Welcome!

Java IoT Authors: Liz McMillan, Elizabeth White, Pat Romanski, Yeshim Deniz, Carmen Gonzalez

News Feed Item

Gainsight Launches Spring Release of Platform, Optimizes Customer Success for Large Enterprises

Hires Chief Data Scientist to Drive Innovation for Predicting Customer Churn and Up-Sell

MOUNTAIN VIEW, CA -- (Marketwired) -- 03/18/14 -- Gainsight, the leading Customer Success solution, today unveiled the Spring Release of its platform, with new capabilities that enable the largest enterprises such as Adobe Echosign, Angie's List and BMC Software to increase retention revenue by better serving their most largest customers. Customer Success originated at SMBs who sought solutions to streamline the time needed to maintain customer relationships. Today, large enterprises have also recognized the importance of deploying their own Customer Success solution to efficiently retain and increase the lifetime value of their most strategic relationships. With Customer Success reaching new heights as a critical enterprise function, attendance for Gainsight's flagship event for the industry, Pulse 2014, is expected to double from 300 to over 600 attendees this year.

Gainsight concurrently announced the addition of key technical hires, Chief Data Scientist Sherif Botros and Director of Product Management & Analytics Puja Ramani. Botros joins from SAP Labs and Ramani from Facebook to build on Gainsight's achievements in advanced data analytics and commitment to unlocking the power of customer intelligence through data science.

The Spring release of the Gainsight platform includes: specialized Sponsor Tracking to monitor executive and advocate relationships via LinkedIn and InsideView; a Salesforce1 mobile app that puts the power of Gainsight in executives', sales', and customer success managers' pockets as they prepare for client meetings; Gainsight Success Snapshots to automate presentation materials with customer-relevant data and metrics; Gainsight Home, personalized data and workflow views for each department with a stake in Customer Success; and Enterprise Permissions to provide additional granularity for collaboration. These innovations empower enterprise Customer Success stakeholders to deliver value in every interaction, to clients large or small.

"The 360 degree view of customers has been talked about for years, but is usually little more than a transactional view of the customer. Gainsight provides a predictive platform to enrich any enterprise B2B relationship by aggregating information from multiple sources together, analyzing the health of the relationship, presenting data in a role-relevant and intuitive manner and driving actions through predictive playbooks," said Jeremy Cox, Principal Analyst, Customer Engagement & CRM, Ovum. "Gainsight, which is already natively integrated with Salesforce.com, provides a valuable augmentation to any CRM system -- first to pre-empt customer defections and secondly to increase the lifetime value of strategic customers -- which is the fundamental goal of any enterprise CRM strategy."

New Gainsight Platform Release Operationalizes Enterprise Customer Success
Until now, Customer Success stakeholders lacked a holistic view of the customer lifecycle, resulting in departmental silos, duplicative communications and perfunctory interactions. Gainsight's new enterprise capabilities help companies deliver value to their largest, most strategic customers. Enterprises drive additional retention and growth revenue with the most current data about their customers at their fingertips and by staying ahead of sponsor departures.

"From our account managers to marketing directors to executives, our team looks to Gainsight for complete visibility into our customer base," said Amanda Schmidt, Vice President Client Success, Adobe Echosign. "Gainsight drives enterprise collaboration for the purpose of not just keeping, but delighting customers."

Gainsight's Spring release includes:

  • Gainsight Sponsor Tracking: Gainsight's Sponsor Tracking provides precaution against the number one cause of churn -- an executive sponsor's departure. Gainsight automatically detects contacts listed in the client's CRM system and monitors for roles changes in LinkedIn or InsideView. Customer360 views are further augmented with external news, events and CRM intelligence from InsideView.

  • Gainsight Salesforce1 Mobile App: Gainsight's mobile application empowers Customer Success stakeholders to deliver value to their customers while on the go. Natively integrated with Salesforce, Gainsight blends customer health data, alerts, tasks and survey feedback with the Salesforce1 Platform's sales, service and marketing capabilities on for real-time, secure, complete access on iOS and Android phones and tablets.

  • Gainsight Success Snapshots: To drive renewals, retention and up-sell opportunities of large customers, many companies spend hours preparing for client meetings and only produce high-level, descriptive data. With just a few clicks, Gainsight's Success Snapshots, powered by Gainsight's Matrix Architecture, generate configurable assets that blend customer data from multiple sources into customer-friendly formats -- data-filled presentations, QBR reports, or executive updates -- that make each interaction deliver more value.

  • Gainsight Home: Gainsight Home provides a personalized and actionable window for each role across the enterprise that touches Customer Success, enabling effective collaboration. Every Customer Success stakeholder, including executives, sales, marketing and support, gets relevant data and workflow views that they can configure at any time.

