|By Kevin Benedict||
|June 30, 2014 08:45 AM EDT||
My colleague Peter Rogers shares how his team is developing strategies for merging creative forces with real-world projects and delivering rapid beta products. This is a big challenge as many of you know! Enjoy!
In this article I will introduce the following:
- The concept of ‘Creativity meets Technology'
- A new form of resourcing which combines education with recruitment
- The next generation of web application development
- The relevance to iOS 8 development
- An example of service design being used to help companies harness their workforce
I begin with the following question: What happens when Creativity meets Technology? Studio 13 is Cognizant's Beta Studio. Our strategy is to start with Service Design and build-up from there to offer actualisations of creative visions. We apply the following:
- Deep understanding of people
We strive to offer the next generational wave of services that are generationally symbiotic with our populace. What does that mean? It means rather than just designing creative visions, we want to back them up with a technological blueprint which is achievable today, and then offer some level of future proofing.
The technology component is of critical importance. By considering technology as a parallel to creativity it takes us beyond a Service Design Studio and gives us the power to bring Beta products to market quickly and efficiently with a carefully defined handover point to the massive scalability of a traditional consultancy. It makes us a Beta Studio with the scalability of a consultancy and that is our ultimate goal.
The more time I spend in technology though, the more I realise I should be spending time thinking about people. A digital transformation can only be successful if the people come along on that journey. Too many times we suggest a new technology without asking the developers. The impact of technology on people is as important as the technology itself.
With Google Glass finally launching in the UK we will see the challenges with the law in regards to driving a vehicle while potentially distracted, potentially recording a film in a cinema and spying on people in public places. The way people react to this technology is probably the most important aspect of wearable technology and certainly Steve Mann devoted a large portion of his time to the sociological aspects.
Let me share my recent experience. We opened a Nearshore Centre in Europe. We started by hiring, training and on-boarding students. It took three months for them to be ready to work for a world class financial institution. I have long complained about the merits of resourcing methodologies, so why not hire the people fresh from an area of large unemployment, personally train them and then arrange for commercial experience to follow. Of course we needed to filter the students for aptitude to learn and English skills, and most importantly to get customer buy-in upfront. We chose a location where students were hungry for work and looking to prove their skills in the real-world. The added bonus here is that we were able to also solve unemployment challenges and provide these young adults a chance to kickstart their career.
This sounds difficult and it is. First, we needed a University, of which we found a suitable location and acquired a floor to build lecture theatres and secure network connectivity to the customer. Second we needed eager students which took a lot of filtering and a dedicated customer buy-in session from one of the University halls. Third we needed a teacher, and this is where I came in. I did not want to teach the team in the local language, as the end customer was in a different country and spoke a different language. Luckily my wife is Czech and I speak none of the language, so I constantly find myself communicating in near telepathic and body linguistics to get my point across. This three-point plan was enough to open a Nearshore Centre where we successfully trained and employed our first batch of students.
What was I teaching the students? The next generation of web frameworks - Web 3.0. Web 3.0 brings us governance. Gone are the days of fly-by-night JQuery Web Apps consisting of 10,000 lines of code inside a single function. The decade of 'Write an App in 30 seconds' long expired its sell by date and in its place a generation burnt by the promises of yesteryear and eager to consider what happens in the next 6 months of a project. Life cycle management is the new 30 second app. Of course you cannot trust people to actually do governance these days as most people will just self-govern and who governs the governor? The answer is simple, choose a framework which has governance built into it.
We used a next generational workflow using technologies like Jade, Compass, Jasmine and the philosophies of Test Driven Development and Continual Integration.
We also introduced the MEAN stack (MongoDB, Express, Angular and Node) which allowed us to use MongoDB as a Service offerings (like MongoLab) in combination with JSFiddle. This in turn allowed us to prototype, teach from code examples and share code snippets. In means that the students can start programming from day one without having to set up dedicated environments.
I believe this is the most reliable and future proof web development stack. This is what I am currently teaching at the micro-University. The most important aspect here is the people. Training is not easy. Training in a locale with a different language and a populace of mostly graduates possessing a general lack of cutting edge commercial experience, is even harder. If it works then we have a new form of combined resourcing, recruitment and education which is ready for the next decade of staffing requirements. I give this the handle of 'Edu-cruitment' which is the combination of education and recruitment which focuses largely on the people aspect.
