|By Derek Kol||
|April 11, 2014 02:11 PM EDT||
Author: Kiri Bowman, Business-Software.com
Kiri Bowman of Business-Software.com speaks with with Vice President of Products Chris Schin and Chief Marketing Officer Gary Sevounts about how Zetta.net stands out from other enterprise cloud backup solutions.
Tell me a little bit about Zetta.net. What business or IT challenge does your company solve?
Gary: Zetta.net is an enterprise-grade backup and disaster recovery provider. We have been in business for over five years, and we have over 800 enterprise customers and managed service providers (MSPs) that use or resell our product, as is the case with MSPs.
In terms of the IT challenges, the biggest issue companies' face is loss of business critical data. Zetta.net provides a secure and reliable cloud and local backup, archiving and disaster recovery solution to backup and restore data in the event of data loss.
Today, with rapid data growth, a lot of businesses are struggling with using online or cloud backup for backing up data, because many solutions usually top out in a couple hundred gigabytes, and can't back up data within 24 hours. With that said, the key advantage of our solution is performance.
With Zetta.net, we have customers that can backup and restore up to 5TB within a day. So we solved that particular problem of being able to back up large data sets online and more importantly, recover data within a small period of time.
So who are your target customers and how does your target customer play a role in the development process?
Gary: Our target customers are businesses, enterprises, and MSPs. We target folks who have IT organizations of at least one IT person in their organizations. We also serve MSPs who provide outsourced IT services for businesses. Now I'll turn it over to Chris to talk about how our target customers play a role in the development process.
Chris: Essentially, businesses and larger enterprises like higher educational institutions and government institutions have different data characteristics that they need to protect. For one thing, the amount of data that they need to protect is typically far in excess of what a consumer would protect with a consumer-grade online backup provider. Secondly, the type of data that we typically see in an enterprise tends to be a lot more, I'll use the word, dense-deeply nested file structures, application-related file structures, and things like that.
Also, the type of data itself tends to be different. In a consumer-based solution, almost everything that you need to back up is some sort of a file-a productivity document, an image, a song. Five years ago, Zetta.net started its evolution as a product that was backing up files predominantly. But as the market matured, we matured and began backing up things like structured databases, Exchange SQL types of databases, and so on, on a Windows system.
We then turned our attention to virtualization and image-based backup as well, for full server image backup. So in a nutshell, the target customer being a larger organization (with different characteristics of data) very much did impact our evolution as a product away from some of the more consumer-grade products.
Zetta.net experienced unprecedented growth in 2013. What has led to this growth and what sets Zetta.net apart from other cloud backup solutions?
Gary: There are three things: one, speed and performance; two, security and encryption; and three, overall quality and customer experience. Let me elaborate. Speed and performance are really the key differentiators, because there is no other solution-as far as we know-that can backup up to 5TB of customer data within 24 hours directly to and from the cloud. Typically you have limits like 200-300GB per day, which is not acceptable for larger IT organizations. We were able to solve that problem because our solution is cloud native and we have built our technologies based on the Internet. We have over ten pending patents around performance alone. That's what is really attractive for our enterprise customers and MSPs.
Number two, security and encryption. We're SSAE-16 audited, as well as HIPAA and ITAR compliant, to make sure that we meet the stringent industry regulations, ensuring that the data is secure and private.
And number three is the overall quality of experience in customer service. At the end of the day, we're servicing businesses, enterprises and MSPs. The data that we are protecting, as you know, is very critical to their business. We provide 24/7 engineering-level support from the U.S., and our churn rate, as a result is extremely low at just under 3 percent. To add to that, last year we achieved a 130 percent customer growth.
Wow! So, on the Zetta.net website it reads, "The explosion of business data has created demand for an affordable enterprise-grade online server backup." As data continues to grow how will it impact cloud backup solution providers and why?
