Welcome!

Java IoT Authors: Pat Romanski, Elizabeth White, Liz McMillan, Harry Trott, Scott Allen

Related Topics: Microservices Expo, Java IoT, Agile Computing, Cloud Security, Government Cloud

Microservices Expo: Article

Why Obama Administration Should Have Paid More Attention to Load Testing

What needs to be understood here is that it’s important to test early and often

October 1, 2013, was the most anticipated date for the Obama administration since his re-election. It was to be the day every American would have access to health care on one centralized website. However, according to at least one report only six people enrolled in Obamacare on the first day. Then shortly after, the entire website crashed along with its infrastructure.

The massive crash happened because within the first 10 days of launch HealthCare.gov had over 14.6 million unique views. Something the Obama administration was not prepared for, nor the testers.

The website should have been able to handle tens of thousands of people at once, but in a trial test before the launch a mere 500 users caused the website to crash. In testimony before U.S. Congress, the contractors responsible for HealthCare.gov said they didn't have enough time to fully test the website. The inability to properly load test the website well before the launch date of October 1st led to one of the worst federal website debacles of all time.

What Went Wrong
The HealthCare.gov website was designed to provide Americans with a simple solution as a one-stop-shop for health care insurance, but as we all know it wasn't that simple.

The site was built by 55 contractors and is considered one of the most complex software projects ever undertaken for the federal government, which might be where their problems all started.

According to Louis Woodhill, a contributor to Forbes magazine, the Obamacare website is comparable to the Soviet Union. "In their effort to build an IT system to implement Obamacare, the U.S Department of Health and Human Services was trying to do the same thing as the USSR's Gosplan agency: elicit coordinated, purposeful action from a collection of entities that don't know each other, don't trust each other, have conflicting objectives, and face diverging incentives."

Mixing contractors wasn't their only issue, the Obama administration continued to make a series of rookie mistakes that led to the demise of the website.

Incorrectly Assessing User Behavior. First, the administrators in charge of the website decided in late September to exclude the feature that would let people shop for health plans before registering for an online account. This lead to a bottleneck in the process because more people than expected had to go through the registration process before they could even browse through plans.

Broken Systems Integration. Second, the registration process was flawed. The consumer was supposed to enter basic account information, a security question and so on, but the communication between the systems responsible for storing this information wasn't working properly. This resulted in thousands of users who were unable to successfully create an account.

Rebuilding Components from Scratch When Proven Systems Were Available. Last, the Data Services Hub, which is a proven identity service available to the government for consumer applications, was surprisingly not used to its full extent. Instead, the website builders created new software systems meant to do exactly the same thing. In an article by Mashable the author emphasizes the fact that if the HealthCare.gov site had in fact fully leveraged the Data Hub, then it wouldn't have been such a mess.

With all of these missteps and rookie mistakes under consideration, what is known is the fact that HealthCare.gov was overwhelmed with the amount of visitors to one site.

Why the Government Should Have Made Load Testing a Priority
It seems like those responsible for deploying the site didn't really appreciate the importance of load testing, which is especially surprising when you consider that the website had in fact failed a pre-launch load test miserably. Of course, politics came into play as the deadline for the website was non-negotiable. But with all the red flags warning of failure, load testing should have played a much more critical role and here's why:

Prioritization of Problems and Fixes
A big issue with HealthCare.gov was that the contractors claimed they didn't have enough time and felt extreme pressure to roll out the website before it was properly tested. If load testing occurred earlier in the website development phase, testers would have been able to identify the parts of the website that were not working properly.

The major pain point in the entire HealthCare.gov website was the registration process that millions of Americans attempted to fill out. Had they load tested the website months out from the launch, the team would have been able to identify the root causes of performance issues and determine whether they were in application code or the app servers and infrastructure components.

Earlier Identification of Issues

 

This chart illustrates how much it costs the paying client to fix a bug according to the stage of development. At the operation stage, a bug can cost clients more than 150 times as much as a bug caught in the requirement stage.

Had the testers broken down their tests into smaller test cases, over time the administration might have taken the time to listen and understand that these little bugs needed to be fixed prior to the public launch.

Decisions Made from Intelligence on the Ground
We know the tension between testers and business owners can be pretty intense. The funders of the website want it up and running right away, but testers want to properly identify errors and have enough time to fix the issues that arise.

