Welcome!

Java IoT Authors: Liz McMillan, Pat Romanski, Elizabeth White, Tim Hinds, Stefan Dietrich

News Feed Item

Electric, Gas and Water Utilities Enhance the Customer Experience With Oracle's Innovative Self-Service and Analytics Capabilities

Orlando Utilities Commission, Rappahannock Electric Cooperative and We Energies Upgrade and Deploy Oracle Solutions to Power Operations

SAN ANTONIO, TX -- (Marketwired) -- 05/08/14 -- CS Week -- Oracle (NYSE: ORCL)

News Summary
Innovative utilities, such as Orlando Utilities Commission, Rappahannock Electric Cooperative and We Energies, have just completed upgrades of or deployed Oracle solutions to enhance customer service and improve operational efficiency.

News Facts

  • Orlando Utilities Commission (OUC), a municipally-owned public utility providing water and electric service to 240,000 customers in the City of Orlando, Fla. and adjoining Orange County areas, deployed Oracle Utilities Meter Data Management and Oracle Utilities Smart Grid Gateway and saved nearly $2.9 million in operating costs in the first six months, which OUC passed on to its customers in the form of two rate reductions. OUC achieved its results by using the solution to automate and speed customer interactions (i.e. start or stop service) and provide its customers with information about their electric and water usage. OUC now operates one of the nation's first real-time, meter-to-cash and customer connection programs utilizing a fully automated meter data management infrastructure that delivers an optimized customer experience. OUC purchased Oracle Utilities Meter Data Management and Oracle Utilities Smart Grid Gateway on August 22, 2012.
  • Rappahannock Electric Cooperative, a member-owned utility servicing more than 158,000 connections in 22 Virginia counties, recently upgraded to Oracle Utilities Customer Care and Billing 2.4, helping it to quickly modify rate structures without cumbersome coding changes. The upgraded Oracle solution includes a flexible rating engine that enables Rappahannock Electric Cooperative users to input rate changes directly, without IT assistance, saving valuable time and improving productivity as the utility works to bring all its customers under a new rate schedule. Rappahannock Electric Cooperative purchased Oracle Utilities Customer Care and Billing licenses from SPL WorldGroup on June 1, 2006, and upgraded to the latest version on February 11, 2014.
  • We Energies -- which provides electric, gas and steam services to customers in Wisconsin and Michigan -- deployed the Oracle Utilities Advanced Analytics Cloud Service to improve its meter-to-bill processes by reducing costs and delays in identifying and adjusting bills caused by defective devices. Integrated with the utility's existing work management system, the Oracle Utilities Advanced Analytics Cloud Service enables We Energies to identify and route some highly targeted meter/billing exceptions directly to field service technicians, thereby saving valuable time in back office review by billers. As a result, We Energies reduced the break-to-fix time on some of these exceptions by up to 90 days and significantly improved its on-time delivery and accuracy of bills. Additionally, with Oracle's analtyics solution in place, We Energies reduced several meter and billing exception work queues anywhere from 48% to 90% and is achieving significant cost savings by automating historically manual review processes. We Energies purchased the Oracle Utilities Advanced Analytics Cloud Service on March 25, 2009.
  • Orlando Utilities Commission and We Energies received 2014 Expanding Excellence Awards on May 7, 2014, during the CS Week Conference. The Expanding Excellence Awards program recognizes outstanding contributions, innovations and excellence in utility customer service.
  • Orlando Utilities Commission received the "Implementation of the Year" Award for its Oracle Utilities Meter Data Management and Oracle Utilities Smart Grid Gateway deployment, and We Energies received the "Innovation in Customer Service" Award for its use of Oracle Utilities Advanced Analytics Cloud Service.