Chris: This really gets at the core challenge for the cloud industry. Data growth is happening exponentially around the world, and using the internet as a data conduit is increasingly attractive to users. How do you make those two things come together in a way that makes sense? That's really what our company's products are designed to address. As Gary mentioned, we have ten patents that we have filed, and virtually all of them have something to do with the notion of moving a large amount of data over the Internet in a very short period of time.
I would say that performance-internet-based performance-moving data over the Internet is a continuous innovative process for us. It's a road without end, as this challenge increases as data sets grow and people continue to try to adopt cloud-based solutions to move them.
The last point that I will make is that we're increasingly seeing greater and greater bandwidth available to users with things like Google Fiber cropping up. You can even see, as we are creating technologies to adapt to today's bandwidth, that there's a time in the near future where there's a lot more bandwidth available for solutions like ours to take advantage of.
I know that you have already mentioned some of the things that set Zetta.net apart from other solutions. But what makes Zetta.net a great choice for businesses and enterprises in particular?
Gary: Three things: One, we provide three-in-one data protection functionality that includes cloud and local backup, archiving and disaster recovery that is incredibly valuable-from the cost perspective-less than what these other backup solutions would otherwise cost. In other words, we're delivering the vast functionality to businesses, enterprises and MSPs in a very attractive package. Before, this functionality was only available to large enterprises for significantly more money.
Number two, as we have been discussing, performance is a critical component of our solution. No matter how good the product is, if you cannot back up large datasets, it's a useless solution. And we've cracked that nut and are way ahead of the competition in being able to backup and restore large volumes of data.
And the third is ease of use, which speaks directly to the needs of IT. If you provide a list of advanced functionality, at an advanced speed and you make it really difficult, it's not going to be used by a lot of folks. Nowadays, IT people and MSPs are incredibly busy with many different projects going at once. You've got to make it very simple, as well as powerful.
The final thought here is that Zetta.net is a trusted solution. The above reasons are all great, but as I mentioned earlier, there is a lot of sensitivity about storing data online, especially sensitive data. Zetta is a trusted solution. We've been in business over five years. We have over 800 businesses, enterprises and MSPs as our customers, and we deliver advanced security, as well as performance. And again, we provide customer service that works 24/7 that is very friendly, proactive and responsive.
What are the big trends in cloud backup and recovery in 2014 and beyond? And how are these trends impacting future opportunities for Zetta.net?
Chris: I would point to what I touched on in the last answer, which is that we're seeing increasing data growth in the industry that needs to be protected. At the same time, we're seeing rapid increase in cloud-based solution adoption growth. The confluence of those two things will be a challenge for our industry and we think we are very well positioned-given the technologies that we have in place today-to be able to adapt to and win in that kind of a world.
The next thing we're taking part in, that has really started taking hold in the first half of 2014 is the emergence of recovery as a service or disaster recovery as a service (DRaaS). This is the idea that you will backup your entire server image across all your servers to a cloud-based provider like Zetta.net. Then, when required, the cloud-based provider will provide you with a server implementation where you can spin that server image up in the cloud provider's infrastructure, and access it while you are rebuilding your server file locally. DRaaS solution is a bit like a business continuity solution, allowing enterprises to take advantage of a third-party infrastructure, i.e. Zetta.net, to run their server images while they are trying to recover from a disaster. It speeds up the time to recover because there isn't much recovery as much as there is a simple spin up of a replica of the existing infrastructure in the cloud. And the ability to spin up server images in the cloud requires the speed and performance that is Zetta.net's core value proposition.
Looking for more resources on IT management? Brose top product reviews and blog posts about mobile device management, IT help desk solutions and IT infrastructure monitoring on the IT management resource center. For comparisons of leading products, download one of our ten free IT Management Software Reports.
