Welcome!

Java IoT Authors: Sanjeev Khurana, Elizabeth White, Carmen Gonzalez, Patrick Hubbard, Liz McMillan

Related Topics: @DevOpsSummit, Java IoT, Microsoft Cloud, Linux Containers

@DevOpsSummit: Blog Post

Choosing the #APM System that Is Right for You | @DevOpsSummit [#DevOps]

A lot of the arguing in the APM space is about the fundamental approach to monitoring application transactions

In my role as technology evangelist I spend a lot of time helping organizations, big and small, make their IT systems better, faster and more resilient to faults in order to support their business operations and objectives. I always find it frustrating to "argue" with our competitors about what the best solution is. I honestly think that many APM tools on the market do a good job - each with advantages and disadvantages in certain use cases. There is no "one size fits all" - there is just a "this tool fits best for your APM Maturity Level" (not saying the others wouldn't do a good job).

A lot of the arguing in the APM space is about the fundamental approach to monitoring application transactions: monitor and capture ALL details vs. monitor and capture relevant details. Along with that come topics like "overhead impact", "scalability" and "data hording vs smart analytics".

Ultimately, you want to pick the right tool to solve your problems. As you have multiple tools to choose from let me - in my role as technology evangelist - highlight some of the use cases that our customers solve. As a technologist and a blogger, what I really care about is that the right technology is applied to the right problem. As such, I feel compelled to share what I have learned working with customers in the trenches. Hopefully, this will help you understand the technology and what problem it can solve in real life problems, and cut through the propaganda. Let me start with a few use cases today and follow up with some more in follow up blog posts.

Use Cases from Steven - A Performance Engineer
The first use cases are picked from Steven - whom I reached out to after I read his question on our APM Community Forum. His company decided to move from a competitor to our APM solution and I wondered why. In an email, he highlighted that he had some initial success with the tool, and had been able to solve a couple of low hanging problems. When they decided to start taking a strategic Continuous Delivery approach to software delivery, they realized that the current tool had certain shortcomings slowing their attempts to practice DevOps.

They identified the following key problems they need to solve and what they really required from an APM solution in order to get to where they are heading:

How a user got to a problem, and not just seeing the problem itself

  • Every transaction, with all details they need, out-of-the-box
  • Web request/response bytes, SQL bind values, exception details for every transaction

Number of transactions executed per user and tenant used for business and cost reporting

  • Capture custom business context data for every transaction
  • Business transactions based on "buried" context data as not every detail is in the URL

Eliminate homegrown tools which are costly to maintain

  • Provide application as well as system and infrastructure monitoring
  • Integrate with other tools such as JMeter, LoadRunner, Jenkins or HP Open View

Eliminate the need to make people look at other tools and data

  • Foster collaboration across Architect, Dev, Test & Ops by using same data set
  • Data must be shareable with a single click

Ability to extend to custom frameworks, systems and protocols

  • Bring in custom metrics from external tools via Java Plugin infrastructure
  • Follow transactions across any custom protocol or technologies outside Java & .NET

Full Automation to support Continuous Delivery

  • Use Metrics provided by APM for every build artifact along the deployment pipeline to act as quality gateway
  • Inform APM about new deployments to prevent false alerting

Replace traditional application logging

  • Eliminated log files which saves I/O and storage
  • Get the log messages captured in context of a transaction and the context of the user that triggered that log message

One solution for everything

  • Not just performance monitoring but also business reporting as well as deep dive diagnostics

Active community forum

  • Get answers right away
  • Leverage extensions already provided by the community such as plugins for Jenkins, PagerDuty, ...

Let me give you some examples for Steven's use case so that you can better decide on whether that is relevant for you as well:

Every Transaction with All Details
dynaTrace was built from the ground up to support the full software lifecycle. We as Compuware APM/dynaTrace understood that we needed a technology that captures every transaction with all details for root cause diagnostics as well as proper business monitoring without falling into a sampling mode where you lose critical information for both business and root cause diagnostics. Most of our customers claim they see little to acceptable overhead in production yet capturing 100% transactions including method arguments, SQL Statements, Log Messages or Exceptions. The magic word in our case is our PurePath (see the YouTube video) & PureStack Technology which allows dynaTrace to do exactly that. One of the several visualization of the PurePath is the Transaction Flow which is a great way to understand how your transactions flow through the system - where your hotspots are (3rd party impact, custom code issues or impact of Garbage Collection) and where your architectural issues (e.g: too many web service calls, too many SQL executions):

Transaction Flow: One View that tells it all to Devs, Architects and Operations Teams

What if you don't capture all transactions but be "smart" and focus on capturing the problematic ones? While this approach allows you to find and fix the easy-to-find problems that can be analyzed by analyzing those transactions that fail or violate the average response-time based baseline, it falls short when it comes to problems that are caused by transactions that are not "outside the norm". One example here is a database deadlock we recently analyzed for a customer. The "smart" approach only highlighted the transaction that hit the deadlock but no information was captured for those transactions actually causing the deadlock with their data manipulations. Being able to see which transactions executed which UPDATE statements at the time leading up to the deadlock is required to solve this problem.