The administration decided to completely ignore the classic project management triangle.

The only way to increase the scope of a project without changing the due date would be to add more resources. Since the administration was rigid on all three sides of the triangle, the quality of the website suffered.

It's no wonder this website failed. The dynamics between the testers and heads of HealthCare.gov were strained, and it appeared the Obama administration chose to ignore testers who knew the website was not ready.

HealthCare.gov Today
The HealthCare.gov website isn't through the woods just yet. According to The Washington Post, the website has been flagged by over 22,000 people trying to correct errors the system made when they were signing up for a new federally-mandated health care plan.

Apparently, federal workers aren't able to access consumer data manually. "An unknown number of customers who are trying to get help through less formal means - by calling the health care marketplace directly - are told that HealthCare.gov's computer system isn't yet allowing federal workers to go into enrollment records and change them."

What needs to be understood here is that it's important to test early and often. If tests would have been conducted throughout the entire website development, the Obama administration would have avoided such an embarrassing and reputation-tarnishing event.

More Stories By Tim Hinds

Tim Hinds is the Product Marketing Manager for NeoLoad at Neotys. He has a background in Agile software development, Scrum, Kanban, Continuous Integration, Continuous Delivery, and Continuous Testing practices.

Previously, Tim was Product Marketing Manager at AccuRev, a company acquired by Micro Focus, where he worked with software configuration management, issue tracking, Agile project management, continuous integration, workflow automation, and distributed version control systems.

Comments (0)

Share your thoughts on this story.

Add your comment
You must be signed in to add a comment. Sign-in | Register

In accordance with our Comment Policy, we encourage comments that are on topic, relevant and to-the-point. We will remove comments that include profanity, personal attacks, racial slurs, threats of violence, or other inappropriate material that violates our Terms and Conditions, and will block users who make repeated violations. We ask all readers to expect diversity of opinion and to treat one another with dignity and respect.


