Welcome!

Java IoT Authors: Elizabeth White, Liz McMillan, Yeshim Deniz, Pat Romanski, Zakia Bouachraoui

Related Topics: Microservices Expo, Java IoT, Machine Learning , Agile Computing, @DXWorldExpo, SDN Journal

Microservices Expo: Article

Fixing Real Problems with Real User Monitoring

In production support it’s hard to correlate what may be happening on local servers with what users are reportedly experiencing

In production support it is often hard to correlate what might be happening on local servers with what users are reportedly experiencing. In April, the developers for a Java application that handles electronic distribution of scanned mail and electronic faxes were receiving reports that their application was running slowly from remote offices and came to our Performance Availability and Capacity Management (PaCMan) team for help in determining the cause of this issue. From vanilla server-side dynaTrace, everything was looking fine. No particular transaction was taking a substantial amount of time. This led us to believe that the problem may lie more on the client side. Coincidentally, we were in the middle of a Proof of Concept for dynaTrace User Experience Management (UEM) so we decided to apply these efforts towards this application to help identify the issue.

Getting insight into the actual click paths of end users and the load behavior of pages on certain browsers allowed us to improve Client Rendering Time by 47%, Overall Page Load Time by 29% as well as implementing a new feature in Struts that prevents users from impatiently clicking Save too many times causing problems on our server-side implementation.

Finding #1: JavaScript Load Behavior causing problems on IE7
After configuring UEM and collecting data for a couple of days the analysis began. The first thing to become readily apparent with UEM was that a large amount of time was being spent on the client side for rendering. This was done by putting the server-side contribution, network contribution, and estimated client time on the same graph. The application developers set on correcting this immediately. The client browser version was changed to IE 9.0 from IE 7.0, and several common Web performance optimization changes, such as changing the load behavior of JavaScript files, were made in order to reduce the render time. Figure 1 shows the amount of time spent in a typical work week on the client side before (dashed line) and after (solid line) these changes were implemented. This resulted in an average of 608ms (47.57%) reduction in client-side rendering time.

Figure 1: Changing JavaScript load behavior helped to improve client-side Rendering Time by 47%

Finding #2: "Impatient" trigger save action
UEM also gives you the ability to directly correlate user actions at the client with what happens on the server. Using this ability, we were able to identify that some users were exacerbating their slowdowns by repeatedly clicking buttons and hitting refresh while they were experiencing an issue. The developers plan to fix this issue by implementing an Apache Struts feature to allow only the first press of a button to cause an action. Figure 2 shows a user that was experiencing slowdowns due to network latency (viewable in UEM), but was increasing their slowdowns by repeatedly clicking the "Save to XXXX" button and the refresh button before the page had finished loading.

Figure 2: Getting insight into end users' actions reveled problems with users impatiently clicking Save several times

For findings 3 & 4, and for further insight, click here for the full article.

More Stories By Derek Abing

Derek Abing is a System Engineers with a leading insurance company focusing on application performance.

Comments (0)

Share your thoughts on this story.

Add your comment
You must be signed in to add a comment. Sign-in | Register

In accordance with our Comment Policy, we encourage comments that are on topic, relevant and to-the-point. We will remove comments that include profanity, personal attacks, racial slurs, threats of violence, or other inappropriate material that violates our Terms and Conditions, and will block users who make repeated violations. We ask all readers to expect diversity of opinion and to treat one another with dignity and respect.


IoT & Smart Cities Stories
In his general session at 19th Cloud Expo, Manish Dixit, VP of Product and Engineering at Dice, discussed how Dice leverages data insights and tools to help both tech professionals and recruiters better understand how skills relate to each other and which skills are in high demand using interactive visualizations and salary indicator tools to maximize earning potential. Manish Dixit is VP of Product and Engineering at Dice. As the leader of the Product, Engineering and Data Sciences team at D...
We are seeing a major migration of enterprises applications to the cloud. As cloud and business use of real time applications accelerate, legacy networks are no longer able to architecturally support cloud adoption and deliver the performance and security required by highly distributed enterprises. These outdated solutions have become more costly and complicated to implement, install, manage, and maintain.SD-WAN offers unlimited capabilities for accessing the benefits of the cloud and Internet. ...
"IBM is really all in on blockchain. We take a look at sort of the history of blockchain ledger technologies. It started out with bitcoin, Ethereum, and IBM evaluated these particular blockchain technologies and found they were anonymous and permissionless and that many companies were looking for permissioned blockchain," stated René Bostic, Technical VP of the IBM Cloud Unit in North America, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Conventi...
DXWordEXPO New York 2018, colocated with CloudEXPO New York 2018 will be held November 11-13, 2018, in New York City and will bring together Cloud Computing, FinTech and Blockchain, Digital Transformation, Big Data, Internet of Things, DevOps, AI, Machine Learning and WebRTC to one location.
René Bostic is the Technical VP of the IBM Cloud Unit in North America. Enjoying her career with IBM during the modern millennial technological era, she is an expert in cloud computing, DevOps and emerging cloud technologies such as Blockchain. Her strengths and core competencies include a proven record of accomplishments in consensus building at all levels to assess, plan, and implement enterprise and cloud computing solutions. René is a member of the Society of Women Engineers (SWE) and a m...
In an era of historic innovation fueled by unprecedented access to data and technology, the low cost and risk of entering new markets has leveled the playing field for business. Today, any ambitious innovator can easily introduce a new application or product that can reinvent business models and transform the client experience. In their Day 2 Keynote at 19th Cloud Expo, Mercer Rowe, IBM Vice President of Strategic Alliances, and Raejeanne Skillern, Intel Vice President of Data Center Group and G...
DXWorldEXPO LLC announced today that All in Mobile, a mobile app development company from Poland, will exhibit at the 22nd International CloudEXPO | DXWorldEXPO. All In Mobile is a mobile app development company from Poland. Since 2014, they maintain passion for developing mobile applications for enterprises and startups worldwide.
Founded in 2000, Chetu Inc. is a global provider of customized software development solutions and IT staff augmentation services for software technology providers. By providing clients with unparalleled niche technology expertise and industry experience, Chetu has become the premiere long-term, back-end software development partner for start-ups, SMBs, and Fortune 500 companies. Chetu is headquartered in Plantation, Florida, with thirteen offices throughout the U.S. and abroad.
DXWorldEXPO | CloudEXPO are the world's most influential, independent events where Cloud Computing was coined and where technology buyers and vendors meet to experience and discuss the big picture of Digital Transformation and all of the strategies, tactics, and tools they need to realize their goals. Sponsors of DXWorldEXPO | CloudEXPO benefit from unmatched branding, profile building and lead generation opportunities.
The standardization of container runtimes and images has sparked the creation of an almost overwhelming number of new open source projects that build on and otherwise work with these specifications. Of course, there's Kubernetes, which orchestrates and manages collections of containers. It was one of the first and best-known examples of projects that make containers truly useful for production use. However, more recently, the container ecosystem has truly exploded. A service mesh like Istio addr...