Java IoT Authors: Elizabeth White, Liz McMillan, David Sprott, Sematext Blog, Yeshim Deniz

Related Topics: SDN Journal, Java IoT, Microservices Expo, Linux Containers, Containers Expo Blog, Agile Computing

SDN Journal: Blog Feed Post

@CloudExpo | #Cloud User Experience and Workflow

How these things relate to one another in the context of networking

We’ve spent some cycles talking about user experience and workflow in previous articles. So in this post, we’re going to explore how these things relate to one another in the context of networking. We’ll talk a little about each separately, then we’ll bring it together in the end.

User Experience
User Experience (UX), in networking is a tricky thing. It’s not just about the direct user interaction of a particular feature or of a particular product. Over at Packet Pushers, we see many blog entries reviewing network products.  Time and time again, they show us that UX encompasses something much broader:  It’s the experience of how well the vendor delivers the product, not just the product itself. Vendors must consider the user’s experience from the first interactions with the company, to the unboxing of the product, the ease of finding and consuming relevant documentation, through the actual support process.

Network Engineers expect that there will be problems.  However, problems frequently mean one-offs and exceptions until an appropriate fix surfaces.  If we can never find an answer in documentation, this can be frustrating.  Especially if we are told by support that it is a well known issue.  If it’s well known, then produce some documentation with workarounds!  If there is an associated bug, put a bug ID in the docs.  If possible, put a target release for an upcoming fix, too.  Easy to find, relevant documentation can vastly improve the experience of the product, even when dealing with bugs.

Let’s consider the UX of support.  On average, your users frequently know more about networking than you do.  Customers have poured a significant amount of their time into memorizing piles and piles of facts about how every tiny thing in networking should work. Standards are tricky thing, too.  If you are going to tell the customer that your product is “behaving according to standards” then you better be prepared to back that up.  You also should be prepared to back down from that argument as well.  There are many standards, and portions of standards, that are not followed by any vendor or community in practice.  Sometimes standards are not clear or they are contradictory.  In these cases, over time, implementations have evolved a certain way to deal with these inconsistencies in order to ensure interoperability. It is incumbent upon the vendor to adjust as required in these situations. Remember the Robustness Principle in RFC 1122 (section 1.2.2):   “Be liberal in what you accept, and conservative in what you send.”

The most important part here is that the user’s experience of the company is more important than just the product alone.  Vendors should understand all points of interaction with the customer from sales, to documentation, the product user interface, to support, should be crafted relative to the workflow of their customer.  Focus less on features, and more on solving problems.

We’ve spent some time, in particular, talking about workflow here on the Plexxi blog site.  The first, and key, take away here is that Network Engineering is workflow dominated.  Everything we do ends up being a series of steps, and those steps don’t always involve direct interaction with the product.  The second takeaway is that workflows are dynamic.  As previously discussed, referential space in networking is enormously complicated.  Exactly where a network engineer starts their workflow in referential space, and what path they will end up traversing, is highly dependent on what they are doing and what they stumble across while they are working.

When customers are evaluating a product, what they need to understand is how the product solves some difficult problem for them, and this means the vendor must have a  solid understanding of where their product fits in referential space.  What difficult, error-prone, risk-heavy, or tedious path in this space are you solving?  It’s important to know that even if you are solving a problem well, you are at the same time altering the landscape of this space.  This is very important for the customer.  This is what that drives them to want to understand the classic “packet-walkthrough”, for instance.  If you are telling them “You won’t need to configure VLANs anymore” then you should be able to tangibly show them what they will be doing.

Ambiguity is bad.  To the customer, ambiguity means an investment in time and and effort to understand and operate the product.

Coming out of the SDN hype-cycle, we have learned many things (I hope).  The most important thing is that networking is really complicated.  We can’t just make it go away.  The most successful products have simply moved the complexity around, and they do this with little understanding of what network engineers do.

