|By Rich Collier||
|March 1, 2014 10:15 AM EST||
Application Performance Management (APM) grew out of the movement to better align IT with real business concerns. Instead of monitoring a lot of disparate components, such as servers and switches, APM would provide improved visibility into mission-critical application performance and the user experience. Today, APM solutions help IT track end-to-end application response time and troubleshoot coding errors across application components that have an impact on performance.
APM has a rightful place in the arsenal of monitoring tools that IT uses to keep its applications and systems up and running. However, today's APM solutions have some serious gaps and challenges when it comes to providing IT with the entire application performance picture.
Most APM solutions provide minimal information about the hardware and network components underlying application performance, other than showing which components are involved in each part of the transaction. Those that do a better job usually require users to shift to another screen or monitoring system to get more hardware visibility. As with the blind men touching different parts of an elephant, this approach makes it difficult to correlate hardware performance with all the other components driving the application.
The Virtual, Distributed Environment
Most of today's APM solutions were created before virtualization, the cloud, and complex, composite applications took off in the IT environment. With virtual machines migrating back and forth among physical servers at different times of the day or week, and applications dependent on scores of components and cloud services, APM vendors are hard-pressed to provide visibility into the entire scope of a single application.
As 24 by 7 by 365 uptime becomes increasingly critical to business success, enterprises need to be able to predict and address issues BEFORE they affect the business, rather than after. APM has had mixed success in this area. A recent survey by TRAC Research found that of organizations deploying APM solutions, 60 percent report a success rate of less than half in identifying performance issues before they have an impact on end users.
Enter Predictive Analytics for IT
Filling these APM gaps is how Big Data and predictive analytics for IT can play a significant, highly beneficial role in IT's efforts to maintain application performance. Today, when IT encounters performance issues, it typically has to collect its server, storage, network, and APM folks into a war room to search through mountains of hardware and APM logs, and correlate information manually to isolate the root cause. This resource-intensive process can frequently take hours or even days.
IT has lots of alerts and thresholds to analyze, but those are only as good as the knowledge, experience, and insight of the IT folks who configured them. Just because a server surpassed its CPU utilization threshold doesn't mean that event had anything to do with the root cause of an application issue. Often the real issue is hidden deep in all the delicate interactions among multiple hardware and software components, and may not be reflected in individual thresholds. The same TRAC Research study shows an average of 46.2 hours spent by IT each month in these war rooms searching for root cause. Even more depressing, the root cause is often not found, so IT just reboots everything in the hope that it all works until the same problem rears its ugly head again.
Predictive analytics take over where APM leaves off, harnessing third-generation machine learning and Big Data analysis techniques to efficiently plow through mountains of log data. They discover all the behavior patterns and interrelationships between the IT software and hardware components driving today's mission-critical applications. Over several hours or days, the best solutions baseline the normal behavior of all those components, relationships, and events and use complex algorithms to detect any anomalies that are the early warning signs of developing performance issues. Better yet, because the analytics understand the chain of events involved in the developing anomaly, IT support staff are immediately provided with not only the alert that something is going wrong, but also the behavior of every component involved. This information can shave hours or even days off those war room scenarios. For example, thanks to a predictive analytics for IT solution, a major retailer was able to trace periodic gift card application outages to a misconfigured VLAN. Similarly, a predictive analytics solution reduced - from six hours in the war room to ten minutes - the time it took to diagnose a financial content management performance issue.
Another advantage of predictive analytics solutions is that because they self-learn the normal behavior patterns of underlying components, they drastically reduce the educated guessing that usually goes along with IT staff identifying and setting thresholds against key performance. The inflexibility of these thresholds results in large numbers of false-positive alerts. But with predictive analytics, highly sophisticated algorithms compute the probability of certain behaviors and can therefore generate much more accurate alerts. Some users of predictive analytics solutions have called them the Donald Rumsfelds of IT management tools because they point IT to infrastructure issues they never even knew existed and never looked for. Rumsfeld called these the "unknown unknowns."
However, it is in their ability to be "predictive" that these advanced analytics solutions really shine. By detecting small anomalies early in the game, predictive analytics can alert IT to performance issues and provide enough information to address their root cause before IT or application users even notice them. This can have a dramatic effect on application uptime and performance and a direct impact on user satisfaction and even enterprise revenue. In the case of the document management application, predictive analytics discovered a developing performance issue, and its root cause, the night before it would have affected users placing the application under load on Monday morning.
APM tools have their place in the enterprise, but predictive analytics solutions for IT can kick the effectiveness of those and other IT monitoring tools up a notch by detecting, tracing, and predicting performance issues and their root cause long before any IT war room can.
- TRAC Research, March 4, 2013: "2013 Application Performance Management Spectrum" report.
