|By AppDynamics Blog||
|March 20, 2014 09:00 AM EDT||
A survey from the Vanson Bourne market research agency (with CA) late in 2013 indicated that 39% of those surveyed had adopted some form of DevOps and 27% were planning to do so in the near future. Despite this being such a hot topic in the IT sector, and with a high level of take-up, the question we are still most commonly asked is: “Where do we start?”
Our answer is always that an organization’s current position must be baselined first. Having a baseline means you can build a business case, apply targets and goals to your projects and measure your success as you progress through your project with the ultimate goal being to report back to the board on how you used the money to save or make more money – and improved your teams’ satisfaction.
DevOps Metrics for Baselining and Measuring Success
There are hard, quantifiable technical and financial metrics we can track, such as:
- Number and frequency of software releases
- Volume of defects
- Time/cost per release
- Number and frequency of outages / performance issues
- Revenue/profit impact of outages / performance issues
- Number and cost of resources
It’s worth noting that one of the biggest inhibitors to success of DevOps and related tooling projects is people’s perceptions that they are at risk of losing their jobs as their work becomes automated. Often, particularly in areas like release and deployment management, we find that there are specific individuals who hold all the knowledge around a current process (they wrote all the scripts for example) and who are viewed as heroes when they are the only person who can fix an issue and often do it out of office hours and at short notice – but are, in fact, bottlenecks. These individuals are often highly talented, but feel secure in the indispensable role they have created for themselves. Though they will often be happier when freed up to do more creative and rewarding work, they are often fearful and this needs to be addressed.
Although cultural metrics are difficult to apply hard dollar value to, DevOps is about resolving conflict in the workplace, eliminating stress and avoiding burnout – and they are measurable. Happy people are more productive – their health is better, they have more ideas, work more effectively and will put in the extra mile. You can measure across a number of key cultural indicators around feelings about change, failure, going to work, what a typical day’s work entails, in addition to a number of cultural attributes such as:
- Cross-skilling, knowledge sharing and pairing between teams
- Working in a fluid but focussed manner
- Working in multidisciplinary teams
- Organizing teams around projects rather than skill-sets
- Constantly dancing on the edge of failure (in a good way)
- Position around business demand
- Extraneous lines of code
- Attitude to continuous improvement
- Obsession with metrics
- Technological experimentation
- Team autonomy
You can also look at a number of team features such as:
- Rewards and feelings of success
- Hierarchical and political obstacles and annoyances
- Inspiring and fostering creativity
DevOps is not a process or a tool – but there are a number of processes in the software development lifecycle (SDLC) that affect both traditional development and operations staff to greater or lesser degrees that need to be taken into consideration. All of these process components can be optimized, and all of them can then be improved upon further using appropriate software tooling. An ultimate goal of a typical DevOps project is often to attain true continuous delivery (CD) by linking these processes and tools together to allow fully tested, production-ready, committed code to proceed to live without impediment – we often refer to the software infrastructure piece of this as the DevOps toolchain. When baselining current state, it’s useful to measure these component processes and their relative maturity (taking into account use of existing tools and success of implementation). Typically, we look at:
- Requirements elicitation and management
- Agile development
- Release and deployment
- Unit testing
- User Acceptance Testing
- Quality Assurance
- Application Performance Monitoring
How to Influence Metrics
Once you’ve baselined your current position, it’s time to think about your desired future state. Your baselining exercise will probably have highlighted where the key bottlenecks are and areas on which to concentrate. Although we preach, “People, then Process, then Tools”, there are tools, in particular Application Performance Management that can help discover bottlenecks and issues upfront – although it’s imperative you have the right people then using and acting on this data and put the right processes in behind in terms of defect tracking, corrective development, versioning build and deployment.
While you might be stumped on ideas for influencing cultural, especially in well-established enterprises, it is by no means impossible. The key is understanding the current culture. For instance, does a culture of “blame” exist? What happens when there is a production outage? How motivated and rewarded do staff feel? Once you’ve identified the prevailing culture you can establish a program of cultural initiatives to move the culture to one that is more productive and collaborative.
