|By Joe Winchester||
|February 5, 2007 04:00 PM EST||
I am always in awe of people who develop hardware. They're the real engineers of our profession, the ones pushing forward the speeds at which things work, their size, and their connectivity. For example, in 2005 there were more computer chips produced worldwide than grains of rice harvested and at a lower unit cost. Tonight as I was watching a movie from the 1980s, instead of dating it by the big hair and shoulder pads, the tree rings were most visible by the size of the mobile phone the hero was using, the lack of a plasma or LCD wide-screen TV in an otherwise luxurious living room, and the absence of a satellite navigation device as the lead characters got lost following directions from a map.
Why is it then that we in the software trade have let the side down so badly? Whereas hardware has advanced so dramatically in the last 40 years, I believe that software has stumbled along and, at worst, gone backward in a sort of fashion-driven and hysteria-led fervor. It must drive the hardware guys crazy - each time they achieve a new technological breakthrough with engineering brilliance, the software that runs on their new marvel seems to take the same number of steps backward that they managed to advance.
I remember coding in RPG in the 1980s and struggling to keep response times down so users wouldn't become dissatisfied with the application and bombard our help desk with complaints. If things got too bad, the customer could always upgrade their box to a newer and more powerful model and, riding the wave of Moore's Law with semiconductor speed doubling and price halving every six months, this was always the long stop for poorly performing code. However, as each new box came along with more memory and more processing power, the software somehow became larger and slower, so that the overall response time never seemed to really go down. I always felt sorry for the hardware engineers who with each new chipset probably thought, "Phew, we've just created an X mega/gigahertz chip; now everything that ran slowly before will perform OK, let's take a break," only to receive the call on their vacation that a new OS release or software package had been created that needed their new hardware specification as a minimum and could they please work on the next release to make it perform acceptably.
My mobile phone broke the other day after it fell on the kitchen floor, and after an apologetic call to my network provider, they agreed to send me a new one. Fortunately it wasn't going to cost me anything so I naturally talked myself into getting the latest whiz-bang model. When it arrived I was in awe of the thing: it's super slim, has the most gorgeous anodized case, a viewing area larger than my digital camera's, and as a piece of engineering is a work of art. The software on it, however, is absolutely terrible: to send a message I'm required to open a folder called messages, select "create," then type the message, pushing a button for "options", then pressing "send" again, which then asks me whether I want to send SMS or MMS. From a usability standpoint, it is just appalling. I don't care about network protocol; I want the phone's software to figure out which to use by analyzing the message's content.
There are two buttons on the front of the phone that will connect me to the Internet, one of which I keep pressing by accident when I'm backing up through menus. I don't want to connect to the Internet, ever, so I then have to press another button to cancel this. "Do you want to cancel?" This is the only time the phone ever asks for confirmation and, unfortunately for me, the only time I don't want to be asked. After pressing "Yes," it then comes up with a dialog telling me the number of bytes transferred that I have to press another button to dismiss. Why do I care about the number of bytes? It feels like the thing has a bunch of debug options left on. When I receive a call and the lid is open I press the green call button to accept. If I get a call and the lid is shut, all I have to do is open it and not push the button. Nice touch Mr. Usability Designer, except that if I open it and push the green button because I'm not thinking it holds the call. What is holding a call? All I know is that I can hear them and they can't hear me and I have to now push another button to retrieve the call.
My TV has a recordable receiver that can store shows on its internal hard drive allowing me to watch them at my leisure. This is great and totally changes the way one watches TV; however, when the chaps wrote their software on it they decided that the remote control buttons for changing channels would be up for a higher channel and down for a lower number. Not a bad choice, except the person writing the software to allow the program guide to be viewed used, not illogically, down for higher number channels (as the list is sorted with the lowest number at the top), so there are now two opposite ways to switch channel numbers depending on which part of the device's software you're using.
The list of frustrating software things that plague every existence doesn't end there, and it just disheartens me that the basic task of analyzing, understanding, and tooling for the user's most frequent and simple scenarios seem to have been overtaken by an obsession to cram as much functionality as possible into the hardware, overloading it with slow and poorly thought-through applications. In software we need to stop this millennium's ridiculous obsession with chasing the latest architectural fad or silver bullet that whizzes past, and instead focus on going back to basics and finding out what our users want and giving them something that's reliable, resilient, and more hard wearing.
|Carl 02/12/07 01:57:58 PM EST|
It's not accurate to say "look at how cool the h/w is" with your cell phone but complain about the "s/w" as if the UI were the only s/w involved. There is so much s/w behind making that phone work, routing calls, cells, protocols, etc. The h/w by itself would be useless. (Then there was all the CAD/CAM software used to design the h/w and its chips and circuits, run the manufacturing process, track production, shipping...).
Similarly with the RPG example; "gee, I still have to worry about poor performace 'cause we've junked up the fast h/w with useless features" - except that nobody wants just paper reports printed out weekly; they want their reports on-demand via the web. That's a ton of s/w behind all that. Do you have any appreciation for the internet and web browsers?
