|By Tim Arthur||
|June 17, 2014 12:45 PM EDT||
Knowledge creation is a major source of value creation. And great companies -and their employees - know that continuous learning is a key to generating knowledge, and thus value. The agile mindset, particularly in development, is gaining popularity, with credit to a suite of powerful ideas and practices commonly known as the agile methodology - defined by Wikipedia as "software development methods based on iterative and incremental development."
Agile on Paper
In February 2001, a group of 17 software developers wrote the Agile Manifesto, the Magna Carta of the agile movement. At just 68 words, it was elegant, but at that point just words on paper. Early attempts to apply it came by adapting existing techniques such as lean manufacturing (adapted from Toyota's methodologies), Crystal, Scrum and XP (Extreme Programming). Admittedly, we were still learning. Buying into "agile" signaled your ideals were more lofty than grounded. Agile supporters were revolutionary, but agile was not.
Later that year, Ken Schwaber and Mike Beedle, two of the manifesto's signatories, published the watershed Agile Software Development With SCRUM. The authors noted how the Agile Manifesto could map to tangible business practices and showcased how they actually applied it. They described agile in a real-world setting, and the world hasn't been the same since. They moved SCRUM from abstract rugby imagery to concrete possibility.
We learned that agile is an approach for value generation - an approach for moving ideas from an early ideal to sustainable, real-world changes.
Most of all, we learned that agile concepts are valid.
Agile in Practice
Concepts are one thing, but successful application is quite another.
Let's look at the company where I work. SAS is the world's largest privately held software company, and we have been proponents of the agile mindset since the company's inception in 1976. SAS invests 25 percent of revenues back into R&D and regards itself as a learning company. We learn by listening; we learn by doing.
SAS first evaluated agile Scrum in 2007. Teams heard of early wins and wanted to apply agile in their own areas. Since then, SAS has formally trained thousands of personnel and invested in an infrastructure for its R&D portfolio. At SAS, agile is applied across the enterprise. It's used to manage small projects and very large projects encompassing hundreds of staff members. It's also used to bring a common approach to how SAS manages its products.
Agile is empirical - that is, we apply, learn and adapt. It is true for applying any one specific agile practice, and it is true for applying agile at scale over years. This leads to some questions: What did we learn? How did we adapt? Moreover, what cultural norms did we lean on to help garner such a strong embrace of agile and its benefits? Knowing the answers to these questions could help accelerate your own success story.
We Learned One Size Does Not Fit All
Agile books and blogs make it all sound so clean: Do A, then B, then C. Further, with so much positive press on agile development, it is tempting for any firm's executive or business controls team to mandate a one-size-fits-all approach.
Instead of mandating the same approach for everyone, we fostered a grass-roots movement. Concurrently, we used a senior executive as an advocate and recruited an operational agile champion to drive the rollout. It is important for the executive team to understand and expect agile from its teams, but not from a single template.
We adapted by creating the flexible SAS Agile Framework. It includes three integral parts: setup (training and coaching), defined practices, and an agile team self-assessment survey. The framework is helping us meet demands and energize teams with the freedom to envision and realize exciting opportunities.
Agile is applied differently in R&D, Pubs, IT, Professional Services, and other divisions in SAS. Practices are configured in the best way for the teams and markets they serve.
We Learned to Nurture the Movement
Bottom line: We watched and we listened. We nurtured our cultural norm of not accepting the status quo, and to keep a skeptical eye. More specifically, we worked hard to make sure teams weren't buying in just because of the buzz. It was important that they understood the business drivers of agile, planned time for training and startup, and applied the right agile practices in the right way for their project.
Just as with every team member, every team is different. When a team member became critical of certain agile practices for a team, we listened closely.
A Journey, Not a Destination
View agile as a journey: It takes a moment to learn, but a lifetime to master. Teams typically invest in group training, and then a small pilot. Agile is not unlike other practices where at first it's awkward, challenging and even slightly less productive. However, as a team becomes more comfortable, you'll typically hear people say they would never go back. We're all motivated by accomplishments, and agile creates the thriving state of productivity and morale we need to achieve them.