On the last day of the course Apple announced Swift for iOS 8. Whilst a million Objective-C programmers shed a silent (and not so silent) tear, a whole new batch of hungry students were born overnight. Of course on flicking through a few Swift guides it became abundantly clear that Apple's plan was to lower the point of enter for App developers. This appears to involve taking a strong steer from ECMAScript 6 and CoffeeScript. After teaching both the languages for many weeks then I felt far more confident that I could pick up Swift and even teach the language, than I could pick up C# as a professional Java developer.
How does service design relate to enterprise mobility? Well this is where Studio 13 is offering their first product, an Assessment App called Kuwiz. This enables you to assess the capabilities of your staff at varying levels of engagement. We want companies to be able to find the right skills from their workforce. Everyone is tired of the "we have 5000 C# developers" only to find there is one guy who once read a book on C# but got eaten by a bear last year. If you can accurately assess the skills that your company already has at its disposal then this gives you the power to tackle any problem without always resorting to hiring contractors.
Often that Chinese translator you were looking for is one desk behind you in London and really you don't have 5000 C# developers at all and so it is really time to start hiring. It also gives staff the capability of assessing themselves and seeing in which direction they want to take their careers.
Identifying potential at an early stage makes career planning far easier for companies and this is traditionally a big challenge in the IT space. The mobility aspect gives you the chance to push assessments out to your workforce and to socially collaborate with them in real-time. It becomes far more than just a limited desktop based exam that nobody really wants to take. Mobility allows you to bring the assessment to the people, rather than the people to the assessment. People will generally only do things if they are enjoyable and that is where the limitations of traditional assessment falls flat.
Studio 13 wants to help the world solve problems and this comes from a deep desire to listen to what customers are saying. It wants to offer not just an unattainable creative vision, but one that is deliverable through the carefully considered application of next generation technology - and that also takes into account the wider impact on the people involved.
Maybe the combination of creative, technology and people will cause the Universe to explode, but if it does then I feel the Universe was somehow broken in the first place.
"Once there was only dark. If you ask me, the light's winning." [Matthew McConaughey , True Detective]
Writer, Speaker, Editor
Senior Analyst, Digital Transformation, EBA, Center for the Future of Work Cognizant
View my profile on LinkedIn
Learn about mobile strategies at MobileEnterpriseStrategies.com
Follow me on Twitter @krbenedict
Browse the Mobile Solution Directory
Join the Linkedin Group Strategic Enterprise Mobility
Join the Google+ Community Mobile Enterprise Strategies
Recommended Strategy Book Code Halos
Recommended iPad App Code Halos for iPads
***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and digital transformation analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.
The 3rd International Internet of @ThingsExpo, co-located with the 16th International Cloud Expo - to be held June 9-11, 2015, at the Javits Center in New York City, NY - announces that its Call for Papers is now open. The Internet of Things (IoT) is the biggest idea since the creation of the Worldwide Web more than 20 years ago.
Oct. 2, 2014 10:30 AM EDT Reads: 3,189
Cultural, regulatory, environmental, political and economic (CREPE) conditions over the past decade are creating cross-industry solution spaces that require processes and technologies from both the Internet of Things (IoT), and Data Management and Analytics (DMA). These solution spaces are evolving into Sensor Analytics Ecosystems (SAE) that represent significant new opportunities for organizations of all types. Public Utilities throughout the world, providing electricity, natural gas and water, are pursuing SmartGrid initiatives that represent one of the more mature examples of SAE. We have s...
Oct. 2, 2014 10:00 AM EDT Reads: 1,168
Disruptive macro trends in technology are impacting and dramatically changing the "art of the possible" relative to supply chain management practices through the innovative use of IoT, cloud, machine learning and Big Data to enable connected ecosystems of engagement. Enterprise informatics can now move beyond point solutions that merely monitor the past and implement integrated enterprise fabrics that enable end-to-end supply chain visibility to improve customer service delivery and optimize supplier management. Learn about enterprise architecture strategies for designing connected systems tha...
Oct. 2, 2014 08:00 AM EDT Reads: 1,203
The Internet of Things (IoT) is going to require a new way of thinking and of developing software for speed, security and innovation. This requires IT leaders to balance business as usual while anticipating for the next market and technology trends. Cloud provides the right IT asset portfolio to help today’s IT leaders manage the old and prepare for the new. Today the cloud conversation is evolving from private and public to hybrid. This session will provide use cases and insights to reinforce the value of the network in helping organizations to maximize their company’s cloud experience.
