Click here to close now.

Welcome!

Java Authors: Elizabeth White, Pat Romanski, Liz McMillan, William Schmarzo, Carmen Gonzalez

News Feed Item

Telefonica Digital, Telstra Corporation and Verizon Enterprise Solutions Recognized for Communications Industry Leadership and Innovation

Oracle Communications Announces Innovation Award Winners

REDWOOD SHORES, CA -- (Marketwired) -- 03/27/14 -- Oracle (NYSE: ORCL)

News Summary
Oracle Communications announced that Telefónica Digital, Telstra Corporation and Verizon Enterprise Solutions received Oracle Communications Innovation Awards today at the annual Oracle Communications Customer Advisory Board (CAB) meeting in Boston, MA.

News Facts

  • Oracle Communications presents Innovation Awards to organizations in the communications industry that use its products and solutions for projects that:
    • Result in measurable business process improvement
    • Introduce innovative products and services
    • Deliver an improved customer experience
    • Impact the bottom line

Telefónica Digital Details

  • Telefónica is one of the world's largest telecommunications companies with more than 320 million customers and operations across Europe and Latin America. With its best in class mobile, fixed and broadband networks, as well as an innovative digital solution portfolio, Telefónica is transforming itself into a "digital telco" that will be even better positioned to meet its customers' needs and capture new revenue growth.
  • Telefónica Digital required a reliable, flexible and secure technology platform on which to base its TU Go service, which enables customers to use devices, such as laptops and tablets, to make and receive phone calls and text messages with their mobile number. The company also needed to accelerate its time to market for this service.
  • Telefónica Digital implemented Oracle Communications Unified Session Manager, Oracle Communications Session Router, Oracle Communications Subscriber-Aware Load Balancer and Oracle Communications Session Border Controller to develop TU Go securely and quickly.
  • TU Go rings across all devices -- smartphone, tablet, or laptop -- where it is installed, each time a user receives a phone call. This new service is aiding customer retention for Telefónica, particularly among those who might consider switching to other providers due to better pricing or plans. Telefónica plans to extend the service into Latin America and other countries in the coming year.

Telstra Corporation Details

  • Telstra a leading Australian telecommunications and information services company. Telstra builds and operates information communications technology (ICT) and media services, competing in all telecommunications markets with 1,900 points of presence spanning 230 countries.
  • Telstra needed to upgrade its existing customer relationship management (CRM) system to enhance the way it helps drive customer satisfaction and advocacy, including providing the sales teams with timely access to information on their mobile devices to help progress deals and opportunities rapidly, even when away from the office. Telstra also sought to reduce the time sales representatives spent on administrative functions and enable a truly flexible way of working.
  • Telstra implemented Oracle's Siebel Customer Relationship Management, Siebel Mobile Sales, Oracle Database, Oracle User Productivity Kit and Oracle Business Intelligence solutions to expand CRM system capacity on both desktop and mobile interfaces to support today's connected world.
  • The new system enables Telstra's sales force to stay connected via tablets or other mobile devices and do their job on the go, maximizing time with customers, supporting strong customer relationship development and creating deep customer insight. Telstra has also significantly reduced the time needed to capture sales opportunities -- from 10-12 minutes down to approximately three minutes on a desktop, and 90 seconds on a mobile device. This has helped improve productivity an estimated 20-30 percent and reduce its carbon footprint.
  • Telstra's innovation was possible due to the level of teamwork and collaboration between Telstra and its partners Infosys and Oracle. Its CRM project has been also recognized by Oracle as the new global CRM best practice baseline.

Verizon Enterprise Solutions Details

  • Verizon Enterprise Solutions designs, builds and operates the advanced technology platforms and networks that enterprises and governments rely on to efficiently manage business operations and serve their customers.
  • The company has experienced exponential growth in its IP-based contact center services business and needed a more robust and scalable underlying system to support new business and accelerate new customer onboarding.
  • Verizon Enterprise Solutions leveraged Oracle Communications Converged Application Server to enable enterprise customers to create or move contact centers onto IP networks, while still servicing calls from any source -- including public switched telephone networks (PSTN), IP networks and wireless networks.
  • With Oracle Communications Converged Application Server, Verizon Enterprise Solutions has helped its customers improve network reliability and provide the flexibility to route traffic between IP and PSTN-based contact centers -- bridging old and new application technologies for a customer-paced evolution to IP. Further, the high availability, scalability and flexibility of the Oracle solution has increased sales, resolved customer pain points and doubled the capacity of the call processing platform, allowing Verizon Enterprise Solutions to continue its tradition of delivering innovation to organizations for creating better customer experiences.