We Adapted Our Software Development Life Cycle (SDLC)
SAS is like other software development firms where the existence of an overarching software development life cycle is important. At SAS, agile holds ours together. It serves as the glue between all groups and ensures that products flow along an orderly and controlled path. Five years into agile at scale, we re-evaluated the process, then made it less linear and extended it to overlap even more than it already did. We halved the lifecycle size. We reduced the number of management checkpoints and cut back the number of required artifacts. Yet because of how agile overlays the entire process, it resulted in a better way for R&D.
We Adapted by Investing in Agile Coaches
Coaching can make a big difference, and not only in sports.
A common question asked with enterprises new to agile is: Who should play the role of the Scrum master? At SAS, this role fell to our project managers. We were fortunate. Publicly held firms find this challenging because of the required mechanisms and extra control systems their project managers must handle. Although SAS is a $3 billion dollar company, we're private and can operate unencumbered.
In our journey we noticed that teams fared better when they engaged with experienced agile veterans - they got up to speed faster. We looked closer and found by internal survey data that coaching has a positive correlation on all of intended benefits of Scrum. We now have a large team of trained coaches engaged with their own teams and others as well.
We Adapted by Tirelessly Encouraging Transparency
We also applied the agile philosophy of transparency about larger project risks and mitigations to being frank and open with individual team members. This helped create healthy, self-directed work teams.
For example, our teams openly discuss the agile self-assessment surveys. Teams independently record and then jointly discuss summary and detailed data scores and write-in comments. The discussion is useful for identifying two to three action items, but even more useful for helping teams build trust and maturity.
A word of caution, however: Be careful when looking at agile metadata between teams. Teams perform at different rates, have different compositions, and come to know requirements estimates (story points) differently. Asking a team why its numbers are different from another's can threaten its freedom and inadvertently move them to game. Can we benefit from enterprisewide analysis? Yes, if we thoroughly describe to teams the intention of such an analysis and why it's being done. It helps drive corporate training and updates upper management on progress, for instance.
We Adapted by Bringing a New Meaning to the Term ‘Flexible'
At SAS, we were able to establish a different type of relationship with our product owners, development and test teams, and support teams. We moved from setting long-range targets with multiple commitments and promises to shorter-range iterative targets. Demos now occur routinely, and that in turn builds confidence with all project stakeholders.
Practices yield benefits. Better practices yield better benefits.
In the internal survey mentioned earlier, we noticed something profound. Teams that tended to adopt agile practices with a higher degree of maturity tended to have better results overall. Intuitively, one might suspect this to be true - and the data objectively proved it. That evidence makes it even easier for staff members at all levels to commit.
SAS is an agile company. Our customers and workforce are increasingly receptive to the large-scale implementation of agile Scrum. It's now a part of our daily fiber and undoubtedly will continue to be part of our ongoing success.
The brilliance of agile is that it is easy to understand. The danger of agile is that it is easy to understand, and can be underestimated. Be mindful of what it takes to employ it well to yield the most benefit. Engage. Find a cohort, a validation pilot, a way to connect. Most of all, enjoy the journey.
In his session at @ThingsExpo, Kausik Sridharabalan, founder and CTO of Pulzze Systems, Inc., will focus on key challenges in building an Internet of Things solution infrastructure. He will shed light on efficient ways of defining interactions within IoT solutions, leading to cost and time reduction. He will also introduce ways to handle data and how one can develop IoT solutions that are lean, flexible and configurable, thus making IoT infrastructure agile and scalable.
Oct. 1, 2016 09:15 AM EDT Reads: 1,669
SYS-CON Events announced today that Sheng Liang to Keynote at SYS-CON's 19th Cloud Expo, which will take place on November 1-3, 2016 at the Santa Clara Convention Center in Santa Clara, California.
