessons learned. In his session at @ThingsExpo, Peter Vanderminden, Principal Industry Analyst for IoT & Digital Supply Chain to Flatiron Strategies, will focus on how IoT depl...
Jan. 18, 2017 02:30 AM EST Reads: 1,805
Data is an unusual currency; it is not restricted by the same transactional limitations as money or people. In fact, the more that you leverage your data across multiple business use cases, the more valuable it becomes to the organization. And the same can be said about the organization’s analytics. In his session at 19th Cloud Expo, Bill Schmarzo, CTO for the Big Data Practice at Dell EMC, introduced a methodology for capturing, enriching and sharing data (and analytics) across the organization...
Jan. 18, 2017 02:15 AM EST Reads: 3,201
With all the incredible momentum behind the Internet of Things (IoT) industry, it is easy to forget that not a single CEO wakes up and wonders if “my IoT is broken.” What they wonder is if they are making the right decisions to do all they can to increase revenue, decrease costs, and improve customer experience – effectively the same challenges they have always had in growing their business. The exciting thing about the IoT industry is now these decisions can be better, faster, and smarter. Now ...
Jan. 18, 2017 01:30 AM EST Reads: 4,196
WebRTC is about the data channel as much as about video and audio conferencing. However, basically all commercial WebRTC applications have been built with a focus on audio and video. The handling of “data” has been limited to text chat and file download – all other data sharing seems to end with screensharing. What is holding back a more intensive use of peer-to-peer data? In her session at @ThingsExpo, Dr Silvia Pfeiffer, WebRTC Applications Team Lead at National ICT Australia, looked at differ...
Jan. 18, 2017 01:15 AM EST Reads: 4,867
The cloud market growth today is largely in public clouds. While there is a lot of spend in IT departments in virtualization, these aren’t yet translating into a true “cloud” experience within the enterprise. What is stopping the growth of the “private cloud” market? In his general session at 18th Cloud Expo, Nara Rajagopalan, CEO of Accelerite, explored the challenges in deploying, managing, and getting adoption for a private cloud within an enterprise. What are the key differences between wh...
Jan. 18, 2017 01:00 AM EST Reads: 6,042
"ReadyTalk is an audio and web video conferencing provider. We've really come to embrace WebRTC as the platform for our future of technology," explained Dan Cunningham, CTO of ReadyTalk, in this SYS-CON.tv interview at WebRTC Summit at 19th Cloud Expo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
Jan. 18, 2017 12:00 AM EST Reads: 2,255
In 2014, Amazon announced a new form of compute called Lambda. We didn't know it at the time, but this represented a fundamental shift in what we expect from cloud computing. Now, all of the major cloud computing vendors want to take part in this disruptive technology. In his session at 20th Cloud Expo, John Jelinek IV, a web developer at Linux Academy, will discuss why major players like AWS, Microsoft Azure, IBM Bluemix, and Google Cloud Platform are all trying to sidestep VMs and containers...
Jan. 17, 2017 11:00 PM EST Reads: 572
IoT is at the core or many Digital Transformation initiatives with the goal of re-inventing a company's business model. We all agree that collecting relevant IoT data will result in massive amounts of data needing to be stored. However, with the rapid development of IoT devices and ongoing business model transformation, we are not able to predict the volume and growth of IoT data. And with the lack of IoT history, traditional methods of IT and infrastructure planning based on the past do not app...
Jan. 17, 2017 10:30 PM EST Reads: 724
The many IoT deployments around the world are busy integrating smart devices and sensors into their enterprise IT infrastructures. Yet all of this technology – and there are an amazing number of choices – is of no use without the software to gather, communicate, and analyze the new data flows. Without software, there is no IT. In this power panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, Dave McCarthy, Director of Products at Bsquare Corporation; Alan Williamson, Principal ...
Jan. 17, 2017 10:30 PM EST Reads: 2,365
WebRTC has had a real tough three or four years, and so have those working with it. Only a few short years ago, the development world were excited about WebRTC and proclaiming how awesome it was. You might have played with the technology a couple of years ago, only to find the extra infrastructure requirements were painful to implement and poorly documented. This probably left a bitter taste in your mouth, especially when things went wrong.
