Welcome!

Java IoT Authors: Liz McMillan, Elizabeth White, Yeshim Deniz, Pat Romanski, Chris Schwarz

Related Topics: SDN Journal, Java IoT, Microservices Expo, Linux Containers, Containers Expo Blog, Agile Computing

SDN Journal: Blog Feed Post

@CloudExpo | #Cloud User Experience and Workflow

How these things relate to one another in the context of networking

We’ve spent some cycles talking about user experience and workflow in previous articles. So in this post, we’re going to explore how these things relate to one another in the context of networking. We’ll talk a little about each separately, then we’ll bring it together in the end.

User Experience
User Experience (UX), in networking is a tricky thing. It’s not just about the direct user interaction of a particular feature or of a particular product. Over at Packet Pushers, we see many blog entries reviewing network products.  Time and time again, they show us that UX encompasses something much broader:  It’s the experience of how well the vendor delivers the product, not just the product itself. Vendors must consider the user’s experience from the first interactions with the company, to the unboxing of the product, the ease of finding and consuming relevant documentation, through the actual support process.

Network Engineers expect that there will be problems.  However, problems frequently mean one-offs and exceptions until an appropriate fix surfaces.  If we can never find an answer in documentation, this can be frustrating.  Especially if we are told by support that it is a well known issue.  If it’s well known, then produce some documentation with workarounds!  If there is an associated bug, put a bug ID in the docs.  If possible, put a target release for an upcoming fix, too.  Easy to find, relevant documentation can vastly improve the experience of the product, even when dealing with bugs.

Let’s consider the UX of support.  On average, your users frequently know more about networking than you do.  Customers have poured a significant amount of their time into memorizing piles and piles of facts about how every tiny thing in networking should work. Standards are tricky thing, too.  If you are going to tell the customer that your product is “behaving according to standards” then you better be prepared to back that up.  You also should be prepared to back down from that argument as well.  There are many standards, and portions of standards, that are not followed by any vendor or community in practice.  Sometimes standards are not clear or they are contradictory.  In these cases, over time, implementations have evolved a certain way to deal with these inconsistencies in order to ensure interoperability. It is incumbent upon the vendor to adjust as required in these situations. Remember the Robustness Principle in RFC 1122 (section 1.2.2):   “Be liberal in what you accept, and conservative in what you send.”

The most important part here is that the user’s experience of the company is more important than just the product alone.  Vendors should understand all points of interaction with the customer from sales, to documentation, the product user interface, to support, should be crafted relative to the workflow of their customer.  Focus less on features, and more on solving problems.

Workflow
We’ve spent some time, in particular, talking about workflow here on the Plexxi blog site.  The first, and key, take away here is that Network Engineering is workflow dominated.  Everything we do ends up being a series of steps, and those steps don’t always involve direct interaction with the product.  The second takeaway is that workflows are dynamic.  As previously discussed, referential space in networking is enormously complicated.  Exactly where a network engineer starts their workflow in referential space, and what path they will end up traversing, is highly dependent on what they are doing and what they stumble across while they are working.

When customers are evaluating a product, what they need to understand is how the product solves some difficult problem for them, and this means the vendor must have a  solid understanding of where their product fits in referential space.  What difficult, error-prone, risk-heavy, or tedious path in this space are you solving?  It’s important to know that even if you are solving a problem well, you are at the same time altering the landscape of this space.  This is very important for the customer.  This is what that drives them to want to understand the classic “packet-walkthrough”, for instance.  If you are telling them “You won’t need to configure VLANs anymore” then you should be able to tangibly show them what they will be doing.

Ambiguity is bad.  To the customer, ambiguity means an investment in time and and effort to understand and operate the product.

Conclusion
Coming out of the SDN hype-cycle, we have learned many things (I hope).  The most important thing is that networking is really complicated.  We can’t just make it go away.  The most successful products have simply moved the complexity around, and they do this with little understanding of what network engineers do.

When vendors truly understand how user experience intersects with the complex space that network workflows happen in, then they can change how they build and deliver network products in innovative ways.  The way to do this is by partnering with network engineers and their teams, and to really listen to how they work and the problems they actually have.  Every part of the user experience should be tailored to make network engineers more effective.

In short, network engineers make better partners than they do targets. Understanding our customers means understanding networks in context. This is how we move networking forward.

The post User Experience and Workflow appeared first on Plexxi.

Read the original blog entry...

More Stories By Derick Winkworth

Derick Winkworth has been a developer, network engineer, and IT architect in various verticals throughout his career.He is currently a Product Manager at Plexxi, Inc where he focuses on workflow automation and product UX.

