|By Toddy Mladenov||
|August 6, 2013 08:06 PM EDT||
While reading the news yesterday I stumbled upon the following article in Puget Sound Business Journal - Why is Microsoft alienating its biggest customers? IT pros want TechNet back. Everybody has the right to complain and sign a petition but more important is to understand the message Microsoft sends. Some think of it as "Microsoft doesn't care about IT Pros anymore", and they may be right; but the message sounds to me more like "Hey, IT Pros - the world is changing!" Although I think Microsoft could be a little bit more responsive to the complaints, I don't think IT Pros should be so worried. Here is why.
The Problem With The Downloads
While $349 annually for the whole collection of Microsoft software is a very attractive price I think free software is a better option. Although slow, Microsoft showed its commitment to change in the last few years. Although I don't think that Microsoft will ever release Windows (client or server) under Apache license they will continue to provide Beta versions for evaluation for free.
Next, the price Microsoft charges for software will continue to get lower. Just compare how much you paid for Windows 7 license and how much you paid for Windows 8 license - quite significant difference. I do expect the same to happen to other products that are in the consumer category (Office at least).
Last, if you still insist to have unlimited downloads of everything Microsoft then you can subscribe for MSDN. Yes, it is a few hundred dollars more annually but you also get more value from it and… wait! you can now claim yourself as a developer!
The Problem With The Installations
I will admit that I do install software for evaluation quite often. And I have to admit that I hate it! Installing and configuring of software is a huge waste of time if your end goal is to see whether it will work or not. I would rather click a button and have everything I need running in few minutes without the need to download/install/configure. And this is one of the promises of the cloud - you can get the software you need up and running in minutes, do your testing and move on. Well, it may cost few bucks to run it for a day but it is not such a big deal. And, who knows - Microsoft may decide to offer free compute time for evaluation purposes.
The Problem With The IT Pros
The biggest problem I think though is the IT Pros themselves. They still look at their jobs and responsibilities as the people who install software. It is time for IT Pros to understand that in is near the day when software will install the software, and they need to think how to position themselves in this environment. The best option for them is to work closely with the Business Groups and provide the IT services needed to support the business or to transition to a DevOps role that again will provide value for the business.
It is clear that Microsoft understands that the world is changing and the IT as it used to be is nearing its end. It is time also for the IT Pros to understand that just installing software is not a value proposition in the enterprise.
|toddysm 08/08/13 12:53:00 AM EDT|
@Codi: I think we are having much more detailed conversation on your blog.
I think lot of the points are addressed there or on my blog and I don't want to repeat those again and again.
On the self installing software point by pcarlpatrick I hear you that this has been promise since the 70s but 10 years ago I had to install Linux, then Java, then DB2 then WebSphere and now I can get all those + the LB and the FW configured with a click of a button. I personally like this better then spending hours or days using the traditional approach.
|natv 08/07/13 08:18:00 PM EDT|
Your entire article assumes that only 'developers' made use of TechNet.
I'm a SysAdmin, and I've built labs, practiced for Microsoft certifications, etc. all from virtual machines I built from TechNet software.
Microsoft's new "free" is an evaluation copy that expires after 180 days. That may seem like a long time, but I do go back to older labs I have as virtual machines when needed (to test something or try to replicate something in production).
Having an expiration date discourages me from taking the time to install and configure a lab environment in the first place. And no I don't want to just use Azure instead, which is the only reason Microsoft is closing TechNet.
Between Windows 8 (a nightmare to support end-users who can't figure out how to use it) and closing TechNet, it just feels Microsoft is stabbing their IT fans in the back.
|zumarek 08/07/13 05:19:00 PM EDT|
When Microsoft will be capable to install or configure their own apps sure we will just click to see if it works ... for now we are better off doing it ourselves ...
|pcarlpatrick 08/07/13 05:05:00 PM EDT|
I just read the part about IT Pro's and software installing itself. If you work with software every day your view is that is a long way off. I have several hundred Win 7, Server 2003, Server 2008r2, Server 2012 issues. Not to mention MS SQL, Microsoft Dynamics, Adobe, Mac X and on and on and on.