  • Enterprise Permissions: Gainsight Enterprise Permissions add another layer of control on top of existing CRM permissions that Gainsight preserves. Administrators can define additional granular privileges for Customer Success stakeholders to view customer and company data, modify blended data reports, or use certain functionalities (such as surveys) within the Gainsight solution.

Data Science Drives Customer Success Product Development at Gainsight
Delivering on its mission to incorporate superior data science and analytics capabilities into its products, Gainsight has expanded its leadership and technical team with Sherif Botros as Chief Data Scientist and Puja Ramani as Director of Product Management and Analytics.

Sherif will lead the company's data science practice to help clients rigorously predict the factors of growth and churn based on historical data and prescribe the most effective actions to capitalize on each case. Most recently, Sherif served as the Director of Analytics at SAP Labs, where he led the Data Science practice. He also held leadership positions at Sun Microsystems, Loglogic and Mimosa Systems, and was on the original fraud detection team at Visa. Sherif holds a Ph.D from MIT and MBA from Berkeley.

Puja will focus on enhancing Gainsight's analytics and data discovery capabilities so enterprises can explore their data troves to gets answers to questions they didn't know they had. Puja joins from Facebook where she worked on data-driven small business retention. Prior to Facebook, Puja held product management and engineering roles at Intuit. She holds an MBA from Harvard Business School.

"2014 will be the year that Customer Success tips. Enterprise businesses with recurring revenue models -- not just SaaS startups -- are realizing that it takes much more than monitoring product usage to drive the lifetime value of their customer base. Analyzing all data sources is the key," said Nick Mehta, Chief Executive Officer, Gainsight. "The Spring release of our CSM platform is built specifically with the enterprise in mind to facilitate cross-departmental collaboration and enable larger groups of stakeholders to play a role in driving customer success."

For more information:

About Gainsight
Gainsight, the first and only complete Customer Success Management solution, helps businesses reduce churn, increase up-sell and drive Customer Success. The company's SaaS suite integrates with Salesforce and uses Big Data analytics to evaluate sales data, usage logs, support tickets, surveys and other sources of customer intelligence. In this way, Gainsight provides a 360 degrees view of customers and drives retention across Customer Success, sales, marketing, executive and product management. Learn how leading companies like Angie's List, Castlight Health, Marketo and Informatica are using Gainsight to help their customers succeed at www.gainsight.com.

Connect with Gainsight:
Blog: www.gainsight.com/blog
Twitter: www.twitter.com/GainsightHQ
Facebook: www.facebook.com/Gainsight

More Stories By Marketwired .

Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

@ThingsExpo Stories
WebRTC is bringing significant change to the communications landscape that will bridge the worlds of web and telephony, making the Internet the new standard for communications. Cloud9 took the road less traveled and used WebRTC to create a downloadable enterprise-grade communications platform that is changing the communication dynamic in the financial sector. In his session at @ThingsExpo, Leo Papadopoulos, CTO of Cloud9, will discuss the importance of WebRTC and how it enables companies to fo...
The IoT is changing the way enterprises conduct business. In his session at @ThingsExpo, Eric Hoffman, Vice President at EastBanc Technologies, discuss how businesses can gain an edge over competitors by empowering consumers to take control through IoT. We'll cite examples such as a Washington, D.C.-based sports club that leveraged IoT and the cloud to develop a comprehensive booking system. He'll also highlight how IoT can revitalize and restore outdated business models, making them profitable...
In his session at 18th Cloud Expo, Bruce Swann, Senior Product Marketing Manager at Adobe, will discuss how the Adobe Marketing Cloud can help marketers embrace opportunities for personalized, relevant and real-time customer engagement across offline (direct mail, point of sale, call center) and digital (email, website, SMS, mobile apps, social networks, connected objects). Bruce Swann has more than 15 years of experience working with digital marketing disciplines like web analytics, social med...
IoT generates lots of temporal data. But how do you unlock its value? How do you coordinate the diverse moving parts that must come together when developing your IoT product? What are the key challenges addressed by Data as a Service? How does cloud computing underlie and connect the notions of Digital and DevOps What is the impact of the API economy? What is the business imperative for Cognitive Computing? Get all these questions and hundreds more like them answered at the 18th Cloud Expo...
SYS-CON Events announced today that ContentMX, the marketing technology and services company with a singular mission to increase engagement and drive more conversations for enterprise, channel and SMB technology marketers, has been named “Sponsor & Exhibitor Lounge Sponsor” of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2016, at the Javits Center in New York City, New York. “CloudExpo is a great opportunity to start a conversation with new prospects, but what happens after the...
SYS-CON Events announced today the How to Create Angular 2 Clients for the Cloud Workshop, being held June 7, 2016, in conjunction with 18th Cloud Expo | @ThingsExpo, at the Javits Center in New York, NY. Angular 2 is a complete re-write of the popular framework AngularJS. Programming in Angular 2 is greatly simplified. Now it’s a component-based well-performing framework. The immersive one-day workshop led by Yakov Fain, a Java Champion and a co-founder of the IT consultancy Farata Systems and...
Customer experience has become a competitive differentiator for companies, and it’s imperative that brands seamlessly connect the customer journey across all platforms. With the continued explosion of IoT, join us for a look at how to build a winning digital foundation in the connected era – today and in the future. In his session at @ThingsExpo, Chris Nguyen, Group Product Marketing Manager at Adobe, will discuss how to successfully leverage mobile, rapidly deploy content, capture real-time d...
SYS-CON Events announced today that BMC Software has been named "Siver Sponsor" of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2015 at the Javits Center in New York, New York. BMC is a global leader in innovative software solutions that help businesses transform into digital enterprises for the ultimate competitive advantage. BMC Digital Enterprise Management is a set of innovative IT solutions designed to make digital business fast, seamless, and optimized from mainframe to mo...
What a difference a year makes. Organizations aren’t just talking about IoT possibilities, it is now baked into their core business strategy. With IoT, billions of devices generating data from different companies on different networks around the globe need to interact. From efficiency to better customer insights to completely new business models, IoT will turn traditional business models upside down. In the new customer-centric age, the key to success is delivering critical services and apps wit...
Join us at Cloud Expo | @ThingsExpo 2016 – June 7-9 at the Javits Center in New York City and November 1-3 at the Santa Clara Convention Center in Santa Clara, CA – and deliver your unique message in a way that is striking and unforgettable by taking advantage of SYS-CON's unmatched high-impact, result-driven event / media packages.
In his keynote at 18th Cloud Expo, Andrew Keys, Co-Founder of ConsenSys Enterprise, will provide an overview of the evolution of the Internet and the Database and the future of their combination – the Blockchain. Andrew Keys is Co-Founder of ConsenSys Enterprise. He comes to ConsenSys Enterprise with capital markets, technology and entrepreneurial experience. Previously, he worked for UBS investment bank in equities analysis. Later, he was responsible for the creation and distribution of life ...
SYS-CON Events announced today that MobiDev will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. MobiDev is a software company that develops and delivers turn-key mobile apps, websites, web services, and complex software systems for startups and enterprises. Since 2009 it has grown from a small group of passionate engineers and business managers to a full-scale mobile software company with over 200 develope...
SoftLayer operates a global cloud infrastructure platform built for Internet scale. With a global footprint of data centers and network points of presence, SoftLayer provides infrastructure as a service to leading-edge customers ranging from Web startups to global enterprises. SoftLayer's modular architecture, full-featured API, and sophisticated automation provide unparalleled performance and control. Its flexible unified platform seamlessly spans physical and virtual devices linked via a world...
Companies can harness IoT and predictive analytics to sustain business continuity; predict and manage site performance during emergencies; minimize expensive reactive maintenance; and forecast equipment and maintenance budgets and expenditures. Providing cost-effective, uninterrupted service is challenging, particularly for organizations with geographically dispersed operations.
SYS-CON Events announced today TechTarget has been named “Media Sponsor” of SYS-CON's 18th International Cloud Expo, which will take place on June 7–9, 2016, at the Javits Center in New York City, NY, and the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. TechTarget is the Web’s leading destination for serious technology buyers researching and making enterprise technology decisions. Its extensive global networ...
SYS-CON Events announced today that Commvault, a global leader in enterprise data protection and information management, has been named “Bronze Sponsor” of SYS-CON's 18th International Cloud Expo, which will take place on June 7–9, 2016, at the Javits Center in New York City, NY, and the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Commvault is a leading provider of data protection and information management...
SYS-CON Events announced today Object Management Group® has been named “Media Sponsor” of SYS-CON's 18th International Cloud Expo, which will take place on June 7–9, 2016, at the Javits Center in New York City, NY, and the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
As cloud and storage projections continue to rise, the number of organizations moving to the cloud is escalating and it is clear cloud storage is here to stay. However, is it secure? Data is the lifeblood for government entities, countries, cloud service providers and enterprises alike and losing or exposing that data can have disastrous results. There are new concepts for data storage on the horizon that will deliver secure solutions for storing and moving sensitive data around the world. ...
SYS-CON Events announced today that MangoApps will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. MangoApps provides modern company intranets and team collaboration software, allowing workers to stay connected and productive from anywhere in the world and from any device. For more information, please visit https://www.mangoapps.com/.
The essence of data analysis involves setting up data pipelines that consist of several operations that are chained together – starting from data collection, data quality checks, data integration, data analysis and data visualization (including the setting up of interaction paths in that visualization). In our opinion, the challenges stem from the technology diversity at each stage of the data pipeline as well as the lack of process around the analysis.