@ThingsExpo Stories
Internet of @ThingsExpo, taking place October 31 - November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 21st Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The Internet of Things (IoT) is the most profound change in personal and enterprise IT since the creation of the Worldwide Web more than 20 years ago. All major researchers estimate there will be tens of billions devic...
Everything run by electricity will eventually be connected to the Internet. Get ahead of the Internet of Things revolution and join Akvelon expert and IoT industry leader, Sergey Grebnov, in his session at @ThingsExpo, for an educational dive into the world of managing your home, workplace and all the devices they contain with the power of machine-based AI and intelligent Bot services for a completely streamlined experience.
"The Striim platform is a full end-to-end streaming integration and analytics platform that is middleware that covers a lot of different use cases," explained Steve Wilkes, Founder and CTO at Striim, in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
With tough new regulations coming to Europe on data privacy in May 2018, Calligo will explain why in reality the effect is global and transforms how you consider critical data. EU GDPR fundamentally rewrites the rules for cloud, Big Data and IoT. In his session at 21st Cloud Expo, Adam Ryan, Vice President and General Manager EMEA at Calligo, will examine the regulations and provide insight on how it affects technology, challenges the established rules and will usher in new levels of diligence...
SYS-CON Events announced today that Calligo, an innovative cloud service provider offering mid-sized companies the highest levels of data privacy and security, has been named "Bronze Sponsor" of SYS-CON's 21st International Cloud Expo ®, which will take place on Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Calligo offers unparalleled application performance guarantees, commercial flexibility and a personalised support service from its globally located cloud plat...
What sort of WebRTC based applications can we expect to see over the next year and beyond? One way to predict development trends is to see what sorts of applications startups are building. In his session at @ThingsExpo, Arin Sime, founder of WebRTC.ventures, discussed the current and likely future trends in WebRTC application development based on real requests for custom applications from real customers, as well as other public sources of information.
SYS-CON Events announced today that DXWorldExpo has been named “Global Sponsor” of SYS-CON's 21st International Cloud Expo, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Digital Transformation is the key issue driving the global enterprise IT business. Digital Transformation is most prominent among Global 2000 enterprises and government institutions.
SYS-CON Events announced today that Datera, that offers a radically new data management architecture, has been named "Exhibitor" of SYS-CON's 21st International Cloud Expo ®, which will take place on Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Datera is transforming the traditional datacenter model through modern cloud simplicity. The technology industry is at another major inflection point. The rise of mobile, the Internet of Things, data storage and Big...
While the focus and objectives of IoT initiatives are many and diverse, they all share a few common attributes, and one of those is the network. Commonly, that network includes the Internet, over which there isn't any real control for performance and availability. Or is there? The current state of the art for Big Data analytics, as applied to network telemetry, offers new opportunities for improving and assuring operational integrity. In his session at @ThingsExpo, Jim Frey, Vice President of S...
DX World EXPO, LLC., a Lighthouse Point, Florida-based startup trade show producer and the creator of "DXWorldEXPO® - Digital Transformation Conference & Expo" has announced its executive management team. The team is headed by Levent Selamoglu, who has been named CEO. "Now is the time for a truly global DX event, to bring together the leading minds from the technology world in a conversation about Digital Transformation," he said in making the announcement.
"We provide IoT solutions. We provide the most compatible solutions for many applications. Our solutions are industry agnostic and also protocol agnostic," explained Richard Han, Head of Sales and Marketing and Engineering at Systena America, in this SYS-CON.tv interview at @ThingsExpo, held June 6-8, 2017, at the Javits Center in New York City, NY.
"We are focused on SAP running in the clouds, to make this super easy because we believe in the tremendous value of those powerful worlds - SAP and the cloud," explained Frank Stienhans, CTO of Ocean9, Inc., in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
"DX encompasses the continuing technology revolution, and is addressing society's most important issues throughout the entire $78 trillion 21st-century global economy," said Roger Strukhoff, Conference Chair. "DX World Expo has organized these issues along 10 tracks with more than 150 of the world's top speakers coming to Istanbul to help change the world."
"We've been engaging with a lot of customers including Panasonic, we've been involved with Cisco and now we're working with the U.S. government - the Department of Homeland Security," explained Peter Jung, Chief Product Officer at Pulzze Systems, in this SYS-CON.tv interview at @ThingsExpo, held June 6-8, 2017, at the Javits Center in New York City, NY.
The financial services market is one of the most data-driven industries in the world, yet it’s bogged down by legacy CPU technologies that simply can’t keep up with the task of querying and visualizing billions of records. In his session at 20th Cloud Expo, Karthik Lalithraj, a Principal Solutions Architect at Kinetica, discussed how the advent of advanced in-database analytics on the GPU makes it possible to run sophisticated data science workloads on the same database that is housing the rich...
SYS-CON Events announced today that Massive Networks will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Massive Networks mission is simple. To help your business operate seamlessly with fast, reliable, and secure internet and network solutions. Improve your customer's experience with outstanding connections to your cloud.
"MobiDev is a Ukraine-based software development company. We do mobile development, and we're specialists in that. But we do full stack software development for entrepreneurs, for emerging companies, and for enterprise ventures," explained Alan Winters, U.S. Head of Business Development at MobiDev, in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
SYS-CON Events announced today that DXWorldExpo has been named “Global Sponsor” of SYS-CON's 21st International Cloud Expo, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Digital Transformation is the key issue driving the global enterprise IT business. Digital Transformation is most prominent among Global 2000 enterprises and government institutions.
In his opening keynote at 20th Cloud Expo, Michael Maximilien, Research Scientist, Architect, and Engineer at IBM, discussed the full potential of the cloud and social data requires artificial intelligence. By mixing Cloud Foundry and the rich set of Watson services, IBM's Bluemix is the best cloud operating system for enterprises today, providing rapid development and deployment of applications that can take advantage of the rich catalog of Watson services to help drive insights from the vast t...
SYS-CON Events announced today that EnterpriseTech has been named “Media Sponsor” of SYS-CON's 21st International Cloud Expo, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. EnterpriseTech is a professional resource for news and intelligence covering the migration of high-end technologies into the enterprise and business-IT industry, with a special focus on high-tech solutions in new product development, workload management, increased effic...