Welcome!

Java IoT Authors: Elizabeth White, Yeshim Deniz, Pat Romanski, Liz McMillan, Frank Lupo

News Feed Item

Telefonica Digital, Telstra Corporation and Verizon Enterprise Solutions Recognized for Communications Industry Leadership and Innovation

Oracle Communications Announces Innovation Award Winners

REDWOOD SHORES, CA -- (Marketwired) -- 03/27/14 -- Oracle (NYSE: ORCL)

News Summary
Oracle Communications announced that Telefónica Digital, Telstra Corporation and Verizon Enterprise Solutions received Oracle Communications Innovation Awards today at the annual Oracle Communications Customer Advisory Board (CAB) meeting in Boston, MA.

News Facts

  • Oracle Communications presents Innovation Awards to organizations in the communications industry that use its products and solutions for projects that:
    • Result in measurable business process improvement
    • Introduce innovative products and services
    • Deliver an improved customer experience
    • Impact the bottom line

Telefónica Digital Details

  • Telefónica is one of the world's largest telecommunications companies with more than 320 million customers and operations across Europe and Latin America. With its best in class mobile, fixed and broadband networks, as well as an innovative digital solution portfolio, Telefónica is transforming itself into a "digital telco" that will be even better positioned to meet its customers' needs and capture new revenue growth.
  • Telefónica Digital required a reliable, flexible and secure technology platform on which to base its TU Go service, which enables customers to use devices, such as laptops and tablets, to make and receive phone calls and text messages with their mobile number. The company also needed to accelerate its time to market for this service.
  • Telefónica Digital implemented Oracle Communications Unified Session Manager, Oracle Communications Session Router, Oracle Communications Subscriber-Aware Load Balancer and Oracle Communications Session Border Controller to develop TU Go securely and quickly.
  • TU Go rings across all devices -- smartphone, tablet, or laptop -- where it is installed, each time a user receives a phone call. This new service is aiding customer retention for Telefónica, particularly among those who might consider switching to other providers due to better pricing or plans. Telefónica plans to extend the service into Latin America and other countries in the coming year.

Telstra Corporation Details

  • Telstra a leading Australian telecommunications and information services company. Telstra builds and operates information communications technology (ICT) and media services, competing in all telecommunications markets with 1,900 points of presence spanning 230 countries.
  • Telstra needed to upgrade its existing customer relationship management (CRM) system to enhance the way it helps drive customer satisfaction and advocacy, including providing the sales teams with timely access to information on their mobile devices to help progress deals and opportunities rapidly, even when away from the office. Telstra also sought to reduce the time sales representatives spent on administrative functions and enable a truly flexible way of working.
  • Telstra implemented Oracle's Siebel Customer Relationship Management, Siebel Mobile Sales, Oracle Database, Oracle User Productivity Kit and Oracle Business Intelligence solutions to expand CRM system capacity on both desktop and mobile interfaces to support today's connected world.
  • The new system enables Telstra's sales force to stay connected via tablets or other mobile devices and do their job on the go, maximizing time with customers, supporting strong customer relationship development and creating deep customer insight. Telstra has also significantly reduced the time needed to capture sales opportunities -- from 10-12 minutes down to approximately three minutes on a desktop, and 90 seconds on a mobile device. This has helped improve productivity an estimated 20-30 percent and reduce its carbon footprint.
  • Telstra's innovation was possible due to the level of teamwork and collaboration between Telstra and its partners Infosys and Oracle. Its CRM project has been also recognized by Oracle as the new global CRM best practice baseline.

Verizon Enterprise Solutions Details

  • Verizon Enterprise Solutions designs, builds and operates the advanced technology platforms and networks that enterprises and governments rely on to efficiently manage business operations and serve their customers.
  • The company has experienced exponential growth in its IP-based contact center services business and needed a more robust and scalable underlying system to support new business and accelerate new customer onboarding.
  • Verizon Enterprise Solutions leveraged Oracle Communications Converged Application Server to enable enterprise customers to create or move contact centers onto IP networks, while still servicing calls from any source -- including public switched telephone networks (PSTN), IP networks and wireless networks.
  • With Oracle Communications Converged Application Server, Verizon Enterprise Solutions has helped its customers improve network reliability and provide the flexibility to route traffic between IP and PSTN-based contact centers -- bridging old and new application technologies for a customer-paced evolution to IP. Further, the high availability, scalability and flexibility of the Oracle solution has increased sales, resolved customer pain points and doubled the capacity of the call processing platform, allowing Verizon Enterprise Solutions to continue its tradition of delivering innovation to organizations for creating better customer experiences.