When vendors truly understand how user experience intersects with the complex space that network workflows happen in, then they can change how they build and deliver network products in innovative ways.  The way to do this is by partnering with network engineers and their teams, and to really listen to how they work and the problems they actually have.  Every part of the user experience should be tailored to make network engineers more effective.

In short, network engineers make better partners than they do targets. Understanding our customers means understanding networks in context. This is how we move networking forward.

The post User Experience and Workflow appeared first on Plexxi.

Read the original blog entry...

More Stories By Derick Winkworth

Derick Winkworth has been a developer, network engineer, and IT architect in various verticals throughout his career.He is currently a Product Manager at Plexxi, Inc where he focuses on workflow automation and product UX.

@ThingsExpo Stories
WebRTC sits at the intersection between VoIP and the Web. As such, it poses some interesting challenges for those developing services on top of it, but also for those who need to test and monitor these services. In his session at WebRTC Summit, Tsahi Levent-Levi, co-founder of testRTC, reviewed the various challenges posed by WebRTC when it comes to testing and monitoring and on ways to overcome them.
The explosion of new web/cloud/IoT-based applications and the data they generate are transforming our world right before our eyes. In this rush to adopt these new technologies, organizations are often ignoring fundamental questions concerning who owns the data and failing to ask for permission to conduct invasive surveillance of their customers. Organizations that are not transparent about how their systems gather data telemetry without offering shared data ownership risk product rejection, regu...
Join IBM November 2 at 19th Cloud Expo at the Santa Clara Convention Center in Santa Clara, CA, and learn how to go beyond multi-speed it to bring agility to traditional enterprise applications. Technology innovation is the driving force behind modern business and enterprises must respond by increasing the speed and efficiency of software delivery. The challenge is that existing enterprise applications are expensive to develop and difficult to modernize. This often results in what Gartner calls...
Bert Loomis was a visionary. This general session will highlight how Bert Loomis and people like him inspire us to build great things with small inventions. In their general session at 19th Cloud Expo, Harold Hannon, Architect at IBM Bluemix, and Michael O'Neill, Strategic Business Development at Nvidia, will discuss the accelerating pace of AI development and how IBM Cloud and NVIDIA are partnering to bring AI capabilities to "every day," on-demand. They will also review two "free infrastruct...
WebRTC defines no default signaling protocol, causing fragmentation between WebRTC silos. SIP and XMPP provide possibilities, but come with considerable complexity and are not designed for use in a web environment. In his session at @ThingsExpo, Matthew Hodgson, technical co-founder of the Matrix.org, discussed how Matrix is a new non-profit Open Source Project that defines both a new HTTP-based standard for VoIP & IM signaling and provides reference implementations.
Smart Cities are here to stay, but for their promise to be delivered, the data they produce must not be put in new siloes. In his session at @ThingsExpo, Mathias Herberts, Co-founder and CTO of Cityzen Data, will deep dive into best practices that will ensure a successful smart city journey.
Two weeks ago (November 3-5), I attended the Cloud Expo Silicon Valley as a speaker, where I presented on the security and privacy due diligence requirements for cloud solutions. Cloud security is a topical issue for every CIO, CISO, and technology buyer. Decision-makers are always looking for insights on how to mitigate the security risks of implementing and using cloud solutions. Based on the presentation topics covered at the conference, as well as the general discussions heard between sessi...
November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Penta Security is a leading vendor for data security solutions, including its encryption solution, D’Amo. By using FPE technology, D’Amo allows for the implementation of encryption technology to sensitive data fields without modification to schema in the database environment. With businesses having their data become increasingly more complicated in their mission-critical applications (such as ERP, CRM, HRM), continued ...
In his general session at 18th Cloud Expo, Lee Atchison, Principal Cloud Architect and Advocate at New Relic, discussed cloud as a ‘better data center’ and how it adds new capacity (faster) and improves application availability (redundancy). The cloud is a ‘Dynamic Tool for Dynamic Apps’ and resource allocation is an integral part of your application architecture, so use only the resources you need and allocate /de-allocate resources on the fly.
SYS-CON Events announced today that Cloudbric, a leading website security provider, will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Cloudbric is an elite full service website protection solution specifically designed for IT novices, entrepreneurs, and small and medium businesses. First launched in 2015, Cloudbric is based on the enterprise level Web Application Firewall by Penta Security Sys...
Virgil consists of an open-source encryption library, which implements Cryptographic Message Syntax (CMS) and Elliptic Curve Integrated Encryption Scheme (ECIES) (including RSA schema), a Key Management API, and a cloud-based Key Management Service (Virgil Keys). The Virgil Keys Service consists of a public key service and a private key escrow service. 