Imagine a world where targeting, attribution, and analytics are just as intrinsic to the physical world as they currently are to display advertising. Advances in technologies and changes in consumer behavior have opened the door to a whole new category of personalized marketing experience based on direct interactions with products. The products themselves now have a voice. What will they say? Who will control it? And what does it take for brands to win in this new world? In his session at @ThingsExpo, Zack Bennett, Vice President of Customer Success at EVRYTHNG, will answer these questions a...
May. 29, 2015 12:13 PM EDT
The 4th International Internet of @ThingsExpo, co-located with the 17th International Cloud Expo - to be held November 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA - announces that its Call for Papers is open. The Internet of Things (IoT) is the biggest idea since the creation of the Worldwide Web more than 20 years ago.
May. 29, 2015 12:00 PM EDT Reads: 2,609
The Internet of Things is a misnomer. That implies that everything is on the Internet, and that simply should not be - especially for things that are blurring the line between medical devices that stimulate like a pacemaker and quantified self-sensors like a pedometer or pulse tracker. The mesh of things that we manage must be segmented into zones of trust for sensing data, transmitting data, receiving command and control administrative changes, and peer-to-peer mesh messaging. In his session at @ThingsExpo, Ryan Bagnulo, Solution Architect / Software Engineer at SOA Software, focused on desi...
May. 29, 2015 11:00 AM EDT Reads: 4,430
An entirely new security model is needed for the Internet of Things, or is it? Can we save some old and tested controls for this new and different environment? In his session at @ThingsExpo, New York's at the Javits Center, Davi Ottenheimer, EMC Senior Director of Trust, reviewed hands-on lessons with IoT devices and reveal a new risk balance you might not expect. Davi Ottenheimer, EMC Senior Director of Trust, has more than nineteen years' experience managing global security operations and assessments, including a decade of leading incident response and digital forensics. He is co-author of t...
May. 29, 2015 11:00 AM EDT Reads: 6,134
The multi-trillion economic opportunity around the "Internet of Things" (IoT) is emerging as the hottest topic for investors in 2015. As we connect the physical world with information technology, data from actions, processes and the environment can increase sales, improve efficiencies, automate daily activities and minimize risk. In his session at @ThingsExpo, Ed Maguire, Senior Analyst at CLSA Americas, will describe what is new and different about IoT, explore financial, technological and real-world impact across consumer and business use cases. Why now? Significant corporate and venture...
May. 29, 2015 10:50 AM EDT Reads: 448
Today’s enterprise is being driven by disruptive competitive and human capital requirements to provide enterprise application access through not only desktops, but also mobile devices. To retrofit existing programs across all these devices using traditional programming methods is very costly and time consuming – often prohibitively so. In his session at @ThingsExpo, Jesse Shiah, CEO, President, and Co-Founder of AgilePoint Inc., discussed how you can create applications that run on all mobile devices as well as laptops and desktops using a visual drag-and-drop application – and eForms-buildi...
May. 29, 2015 10:00 AM EDT Reads: 5,819
While great strides have been made relative to the video aspects of remote collaboration, audio technology has basically stagnated. Typically all audio is mixed to a single monaural stream and emanates from a single point, such as a speakerphone or a speaker associated with a video monitor. This leads to confusion and lack of understanding among participants especially regarding who is actually speaking. Spatial teleconferencing introduces the concept of acoustic spatial separation between conference participants in three dimensional space. This has been shown to significantly improve comprehe...
May. 29, 2015 10:00 AM EDT Reads: 3,650
There will be 150 billion connected devices by 2020. New digital businesses have already disrupted value chains across every industry. APIs are at the center of the digital business. You need to understand what assets you have that can be exposed digitally, what their digital value chain is, and how to create an effective business model around that value chain to compete in this economy. No enterprise can be complacent and not engage in the digital economy. Learn how to be the disruptor and not the disruptee.
May. 29, 2015 09:45 AM EDT Reads: 1,039
The enterprise market will drive IoT device adoption over the next five years. In his session at @ThingsExpo, John Greenough, an analyst at BI Intelligence, division of Business Insider, will analyze how companies will adopt IoT products and the associated cost of adopting those products. John Greenough is the lead analyst covering the Internet of Things for BI Intelligence- Business Insider’s paid research service. Numerous IoT companies have cited his analysis of the IoT. Prior to joining BI Intelligence, he worked analyzing bank technology for Corporate Insight and The Clearing House Pay...
May. 29, 2015 09:36 AM EDT Reads: 577
SYS-CON Events announced today that MetraTech, now part of Ericsson, has been named “Silver Sponsor” of SYS-CON's 16th International Cloud Expo®, which will take place on June 9–11, 2015, at the Javits Center in New York, NY. Ericsson is the driving force behind the Networked Society- a world leader in communications infrastructure, software and services. Some 40% of the world’s mobile traffic runs through networks Ericsson has supplied, serving more than 2.5 billion subscribers.
