Welcome!

Java IoT Authors: Liz McMillan, Elizabeth White, Yeshim Deniz, Zakia Bouachraoui, Pat Romanski

Related Topics: Java IoT, Microservices Expo, Linux Containers, Machine Learning , Agile Computing, @DXWorldExpo

Java IoT: Article

Application Performance Problems? When to Blame the Untrained End User

How to use a new generation of APM tools that provide both user and transactional insight

In my previous posts I wrote about how important it is to have end-to-end visibility into SAP in order to avoid serious problems in our delivery chain or to discover that application performance degradation was caused by malfunctioning hardware.

One of our New Zealand customers, Fonterra, who is the world's largest exporter of dairy products, uses SAP to support its delivery chain of dairy products made from 22 billion liters of milk collected each year.

In this article we show how Fonterra uses a new generation of APM tools that provide both user and transactional insight, as well as complete end-to-end coverage to monitor its SAP infrastructure. Monitoring SAP infrastructure led Fonterra to quite surprising discoveries that some performance problems could be caused by insufficient SAP training or that milk churns block Wi-Fi signal in Fonterra warehouses; we will discuss the latter story in my upcoming blog post.

Tracking Milk from Cow to Cheese
Fonterra uses SAP to manage its operations, enterprise resources and controlling. Fonterra sites span across the whole world: including New Zealand, Australia, China, the Middle East, the US, Mexico, and Brazil (see Fig. 1).

Although dairy production is typically local to the markets, the management of such a large enterprise requires centralized resource planning and financial controlling, using company-wide best practices that enable the company to deliver high levels of productivity while staying ahead of the competition. This is where SAP ERP plays a pivotal role and where global access to the central SAP systems is critical to the whole company operations.

Figure 1: Two major interactions with SAP system: scanning milk cans and reporting; both distributed across the world

With such a critical, diverse and global SAP implementation, Fonterra decided to use an APM solution to ensure uninterrupted access and a high quality end-user experience with the SAP ERP worldwide. Fonterra extended the out-of-box reporting with a number of custom-built reports that enabled focused views into specific SAP performance use cases relevant to Fonterra.

How Is Mexico Different from São Paulo?
One of the first problems discovered by the operations team was that certain SAP transactions at the subsidiary in Mexico were much slower than other offices. Both offices in Latin America, i.e., in Mexico and São Paulo, unlike the subsidiaries in Tokyo or Dubai, are not connected directly to the SAP servers in New Zealand. Instead the traffic is routed through the office in the USA. However, only the office in Mexico was experiencing performance problems.

The operations team from Fonterra compared application and network performance between subsidiaries (see Figure 2). As expected, network time, network performance and client RTT metrics show that the quality of the network in LATAM sites is worse compared to other offices, especially the main office (Fonterra Centre). Still, the overall application performance (reported by operation time and server time metrics) does not seem to be affected by the geographical location of the branch office.

Figure 2: LATAM sites, connecting to SAP server in New Zealand through Chicago, are affected by network latency

To read more, and learn additional insights, click here for the full article.

More Stories By Sebastian Kruk

Sebastian Kruk is a Technical Product Strategist, Center of Excellence, at Compuware APM Business Unit.

Comments (0)

Share your thoughts on this story.

Add your comment
You must be signed in to add a comment. Sign-in | Register

In accordance with our Comment Policy, we encourage comments that are on topic, relevant and to-the-point. We will remove comments that include profanity, personal attacks, racial slurs, threats of violence, or other inappropriate material that violates our Terms and Conditions, and will block users who make repeated violations. We ask all readers to expect diversity of opinion and to treat one another with dignity and respect.


IoT & Smart Cities Stories
Cloud-enabled transformation has evolved from cost saving measure to business innovation strategy -- one that combines the cloud with cognitive capabilities to drive market disruption. Learn how you can achieve the insight and agility you need to gain a competitive advantage. Industry-acclaimed CTO and cloud expert, Shankar Kalyana presents. Only the most exceptional IBMers are appointed with the rare distinction of IBM Fellow, the highest technical honor in the company. Shankar has also receive...
Headquartered in Plainsboro, NJ, Synametrics Technologies has provided IT professionals and computer systems developers since 1997. Based on the success of their initial product offerings (WinSQL and DeltaCopy), the company continues to create and hone innovative products that help its customers get more from their computer applications, databases and infrastructure. To date, over one million users around the world have chosen Synametrics solutions to help power their accelerated business or per...
DXWorldEXPO LLC announced today that ICOHOLDER named "Media Sponsor" of Miami Blockchain Event by FinTechEXPO. ICOHOLDER gives detailed information and help the community to invest in the trusty projects. Miami Blockchain Event by FinTechEXPO has opened its Call for Papers. The two-day event will present 20 top Blockchain experts. All speaking inquiries which covers the following information can be submitted by email to [email protected] Miami Blockchain Event by FinTechEXPOalso offers sp...
@DevOpsSummit at Cloud Expo, taking place November 12-13 in New York City, NY, is co-located with 22nd international CloudEXPO | first international DXWorldEXPO and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time t...
Digital Transformation is much more than a buzzword. The radical shift to digital mechanisms for almost every process is evident across all industries and verticals. This is often especially true in financial services, where the legacy environment is many times unable to keep up with the rapidly shifting demands of the consumer. The constant pressure to provide complete, omnichannel delivery of customer-facing solutions to meet both regulatory and customer demands is putting enormous pressure on...
When talking IoT we often focus on the devices, the sensors, the hardware itself. The new smart appliances, the new smart or self-driving cars (which are amalgamations of many ‘things'). When we are looking at the world of IoT, we should take a step back, look at the big picture. What value are these devices providing. IoT is not about the devices, its about the data consumed and generated. The devices are tools, mechanisms, conduits. This paper discusses the considerations when dealing with the...
SYS-CON Events announced today that IoT Global Network has been named “Media Sponsor” of SYS-CON's @ThingsExpo, which will take place on June 6–8, 2017, at the Javits Center in New York City, NY. The IoT Global Network is a platform where you can connect with industry experts and network across the IoT community to build the successful IoT business of the future.
Poor data quality and analytics drive down business value. In fact, Gartner estimated that the average financial impact of poor data quality on organizations is $9.7 million per year. But bad data is much more than a cost center. By eroding trust in information, analytics and the business decisions based on these, it is a serious impediment to digital transformation.
To Really Work for Enterprises, MultiCloud Adoption Requires Far Better and Inclusive Cloud Monitoring and Cost Management … But How? Overwhelmingly, even as enterprises have adopted cloud computing and are expanding to multi-cloud computing, IT leaders remain concerned about how to monitor, manage and control costs across hybrid and multi-cloud deployments. It’s clear that traditional IT monitoring and management approaches, designed after all for on-premises data centers, are falling short in ...
Machine learning has taken residence at our cities' cores and now we can finally have "smart cities." Cities are a collection of buildings made to provide the structure and safety necessary for people to function, create and survive. Buildings are a pool of ever-changing performance data from large automated systems such as heating and cooling to the people that live and work within them. Through machine learning, buildings can optimize performance, reduce costs, and improve occupant comfort by ...