DevOps Tools for Change
There are a number of tools that can influence the harder and software metrics – for example:
Application Performance Monitoring (APM)
- Reduces MTTR
- Makes it easier to create a collaborative approach in teams dealing with issues
- Identifies root cause fast; eliminating blame games
Application Release Automation (ARA)
- Enables development to seamlessly transition code to operations who can quickly and consistently deploy into production
- Enables instant rollback or redeploy when an error is identified in production
- Reduces fear of failure as rollback/redeploy is so easy
Integration Testing & Virtualization
- Mimics the production environment so successful test are guaranteed to run
- Allows testers to ‘shift left’ in test process and collaborate with developers early
- Fast testing enables fast, confident throughput of change
When to Measure, How to Tweak
When you start delivering your DevOps initiatives, the measurement starts immediately and is constant. You will be looking for upward trends, as well as downward trends. Make sure you share reports regularly with the team – try weekly with the core team and monthly with the extended team. Highlight success and elicit ideas for improvement where areas have proved more challenging. Try things – tweak, monitor, tweak again. But remember: “Any improvement not made at the constraint is an illusion.”
What to Do with Success
Celebrate success! Create rewards and incentive programmes for teams when metrics targets are achieved. Part of the DevOp’s agenda is about improving working conditions – depressurising and destressing environments and having everyone working together in harmony and eliminating disasters, catastrophes, blame and brinkmanship.
Why ask for an external DevOps Maturity Assessment
While no one’s going to understand your business as well as yourselves, we often meet organizations who are struggling to find the time – they know there are improvements to be made but they are so busy with firefighting they can’t conceive of stopping and taking stock of their current position. Also, as human beings are emotional creatures — it’s natural for all working environments to have some level of politics or hierarchies going on — it’s often helpful to have an outsider take a pragmatic, neutral view of a situation. So if you are ready to baseline your current DevOps state and identify the DevOps initiatives that will have real, positive impact on your business, but feel you do not have the time to figure it all out yourselves – please do get in touch with us @ranger4ltd.
* The MTTR is the Mean Time to Repair, Resolve or Resolution – each of the definitions mean the same thing and can be used interchangeably. This term is more commonly used when talking about Application Performance Management and the speed at which an outage or performance issue can be fixed, but equally can be used when talking about testing and eliminating defects
Take five minutes to get complete visibility into the performance of your production applications with AppDynamics today.
The post Measuring Your DevOps Success written by Helen Beal appeared first on Application Performance Monitoring Blog from AppDynamics.
GENBAND has announced that SageNet is leveraging the Nuvia platform to deliver Unified Communications as a Service (UCaaS) to its large base of retail and enterprise customers. Nuvia’s cloud-based solution provides SageNet’s customers with a full suite of business communications and collaboration tools. Two large national SageNet retail customers have recently signed up to deploy the Nuvia platform and the company will continue to sell the service to new and existing customers. Nuvia’s capabilities include HD voice, video, multimedia messaging, mobility, conferencing, Web collaboration, deskt...
Mar. 28, 2015 01:00 AM EDT Reads: 1,384
The Open Compute Project is a collective effort by Facebook and a number of players in the datacenter industry to bring lessons learned from the social media giant's giant IT deployment to the rest of the world. Datacenters account for 3% of global electricity consumption – about the same as all of Switzerland or the Czech Republic -- according to people I met at the recent Open Compute Summit in San Jose. With increasing mobility at the edge of the cloud and vast new dataflows being predicted with the growth of the Internet of Things (and The Coming Age of Many Zettabytes) in the near...
Mar. 28, 2015 01:00 AM EDT Reads: 1,775
The list of ‘new paradigm’ technologies that now surrounds us appears to be at an all time high. From cloud computing and Big Data analytics to Bring Your Own Device (BYOD) and the Internet of Things (IoT), today we have to deal with what the industry likes to call ‘paradigm shifts’ at every level of IT. This is disruption; of course, we understand that – change is almost always disruptive.