As companies - such as Steven's - are getting into a maturity level where they grow out of "smart" average response time-based analysis it is important to have the ability to look at everything and not just the average problem. As a follow up read the blog Why Averages Suck and Percentiles are great!

Capture Custom Business Context
What is Custom Business Context? The actual business function executed such as a "Create Claim", "Transfer Money," or the name of the user or tenant of your system. Why is this not as easy as it sounds? Because many applications just don't show the business function as part of the URL or provide the user name in a cookie. A great example was given in a webinar by NJM Insurance (New Jersey Manufacturing Insurance). They were using a third-party claim management software which was designed to "hide" everything behind a claimCenter.do URL. In their case they needed dynaTrace to analyze every single transaction and pick a method argument invoked in the business layer of their app to figure out which function in their system was actually executed. On top of that they also needed to know the user that executed that function because they needed to understand which insurance office and group of employees created how many claims as they needed this for their quarterly business reports. The following shows business reporting based on the user role where the user role gets captured from a method argument within the business logic of the application:

Business Reporting requires Business Context data for every Transaction

This was only possible because dynaTrace allows you to selectively capture business context in the context of every single executed transaction. Along the PurePath you will then see things like method arguments, return values, bind values, session variables, HTTP parameters or cookie values. All to be later used for your business reporting or targeted root cause diagnostics. Here is a follow up blog post that explains business transactions in more technical detail.

For more APM Buyer's tips, and for further insight, click here for the full article.

More Stories By Andreas Grabner

Andreas Grabner has been helping companies improve their application performance for 15+ years. He is a regular contributor within Web Performance and DevOps communities and a prolific speaker at user groups and conferences around the world. Reach him at @grabnerandi

Comments (0)

Share your thoughts on this story.

Add your comment
You must be signed in to add a comment. Sign-in | Register

In accordance with our Comment Policy, we encourage comments that are on topic, relevant and to-the-point. We will remove comments that include profanity, personal attacks, racial slurs, threats of violence, or other inappropriate material that violates our Terms and Conditions, and will block users who make repeated violations. We ask all readers to expect diversity of opinion and to treat one another with dignity and respect.