@ThingsExpo Stories
Cloud computing is being adopted in one form or another by 94% of enterprises today. Tens of billions of new devices are being connected to The Internet of Things. And Big Data is driving this bus. An exponential increase is expected in the amount of information being processed, managed, analyzed, and acted upon by enterprise IT. This amazing is not part of some distant future - it is happening today. One report shows a 650% increase in enterprise data by 2020. Other estimates are even higher....
SYS-CON Events announced today that Bsquare has been named “Silver Sponsor” of SYS-CON's @ThingsExpo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. For more than two decades, Bsquare has helped its customers extract business value from a broad array of physical assets by making them intelligent, connecting them, and using the data they generate to optimize business processes.
A strange thing is happening along the way to the Internet of Things, namely far too many devices to work with and manage. It has become clear that we'll need much higher efficiency user experiences that can allow us to more easily and scalably work with the thousands of devices that will soon be in each of our lives. Enter the conversational interface revolution, combining bots we can literally talk with, gesture to, and even direct with our thoughts, with embedded artificial intelligence, wh...
Internet of @ThingsExpo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 19th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The Internet of Things (IoT) is the most profound change in personal and enterprise IT since the creation of the Worldwide Web more than 20 years ago. All major researchers estimate there will be tens of billions devices - comp...
19th Cloud Expo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy. Meanwhile, 94% of enterpri...
Connected devices and the industrial internet are growing exponentially every year with Cisco expecting 50 billion devices to be in operation by 2020. In this period of growth, location-based insights are becoming invaluable to many businesses as they adopt new connected technologies. Knowing when and where these devices connect from is critical for a number of scenarios in supply chain management, disaster management, emergency response, M2M, location marketing and more. In his session at @Th...
It is one thing to build single industrial IoT applications, but what will it take to build the Smart Cities and truly society changing applications of the future? The technology won’t be the problem, it will be the number of parties that need to work together and be aligned in their motivation to succeed. In his Day 2 Keynote at @ThingsExpo, Henrik Kenani Dahlgren, Portfolio Marketing Manager at Ericsson, discussed how to plan to cooperate, partner, and form lasting all-star teams to change t...
The cloud market growth today is largely in public clouds. While there is a lot of spend in IT departments in virtualization, these aren’t yet translating into a true “cloud” experience within the enterprise. What is stopping the growth of the “private cloud” market? In his general session at 18th Cloud Expo, Nara Rajagopalan, CEO of Accelerite, explored the challenges in deploying, managing, and getting adoption for a private cloud within an enterprise. What are the key differences between wh...
The 19th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Digital Transformation, Microservices and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportuni...
Internet of @ThingsExpo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with the 19th International Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world and ThingsExpo Silicon Valley Call for Papers is now open.
There is little doubt that Big Data solutions will have an increasing role in the Enterprise IT mainstream over time. Big Data at Cloud Expo - to be held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA - has announced its Call for Papers is open. Cloud computing is being adopted in one form or another by 94% of enterprises today. Tens of billions of new devices are being connected to The Internet of Things. And Big Data is driving this bus. An exponential increase is...
In his general session at 18th Cloud Expo, Lee Atchison, Principal Cloud Architect and Advocate at New Relic, discussed cloud as a ‘better data center’ and how it adds new capacity (faster) and improves application availability (redundancy). The cloud is a ‘Dynamic Tool for Dynamic Apps’ and resource allocation is an integral part of your application architecture, so use only the resources you need and allocate /de-allocate resources on the fly.
In his keynote at 18th Cloud Expo, Andrew Keys, Co-Founder of ConsenSys Enterprise, provided an overview of the evolution of the Internet and the Database and the future of their combination – the Blockchain. Andrew Keys is Co-Founder of ConsenSys Enterprise. He comes to ConsenSys Enterprise with capital markets, technology and entrepreneurial experience. Previously, he worked for UBS investment bank in equities analysis. Later, he was responsible for the creation and distribution of life sett...
Machine Learning helps make complex systems more efficient. By applying advanced Machine Learning techniques such as Cognitive Fingerprinting, wind project operators can utilize these tools to learn from collected data, detect regular patterns, and optimize their own operations. In his session at 18th Cloud Expo, Stuart Gillen, Director of Business Development at SparkCognition, discussed how research has demonstrated the value of Machine Learning in delivering next generation analytics to imp...
There are several IoTs: the Industrial Internet, Consumer Wearables, Wearables and Healthcare, Supply Chains, and the movement toward Smart Grids, Cities, Regions, and Nations. There are competing communications standards every step of the way, a bewildering array of sensors and devices, and an entire world of competing data analytics platforms. To some this appears to be chaos. In this power panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, Bradley Holt, Developer Advocate a...
Cognitive Computing is becoming the foundation for a new generation of solutions that have the potential to transform business. Unlike traditional approaches to building solutions, a cognitive computing approach allows the data to help determine the way applications are designed. This contrasts with conventional software development that begins with defining logic based on the current way a business operates. In her session at 18th Cloud Expo, Judith S. Hurwitz, President and CEO of Hurwitz & ...
SYS-CON Events announced today that ReadyTalk, a leading provider of online conferencing and webinar services, has been named Vendor Presentation Sponsor at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. ReadyTalk delivers audio and web conferencing services that inspire collaboration and enable the Future of Work for today’s increasingly digital and mobile workforce. By combining intuitive, innovative tec...
Amazon has gradually rolled out parts of its IoT offerings, but these are just the tip of the iceberg. In addition to optimizing their backend AWS offerings, Amazon is laying the ground work to be a major force in IoT - especially in the connected home and office. In his session at @ThingsExpo, Chris Kocher, founder and managing director of Grey Heron, explained how Amazon is extending its reach to become a major force in IoT by building on its dominant cloud IoT platform, its Dash Button strat...
industrial company for a multi-year contract initially valued at over $4.0 million. In addition to DataV software, Bsquare will also provide comprehensive systems integration, support and maintenance services. DataV leverages advanced data analytics, predictive reasoning, data-driven diagnostics, and automated orchestration of remediation actions in order to improve asset uptime while reducing service and warranty costs.
Vidyo, Inc., has joined the Alliance for Open Media. The Alliance for Open Media is a non-profit organization working to define and develop media technologies that address the need for an open standard for video compression and delivery over the web. As a member of the Alliance, Vidyo will collaborate with industry leaders in pursuit of an open and royalty-free AOMedia Video codec, AV1. Vidyo’s contributions to the organization will bring to bear its long history of expertise in codec technolo...