Oct. 1, 2016 09:15 AM EDT
Just over a week ago I received a long and loud sustained applause for a presentation I delivered at this year’s Cloud Expo in Santa Clara. I was extremely pleased with the turnout and had some very good conversations with many of the attendees. Over the next few days I had many more meaningful conversations and was not only happy with the results but also learned a few new things. Here is everything I learned in those three days distilled into three short points.
Oct. 1, 2016 08:45 AM EDT Reads: 5,502
Cognitive Computing is becoming the foundation for a new generation of solutions that have the potential to transform business. Unlike traditional approaches to building solutions, a cognitive computing approach allows the data to help determine the way applications are designed. This contrasts with conventional software development that begins with defining logic based on the current way a business operates. In her session at 18th Cloud Expo, Judith S. Hurwitz, President and CEO of Hurwitz & ...
Oct. 1, 2016 08:30 AM EDT Reads: 3,413
So, you bought into the current machine learning craze and went on to collect millions/billions of records from this promising new data source. Now, what do you do with them? Too often, the abundance of data quickly turns into an abundance of problems. How do you extract that "magic essence" from your data without falling into the common pitfalls? In her session at @ThingsExpo, Natalia Ponomareva, Software Engineer at Google, provided tips on how to be successful in large scale machine learning...
Oct. 1, 2016 08:30 AM EDT Reads: 2,505
An IoT product’s log files speak volumes about what’s happening with your products in the field, pinpointing current and potential issues, and enabling you to predict failures and save millions of dollars in inventory. But until recently, no one knew how to listen. In his session at @ThingsExpo, Dan Gettens, Chief Research Officer at OnProcess, will discuss recent research by Massachusetts Institute of Technology and OnProcess Technology, where MIT created a new, breakthrough analytics model f...
Oct. 1, 2016 08:00 AM EDT Reads: 2,268
The Transparent Cloud-computing Consortium (abbreviation: T-Cloud Consortium) will conduct research activities into changes in the computing model as a result of collaboration between "device" and "cloud" and the creation of new value and markets through organic data processing High speed and high quality networks, and dramatic improvements in computer processing capabilities, have greatly changed the nature of applications and made the storing and processing of data on the network commonplace.
Oct. 1, 2016 08:00 AM EDT Reads: 1,312
The Internet of Things can drive efficiency for airlines and airports. In their session at @ThingsExpo, Shyam Varan Nath, Principal Architect with GE, and Sudip Majumder, senior director of development at Oracle, will discuss the technical details of the connected airline baggage and related social media solutions. These IoT applications will enhance travelers' journey experience and drive efficiency for the airlines and the airports. The session will include a working demo and a technical d...
Oct. 1, 2016 07:00 AM EDT Reads: 1,866
In this strange new world where more and more power is drawn from business technology, companies are effectively straddling two paths on the road to innovation and transformation into digital enterprises. The first path is the heritage trail – with “legacy” technology forming the background. Here, extant technologies are transformed by core IT teams to provide more API-driven approaches. Legacy systems can restrict companies that are transitioning into digital enterprises. To truly become a lea...
Oct. 1, 2016 06:15 AM EDT Reads: 819
Almost two-thirds of companies either have or soon will have IoT as the backbone of their business in 2016. However, IoT is far more complex than most firms expected. How can you not get trapped in the pitfalls? In his session at @ThingsExpo, Tony Shan, a renowned visionary and thought leader, will introduce a holistic method of IoTification, which is the process of IoTifying the existing technology and business models to adopt and leverage IoT. He will drill down to the components in this fra...
Oct. 1, 2016 06:00 AM EDT Reads: 1,951
Digital transformation is too big and important for our future success to not understand the rules that apply to it. The first three rules for winning in this age of hyper-digital transformation are: Advantages in speed, analytics and operational tempos must be captured by implementing an optimized information logistics system (OILS) Real-time operational tempos (IT, people and business processes) must be achieved Businesses that can "analyze data and act and with speed" will dominate those t...