May. 29, 2015 09:00 AM EDT Reads: 2,429
With major technology companies and startups seriously embracing IoT strategies, now is the perfect time to attend @ThingsExpo in Silicon Valley. Learn what is going on, contribute to the discussions, and ensure that your enterprise is as "IoT-Ready" as it can be! Internet of @ThingsExpo, taking place Nov 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 17th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The Internet of Things (IoT) is the most profound change in personal an...
May. 29, 2015 09:00 AM EDT Reads: 3,248
The Domain Name Service (DNS) is one of the most important components in networking infrastructure, enabling users and services to access applications by translating URLs (names) into IP addresses (numbers). Because every icon and URL and all embedded content on a website requires a DNS lookup loading complex sites necessitates hundreds of DNS queries. In addition, as more internet-enabled ‘Things' get connected, people will rely on DNS to name and find their fridges, toasters and toilets. According to a recent IDG Research Services Survey this rate of traffic will only grow. What's driving t...
May. 29, 2015 09:00 AM EDT Reads: 5,633
The Internet of Things promises to transform businesses (and lives), but navigating the business and technical path to success can be difficult to understand. In his session at @ThingsExpo, Sean Lorenz, Technical Product Manager for Xively at LogMeIn, demonstrated how to approach creating broadly successful connected customer solutions using real world business transformation studies including New England BioLabs and more.
May. 29, 2015 08:00 AM EDT Reads: 6,306
The world is at a tipping point where the technology, the device and global adoption are converging to such a point that we will see an explosion of a world where smartphone devices not only allow us to talk to each other, but allow for communication between everything – serving as a central hub from which we control our world – MediaTek is at the heart of both driving this and allowing the markets to drive this reality forward themselves. The next wave of consumer gadgets is here – smart, connected, and small. If your ambitions are big, so are ours. In his session at @ThingsExpo, Jack Hu, D...
May. 29, 2015 07:45 AM EDT Reads: 1,229
17th Cloud Expo, taking place Nov 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy. Meanwhile, 94% of enterprises are using some form of XaaS – software, platform, and infrastructure as a service.
May. 28, 2015 11:15 PM EDT Reads: 2,842
The recent trends like cloud computing, social, mobile and Internet of Things are forcing enterprises to modernize in order to compete in the competitive globalized markets. However, enterprises are approaching newer technologies with a more silo-ed way, gaining only sub optimal benefits. The Modern Enterprise model is presented as a newer way to think of enterprise IT, which takes a more holistic approach to embracing modern technologies.
May. 28, 2015 11:00 PM EDT Reads: 6,459
The true value of the Internet of Things (IoT) lies not just in the data, but through the services that protect the data, perform the analysis and present findings in a usable way. With many IoT elements rooted in traditional IT components, Big Data and IoT isn’t just a play for enterprise. In fact, the IoT presents SMBs with the prospect of launching entirely new activities and exploring innovative areas. CompTIA research identifies several areas where IoT is expected to have the greatest impact.
May. 28, 2015 09:00 PM EDT Reads: 5,494
There's no doubt that the Internet of Things is driving the next wave of innovation. Google has spent billions over the past few months vacuuming up companies that specialize in smart appliances and machine learning. Already, Philips light bulbs, Audi automobiles, and Samsung washers and dryers can communicate with and be controlled from mobile devices. To take advantage of the opportunities the Internet of Things brings to your business, you'll want to start preparing now.
May. 28, 2015 07:00 PM EDT Reads: 6,204
P2P RTC will impact the landscape of communications, shifting from traditional telephony style communications models to OTT (Over-The-Top) cloud assisted & PaaS (Platform as a Service) communication services. The P2P shift will impact many areas of our lives, from mobile communication, human interactive web services, RTC and telephony infrastructure, user federation, security and privacy implications, business costs, and scalability. In his session at @ThingsExpo, Robin Raymond, Chief Architect at Hookflash, will walk through the shifting landscape of traditional telephone and voice services ...
May. 28, 2015 03:00 PM EDT Reads: 4,799
Explosive growth in connected devices. Enormous amounts of data for collection and analysis. Critical use of data for split-second decision making and actionable information. All three are factors in making the Internet of Things a reality. Yet, any one factor would have an IT organization pondering its infrastructure strategy. How should your organization enhance its IT framework to enable an Internet of Things implementation? In his session at Internet of @ThingsExpo, James Kirkland, Chief Architect for the Internet of Things and Intelligent Systems at Red Hat, described how to revolutioniz...
May. 28, 2015 02:00 PM EDT Reads: 5,348