Click here to close now.


Java IoT Authors: SmartBear Blog, Elizabeth White, Yeshim Deniz, Chris Fleck, Pat Romanski

Related Topics: Microservices Expo, Java IoT, Agile Computing, Cloud Security, Government Cloud

Microservices Expo: Article

Why Obama Administration Should Have Paid More Attention to Load Testing

What needs to be understood here is that it’s important to test early and often

October 1, 2013, was the most anticipated date for the Obama administration since his re-election. It was to be the day every American would have access to health care on one centralized website. However, according to at least one report only six people enrolled in Obamacare on the first day. Then shortly after, the entire website crashed along with its infrastructure.

The massive crash happened because within the first 10 days of launch had over 14.6 million unique views. Something the Obama administration was not prepared for, nor the testers.

The website should have been able to handle tens of thousands of people at once, but in a trial test before the launch a mere 500 users caused the website to crash. In testimony before U.S. Congress, the contractors responsible for said they didn't have enough time to fully test the website. The inability to properly load test the website well before the launch date of October 1st led to one of the worst federal website debacles of all time.

What Went Wrong
The website was designed to provide Americans with a simple solution as a one-stop-shop for health care insurance, but as we all know it wasn't that simple.

The site was built by 55 contractors and is considered one of the most complex software projects ever undertaken for the federal government, which might be where their problems all started.

According to Louis Woodhill, a contributor to Forbes magazine, the Obamacare website is comparable to the Soviet Union. "In their effort to build an IT system to implement Obamacare, the U.S Department of Health and Human Services was trying to do the same thing as the USSR's Gosplan agency: elicit coordinated, purposeful action from a collection of entities that don't know each other, don't trust each other, have conflicting objectives, and face diverging incentives."

Mixing contractors wasn't their only issue, the Obama administration continued to make a series of rookie mistakes that led to the demise of the website.

Incorrectly Assessing User Behavior. First, the administrators in charge of the website decided in late September to exclude the feature that would let people shop for health plans before registering for an online account. This lead to a bottleneck in the process because more people than expected had to go through the registration process before they could even browse through plans.

Broken Systems Integration. Second, the registration process was flawed. The consumer was supposed to enter basic account information, a security question and so on, but the communication between the systems responsible for storing this information wasn't working properly. This resulted in thousands of users who were unable to successfully create an account.

Rebuilding Components from Scratch When Proven Systems Were Available. Last, the Data Services Hub, which is a proven identity service available to the government for consumer applications, was surprisingly not used to its full extent. Instead, the website builders created new software systems meant to do exactly the same thing. In an article by Mashable the author emphasizes the fact that if the site had in fact fully leveraged the Data Hub, then it wouldn't have been such a mess.

With all of these missteps and rookie mistakes under consideration, what is known is the fact that was overwhelmed with the amount of visitors to one site.

Why the Government Should Have Made Load Testing a Priority
It seems like those responsible for deploying the site didn't really appreciate the importance of load testing, which is especially surprising when you consider that the website had in fact failed a pre-launch load test miserably. Of course, politics came into play as the deadline for the website was non-negotiable. But with all the red flags warning of failure, load testing should have played a much more critical role and here's why:

Prioritization of Problems and Fixes
A big issue with was that the contractors claimed they didn't have enough time and felt extreme pressure to roll out the website before it was properly tested. If load testing occurred earlier in the website development phase, testers would have been able to identify the parts of the website that were not working properly.

The major pain point in the entire website was the registration process that millions of Americans attempted to fill out. Had they load tested the website months out from the launch, the team would have been able to identify the root causes of performance issues and determine whether they were in application code or the app servers and infrastructure components.

Earlier Identification of Issues


This chart illustrates how much it costs the paying client to fix a bug according to the stage of development. At the operation stage, a bug can cost clients more than 150 times as much as a bug caught in the requirement stage.

Had the testers broken down their tests into smaller test cases, over time the administration might have taken the time to listen and understand that these little bugs needed to be fixed prior to the public launch.

Decisions Made from Intelligence on the Ground
We know the tension between testers and business owners can be pretty intense. The funders of the website want it up and running right away, but testers want to properly identify errors and have enough time to fix the issues that arise.

The administration decided to completely ignore the classic project management triangle.

The only way to increase the scope of a project without changing the due date would be to add more resources. Since the administration was rigid on all three sides of the triangle, the quality of the website suffered.

It's no wonder this website failed. The dynamics between the testers and heads of were strained, and it appeared the Obama administration chose to ignore testers who knew the website was not ready. Today
The website isn't through the woods just yet. According to The Washington Post, the website has been flagged by over 22,000 people trying to correct errors the system made when they were signing up for a new federally-mandated health care plan.