Oct. 2, 2014 08:00 AM EDT Reads: 1,344
IoT is still a vague buzzword for many people. In his session at Internet of @ThingsExpo, Mike Kavis, Vice President & Principal Cloud Architect at Cloud Technology Partners, will discuss the business value of IoT that goes far beyond the general public's perception that IoT is all about wearables and home consumer services. The presentation will also discuss how IoT is perceived by investors and how venture capitalist access this space. Other topics to discuss are barriers to success, what is new, what is old, and what the future may hold.
Oct. 1, 2014 10:00 PM EDT Reads: 1,855
Whether you're a startup or a 100 year old enterprise, the Internet of Things offers a variety of new capabilities for your business. IoT style solutions can help you get closer your customers, launch new product lines and take over an industry. Some companies are dipping their toes in, but many have already taken the plunge, all while dramatic new capabilities continue to emerge. In his session at Internet of @ThingsExpo, Reid Carlberg, Senior Director, Developer Evangelism at salesforce.com, to discuss real-world use cases, patterns and opportunities you can harness today.
Oct. 1, 2014 08:30 PM EDT Reads: 2,231
All major researchers estimate there will be tens of billions devices – computers, smartphones, tablets, and sensors – connected to the Internet by 2020. This number will continue to grow at a rapid pace for the next several decades. With major technology companies and startups seriously embracing IoT strategies, now is the perfect time to attend @ThingsExpo in Silicon Valley. Learn what is going on, contribute to the discussions, and ensure that your enterprise is as "IoT-Ready" as it can be!
Oct. 1, 2014 05:00 PM EDT Reads: 2,423
Noted IoT expert and researcher Joseph di Paolantonio (pictured below) has joined the @ThingsExpo faculty. Joseph, who describes himself as an “Independent Thinker” from DataArchon, will speak on the topic of “Smart Grids & Managing Big Utilities.” Over his career, Joseph di Paolantonio has worked in the energy, renewables, aerospace, telecommunications, and information technology industries. His expertise is in data analysis, system engineering, Bayesian statistics, data warehouses, business intelligence, data mining, predictive methods, and very large databases (VLDB). Prior to DataArcho...
Oct. 1, 2014 03:30 PM EDT Reads: 1,139
Software AG helps organizations transform into Digital Enterprises, so they can differentiate from competitors and better engage customers, partners and employees. Using the Software AG Suite, companies can close the gap between business and IT to create digital systems of differentiation that drive front-line agility. We offer four on-ramps to the Digital Enterprise: alignment through collaborative process analysis; transformation through portfolio management; agility through process automation and integration; and visibility through intelligent business operations and big data.
Sep. 30, 2014 10:30 AM EDT Reads: 1,618
There will be 50 billion Internet connected devices by 2020. Today, every manufacturer has a propriety protocol and an app. How do we securely integrate these "things" into our lives and businesses in a way that we can easily control and manage? Even better, how do we integrate these "things" so that they control and manage each other so our lives become more convenient or our businesses become more profitable and/or safe? We have heard that the best interface is no interface. In his session at Internet of @ThingsExpo, Chris Matthieu, Co-Founder & CTO at Octoblu, Inc., will discuss how thes...
Sep. 29, 2014 06:45 AM EDT Reads: 1,931
Last week, while in San Francisco, I used the Uber app and service four times. All four experiences were great, although one of the drivers stopped for 30 seconds and then left as I was walking up to the car. He must have realized I was a blogger. None the less, the next car was just a minute away and I suffered no pain. In this article, my colleague, Ved Sen, Global Head, Advisory Services Social, Mobile and Sensors at Cognizant shares his experiences and insights.
Sep. 28, 2014 09:45 AM EDT Reads: 1,577
We are reaching the end of the beginning with WebRTC and real systems using this technology have begun to appear. One challenge that faces every WebRTC deployment (in some form or another) is identity management. For example, if you have an existing service – possibly built on a variety of different PaaS/SaaS offerings – and you want to add real-time communications you are faced with a challenge relating to user management, authentication, authorization, and validation. Service providers will want to use their existing identities, but these will have credentials already that are (hopefully) ir...