Oct. 1, 2016 05:45 AM EDT Reads: 1,346
If you had a chance to enter on the ground level of the largest e-commerce market in the world – would you? China is the world’s most populated country with the second largest economy and the world’s fastest growing market. It is estimated that by 2018 the Chinese market will be reaching over $30 billion in gaming revenue alone. Admittedly for a foreign company, doing business in China can be challenging. Often changing laws, administrative regulations and the often inscrutable Chinese Interne...
Oct. 1, 2016 05:30 AM EDT Reads: 654
I'm a lonely sensor. I spend all day telling the world how I'm feeling, but none of the other sensors seem to care. I want to be connected. I want to build relationships with other sensors to be more useful for my human. I want my human to understand that when my friends next door are too hot for a while, I'll soon be flaming. And when all my friends go outside without me, I may be left behind. Don't just log my data; use the relationship graph. In his session at @ThingsExpo, Ryan Boyd, Engi...
Oct. 1, 2016 05:15 AM EDT Reads: 1,441
Internet of @ThingsExpo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with the 19th International Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world and ThingsExpo Silicon Valley Call for Papers is now open.
Oct. 1, 2016 05:00 AM EDT Reads: 4,762
Adobe is changing the world though digital experiences. Adobe helps customers develop and deliver high-impact experiences that differentiate brands, build loyalty, and drive revenue across every screen, including smartphones, computers, tablets and TVs. Adobe content solutions are used daily by millions of companies worldwide-from publishers and broadcasters, to enterprises, marketing agencies and household-name brands. Building on its established design leadership, Adobe enables customers not o...
Oct. 1, 2016 04:45 AM EDT Reads: 585
If you’re responsible for an application that depends on the data or functionality of various IoT endpoints – either sensors or devices – your brand reputation depends on the security, reliability, and compliance of its many integrated parts. If your application fails to deliver the expected business results, your customers and partners won't care if that failure stems from the code you developed or from a component that you integrated. What can you do to ensure that the endpoints work as expect...
Oct. 1, 2016 04:30 AM EDT Reads: 1,834
WebRTC adoption has generated a wave of creative uses of communications and collaboration through websites, sales apps, customer care and business applications. As WebRTC has become more mainstream it has evolved to use cases beyond the original peer-to-peer case, which has led to a repeating requirement for interoperability with existing infrastructures. In his session at @ThingsExpo, Graham Holt, Executive Vice President of Daitan Group, will cover implementation examples that have enabled ea...
Oct. 1, 2016 04:00 AM EDT Reads: 1,660
SYS-CON Events announced today that ReadyTalk, a leading provider of online conferencing and webinar services, has been named Vendor Presentation Sponsor at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. ReadyTalk delivers audio and web conferencing services that inspire collaboration and enable the Future of Work for today’s increasingly digital and mobile workforce. By combining intuitive, innovative tec...
Oct. 1, 2016 04:00 AM EDT Reads: 3,132
There is growing need for data-driven applications and the need for digital platforms to build these apps. In his session at 19th Cloud Expo, Muddu Sudhakar, VP and GM of Security & IoT at Splunk, will cover different PaaS solutions and Big Data platforms that are available to build applications. In addition, AI and machine learning are creating new requirements that developers need in the building of next-gen apps. The next-generation digital platforms have some of the past platform needs a...
Oct. 1, 2016 03:00 AM EDT Reads: 1,985
Fifty billion connected devices and still no winning protocols standards. HTTP, WebSockets, MQTT, and CoAP seem to be leading in the IoT protocol race at the moment but many more protocols are getting introduced on a regular basis. Each protocol has its pros and cons depending on the nature of the communications. Does there really need to be only one protocol to rule them all? Of course not. In his session at @ThingsExpo, Chris Matthieu, co-founder and CTO of Octoblu, walk you through how Oct...
Oct. 1, 2016 03:00 AM EDT Reads: 2,473