Anyone who works with software understands that if vendor or programmer (insert name) can't get their software to update correctly would know someday software may install, update and manage itself but not any day soon.
Vendors and Pundits have been saying this type of stuff since the 70s and it's worse today that ever and way way more complex.
|LVNeptune 08/07/13 05:00:00 PM EDT|
We must have differing opinions on "A few hundred dollars" The closest thing we are getting that has similar products is $6,119.00 for the first year.
|pcarlpatrick 08/07/13 04:51:00 PM EDT|
The TechNet account is not for free software, it is for specific test software that may be needed for a new implementation or software that is an older version that you need for a specific use move, debugging, testing of an older app.
It is part of my Microsoft tool kit. I use various version to test all types of issues Maybe someone has a old version that I am upgrading, and I don't have the old version, maybe I am testing something on several versions.
It is also for training and working on new design and ensuring the new works with the old. Many of these test cases last longer than an evaluation period. Right now that is going on with my migration to Windows 2012. I have tried the evaluation versions and guess what they expired. I had some issues, put the implementation on hold for new iron and san, many times it last longer.
I could go on and give many specific examples. The point is my TechNet sub allows me to react quickly, put projects on hold debut issues on older apps quickly.
Non of these uses and needs are addresses by Microsoft. We will never keep its schedule but rather our business sets and resets the schedule.
I am totally put out by this self serving decision and Microsoft putting it to me for no reason.
|steve tretakis 08/07/13 04:41:00 PM EDT|
Really? Build an multi-forest AD in the cloud to test and evaluate changes? or rebuild every 180 days in my internal VM farm? In my 20 yrs of being in IT and as an MCT, I have no clue as to what MS thought they would achieve by kicking all of their supporters in their collective B.....
|SusanB 08/07/13 04:30:00 PM EDT|
"Microsoft may decide to offer free compute time for evaluation purposes"
Exactly what I am asking for as a shareholder and what they should have been doing. Instead of shutting down technet, give ITpros the same offer that is provided on MSDN and give a credit for time on Azure.
Once there the ITpros will see there are virtual machines to deploy. BUT...and here's the but... please do realize and recognize that we are moving from legacy systems to new systems.
So please do not throw out the bath water and the baby and the bath tub by throwing out this access to legacy systems and testing in our own labs and in our own means.
I cannot recreate by existing server in virtual labs. I cannot test out migration strategies to the cloud with 90 day evals. A virtual lab of the product I'm running does not recreate the AD structure and deployment I have.
The world is indeed changing. So change it not unplug it or throw it away. Just last May an announcement was made that Office 365 was coming to Technet. Yes! I said let people get familiar with it. Instead what did they do not two months later? Kill it off.
Microsoft is not helping their own transition to the cloud by the killing off of Technet.
I still need to install software in order to make sure where it goes next.
If you don't understand that, you don't understand the state of the marketplace right now.
And for a shareholder of Microsoft, their recent actions here, really concern me.
|CodySkidmore 08/07/13 04:07:00 PM EDT|
Toddy Mladenov, I wanted to make a few points about your article.
Free Evaluations: see here
TechNet: see here
MSDN: see here
Installations And Azure
Additionally, saying Azure costs a few bucks is disputable. The services required to perform lab testing in the cloud is certainly more than a few bucks a day. It is difficult to know how much because the fee schedule for Azure is so complex, we cannot adequately project cost.
The Problem with IT Pros
You allude to Microsoft knowing what’s best for us. Under the circumstances, Microsoft is hardly in a position to give us advice. From our perspective, switching to Azure is better for Microsoft not necessarily us. I’d like to remind you, companies and their IT staffs are Microsoft’s customers. You seem to have inverted the relationship. IT professionals focus on non-cloud solutions because their customers demand it. The facts don’t support your assertion that the traditional role of IT is near its end.
The public should read up on this subject and draw its own conclusions. Read comments left by nearly 9,000 IT professionals on the petition and elsewhere on the Internet. The following links will help.
Internet Discussions: see here
Petition Comments: see here
Our Blog: see here
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