Supporting Quotes

  • "We chose the Oracle solution because it is proven to be the best of breed, turnkey solution, and it allowed us to accelerate our advanced metering infrastructure deployment and to realize the return on the investment much sooner. We now provide customers with greater control of their consumption, more convenient ways to interact with us and new self-service options which are in line with what they have come to expect from their banks, phone and cable providers," said Jerry Sullivan, CIO, Orlando Utilities Commission.
  • "We upgraded to Oracle Utilities Customer Care and Billing 2.4 to enable us to input rate changes quickly and efficiently. The solution's new rate engine enables us to easily restructure our rates to better accommodate customers' unique needs," said Kris Sieber, director, Member Services, Rappahannock Electric Cooperative.
  • "Oracle Utilities Advanced Analytics Cloud Service is flexible and enables us to meet our goals of improving our meter-to-bill process efficiency and has resulted in significant savings from reduced billing exceptions," said Joan Shafer, senior vice president, Customer Service, We Energies.
  • "Oracle provides the complete solution suite to help electric, gas and water utilities address today's challenges -- including operational efficiency and customer satisfaction -- head on. The continued investments from utilities such as Orlando Utilities Commission, Rappahannock Electric Cooperative and We Energies demonstrate Oracle Utilities' commitment to providing innovative solutions to help utilities thrive in 2014 and beyond," said Rodger Smith, senior vice president and general manager, Oracle Utilities.

Supporting Resources

About Oracle
Oracle engineers hardware and software to work together in the cloud and in your data center. For more information about Oracle (NYSE: ORCL), visit www.oracle.com.

Trademark
Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Contact Info
Katie Barron
Oracle
+1.202.904.1138
Email Contact

Lacy Cooper
O'Keeffe & Company
+1.540.364.5913
Email Contact

More Stories By Marketwired .

Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

@ThingsExpo Stories
This is not a small hotel event. It is also not a big vendor party where politicians and entertainers are more important than real content. This is Cloud Expo, the world's longest-running conference and exhibition focused on Cloud Computing and all that it entails. If you want serious presentations and valuable insight about Cloud Computing for three straight days, then register now for Cloud Expo.
IoT device adoption is growing at staggering rates, and with it comes opportunity for developers to meet consumer demand for an ever more connected world. Wireless communication is the key part of the encompassing components of any IoT device. Wireless connectivity enhances the device utility at the expense of ease of use and deployment challenges. Since connectivity is fundamental for IoT device development, engineers must understand how to overcome the hurdles inherent in incorporating multipl...
The increasing popularity of the Internet of Things necessitates that our physical and cognitive relationship with wearable technology will change rapidly in the near future. This advent means logging has become a thing of the past. Before, it was on us to track our own data, but now that data is automatically available. What does this mean for mHealth and the "connected" body? In her session at @ThingsExpo, Lisa Calkins, CEO and co-founder of Amadeus Consulting, will discuss the impact of wea...
SYS-CON Events announced today that Stratoscale, the software company developing the next generation data center operating system, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. Stratoscale is revolutionizing the data center with a zero-to-cloud-in-minutes solution. With Stratoscale’s hardware-agnostic, Software Defined Data Center (SDDC) solution to store everything, run anything and scale everywhere...
Angular 2 is a complete re-write of the popular framework AngularJS. Programming in Angular 2 is greatly simplified – now it's a component-based well-performing framework. This immersive one-day workshop at 18th Cloud Expo, led by Yakov Fain, a Java Champion and a co-founder of the IT consultancy Farata Systems and the product company SuranceBay, will provide you with everything you wanted to know about Angular 2.
So, you bought into the current machine learning craze and went on to collect millions/billions of records from this promising new data source. Now, what do you do with them? Too often, the abundance of data quickly turns into an abundance of problems. How do you extract that "magic essence" from your data without falling into the common pitfalls? In her session at @ThingsExpo, Natalia Ponomareva, Software Engineer at Google, will provide tips on how to be successful in large scale machine lear...
SYS-CON Events announced today that Peak 10, Inc., a national IT infrastructure and cloud services provider, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. Peak 10 provides reliable, tailored data center and network services, cloud and managed services. Its solutions are designed to scale and adapt to customers’ changing business needs, enabling them to lower costs, improve performance and focus inter...
You think you know what’s in your data. But do you? Most organizations are now aware of the business intelligence represented by their data. Data science stands to take this to a level you never thought of – literally. The techniques of data science, when used with the capabilities of Big Data technologies, can make connections you had not yet imagined, helping you discover new insights and ask new questions of your data. In his session at @ThingsExpo, Sarbjit Sarkaria, data science team lead ...
SYS-CON Events announced today that Men & Mice, the leading global provider of DNS, DHCP and IP address management overlay solutions, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. The Men & Mice Suite overlay solution is already known for its powerful application in heterogeneous operating environments, enabling enterprises to scale without fuss. Building on a solid range of diverse platform support,...
You deployed your app with the Bluemix PaaS and it's gaining some serious traction, so it's time to make some tweaks. Did you design your application in a way that it can scale in the cloud? Were you even thinking about the cloud when you built the app? If not, chances are your app is going to break. Check out this webcast to learn various techniques for designing applications that will scale successfully in Bluemix, for the confidence you need to take your apps to the next level and beyond.
We’ve worked with dozens of early adopters across numerous industries and will debunk common misperceptions, which starts with understanding that many of the connected products we’ll use over the next 5 years are already products, they’re just not yet connected. With an IoT product, time-in-market provides much more essential feedback than ever before. Innovation comes from what you do with the data that the connected product provides in order to enhance the customer experience and optimize busi...
Artificial Intelligence has the potential to massively disrupt IoT. In his session at 18th Cloud Expo, AJ Abdallat, CEO of Beyond AI, will discuss what the five main drivers are in Artificial Intelligence that could shape the future of the Internet of Things. AJ Abdallat is CEO of Beyond AI. He has over 20 years of management experience in the fields of artificial intelligence, sensors, instruments, devices and software for telecommunications, life sciences, environmental monitoring, process...
SYS-CON Events announced today that Ericsson has been named “Gold Sponsor” of SYS-CON's @ThingsExpo, which will take place on June 7-9, 2016, at the Javits Center in New York, New York. Ericsson is a world leader in the rapidly changing environment of communications technology – providing equipment, software and services to enable transformation through mobility. Some 40 percent of global mobile traffic runs through networks we have supplied. More than 1 billion subscribers around the world re...
Increasing IoT connectivity is forcing enterprises to find elegant solutions to organize and visualize all incoming data from these connected devices with re-configurable dashboard widgets to effectively allow rapid decision-making for everything from immediate actions in tactical situations to strategic analysis and reporting. In his session at 18th Cloud Expo, Shikhir Singh, Senior Developer Relations Manager at Sencha, will discuss how to create HTML5 dashboards that interact with IoT devic...
Digital payments using wearable devices such as smart watches, fitness trackers, and payment wristbands are an increasing area of focus for industry participants, and consumer acceptance from early trials and deployments has encouraged some of the biggest names in technology and banking to continue their push to drive growth in this nascent market. Wearable payment systems may utilize near field communication (NFC), radio frequency identification (RFID), or quick response (QR) codes and barcodes...
In his session at @ThingsExpo, Chris Klein, CEO and Co-founder of Rachio, will discuss next generation communities that are using IoT to create more sustainable, intelligent communities. One example is Sterling Ranch, a 10,000 home development that – with the help of Siemens – will integrate IoT technology into the community to provide residents with energy and water savings as well as intelligent security. Everything from stop lights to sprinkler systems to building infrastructures will run ef...
SYS-CON Events announced today that Fusion, a leading provider of cloud services, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. Fusion, a leading provider of integrated cloud solutions to small, medium and large businesses, is the industry's single source for the cloud. Fusion's advanced, proprietary cloud service platform enables the integration of leading edge solutions in the cloud, including cloud...
SYS-CON Events announced today that DatacenterDynamics has been named “Media Sponsor” of SYS-CON's 18th International Cloud Expo, which will take place on June 7–9, 2016, at the Javits Center in New York City, NY. DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
The IoT has the potential to create a renaissance of manufacturing in the US and elsewhere. In his session at 18th Cloud Expo, Florent Solt, CTO and chief architect of Netvibes, will discuss how the expected exponential increase in the amount of data that will be processed, transported, stored, and accessed means there will be a huge demand for smart technologies to deliver it. Florent Solt is the CTO and chief architect of Netvibes. Prior to joining Netvibes in 2007, he co-founded Rift Technol...
Join IBM June 8 at 18th Cloud Expo at the Javits Center in New York City, NY, and learn how to innovate like a startup and scale for the enterprise. You need to deliver quality applications faster and cheaper, attract and retain customers with an engaging experience across devices, and seamlessly integrate your enterprise systems. And you can't take 12 months to do it.