@ThingsExpo Stories
With the introduction of IoT and Smart Living in every aspect of our lives, one question has become relevant: What are the security implications? To answer this, first we have to look and explore the security models of the technologies that IoT is founded upon. In his session at @ThingsExpo, Nevi Kaja, a Research Engineer at Ford Motor Company, will discuss some of the security challenges of the IoT infrastructure and relate how these aspects impact Smart Living. The material will be delivered i...
SYS-CON Events announced today that Hitrons Solutions will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Hitrons Solutions Inc. is distributor in the North American market for unique products and services of small and medium-size businesses, including cloud services and solutions, SEO marketing platforms, and mobile applications.
Your homes and cars can be automated and self-serviced. Why can't your storage? From simply asking questions to analyze and troubleshoot your infrastructure, to provisioning storage with snapshots, recovery and replication, your wildest sci-fi dream has come true. In his session at @DevOpsSummit at 20th Cloud Expo, Dan Florea, Director of Product Management at Tintri, will provide a ChatOps demo where you can talk to your storage and manage it from anywhere, through Slack and similar services ...
SYS-CON Events announced today that CA Technologies has been named “Platinum Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY, and the 21st International Cloud Expo®, which will take place October 31-November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. CA Technologies helps customers succeed in a future where every business – from apparel to energy – is being rewritten by software. From ...
SYS-CON Events announced today that Cloudistics, an on-premises cloud computing company, has been named “Bronze Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Cloudistics delivers a complete public cloud experience with composable on-premises infrastructures to medium and large enterprises. Its software-defined technology natively converges network, storage, compute, virtualization, and management into a ...
Keeping pace with advancements in software delivery processes and tooling is taxing even for the most proficient organizations. Point tools, platforms, open source and the increasing adoption of private and public cloud services requires strong engineering rigor - all in the face of developer demands to use the tools of choice. As Agile has settled in as a mainstream practice, now DevOps has emerged as the next wave to improve software delivery speed and output. To make DevOps work, organization...
My team embarked on building a data lake for our sales and marketing data to better understand customer journeys. This required building a hybrid data pipeline to connect our cloud CRM with the new Hadoop Data Lake. One challenge is that IT was not in a position to provide support until we proved value and marketing did not have the experience, so we embarked on the journey ourselves within the product marketing team for our line of business within Progress. In his session at @BigDataExpo, Sum...
DevOps is often described as a combination of technology and culture. Without both, DevOps isn't complete. However, applying the culture to outdated technology is a recipe for disaster; as response times grow and connections between teams are delayed by technology, the culture will die. A Nutanix Enterprise Cloud has many benefits that provide the needed base for a true DevOps paradigm.
SYS-CON Events announced today that Ocean9will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Ocean9 provides cloud services for Backup, Disaster Recovery (DRaaS) and instant Innovation, and redefines enterprise infrastructure with its cloud native subscription offerings for mission critical SAP workloads.
With major technology companies and startups seriously embracing Cloud strategies, now is the perfect time to attend @CloudExpo | @ThingsExpo, June 6-8, 2017, at the Javits Center in New York City, NY and October 31 - November 2, 2017, Santa Clara Convention Center, CA. Learn what is going on, contribute to the discussions, and ensure that your enterprise is on the right path to Digital Transformation.
SYS-CON Events announced today that T-Mobile will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. As America's Un-carrier, T-Mobile US, Inc., is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The Company's advanced nationwide 4G LTE network delivers outstanding wireless experiences to 67.4 million customers who are unwilling to compromise on ...
SYS-CON Events announced today that SoftLayer, an IBM Company, has been named “Gold Sponsor” of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2016, at the Javits Center in New York, New York. SoftLayer, an IBM Company, provides cloud infrastructure as a service from a growing number of data centers and network points of presence around the world. SoftLayer’s customers range from Web startups to global enterprises.
SYS-CON Events announced today that CrowdReviews.com has been named “Media Sponsor” of SYS-CON's 20th International Cloud Expo, which will take place on June 6–8, 2017, at the Javits Center in New York City, NY. CrowdReviews.com is a transparent online platform for determining which products and services are the best based on the opinion of the crowd. The crowd consists of Internet users that have experienced products and services first-hand and have an interest in letting other potential buyers...
The taxi industry never saw Uber coming. Startups are a threat to incumbents like never before, and a major enabler for startups is that they are instantly “cloud ready.” If innovation moves at the pace of IT, then your company is in trouble. Why? Because your data center will not keep up with frenetic pace AWS, Microsoft and Google are rolling out new capabilities In his session at 20th Cloud Expo, Don Browning, VP of Cloud Architecture at Turner, will posit that disruption is inevitable for c...
SYS-CON Events announced today that Infranics will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Since 2000, Infranics has developed SysMaster Suite, which is required for the stable and efficient management of ICT infrastructure. The ICT management solution developed and provided by Infranics continues to add intelligence to the ICT infrastructure through the IMC (Infra Management Cycle) based on mathemat...
SYS-CON Events announced today that SD Times | BZ Media has been named “Media Sponsor” of SYS-CON's 20th International Cloud Expo, which will take place on June 6–8, 2017, at the Javits Center in New York City, NY. BZ Media LLC is a high-tech media company that produces technical conferences and expositions, and publishes a magazine, newsletters and websites in the software development, SharePoint, mobile development and commercial UAV markets.
Now that the world has connected “things,” we need to build these devices as truly intelligent in order to create instantaneous and precise results. This means you have to do as much of the processing at the point of entry as you can: at the edge. The killer use cases for IoT are becoming manifest through AI engines on edge devices. An autonomous car has this dual edge/cloud analytics model, producing precise, real-time results. In his session at @ThingsExpo, John Crupi, Vice President and Eng...
SYS-CON Events announced today that Telecom Reseller has been named “Media Sponsor” of SYS-CON's 20th International Cloud Expo, which will take place on June 6–8, 2017, at the Javits Center in New York City, NY. Telecom Reseller reports on Unified Communications, UCaaS, BPaaS for enterprise and SMBs. They report extensively on both customer premises based solutions such as IP-PBX as well as cloud based and hosted platforms.
In his General Session at 16th Cloud Expo, David Shacochis, host of The Hybrid IT Files podcast and Vice President at CenturyLink, investigated three key trends of the “gigabit economy" though the story of a Fortune 500 communications company in transformation. Narrating how multi-modal hybrid IT, service automation, and agile delivery all intersect, he will cover the role of storytelling and empathy in achieving strategic alignment between the enterprise and its information technology.
The buzz continues for cloud, data analytics and the Internet of Things (IoT) and their collective impact across all industries. But a new conversation is emerging - how do companies use industry disruption and technology enablers to lead in markets undergoing change, uncertainty and ambiguity? Organizations of all sizes need to evolve and transform, often under massive pressure, as industry lines blur and merge and traditional business models are assaulted and turned upside down. In this new da...