Apparently, federal workers aren't able to access consumer data manually. "An unknown number of customers who are trying to get help through less formal means - by calling the health care marketplace directly - are told that's computer system isn't yet allowing federal workers to go into enrollment records and change them."

What needs to be understood here is that it's important to test early and often. If tests would have been conducted throughout the entire website development, the Obama administration would have avoided such an embarrassing and reputation-tarnishing event.

More Stories By Tim Hinds

Tim Hinds is the Product Marketing Manager for NeoLoad at Neotys. He has a background in Agile software development, Scrum, Kanban, Continuous Integration, Continuous Delivery, and Continuous Testing practices.

Previously, Tim was Product Marketing Manager at AccuRev, a company acquired by Micro Focus, where he worked with software configuration management, issue tracking, Agile project management, continuous integration, workflow automation, and distributed version control systems.

Comments (0)

Share your thoughts on this story.

Add your comment
You must be signed in to add a comment. Sign-in | Register

In accordance with our Comment Policy, we encourage comments that are on topic, relevant and to-the-point. We will remove comments that include profanity, personal attacks, racial slurs, threats of violence, or other inappropriate material that violates our Terms and Conditions, and will block users who make repeated violations. We ask all readers to expect diversity of opinion and to treat one another with dignity and respect.

@ThingsExpo Stories
The broad selection of hardware, the rapid evolution of operating systems and the time-to-market for mobile apps has been so rapid that new challenges for developers and engineers arise every day. Security, testing, hosting, and other metrics have to be considered through the process. In his session at Big Data Expo, Walter Maguire, Chief Field Technologist, HP Big Data Group, at Hewlett-Packard, will discuss the challenges faced by developers and a composite Big Data applications builder, focusing on how to help solve the problems that developers are continuously battling.
Nowadays, a large number of sensors and devices are connected to the network. Leading-edge IoT technologies integrate various types of sensor data to create a new value for several business decision scenarios. The transparent cloud is a model of a new IoT emergence service platform. Many service providers store and access various types of sensor data in order to create and find out new business values by integrating such data.
NHK, Japan Broadcasting will feature upcoming @ThingsExpo Silicon Valley in a special IoT documentary which will be filmed on the expo floor November 3 to 5, 2015 in Santa Clara. NHK is the sole public TV network in Japan equivalent to BBC in UK and the largest in Asia with many award winning science and technology programs. Japanese TV is producing a documentary about IoT and Smart technology covering @ThingsExpo Silicon Valley. The program will be aired during the highest viewership season of the year that it will have a high impact in the industry through this documentary in Japan. The film...
SYS-CON Events announced today that Luxoft Holding, Inc., a leading provider of software development services and innovative IT solutions, has been named “Bronze Sponsor” of SYS-CON's @ThingsExpo, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. Luxoft’s software development services consist of core and mission-critical custom software development and support, product engineering and testing, and technology consulting.
Developing software for the Internet of Things (IoT) comes with its own set of challenges. Security, privacy, and unified standards are a few key issues. In addition, each IoT product is comprised of at least three separate application components: the software embedded in the device, the backend big-data service, and the mobile application for the end user's controls. Each component is developed by a different team, using different technologies and practices, and deployed to a different stack/target - this makes the integration of these separate pipelines and the coordination of software upd...
SYS-CON Events announced today that IBM Cloud Data Services has been named “Bronze Sponsor” of SYS-CON's 17th Cloud Expo, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. IBM Cloud Data Services offers a portfolio of integrated, best-of-breed cloud data services for developers focused on mobile computing and analytics use cases.
In his session at @ThingsExpo, Tony Shan, Chief Architect at CTS, will explore the synergy of Big Data and IoT. First he will take a closer look at the Internet of Things and Big Data individually, in terms of what, which, why, where, when, who, how and how much. Then he will explore the relationship between IoT and Big Data. Specifically, he will drill down to how the 4Vs aspects intersect with IoT: Volume, Variety, Velocity and Value. In turn, Tony will analyze how the key components of IoT influence Big Data: Device, Connectivity, Context, and Intelligence. He will dive deep to the matrix...
When it comes to IoT in the enterprise, namely the commercial building and hospitality markets, a benefit not getting the attention it deserves is energy efficiency, and IoT’s direct impact on a cleaner, greener environment when installed in smart buildings. Until now clean technology was offered piecemeal and led with point solutions that require significant systems integration to orchestrate and deploy. There didn't exist a 'top down' approach that can manage and monitor the way a Smart Building actually breathes - immediately flagging overheating in a closet or over cooling in unoccupied ho...
SYS-CON Events announced today that Cloud Raxak has been named “Media & Session Sponsor” of SYS-CON's 17th Cloud Expo, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. Raxak Protect automates security compliance across private and public clouds. Using the SaaS tool or managed service, developers can deploy cloud apps quickly, cost-effectively, and without error.