Mar. 27, 2015 08:15 PM EDT Reads: 999
SYS-CON Events announced today that Cisco, the worldwide leader in IT that transforms how people connect, communicate and collaborate, has been named “Gold Sponsor” of SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. Cisco makes amazing things happen by connecting the unconnected. Cisco has shaped the future of the Internet by becoming the worldwide leader in transforming how people connect, communicate and collaborate. Cisco and our partners are building the platform for the Internet of Everything by connecting the...
Mar. 27, 2015 07:00 PM EDT Reads: 5,113
SYS-CON Media announced today that @WebRTCSummit Blog, the largest WebRTC resource in the world, has been launched. @WebRTCSummit Blog offers top articles, news stories, and blog posts from the world's well-known experts and guarantees better exposure for its authors than any other publication. @WebRTCSummit Blog can be bookmarked ▸ Here @WebRTCSummit conference site can be bookmarked ▸ Here
Mar. 27, 2015 06:00 PM EDT Reads: 1,667
Temasys has announced senior management additions to its team. Joining are David Holloway as Vice President of Commercial and Nadine Yap as Vice President of Product. Over the past 12 months Temasys has doubled in size as it adds new customers and expands the development of its Skylink platform. Skylink leads the charge to move WebRTC, traditionally seen as a desktop, browser based technology, to become a ubiquitous web communications technology on web and mobile, as well as Internet of Things compatible devices.
Mar. 27, 2015 06:00 PM EDT Reads: 1,708
SYS-CON Events announced today that robomq.io will exhibit at SYS-CON's @ThingsExpo, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. robomq.io is an interoperable and composable platform that connects any device to any application. It helps systems integrators and the solution providers build new and innovative products and service for industries requiring monitoring or intelligence from devices and sensors.
Mar. 27, 2015 06:00 PM EDT Reads: 1,339
Docker is an excellent platform for organizations interested in running microservices. It offers portability and consistency between development and production environments, quick provisioning times, and a simple way to isolate services. In his session at DevOps Summit at 16th Cloud Expo, Shannon Williams, co-founder of Rancher Labs, will walk through these and other benefits of using Docker to run microservices, and provide an overview of RancherOS, a minimalist distribution of Linux designed expressly to run Docker. He will also discuss Rancher, an orchestration and service discovery platf...
Mar. 27, 2015 04:15 PM EDT Reads: 2,354
Sonus Networks introduced the Sonus WebRTC Services Solution, a virtualized Web Real-Time Communications (WebRTC) offer, purpose-built for the Cloud. The WebRTC Services Solution provides signaling from WebRTC-to-WebRTC applications and interworking from WebRTC-to-Session Initiation Protocol (SIP), delivering advanced real-time communications capabilities on mobile applications and on websites, which are accessible via a browser.
Mar. 27, 2015 04:00 PM EDT Reads: 1,673
SYS-CON Events announced today that Aria Systems, the leading innovator in recurring revenue, has been named “Bronze Sponsor” of SYS-CON's @ThingsExpo, which will take place on June 9–11, 2015, at the Javits Center in New York, NY. Proven by the world’s most demanding enterprises, including AAA NCNU, Constant Contact, Falck, Hootsuite, Pitney Bowes, Telekom Denmark, and VMware, Aria helps enterprises grow their recurring revenue businesses. With Aria’s end-to-end active monetization platform, global brands can get to market faster with a wider variety of products and services, while maximizin...
Mar. 27, 2015 04:00 PM EDT Reads: 1,514
SYS-CON Events announced today that Vitria Technology, Inc. will exhibit at SYS-CON’s @ThingsExpo, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. Vitria will showcase the company’s new IoT Analytics Platform through live demonstrations at booth #330. Vitria’s IoT Analytics Platform, fully integrated and powered by an operational intelligence engine, enables customers to rapidly build and operationalize advanced analytics to deliver timely business outcomes for use cases across the industrial, enterprise, and consumer segments.