Jan. 17, 2017 09:15 PM EST Reads: 7,557
SYS-CON Media announced today that @WebRTCSummit Blog, the largest WebRTC resource in the world, has been launched. @WebRTCSummit Blog offers top articles, news stories, and blog posts from the world's well-known experts and guarantees better exposure for its authors than any other publication. @WebRTCSummit Blog can be bookmarked ▸ Here @WebRTCSummit conference site can be bookmarked ▸ Here
Jan. 17, 2017 08:00 PM EST Reads: 11,639
A critical component of any IoT project is what to do with all the data being generated. This data needs to be captured, processed, structured, and stored in a way to facilitate different kinds of queries. Traditional data warehouse and analytical systems are mature technologies that can be used to handle certain kinds of queries, but they are not always well suited to many problems, particularly when there is a need for real-time insights.
Jan. 17, 2017 06:45 PM EST Reads: 6,222
Providing secure, mobile access to sensitive data sets is a critical element in realizing the full potential of cloud computing. However, large data caches remain inaccessible to edge devices for reasons of security, size, format or limited viewing capabilities. Medical imaging, computer aided design and seismic interpretation are just a few examples of industries facing this challenge. Rather than fighting for incremental gains by pulling these datasets to edge devices, we need to embrace the i...
Jan. 17, 2017 05:15 PM EST Reads: 3,569
Web Real-Time Communication APIs have quickly revolutionized what browsers are capable of. In addition to video and audio streams, we can now bi-directionally send arbitrary data over WebRTC's PeerConnection Data Channels. With the advent of Progressive Web Apps and new hardware APIs such as WebBluetooh and WebUSB, we can finally enable users to stitch together the Internet of Things directly from their browsers while communicating privately and securely in a decentralized way.
Jan. 17, 2017 04:45 PM EST Reads: 3,055
Fifty billion connected devices and still no winning protocols standards. HTTP, WebSockets, MQTT, and CoAP seem to be leading in the IoT protocol race at the moment but many more protocols are getting introduced on a regular basis. Each protocol has its pros and cons depending on the nature of the communications. Does there really need to be only one protocol to rule them all? Of course not. In his session at @ThingsExpo, Chris Matthieu, co-founder and CTO of Octoblu, walked through how Octob...
Jan. 17, 2017 04:30 PM EST Reads: 2,907
The Internet of Things can drive efficiency for airlines and airports. In their session at @ThingsExpo, Shyam Varan Nath, Principal Architect with GE, and Sudip Majumder, senior director of development at Oracle, discussed the technical details of the connected airline baggage and related social media solutions. These IoT applications will enhance travelers' journey experience and drive efficiency for the airlines and the airports.
Jan. 17, 2017 04:15 PM EST Reads: 1,983
SYS-CON Events announced today that Catchpoint, a leading digital experience intelligence company, has been named “Silver Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Catchpoint Systems is a leading Digital Performance Analytics company that provides unparalleled insight into your customer-critical services to help you consistently deliver an amazing customer experience. Designed for digital business, C...
Jan. 17, 2017 02:30 PM EST Reads: 1,744
With major technology companies and startups seriously embracing IoT strategies, now is the perfect time to attend @ThingsExpo 2016 in New York. Learn what is going on, contribute to the discussions, and ensure that your enterprise is as "IoT-Ready" as it can be! Internet of @ThingsExpo, taking place June 6-8, 2017, at the Javits Center in New York City, New York, is co-located with 20th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry p...
Jan. 17, 2017 02:15 PM EST Reads: 3,643
In his General Session at 17th Cloud Expo, Bruce Swann, Senior Product Marketing Manager for Adobe Campaign, explored the key ingredients of cross-channel marketing in a digital world. Learn how the Adobe Marketing Cloud can help marketers embrace opportunities for personalized, relevant and real-time customer engagement across offline (direct mail, point of sale, call center) and digital (email, website, SMS, mobile apps, social networks, connected objects).
Jan. 17, 2017 02:00 PM EST Reads: 5,381
Things are changing so quickly in IoT that it would take a wizard to predict which ecosystem will gain the most traction. In order for IoT to reach its potential, smart devices must be able to work together. Today, there are a slew of interoperability standards being promoted by big names to make this happen: HomeKit, Brillo and Alljoyn. In his session at @ThingsExpo, Adam Justice, vice president and general manager of Grid Connect, will review what happens when smart devices don’t work togethe...
Jan. 17, 2017 01:45 PM EST Reads: 278