By Business Wire | Article Rating: |
|
December 5, 2013 08:03 AM EST | Reads: |
918 |

Five9, a leading provider of cloud contact center software and Gold-level member of Oracle PartnerNetwork (OPN), today announced that Five9 cloud contact center software is now available in the new Oracle Cloud Marketplace.
Tweet This: Five9 #Cloud #ContactCenter Software Now Available in the @Oracle Cloud Marketplace
The Oracle Cloud Marketplace is a global marketplace where partners can publish applications and customers can browse through and discover new solutions that extend Oracle Cloud applications to address their business needs. Oracle Cloud customers can now quickly and easily access detailed Five9 product information, user ratings and reviews in the Oracle Cloud Marketplace.
By connecting Five9 to Oracle Service Cloud, enterprises can enjoy a new level of functionality with embedded telephony controls that can enhance customer service agent desktops. This includes:
- Automatic CTI screen pops on Oracle Service Cloud desktop; coupled with call delivery, agents can get the relevant information needed to actively engage with customers
- Softphone telephony capabilities, such as click-to-dial, right at the agents fingertips
- An intuitive interface that does not involve switching screens
“At Five9 we are aggressively extending our solution footprint in order to provide clients with robust cloud contact center software and a strong eco-system. Our participation in the Oracle Cloud Marketplace further extends our reach into the Oracle community and enables customers to easily reap the benefits of the Five9 cloud contact center software.”
--Jim Gomez, vice president, business development, Five9
About Five9
Five9 is a leading provider of cloud contact center software, bringing the power of the cloud to thousands of customers worldwide and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations of every size transition from premise-based software to the cloud. With experience, technology, and ecosystem of partners, Five9 can help businesses take advantage of secure, reliable, scalable cloud contact center software to create exceptional customer experiences, increase agent productivity and deliver tangible business results. For more information visit www.five9.com.
Trademarks
Oracle and Java are registered trademarks of Oracle and/or its affiliates.
Published December 5, 2013 Reads 918
Copyright © 2013 SYS-CON Media, Inc. — All Rights Reserved.
Syndicated stories and blog feeds, all rights reserved by the author.
More Stories By Business Wire
Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.
Feb. 22, 2019 12:30 PM EST |
By Zakia Bouachraoui Feb. 22, 2019 11:45 AM EST |
By Zakia Bouachraoui ![]() Feb. 22, 2019 11:00 AM EST |
By Pat Romanski Feb. 22, 2019 10:00 AM EST |
By Zakia Bouachraoui Feb. 22, 2019 07:00 AM EST |
By Yeshim Deniz Feb. 21, 2019 04:30 AM EST |
By Zakia Bouachraoui ![]() Feb. 19, 2019 04:15 PM EST |
By Yeshim Deniz ![]() Feb. 18, 2019 07:45 AM EST |
By Zakia Bouachraoui Feb. 17, 2019 05:00 PM EST |
By Elizabeth White ![]() Feb. 16, 2019 04:45 PM EST Reads: 14,062 |