Mar. 27, 2015 03:30 PM EDT Reads: 2,113
SYS-CON Events announced today that Akana, formerly SOA Software, has been named “Bronze Sponsor” of SYS-CON's 16th International Cloud Expo® New York, which will take place June 9-11, 2015, at the Javits Center in New York City, NY. Akana’s comprehensive suite of API Management, API Security, Integrated SOA Governance, and Cloud Integration solutions helps businesses accelerate digital transformation by securely extending their reach across multiple channels – mobile, cloud and Internet of Things. Akana enables enterprises to share data as APIs, connect and integrate applications, drive part...
Mar. 27, 2015 03:15 PM EDT Reads: 1,380
After making a doctor’s appointment via your mobile device, you receive a calendar invite. The day of your appointment, you get a reminder with the doctor’s location and contact information. As you enter the doctor’s exam room, the medical team is equipped with the latest tablet containing your medical history – he or she makes real time updates to your medical file. At the end of your visit, you receive an electronic prescription to your preferred pharmacy and can schedule your next appointment.
Mar. 27, 2015 03:15 PM EDT Reads: 504
SYS-CON Events announced today that Solgenia will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY, and the 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. Solgenia is the global market leader in Cloud Collaboration and Cloud Infrastructure software solutions. Designed to “Bridge the Gap” between Personal and Professional Social, Mobile and Cloud user experiences, our solutions help large and medium-sized organizations dr...
Mar. 27, 2015 03:00 PM EDT Reads: 2,676
SYS-CON Events announced today that Liaison Technologies, a leading provider of data management and integration cloud services and solutions, has been named "Silver Sponsor" of SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York, NY. Liaison Technologies is a recognized market leader in providing cloud-enabled data integration and data management solutions to break down complex information barriers, enabling enterprises to make smarter decisions, faster.
Mar. 27, 2015 03:00 PM EDT Reads: 3,363
The WebRTC Summit 2014 New York, to be held June 9-11, 2015, at the Javits Center in New York, NY, announces that its Call for Papers is open. Topics include all aspects of improving IT delivery by eliminating waste through automated business models leveraging cloud technologies. WebRTC Summit is co-located with 16th International Cloud Expo, @ThingsExpo, Big Data Expo, and DevOps Summit.
Mar. 27, 2015 03:00 PM EDT Reads: 1,372
The 3rd International Internet of @ThingsExpo, co-located with the 16th International Cloud Expo - to be held June 9-11, 2015, at the Javits Center in New York City, NY - announces that its Call for Papers is open. The Internet of Things (IoT) is the biggest idea since the creation of the Worldwide Web more than 20 years ago.
Mar. 27, 2015 02:00 PM EDT Reads: 2,923
SYS-CON Events announced today that CommVault has been named “Bronze Sponsor” of SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY, and the 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. A singular vision – a belief in a better way to address current and future data management needs – guides CommVault in the development of Singular Information Management® solutions for high-performance data protection, universal availability and sim...
Mar. 27, 2015 02:00 PM EDT Reads: 1,510
Cloud is not a commodity. And no matter what you call it, computing doesn’t come out of the sky. It comes from physical hardware inside brick and mortar facilities connected by hundreds of miles of networking cable. And no two clouds are built the same way. SoftLayer gives you the highest performing cloud infrastructure available. One platform that takes data centers around the world that are full of the widest range of cloud computing options, and then integrates and automates everything. Join SoftLayer on June 9 at 16th Cloud Expo to learn about IBM Cloud's SoftLayer platform, explore se...
Mar. 27, 2015 02:00 PM EDT Reads: 1,533
SYS-CON Media announced today that 9 out of 10 " most read" DevOps articles are published by @DevOpsSummit Blog. Launched in October 2014, @DevOpsSummit Blog offers top articles, news stories, and blog posts from the world's well-known experts and guarantees better exposure for its authors than any other publication. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to wait for long development cycles that produce softw...
Mar. 27, 2015 01:00 PM EDT Reads: 2,380