|By Elizabeth A. Nichols, Ph.D||
|February 10, 2014 09:00 AM EST||
As Netuitive's Chief Data Scientist, I am fortunate to work closely with some of the worlds' largest banks, telcos, and eCommerce companies. Increasingly the executives that I speak with at these companies are no longer focused on just detecting application performance anomalies - they want to understand the impact this has on the business. For example - "is the current slowdown in the payment service impacting sales?"
You can think of it as detecting IT operations anomalies that really matter - but this is easier said than done.
Like Needles in a Haystack
When it comes to IT analytics, there is a general notion that the more monitoring data you are able to consume, analyze, and correlate, the more accurate your results will be. Just pile all that infrastructure, application performance, and business metric data together and good things are bound to happen, right?
Larger organizations typically have access to voluminous data being generated from dozens of monitoring tools that are tracking thousands of infrastructure and application components. At the same time, these companies often track hundreds of business metrics using a totally different set of tools.
The problem is that, collectively, these monitoring tools do not communicate with each other. Not only is it hard to get holistic visibility into the performance and health of a particular business service, it's even harder to discover complex anomalies that have business impact.
Anomalies are Like Snowflakes
Compounding the challenge is the fact that no two anomalies are alike. Anomalies that matter have multiple facets. They reflect a composite behavior of many layers of interacting and inter-dependent components. Additionally, they can be cleverly disguised or hidden in a haze of visible but insignificant noise. No matter how many graphs and charts you display on the largest LCD monitor you can find - the type of scalable real-time analysis required to find and expose what's important is humanly impossible.
Enter IT Operations Analytics
Analytics such as statistical machine learning allow us to understand the "normal" behavior of each resource we are tracking - be it a single IT component, web service, application, or business process. Additional algorithms help us find patterns and correlations between the thousands of IT and business metrics that matter in a critical service.
The Shift Towards IT Operations Analytics is Already Happening
This is not about the future. It's about what companies are doing today.
Several years ago thought-leading enterprises (primarily large banks with critical revenue driving services) began experimenting with a new breed of IT analytics platform. These companies' electronic and web facing businesses had so much revenue (and reputation) at stake that they needed to find the anomalies that matter -- the ones that were truly indicative of current or impending problems.
Starting with an almost "blank slate", these forward-thinking companies began developing open IT analytics platforms that easily integrated any type of data source in real time to provide a comprehensive view of patterns and relationships between IT infrastructure and business service performance. This was only possible with technologies that leveraged sophisticated data integration, knowledge modeling, and analytics to discover and capture the unique behavior of complex business services. Anything less would fail, because, like snowflakes, no two anomalies are alike.
The Continuous Need for Algorithm Research
The online banking system at one bank is different than the online system at the next bank. And the transaction slowdown that occurred last week may have a totally different root cause than the one two months ago. Even more interesting are external factors such as seasonality and its effects on demand. For example, payment companies see increased workload around holidays such as Thanksgiving and Mother's Day whereas gaming/betting companies' demand is driven more by factors such as the NFL Playoffs or the World Series.
For this reason, analytics research is an ongoing endeavor at Netuitive - part driven by customer needs and in part by advances in technology. Once Netuitive technology is installed in an enterprise and integrating data collected across multiple layers in the service stack, behavior learning begins immediately. As time passes, the statistical algorithms have more observations to feed their results and this leads to increasing confidence in both anomalies detected and proactive forecasts. Additionally, customer domain knowledge can be layered in to Netuitive's real-time analysis in the form of knowledge bases and supervised learning algorithms. The Research Group at Netuitive works closely with our Professional Services Group as well as directly with customers to regularly review actual delivered alarm quality to tune the algorithms that we have as well as identify new algorithms that would deliver greater value in an actionable timeframe.
Since Netuitive's software architecture allows for "pluggable" algorithms, we can incrementally introduce new analytics capabilities easily, at first in an experimental or laboratory setting and ultimately, once verified, into production.
The IT operations management market has matured over the past two decades to the point that most critical components are well instrumented. The data is there and mainstream IT organizations (not just visionary early adopters) realize that analytics deliver measurable and tangible value. My vision and challenge is to get our platform to the point where customers can easily customize the algorithms on their own, as their needs and IT infrastructure evolve over time. This is where platforms need to get to because of the endless variety of ways that enterprises must discover and remediate "anomalies that matter".