Sep. 27, 2014 11:30 PM EDT Reads: 1,953
Can call centers hang up the phones for good? Intuitive Solutions did. WebRTC enabled this contact center provider to eliminate antiquated telephony and desktop phone infrastructure with a pure web-based solution, allowing them to expand beyond brick-and-mortar confines to a home-based agent model. It also ensured scalability and better service for customers, including MUY! Companies, one of the country's largest franchise restaurant companies with 232 Pizza Hut locations. This is one example of WebRTC adoption today, but the potential is limitless when powered by IoT. Attendees will learn rea...
Sep. 27, 2014 10:30 PM EDT Reads: 1,863
From telemedicine to smart cars, digital homes and industrial monitoring, the explosive growth of IoT has created exciting new business opportunities for real time calls and messaging. In his session at Internet of @ThingsExpo, Ivelin Ivanov, CEO and Co-Founder of Telestax, will share some of the new revenue sources that IoT created for Restcomm – the open source telephony platform from Telestax. Ivelin Ivanov is a technology entrepreneur who founded Mobicents, an Open Source VoIP Platform, to help create, deploy, and manage applications integrating voice, video and data. He is the co-founder ...
Sep. 27, 2014 10:30 PM EDT Reads: 2,324
The Internet of Things (IoT) promises to create new business models as significant as those that were inspired by the Internet and the smartphone 20 and 10 years ago. What business, social and practical implications will this phenomenon bring? That's the subject of "Monetizing the Internet of Things: Perspectives from the Front Lines," an e-book released today and available free of charge from Aria Systems, the leading innovator in recurring revenue management.
Sep. 27, 2014 09:45 PM EDT Reads: 2,548
The Internet of Things will put IT to its ultimate test by creating infinite new opportunities to digitize products and services, generate and analyze new data to improve customer satisfaction, and discover new ways to gain a competitive advantage across nearly every industry. In order to help corporate business units to capitalize on the rapidly evolving IoT opportunities, IT must stand up to a new set of challenges.
Sep. 27, 2014 08:45 PM EDT Reads: 2,435
There’s Big Data, then there’s really Big Data from the Internet of Things. IoT is evolving to include many data possibilities like new types of event, log and network data. The volumes are enormous, generating tens of billions of logs per day, which raise data challenges. Early IoT deployments are relying heavily on both the cloud and managed service providers to navigate these challenges. In her session at 6th Big Data Expo®, Hannah Smalltree, Director at Treasure Data, to discuss how IoT, Big Data and deployments are processing massive data volumes from wearables, utilities and other mach...
Sep. 27, 2014 01:00 PM EDT Reads: 2,097
P2P RTC will impact the landscape of communications, shifting from traditional telephony style communications models to OTT (Over-The-Top) cloud assisted & PaaS (Platform as a Service) communication services. The P2P shift will impact many areas of our lives, from mobile communication, human interactive web services, RTC and telephony infrastructure, user federation, security and privacy implications, business costs, and scalability. In his session at Internet of @ThingsExpo, Erik Lagerway, Co-founder of Hookflash, will walk through the shifting landscape of traditional telephone and voice s...
Sep. 26, 2014 11:45 PM EDT Reads: 1,620
While great strides have been made relative to the video aspects of remote collaboration, audio technology has basically stagnated. Typically all audio is mixed to a single monaural stream and emanates from a single point, such as a speakerphone or a speaker associated with a video monitor. This leads to confusion and lack of understanding among participants especially regarding who is actually speaking. Spatial teleconferencing introduces the concept of acoustic spatial separation between conference participants in three dimensional space. This has been shown to significantly improve comprehe...
Sep. 26, 2014 10:45 PM EDT Reads: 1,537
The Internet of Things is tied together with a thin strand that is known as time. Coincidentally, at the core of nearly all data analytics is a timestamp. When working with time series data there are a few core principles that everyone should consider, especially across datasets where time is the common boundary. In his session at Internet of @ThingsExpo, Jim Scott, Director of Enterprise Strategy & Architecture at MapR Technologies, will discuss single-value, geo-spatial, and log time series data. By focusing on enterprise applications and the data center, he will use OpenTSDB as an example...
Sep. 26, 2014 07:45 PM EDT Reads: 2,352