Supporting Quotes

  • "This year's Innovation Award winners have demonstrated an incredible ability to improve business processes and drive growth while delivering an excellent customer experience through the adoption and integration of Oracle Communications solutions. We want to congratulate Telefónica Digital, Telstra and Verizon Enterprise Solutions on their outstanding achievements," said Bhaskar Gorti, senior vice president and general manager, Oracle Communications.

Supporting Resources

About Oracle Communications
Oracle Communications solutions span the communications industry landscape -- from cross-channel customer experience and business and operational support systems, to network service and session delivery and control solutions -- enabling service providers and enterprises to deliver and monetize innovative digital lifestyle services, build strong customer relationships, and streamline operations. For more information, visit http://www.oracle.com/communications.

About Oracle
Oracle engineers hardware and software to work together in the cloud and in your data center. For more information about Oracle (NYSE: ORCL), visit www.oracle.com.

About Oracle in Industries
Oracle industry solutions leverage the company's best-in-class portfolio of products to address complex business processes relevant to the communications industry, helping speed time to market, reduce costs, and gain a competitive edge.

Trademarks
Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Contact Info
Katie Barron
Oracle
+1.202.904.1138
Email Contact

Johanna King
O'Keeffe & Company
+1.703.883.9000 x140
Email Contact

More Stories By Marketwired .

Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

@ThingsExpo Stories
There's no doubt that the Internet of Things is driving the next wave of innovation. Google has spent billions over the past few months vacuuming up companies that specialize in smart appliances and machine learning. Already, Philips light bulbs, Audi automobiles, and Samsung washers and dryers can communicate with and be controlled from mobile devices. To take advantage of the opportunities the Internet of Things brings to your business, you'll want to start preparing now.
17th Cloud Expo, taking place Nov 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy. Meanwhile, 94% of enterprises are using some form of XaaS – software, platform, and infrastructure as a service.
P2P RTC will impact the landscape of communications, shifting from traditional telephony style communications models to OTT (Over-The-Top) cloud assisted & PaaS (Platform as a Service) communication services. The P2P shift will impact many areas of our lives, from mobile communication, human interactive web services, RTC and telephony infrastructure, user federation, security and privacy implications, business costs, and scalability. In his session at @ThingsExpo, Robin Raymond, Chief Architect at Hookflash, will walk through the shifting landscape of traditional telephone and voice services ...
Explosive growth in connected devices. Enormous amounts of data for collection and analysis. Critical use of data for split-second decision making and actionable information. All three are factors in making the Internet of Things a reality. Yet, any one factor would have an IT organization pondering its infrastructure strategy. How should your organization enhance its IT framework to enable an Internet of Things implementation? In his session at Internet of @ThingsExpo, James Kirkland, Chief Architect for the Internet of Things and Intelligent Systems at Red Hat, described how to revolutioniz...
For IoT to grow as quickly as analyst firms’ project, a lot is going to fall on developers to quickly bring applications to market. But the lack of a standard development platform threatens to slow growth and make application development more time consuming and costly, much like we’ve seen in the mobile space. In his session at @ThingsExpo, Mike Weiner is Product Manager of the Omega DevCloud with KORE Telematics Inc., will discuss the evolving requirements for developers as IoT matures and conduct a live demonstration of how quickly application development can happen when the need to comply...
SYS-CON Events announced today that DragonGlass, an enterprise search platform, will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. After eleven years of designing and building custom applications, OpenCrowd has launched DragonGlass, a cloud-based platform that enables the development of search-based applications. These are a new breed of applications that utilize a search index as their backbone for data retrieval. They can easily adapt to new data sets and provide access to both structured and unstruc...
Converging digital disruptions is creating a major sea change - Cisco calls this the Internet of Everything (IoE). IoE is the network connection of People, Process, Data and Things, fueled by Cloud, Mobile, Social, Analytics and Security, and it represents a $19Trillion value-at-stake over the next 10 years. In her keynote at @ThingsExpo, Manjula Talreja, VP of Cisco Consulting Services, will discuss IoE and the enormous opportunities it provides to public and private firms alike. She will share what businesses must do to thrive in the IoE economy, citing examples from several industry sector...
Container frameworks, such as Docker, provide a variety of benefits, including density of deployment across infrastructure, convenience for application developers to push updates with low operational hand-holding, and a fairly well-defined deployment workflow that can be orchestrated. Container frameworks also enable a DevOps approach to application development by cleanly separating concerns between operations and development teams. But running multi-container, multi-server apps with containers is very hard. You have to learn five new and different technologies and best practices (libswarm, sy...
With major technology companies and startups seriously embracing IoT strategies, now is the perfect time to attend @ThingsExpo in Silicon Valley. Learn what is going on, contribute to the discussions, and ensure that your enterprise is as "IoT-Ready" as it can be! Internet of @ThingsExpo, taking place Nov 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 17th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The Internet of Things (IoT) is the most profound change in personal an...
The security devil is always in the details of the attack: the ones you've endured, the ones you prepare yourself to fend off, and the ones that, you fear, will catch you completely unaware and defenseless. The Internet of Things (IoT) is nothing if not an endless proliferation of details. It's the vision of a world in which continuous Internet connectivity and addressability is embedded into a growing range of human artifacts, into the natural world, and even into our smartphones, appliances, and physical persons. In the IoT vision, every new "thing" - sensor, actuator, data source, data con...
SYS-CON Events announced today that the "First Containers & Microservices Conference" will take place June 9-11, 2015, at the Javits Center in New York City. The “Second Containers & Microservices Conference” will take place November 3-5, 2015, at Santa Clara Convention Center, Santa Clara, CA. Containers and microservices have become topics of intense interest throughout the cloud developer and enterprise IT communities.
Buzzword alert: Microservices and IoT at a DevOps conference? What could possibly go wrong? In this Power Panel at DevOps Summit, moderated by Jason Bloomberg, the leading expert on architecting agility for the enterprise and president of Intellyx, panelists will peel away the buzz and discuss the important architectural principles behind implementing IoT solutions for the enterprise. As remote IoT devices and sensors become increasingly intelligent, they become part of our distributed cloud environment, and we must architect and code accordingly. At the very least, you'll have no problem fil...
IoT is still a vague buzzword for many people. In his session at @ThingsExpo, Mike Kavis, Vice President & Principal Cloud Architect at Cloud Technology Partners, discussed the business value of IoT that goes far beyond the general public's perception that IoT is all about wearables and home consumer services. He also discussed how IoT is perceived by investors and how venture capitalist access this space. Other topics discussed were barriers to success, what is new, what is old, and what the future may hold. Mike Kavis is Vice President & Principal Cloud Architect at Cloud Technology Pa...
Disruptive macro trends in technology are impacting and dramatically changing the "art of the possible" relative to supply chain management practices through the innovative use of IoT, cloud, machine learning and Big Data to enable connected ecosystems of engagement. Enterprise informatics can now move beyond point solutions that merely monitor the past and implement integrated enterprise fabrics that enable end-to-end supply chain visibility to improve customer service delivery and optimize supplier management. Learn about enterprise architecture strategies for designing connected systems tha...
There's Big Data, then there's really Big Data from the Internet of Things. IoT is evolving to include many data possibilities like new types of event, log and network data. The volumes are enormous, generating tens of billions of logs per day, which raise data challenges. Early IoT deployments are relying heavily on both the cloud and managed service providers to navigate these challenges. In her session at Big Data Expo®, Hannah Smalltree, Director at Treasure Data, discussed how IoT, Big Data and deployments are processing massive data volumes from wearables, utilities and other machines...
SYS-CON Events announced today that MetraTech, now part of Ericsson, has been named “Silver Sponsor” of SYS-CON's 16th International Cloud Expo®, which will take place on June 9–11, 2015, at the Javits Center in New York, NY. Ericsson is the driving force behind the Networked Society- a world leader in communications infrastructure, software and services. Some 40% of the world’s mobile traffic runs through networks Ericsson has supplied, serving more than 2.5 billion subscribers.
The 4th International Internet of @ThingsExpo, co-located with the 17th International Cloud Expo - to be held November 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA - announces that its Call for Papers is open. The Internet of Things (IoT) is the biggest idea since the creation of the Worldwide Web more than 20 years ago.
The 17th International Cloud Expo has announced that its Call for Papers is open. 17th International Cloud Expo, to be held November 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA, brings together Cloud Computing, APM, APIs, Microservices, Security, Big Data, Internet of Things, DevOps and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportunity. Submit your speaking proposal today!
The explosion of connected devices / sensors is creating an ever-expanding set of new and valuable data. In parallel the emerging capability of Big Data technologies to store, access, analyze, and react to this data is producing changes in business models under the umbrella of the Internet of Things (IoT). In particular within the Insurance industry, IoT appears positioned to enable deep changes by altering relationships between insurers, distributors, and the insured. In his session at @ThingsExpo, Michael Sick, a Senior Manager and Big Data Architect within Ernst and Young's Financial Servi...
The recent trends like cloud computing, social, mobile and Internet of Things are forcing enterprises to modernize in order to compete in the competitive globalized markets. However, enterprises are approaching newer technologies with a more silo-ed way, gaining only sub optimal benefits. The Modern Enterprise model is presented as a newer way to think of enterprise IT, which takes a more holistic approach to embracing modern technologies.