Machine Learning helps make complex systems more efficient. By applying advanced Machine Learning techniques such as Cognitive Fingerprinting, wind project operators can utilize these tools to learn from collected data, detect regular patterns, and optimize their own operations. In his session at 18th Cloud Expo, Stuart Gillen, Director of Business Development at SparkCognition, discussed how research has demonstrated the value of Machine Learning in delivering next generation analytics to imp...
Jul. 29, 2016 04:45 AM EDT Reads: 2,560
The 19th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Digital Transformation, Microservices and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportuni...
Jul. 29, 2016 04:15 AM EDT Reads: 2,670
The Internet of Things will challenge the status quo of how IT and development organizations operate. Or will it? Certainly the fog layer of IoT requires special insights about data ontology, security and transactional integrity. But the developmental challenges are the same: People, Process and Platform. In his session at @ThingsExpo, Craig Sproule, CEO of Metavine, demonstrated how to move beyond today's coding paradigm and shared the must-have mindsets for removing complexity from the develo...
Jul. 29, 2016 02:45 AM EDT Reads: 1,597
SYS-CON Events announced today that MangoApps will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. MangoApps provides modern company intranets and team collaboration software, allowing workers to stay connected and productive from anywhere in the world and from any device.
Jul. 29, 2016 02:30 AM EDT Reads: 1,455
Large scale deployments present unique planning challenges, system commissioning hurdles between IT and OT and demand careful system hand-off orchestration. In his session at @ThingsExpo, Jeff Smith, Senior Director and a founding member of Incenergy, will discuss some of the key tactics to ensure delivery success based on his experience of the last two years deploying Industrial IoT systems across four continents.
Jul. 29, 2016 02:00 AM EDT Reads: 1,673
Basho Technologies has announced the latest release of Basho Riak TS, version 1.3. Riak TS is an enterprise-grade NoSQL database optimized for Internet of Things (IoT). The open source version enables developers to download the software for free and use it in production as well as make contributions to the code and develop applications around Riak TS. Enhancements to Riak TS make it quick, easy and cost-effective to spin up an instance to test new ideas and build IoT applications. In addition to...
Jul. 29, 2016 12:15 AM EDT Reads: 1,992
Identity is in everything and customers are looking to their providers to ensure the security of their identities, transactions and data. With the increased reliance on cloud-based services, service providers must build security and trust into their offerings, adding value to customers and improving the user experience. Making identity, security and privacy easy for customers provides a unique advantage over the competition.
Jul. 28, 2016 11:45 PM EDT Reads: 1,240
"We've discovered that after shows 80% if leads that people get, 80% of the conversations end up on the show floor, meaning people forget about it, people forget who they talk to, people forget that there are actual business opportunities to be had here so we try to help out and keep the conversations going," explained Jeff Mesnik, Founder and President of ContentMX, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
Jul. 28, 2016 10:15 PM EDT Reads: 1,444
"There's a growing demand from users for things to be faster. When you think about all the transactions or interactions users will have with your product and everything that is between those transactions and interactions - what drives us at Catchpoint Systems is the idea to measure that and to analyze it," explained Leo Vasiliou, Director of Web Performance Engineering at Catchpoint Systems, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York Ci...
Jul. 28, 2016 10:00 PM EDT Reads: 2,101
Internet of @ThingsExpo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with the 19th International Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world and ThingsExpo Silicon Valley Call for Papers is now open.
Jul. 28, 2016 09:00 PM EDT Reads: 2,720
I wanted to gather all of my Internet of Things (IOT) blogs into a single blog (that I could later use with my University of San Francisco (USF) Big Data “MBA” course). However as I started to pull these blogs together, I realized that my IOT discussion lacked a vision; it lacked an end point towards which an organization could drive their IOT envisioning, proof of value, app dev, data engineering and data science efforts. And I think that the IOT end point is really quite simple…
Jul. 28, 2016 07:15 PM EDT Reads: 1,245
"My role is working with customers, helping them go through this digital transformation. I spend a lot of time talking to banks, big industries, manufacturers working through how they are integrating and transforming their IT platforms and moving them forward," explained William Morrish, General Manager Product Sales at Interoute, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
Jul. 28, 2016 05:30 PM EDT Reads: 2,218
You think you know what’s in your data. But do you? Most organizations are now aware of the business intelligence represented by their data. Data science stands to take this to a level you never thought of – literally. The techniques of data science, when used with the capabilities of Big Data technologies, can make connections you had not yet imagined, helping you discover new insights and ask new questions of your data. In his session at @ThingsExpo, Sarbjit Sarkaria, data science team lead ...