I think that a good part of the problem is the ephemeral nature of software. First of all, you can't see it or touch it, so like with these examples (above) he doesn't realize how much s/w he is touching. It has gotten very much more sophisticated, with layers upon layers of code. If he, as a s/w guy, isn't aware of it, how much less is management above him aware?
Does software engineering have problem? Sure. Would more engineering disciple help? Probably. But since software bits are "free", but hardware costs money to manufacture, it'll probably always be easier for bad software to "escape" (i.e. be released) than bad hardware - especially when the question is "does it work?" and not "does it work well?".
|Bill Albing 02/12/07 01:05:40 PM EST|
You know, it's not really the fault of the software developers, per se. All your examples have to do with software that has to work with hardware in an integrated fashion, and the companies that make those devices still see themselves as hardware companies not as service companies with solutions that integrate both hardware and software. Until they do, you'll see this disparity between hardware and software advances.
|Reema 02/09/07 03:17:08 PM EST|
Absolutely agreed! AJAX doesn't do a whit for us if we don't know the basics of UI design...
|BK 01/22/07 10:15:27 PM EST|
I agreed: hardware folks are real engineers. Software "engineer" are more like "pseudo-engineers". This is related to the fact that software "engineering" practices itself is "promiscuous. What do I mean by that?.
There, you have it: software allows Tom, Dick, Harry of lower caliber to code; hardware allows only those who knows engineering well to work with it for most part.
|Dennis Muzza 01/22/07 06:29:13 PM EST|
Yes, hardware engineering is a much more formal discipline than software engineering and there are many things we should be learning from them, but while not trying to downplay their achievements, mastering and harnessing the laws of electronics doesn't present nearly the same kind of challenge as figuring out the best way to arrange and present information to us fickle humans. While we still have a long way to go in the field of usability, looking at the achievements of the last 30 years (Lotus 1-2-3, Mac, Linux, Google, and a long etcetera)I don't think software professionals as a whole should be particularly ashamed.
With billions of sensors deployed worldwide, the amount of machine-generated data will soon exceed what our networks can handle. But consumers and businesses will expect seamless experiences and real-time responsiveness. What does this mean for IoT devices and the infrastructure that supports them? More of the data will need to be handled at - or closer to - the devices themselves.
Apr. 28, 2017 03:15 AM EDT Reads: 899
SYS-CON Events announced today that DatacenterDynamics has been named “Media Sponsor” of SYS-CON's 18th International Cloud Expo, which will take place on June 7–9, 2016, at the Javits Center in New York City, NY. DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Apr. 28, 2017 03:00 AM EDT Reads: 6,194
SYS-CON Events announced today that Hitachi, the leading provider the Internet of Things and Digital Transformation, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Hitachi Data Systems, a wholly owned subsidiary of Hitachi, Ltd., offers an integrated portfolio of services and solutions that enable digital transformation through enhanced data management, governance, mobility and analytics. We help globa...
Apr. 28, 2017 02:30 AM EDT Reads: 1,355
NHK, Japan Broadcasting, will feature the upcoming @ThingsExpo Silicon Valley in a special 'Internet of Things' and smart technology documentary that will be filmed on the expo floor between November 3 to 5, 2015, in Santa Clara. NHK is the sole public TV network in Japan equivalent to the BBC in the UK and the largest in Asia with many award-winning science and technology programs. Japanese TV is producing a documentary about IoT and Smart technology and will be covering @ThingsExpo Silicon Val...
Apr. 28, 2017 01:15 AM EDT Reads: 9,254
The explosion of new web/cloud/IoT-based applications and the data they generate are transforming our world right before our eyes. In this rush to adopt these new technologies, organizations are often ignoring fundamental questions concerning who owns the data and failing to ask for permission to conduct invasive surveillance of their customers. Organizations that are not transparent about how their systems gather data telemetry without offering shared data ownership risk product rejection, regu...
Apr. 28, 2017 12:45 AM EDT Reads: 1,677
The 20th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held June 6-8, 2017, at the Javits Center in New York City, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Containers, Microservices and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportunity. Submit your speaking proposal ...
Apr. 28, 2017 12:15 AM EDT Reads: 1,367
Grape Up is a software company, specialized in cloud native application development and professional services related to Cloud Foundry PaaS. With five expert teams that operate in various sectors of the market across the USA and Europe, we work with a variety of customers from emerging startups to Fortune 1000 companies.
Apr. 27, 2017 10:45 PM EDT Reads: 2,430
Financial Technology has become a topic of intense interest throughout the cloud developer and enterprise IT communities. Accordingly, attendees at the upcoming 20th Cloud Expo at the Javits Center in New York, June 6-8, 2017, will find fresh new content in a new track called FinTech.
Apr. 27, 2017 10:30 PM EDT Reads: 2,452
@GonzalezCarmen has been ranked the Number One Influencer and @ThingsExpo has been named the Number One Brand in the “M2M 2016: Top 100 Influencers and Brands” by Analytic. Onalytica analyzed tweets over the last 6 months mentioning the keywords M2M OR “Machine to Machine.” They then identified the top 100 most influential brands and individuals leading the discussion on Twitter.