Data is the fuel that drives the machine learning algorithmic engines and ultimately provides the business value. In his session at Cloud Expo, Ed Featherston, a director and senior enterprise architect at Collaborative Consulting, will discuss the key considerations around quality, volume, timeliness, and pedigree that must be dealt with in order to properly fuel that engine.
SYS-CON Events announced today that MathFreeOn will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. MathFreeOn is Software as a Service (SaaS) used in Engineering and Math education. Write scripts and solve math problems online. MathFreeOn provides online courses for beginners or amateurs who have difficulties in writing scripts. In accordance with various mathematical topics, there are more tha...
In an era of historic innovation fueled by unprecedented access to data and technology, the low cost and risk of entering new markets has leveled the playing field for business. Today, any ambitious innovator can easily introduce a new application or product that can reinvent business models and transform the client experience. In their Day 2 Keynote at 19th Cloud Expo, Mercer Rowe, IBM Vice President of Strategic Alliances, and Raejeanne Skillern, Intel Vice President of Data Center Group and ...
The best way to leverage your Cloud Expo presence as a sponsor and exhibitor is to plan your news announcements around our events. The press covering Cloud Expo and @ThingsExpo will have access to these releases and will amplify your news announcements. More than two dozen Cloud companies either set deals at our shows or have announced their mergers and acquisitions at Cloud Expo. Product announcements during our show provide your company with the most reach through our targeted audiences.
@ThingsExpo has been named the Top 5 Most Influential Internet of Things Brand by Onalytica in the ‘The Internet of Things Landscape 2015: Top 100 Individuals and Brands.' Onalytica analyzed Twitter conversations around the #IoT debate to uncover the most influential brands and individuals driving the conversation. Onalytica captured data from 56,224 users. The PageRank based methodology they use to extract influencers on a particular topic (tweets mentioning #InternetofThings or #IoT in this ...
There is growing need for data-driven applications and the need for digital platforms to build these apps. In his session at 19th Cloud Expo, Muddu Sudhakar, VP and GM of Security & IoT at Splunk, will cover different PaaS solutions and Big Data platforms that are available to build applications. In addition, AI and machine learning are creating new requirements that developers need in the building of next-gen apps. The next-generation digital platforms have some of the past platform needs a...
"We've discovered that after shows 80% if leads that people get, 80% of the conversations end up on the show floor, meaning people forget about it, people forget who they talk to, people forget that there are actual business opportunities to be had here so we try to help out and keep the conversations going," explained Jeff Mesnik, Founder and President of ContentMX, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
Intelligent machines are here. Robots, self-driving cars, drones, bots and many IoT devices are becoming smarter with Machine Learning. In her session at @ThingsExpo, Sudha Jamthe, CEO of IoTDisruptions.com, will discuss the next wave of business disruption at the junction of IoT and AI, impacting many industries and set to change our lives, work and world as we know it.
More and more brands have jumped on the IoT bandwagon. We have an excess of wearables – activity trackers, smartwatches, smart glasses and sneakers, and more that track seemingly endless datapoints. However, most consumers have no idea what “IoT” means. Creating more wearables that track data shouldn't be the aim of brands; delivering meaningful, tangible relevance to their users should be. We're in a period in which the IoT pendulum is still swinging. Initially, it swung toward "smart for smar...