Jul. 28, 2016 04:30 PM EDT Reads: 1,207
Extracting business value from Internet of Things (IoT) data doesn’t happen overnight. There are several requirements that must be satisfied, including IoT device enablement, data analysis, real-time detection of complex events and automated orchestration of actions. Unfortunately, too many companies fall short in achieving their business goals by implementing incomplete solutions or not focusing on tangible use cases. In his general session at @ThingsExpo, Dave McCarthy, Director of Products...
Jul. 28, 2016 04:15 PM EDT Reads: 1,793
WebRTC is bringing significant change to the communications landscape that will bridge the worlds of web and telephony, making the Internet the new standard for communications. Cloud9 took the road less traveled and used WebRTC to create a downloadable enterprise-grade communications platform that is changing the communication dynamic in the financial sector. In his session at @ThingsExpo, Leo Papadopoulos, CTO of Cloud9, discussed the importance of WebRTC and how it enables companies to focus...
Jul. 28, 2016 03:45 PM EDT Reads: 1,048
A critical component of any IoT project is what to do with all the data being generated. This data needs to be captured, processed, structured, and stored in a way to facilitate different kinds of queries. Traditional data warehouse and analytical systems are mature technologies that can be used to handle certain kinds of queries, but they are not always well suited to many problems, particularly when there is a need for real-time insights.
Jul. 28, 2016 03:15 PM EDT Reads: 1,910
Verizon Communications Inc. (NYSE, Nasdaq: VZ) and Yahoo! Inc. (Nasdaq: YHOO) have entered into a definitive agreement under which Verizon will acquire Yahoo's operating business for approximately $4.83 billion in cash, subject to customary closing adjustments. Yahoo informs, connects and entertains a global audience of more than 1 billion monthly active users** -- including 600 million monthly active mobile users*** through its search, communications and digital content products. Yahoo also co...
Jul. 28, 2016 03:15 PM EDT Reads: 740
Amazon has gradually rolled out parts of its IoT offerings in the last year, but these are just the tip of the iceberg. In addition to optimizing their back-end AWS offerings, Amazon is laying the ground work to be a major force in IoT – especially in the connected home and office. Amazon is extending its reach by building on its dominant Cloud IoT platform, its Dash Button strategy, recently announced Replenishment Services, the Echo/Alexa voice recognition control platform, the 6-7 strategic...
Jul. 28, 2016 12:30 PM EDT Reads: 636
The best-practices for building IoT applications with Go Code that attendees can use to build their own IoT applications. In his session at @ThingsExpo, Indraneel Mitra, Senior Solutions Architect & Technology Evangelist at Cognizant, provided valuable information and resources for both novice and experienced developers on how to get started with IoT and Golang in a day. He also provided information on how to use Intel Arduino Kit, Go Robotics API and AWS IoT stack to build an application tha...
Jul. 28, 2016 12:00 PM EDT Reads: 1,258
IoT generates lots of temporal data. But how do you unlock its value? You need to discover patterns that are repeatable in vast quantities of data, understand their meaning, and implement scalable monitoring across multiple data streams in order to monetize the discoveries and insights. Motif discovery and deep learning platforms are emerging to visualize sensor data, to search for patterns and to build application that can monitor real time streams efficiently. In his session at @ThingsExpo, ...
Jul. 28, 2016 11:15 AM EDT Reads: 1,176