Supporting Quotes

  • "This year's Innovation Award winners have demonstrated an incredible ability to improve business processes and drive growth while delivering an excellent customer experience through the adoption and integration of Oracle Communications solutions. We want to congratulate Telefónica Digital, Telstra and Verizon Enterprise Solutions on their outstanding achievements," said Bhaskar Gorti, senior vice president and general manager, Oracle Communications.

Supporting Resources

About Oracle Communications
Oracle Communications solutions span the communications industry landscape -- from cross-channel customer experience and business and operational support systems, to network service and session delivery and control solutions -- enabling service providers and enterprises to deliver and monetize innovative digital lifestyle services, build strong customer relationships, and streamline operations. For more information, visit http://www.oracle.com/communications.

About Oracle
Oracle engineers hardware and software to work together in the cloud and in your data center. For more information about Oracle (NYSE: ORCL), visit www.oracle.com.

About Oracle in Industries
Oracle industry solutions leverage the company's best-in-class portfolio of products to address complex business processes relevant to the communications industry, helping speed time to market, reduce costs, and gain a competitive edge.

Trademarks
Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Contact Info
Katie Barron
Oracle
+1.202.904.1138
Email Contact

Johanna King
O'Keeffe & Company
+1.703.883.9000 x140
Email Contact

More Stories By Marketwired .

Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

@ThingsExpo Stories
SYS-CON Events announced today that MIRAI Inc. will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. MIRAI Inc. are IT consultants from the public sector whose mission is to solve social issues by technology and innovation and to create a meaningful future for people.
Widespread fragmentation is stalling the growth of the IIoT and making it difficult for partners to work together. The number of software platforms, apps, hardware and connectivity standards is creating paralysis among businesses that are afraid of being locked into a solution. EdgeX Foundry is unifying the community around a common IoT edge framework and an ecosystem of interoperable components.
SYS-CON Events announced today that Dasher Technologies will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Dasher Technologies, Inc. ® is a premier IT solution provider that delivers expert technical resources along with trusted account executives to architect and deliver complete IT solutions and services to help our clients execute their goals, plans and objectives. Since 1999, we'v...
SYS-CON Events announced today that TidalScale, a leading provider of systems and services, will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. TidalScale has been involved in shaping the computing landscape. They've designed, developed and deployed some of the most important and successful systems and services in the history of the computing industry - internet, Ethernet, operating s...
SYS-CON Events announced today that Massive Networks, that helps your business operate seamlessly with fast, reliable, and secure internet and network solutions, has been named "Exhibitor" of SYS-CON's 21st International Cloud Expo ®, which will take place on Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. As a premier telecommunications provider, Massive Networks is headquartered out of Louisville, Colorado. With years of experience under their belt, their team of...
SYS-CON Events announced today that IBM has been named “Diamond Sponsor” of SYS-CON's 21st Cloud Expo, which will take place on October 31 through November 2nd 2017 at the Santa Clara Convention Center in Santa Clara, California.
Infoblox delivers Actionable Network Intelligence to enterprise, government, and service provider customers around the world. They are the industry leader in DNS, DHCP, and IP address management, the category known as DDI. We empower thousands of organizations to control and secure their networks from the core-enabling them to increase efficiency and visibility, improve customer service, and meet compliance requirements.
SYS-CON Events announced today that TidalScale will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. TidalScale is the leading provider of Software-Defined Servers that bring flexibility to modern data centers by right-sizing servers on the fly to fit any data set or workload. TidalScale’s award-winning inverse hypervisor technology combines multiple commodity servers (including their ass...
As hybrid cloud becomes the de-facto standard mode of operation for most enterprises, new challenges arise on how to efficiently and economically share data across environments. In his session at 21st Cloud Expo, Dr. Allon Cohen, VP of Product at Elastifile, will explore new techniques and best practices that help enterprise IT benefit from the advantages of hybrid cloud environments by enabling data availability for both legacy enterprise and cloud-native mission critical applications. By rev...
Join IBM November 1 at 21st Cloud Expo at the Santa Clara Convention Center in Santa Clara, CA, and learn how IBM Watson can bring cognitive services and AI to intelligent, unmanned systems. Cognitive analysis impacts today’s systems with unparalleled ability that were previously available only to manned, back-end operations. Thanks to cloud processing, IBM Watson can bring cognitive services and AI to intelligent, unmanned systems. Imagine a robot vacuum that becomes your personal assistant tha...
As popularity of the smart home is growing and continues to go mainstream, technological factors play a greater role. The IoT protocol houses the interoperability battery consumption, security, and configuration of a smart home device, and it can be difficult for companies to choose the right kind for their product. For both DIY and professionally installed smart homes, developers need to consider each of these elements for their product to be successful in the market and current smart homes.
In his Opening Keynote at 21st Cloud Expo, John Considine, General Manager of IBM Cloud Infrastructure, will lead you through the exciting evolution of the cloud. He'll look at this major disruption from the perspective of technology, business models, and what this means for enterprises of all sizes. John Considine is General Manager of Cloud Infrastructure Services at IBM. In that role he is responsible for leading IBM’s public cloud infrastructure including strategy, development, and offering ...
SYS-CON Events announced today that N3N will exhibit at SYS-CON's @ThingsExpo, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. N3N’s solutions increase the effectiveness of operations and control centers, increase the value of IoT investments, and facilitate real-time operational decision making. N3N enables operations teams with a four dimensional digital “big board” that consolidates real-time live video feeds alongside IoT sensor data a...
In a recent survey, Sumo Logic surveyed 1,500 customers who employ cloud services such as Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP). According to the survey, a quarter of the respondents have already deployed Docker containers and nearly as many (23 percent) are employing the AWS Lambda serverless computing framework. It’s clear: serverless is here to stay. The adoption does come with some needed changes, within both application development and operations. Tha...
SYS-CON Events announced today that Avere Systems, a leading provider of enterprise storage for the hybrid cloud, will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Avere delivers a more modern architectural approach to storage that doesn't require the overprovisioning of storage capacity to achieve performance, overspending on expensive storage media for inactive data or the overbui...
With major technology companies and startups seriously embracing Cloud strategies, now is the perfect time to attend 21st Cloud Expo October 31 - November 2, 2017, at the Santa Clara Convention Center, CA, and June 12-14, 2018, at the Javits Center in New York City, NY, and learn what is going on, contribute to the discussions, and ensure that your enterprise is on the right path to Digital Transformation.
SYS-CON Events announced today that mruby Forum will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. mruby is the lightweight implementation of the Ruby language. We introduce mruby and the mruby IoT framework that enhances development productivity. For more information, visit http://forum.mruby.org/.
Digital transformation is changing the face of business. The IDC predicts that enterprises will commit to a massive new scale of digital transformation, to stake out leadership positions in the "digital transformation economy." Accordingly, attendees at the upcoming Cloud Expo | @ThingsExpo at the Santa Clara Convention Center in Santa Clara, CA, Oct 31-Nov 2, will find fresh new content in a new track called Enterprise Cloud & Digital Transformation.
SYS-CON Events announced today that NetApp has been named “Bronze Sponsor” of SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. NetApp is the data authority for hybrid cloud. NetApp provides a full range of hybrid cloud data services that simplify management of applications and data across cloud and on-premises environments to accelerate digital transformation. Together with their partners, NetApp emp...
Smart cities have the potential to change our lives at so many levels for citizens: less pollution, reduced parking obstacles, better health, education and more energy savings. Real-time data streaming and the Internet of Things (IoT) possess the power to turn this vision into a reality. However, most organizations today are building their data infrastructure to focus solely on addressing immediate business needs vs. a platform capable of quickly adapting emerging technologies to address future ...