Stay tuned. In an upcoming blog I will drill down on some specific industry examples of algorithms we developed as part of some large enterprise IT analytic platform solutions.
In the next forty months – just over three years – businesses will undergo extraordinary changes. The exponential growth of digitization and machine learning will see a step function change in how businesses create value, satisfy customers, and outperform their competition. In the next forty months companies will take the actions that will see them get to the next level of the game called Capitalism. Or they won’t – game over. The winners of today and tomorrow think differently, follow different...
Oct. 26, 2016 02:30 AM EDT Reads: 1,061
“Media Sponsor” of SYS-CON's 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. CloudBerry Backup is a leading cross-platform cloud backup and disaster recovery solution integrated with major public cloud services, such as Amazon Web Services, Microsoft Azure and Google Cloud Platform.
Oct. 26, 2016 02:30 AM EDT Reads: 1,467
The Internet of Things (IoT), in all its myriad manifestations, has great potential. Much of that potential comes from the evolving data management and analytic (DMA) technologies and processes that allow us to gain insight from all of the IoT data that can be generated and gathered. This potential may never be met as those data sets are tied to specific industry verticals and single markets, with no clear way to use IoT data and sensor analytics to fulfill the hype being given the IoT today.
Oct. 26, 2016 01:45 AM EDT Reads: 2,732
Ask someone to architect an Internet of Things (IoT) solution and you are guaranteed to see a reference to the cloud. This would lead you to believe that IoT requires the cloud to exist. However, there are many IoT use cases where the cloud is not feasible or desirable. In his session at @ThingsExpo, Dave McCarthy, Director of Products at Bsquare Corporation, will discuss the strategies that exist to extend intelligence directly to IoT devices and sensors, freeing them from the constraints of ...
Oct. 26, 2016 01:15 AM EDT Reads: 3,107
A completely new computing platform is on the horizon. They’re called Microservers by some, ARM Servers by others, and sometimes even ARM-based Servers. No matter what you call them, Microservers will have a huge impact on the data center and on server computing in general. Although few people are familiar with Microservers today, their impact will be felt very soon. This is a new category of computing platform that is available today and is predicted to have triple-digit growth rates for some ...
Oct. 26, 2016 12:00 AM EDT Reads: 34,222
SYS-CON Events announced today that SoftNet Solutions will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. SoftNet Solutions specializes in Enterprise Solutions for Hadoop and Big Data. It offers customers the most open, robust, and value-conscious portfolio of solutions, services, and tools for the shortest route to success with Big Data. The unique differentiator is the ability to architect and ...
Oct. 26, 2016 12:00 AM EDT Reads: 1,045
The Internet of Things will challenge the status quo of how IT and development organizations operate. Or will it? Certainly the fog layer of IoT requires special insights about data ontology, security and transactional integrity. But the developmental challenges are the same: People, Process and Platform and how we integrate our thinking to solve complicated problems. In his session at 19th Cloud Expo, Craig Sproule, CEO of Metavine, will demonstrate how to move beyond today's coding paradigm ...
Oct. 26, 2016 12:00 AM EDT Reads: 3,865
Fifty billion connected devices and still no winning protocols standards. HTTP, WebSockets, MQTT, and CoAP seem to be leading in the IoT protocol race at the moment but many more protocols are getting introduced on a regular basis. Each protocol has its pros and cons depending on the nature of the communications. Does there really need to be only one protocol to rule them all? Of course not. In his session at @ThingsExpo, Chris Matthieu, co-founder and CTO of Octoblu, walk you through how Oct...
Oct. 26, 2016 12:00 AM EDT Reads: 3,192
Everyone knows that truly innovative companies learn as they go along, pushing boundaries in response to market changes and demands. What's more of a mystery is how to balance innovation on a fresh platform built from scratch with the legacy tech stack, product suite and customers that continue to serve as the business' foundation. In his General Session at 19th Cloud Expo, Michael Chambliss, Head of Engineering at ReadyTalk, will discuss why and how ReadyTalk diverted from healthy revenue an...
Oct. 25, 2016 11:45 PM EDT Reads: 2,995
In past @ThingsExpo presentations, Joseph di Paolantonio has explored how various Internet of Things (IoT) and data management and analytics (DMA) solution spaces will come together as sensor analytics ecosystems. This year, in his session at @ThingsExpo, Joseph di Paolantonio from DataArchon, will be adding the numerous Transportation areas, from autonomous vehicles to “Uber for containers.” While IoT data in any one area of Transportation will have a huge impact in that area, combining sensor...