Scott Guthrie's keynote presentation "Journey to the intelligent cloud" is a must view video. This is from AzureCon 2015, September 29, 2015 I have reproduced some screen shots in case you are unable to view this long video for one reason or another. One of the highlights is 3 datacenters coming on line in India.
“The Internet of Things transforms the way organizations leverage machine data and gain insights from it,” noted Splunk’s CTO Snehal Antani, as Splunk announced accelerated momentum in Industrial Data and the IoT. The trend is driven by Splunk’s continued investment in its products and partner ecosystem as well as the creativity of customers and the flexibility to deploy Splunk IoT solutions as software, cloud services or in a hybrid environment. Customers are using Splunk® solutions to collect and correlate data from control systems, sensors, mobile devices and IT systems for a variety of Ind...
SYS-CON Events announced today that ProfitBricks, the provider of painless cloud infrastructure, will exhibit at SYS-CON's 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. ProfitBricks is the IaaS provider that offers a painless cloud experience for all IT users, with no learning curve. ProfitBricks boasts flexible cloud servers and networking, an integrated Data Center Designer tool for visual control over the cloud and the best price/performance value available. ProfitBricks was named one of the coolest Clo...
You have your devices and your data, but what about the rest of your Internet of Things story? Two popular classes of technologies that nicely handle the Big Data analytics for Internet of Things are Apache Hadoop and NoSQL. Hadoop is designed for parallelizing analytical work across many servers and is ideal for the massive data volumes you create with IoT devices. NoSQL databases such as Apache HBase are ideal for storing and retrieving IoT data as “time series data.”
Clearly the way forward is to move to cloud be it bare metal, VMs or containers. One aspect of the current public clouds that is slowing this cloud migration is cloud lock-in. Every cloud vendor is trying to make it very difficult to move out once a customer has chosen their cloud. In his session at 17th Cloud Expo, Naveen Nimmu, CEO of Clouber, Inc., will advocate that making the inter-cloud migration as simple as changing airlines would help the entire industry to quickly adopt the cloud without worrying about any lock-in fears. In fact by having standard APIs for IaaS would help PaaS expl...
Organizations already struggle with the simple collection of data resulting from the proliferation of IoT, lacking the right infrastructure to manage it. They can't only rely on the cloud to collect and utilize this data because many applications still require dedicated infrastructure for security, redundancy, performance, etc. In his session at 17th Cloud Expo, Emil Sayegh, CEO of Codero Hosting, will discuss how in order to resolve the inherent issues, companies need to combine dedicated and cloud solutions through hybrid hosting – a sustainable solution for the data required to manage I...
Apps and devices shouldn't stop working when there's limited or no network connectivity. Learn how to bring data stored in a cloud database to the edge of the network (and back again) whenever an Internet connection is available. In his session at 17th Cloud Expo, Bradley Holt, Developer Advocate at IBM Cloud Data Services, will demonstrate techniques for replicating cloud databases with devices in order to build offline-first mobile or Internet of Things (IoT) apps that can provide a better, faster user experience, both offline and online. The focus of this talk will be on IBM Cloudant, Apa...
Mobile messaging has been a popular communication channel for more than 20 years. Finnish engineer Matti Makkonen invented the idea for SMS (Short Message Service) in 1984, making his vision a reality on December 3, 1992 by sending the first message ("Happy Christmas") from a PC to a cell phone. Since then, the technology has evolved immensely, from both a technology standpoint, and in our everyday uses for it. Originally used for person-to-person (P2P) communication, i.e., Sally sends a text message to Betty – mobile messaging now offers tremendous value to businesses for customer and empl...
As more and more data is generated from a variety of connected devices, the need to get insights from this data and predict future behavior and trends is increasingly essential for businesses. Real-time stream processing is needed in a variety of different industries such as Manufacturing, Oil and Gas, Automobile, Finance, Online Retail, Smart Grids, and Healthcare. Azure Stream Analytics is a fully managed distributed stream computation service that provides low latency, scalable processing of streaming data in the cloud with an enterprise grade SLA. It features built-in integration with Azur...
SYS-CON Events announced today that HPM Networks will exhibit at the 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. For 20 years, HPM Networks has been integrating technology solutions that solve complex business challenges. HPM Networks has designed solutions for both SMB and enterprise customers throughout the San Francisco Bay Area.
The enterprise is being consumerized, and the consumer is being enterprised. Moore's Law does not matter anymore, the future belongs to business virtualization powered by invisible service architecture, powered by hyperscale and hyperconvergence, and facilitated by vertical streaming and horizontal scaling and consolidation. Both buyers and sellers want instant results, and from paperwork to paperless to mindless is the ultimate goal for any seamless transaction. The sweetest sweet spot in innovation is automation. The most painful pain point for any business is the mismatch between supplies a...