Apr. 27, 2017 10:30 PM EDT Reads: 1,303
Cognitive Computing is becoming the foundation for a new generation of solutions that have the potential to transform business. Unlike traditional approaches to building solutions, a cognitive computing approach allows the data to help determine the way applications are designed. This contrasts with conventional software development that begins with defining logic based on the current way a business operates. In her session at 18th Cloud Expo, Judith S. Hurwitz, President and CEO of Hurwitz & ...
Apr. 27, 2017 10:15 PM EDT Reads: 9,244
In his keynote at @ThingsExpo, Chris Matthieu, Director of IoT Engineering at Citrix and co-founder and CTO of Octoblu, focused on building an IoT platform and company. He provided a behind-the-scenes look at Octoblu’s platform, business, and pivots along the way (including the Citrix acquisition of Octoblu).
Apr. 27, 2017 10:15 PM EDT Reads: 1,479
SYS-CON Events announced today that Interoute, owner-operator of one of Europe's largest networks and a global cloud services platform, has been named “Bronze Sponsor” of SYS-CON's 20th Cloud Expo, which will take place on June 6-8, 2017 at the Javits Center in New York, New York. Interoute is the owner-operator of one of Europe's largest networks and a global cloud services platform which encompasses 12 data centers, 14 virtual data centers and 31 colocation centers, with connections to 195 add...
Apr. 27, 2017 10:00 PM EDT Reads: 2,070
Today we can collect lots and lots of performance data. We build beautiful dashboards and even have fancy query languages to access and transform the data. Still performance data is a secret language only a couple of people understand. The more business becomes digital the more stakeholders are interested in this data including how it relates to business. Some of these people have never used a monitoring tool before. They have a question on their mind like “How is my application doing” but no id...
Apr. 27, 2017 09:15 PM EDT Reads: 7,303
With major technology companies and startups seriously embracing IoT strategies, now is the perfect time to attend @ThingsExpo 2016 in New York. Learn what is going on, contribute to the discussions, and ensure that your enterprise is as "IoT-Ready" as it can be! Internet of @ThingsExpo, taking place June 6-8, 2017, at the Javits Center in New York City, New York, is co-located with 20th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry p...
Apr. 27, 2017 09:15 PM EDT Reads: 1,287
Web Real-Time Communication APIs have quickly revolutionized what browsers are capable of. In addition to video and audio streams, we can now bi-directionally send arbitrary data over WebRTC's PeerConnection Data Channels. With the advent of Progressive Web Apps and new hardware APIs such as WebBluetooh and WebUSB, we can finally enable users to stitch together the Internet of Things directly from their browsers while communicating privately and securely in a decentralized way.
Apr. 27, 2017 09:15 PM EDT Reads: 9,123
Multiple data types are pouring into IoT deployments. Data is coming in small packages as well as enormous files and data streams of many sizes. Widespread use of mobile devices adds to the total. In this power panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, panelists will look at the tools and environments that are being put to use in IoT deployments, as well as the team skills a modern enterprise IT shop needs to keep things running, get a handle on all this data, and deli...
Apr. 27, 2017 08:45 PM EDT Reads: 2,511
SYS-CON Events announced today that CollabNet, a global leader in enterprise software development, release automation and DevOps solutions, will be a Bronze Sponsor of SYS-CON's 20th International Cloud Expo®, taking place from June 6-8, 2017, at the Javits Center in New York City, NY. CollabNet offers a broad range of solutions with the mission of helping modern organizations deliver quality software at speed. The company’s latest innovation, the DevOps Lifecycle Manager (DLM), supports Value S...
Apr. 27, 2017 08:00 PM EDT Reads: 1,148
The Internet of Things is clearly many things: data collection and analytics, wearables, Smart Grids and Smart Cities, the Industrial Internet, and more. Cool platforms like Arduino, Raspberry Pi, Intel's Galileo and Edison, and a diverse world of sensors are making the IoT a great toy box for developers in all these areas. In this Power Panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, panelists discussed what things are the most important, which will have the most profound e...
Apr. 27, 2017 07:45 PM EDT Reads: 2,319
SYS-CON Events announced today that Grape Up will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct. 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Grape Up is a software company specializing in cloud native application development and professional services related to Cloud Foundry PaaS. With five expert teams that operate in various sectors of the market across the U.S. and Europe, Grape Up works with a variety of customers from emergi...
Apr. 27, 2017 06:45 PM EDT Reads: 2,239
The age of Digital Disruption is evolving into the next era – Digital Cohesion, an age in which applications securely self-assemble and deliver predictive services that continuously adapt to user behavior. Information from devices, sensors and applications around us will drive services seamlessly across mobile and fixed devices/infrastructure. This evolution is happening now in software defined services and secure networking. Four key drivers – Performance, Economics, Interoperability and Trust ...
Apr. 27, 2017 06:45 PM EDT Reads: 767