Oct. 25, 2016 10:45 PM EDT Reads: 997
For basic one-to-one voice or video calling solutions, WebRTC has proven to be a very powerful technology. Although WebRTC’s core functionality is to provide secure, real-time p2p media streaming, leveraging native platform features and server-side components brings up new communication capabilities for web and native mobile applications, allowing for advanced multi-user use cases such as video broadcasting, conferencing, and media recording.
Oct. 25, 2016 08:45 PM EDT Reads: 3,246
Established in 1998, Calsoft is a leading software product engineering Services Company specializing in Storage, Networking, Virtualization and Cloud business verticals. Calsoft provides End-to-End Product Development, Quality Assurance Sustenance, Solution Engineering and Professional Services expertise to assist customers in achieving their product development and business goals. The company's deep domain knowledge of Storage, Virtualization, Networking and Cloud verticals helps in delivering ...
Oct. 25, 2016 08:30 PM EDT Reads: 1,108
SYS-CON Events announced today that Enzu will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Enzu’s mission is to be the leading provider of enterprise cloud solutions worldwide. Enzu enables online businesses to use its IT infrastructure to their competitive advantage. By offering a suite of proven hosting and management services, Enzu wants companies to focus on the core of their online busine...
Oct. 25, 2016 08:15 PM EDT Reads: 1,378
In the next five to ten years, millions, if not billions of things will become smarter. This smartness goes beyond connected things in our homes like the fridge, thermostat and fancy lighting, and into heavily regulated industries including aerospace, pharmaceutical/medical devices and energy. “Smartness” will embed itself within individual products that are part of our daily lives. We will engage with smart products - learning from them, informing them, and communicating with them. Smart produc...
Oct. 25, 2016 07:30 PM EDT Reads: 1,544
November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Penta Security is a leading vendor for data security solutions, including its encryption solution, D’Amo. By using FPE technology, D’Amo allows for the implementation of encryption technology to sensitive data fields without modification to schema in the database environment. With businesses having their data become increasingly more complicated in their mission-critical applications (such as ERP, CRM, HRM), continued ...
Oct. 25, 2016 07:30 PM EDT Reads: 1,127
OnProcess Technology has announced it will be a featured speaker at @ThingsExpo, taking place November 1 - 3, 2016, in Santa Clara, California. Dan Gettens, OnProcess’ Chief Analytics Officer, will discuss how Internet of Things (IoT) data can be leveraged to predict product failures, improve uptime and slash costly inventory stock. @ThingsExpo is an annual gathering of IoT and cloud developers, practitioners and thought-leaders who exchange ideas and insights on topics ranging from Big Data in...
Oct. 25, 2016 07:15 PM EDT Reads: 339
SYS-CON Events announced today that Cloudbric, a leading website security provider, will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Cloudbric is an elite full service website protection solution specifically designed for IT novices, entrepreneurs, and small and medium businesses. First launched in 2015, Cloudbric is based on the enterprise level Web Application Firewall by Penta Security Sys...
Oct. 25, 2016 06:45 PM EDT Reads: 1,250
SYS-CON Events announced today that Transparent Cloud Computing (T-Cloud) Consortium will exhibit at the 19th International Cloud Expo®, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. The Transparent Cloud Computing Consortium (T-Cloud Consortium) will conduct research activities into changes in the computing model as a result of collaboration between "device" and "cloud" and the creation of new value and markets through organic data proces...
Oct. 25, 2016 06:45 PM EDT Reads: 1,449
SYS-CON Events announced today that Roundee / LinearHub will exhibit at the WebRTC Summit at @ThingsExpo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. LinearHub provides Roundee Service, a smart platform for enterprise video conferencing with enhanced features such as automatic recording and transcription service. Slack users can integrate Roundee to their team via Slack’s App Directory, and '/roundee' command lets your video conference ...
Oct. 25, 2016 06:15 PM EDT Reads: 2,150
Successful digital transformation requires new organizational competencies and capabilities. Research tells us that the biggest impediment to successful transformation is human; consequently, the biggest enabler is a properly skilled and empowered workforce. In the digital age, new individual and collective competencies are required. In his session at 19th Cloud Expo, Bob Newhouse, CEO and founder of Agilitiv, will draw together recent research and lessons learned from emerging and established ...
Oct. 25, 2016 05:45 PM EDT Reads: 1,466