Java IoT Authors: Elizabeth White, Yeshim Deniz, Zakia Bouachraoui, Liz McMillan, William Schmarzo

Related Topics: @DevOpsSummit, Java IoT, @CloudExpo

@DevOpsSummit: Blog Feed Post

Can ITIL and DevOps Work Together in the Digital Age? | @DevOpsSummit #DevOps

Automation administers a successful marriage of waterfall and agile methodologies

Can ITIL and DevOps Work Together in the Digital Age?
By Michael Schmidt

Since the ITIL guidelines to robust software engineering were perfected in the 1990s, the agile manifesto has been fulfilled. Speed is often now king, as many modern day enterprises stay ahead of the competition with continuous delivery. DevOps, the spearhead of the agile movement, directly opposes ITIL best practices for structured IT progress. Does ITIL still have a place in today's business world?

If a company ripped up the ITIL rulebook and chose to pioneer a full-on DevOps approach they would innovate fast, bringing apps to market at breakneck speed to give customers cutting-edge service. The problem would be reliability. Change is only useful if it works.

A business ran purely on ITIL practices would give reliable customer service. Waterfall IT operations would be robust and problems rare. But from a business point of view, the company would move slowly.

It is important not to think of DevOps and ITIL as directly apposed philosophies to run a business by. Each has its uses depending on the situation, but a marriage of the two approaches can be vital in creating a balanced business approach.

Sometimes ITIL and DevOps are just too different to run side-by-side with no overlap, and we must take the most relevant parts of each on a project-by-project basis. The main driver in this decision-making process should be common sense, or ‘business sense'.

When IT concerns outweigh business direction, it is not doing its job. Without IT we cannot run a bank or an airline. In fact there are very few businesses that can run without IT today. You could run a small shop, perhaps, but not a chain of shops, where for instance prices would need adjusting in every branch from a central system. IT has become so vital in recent years that we forget the role it should play, which is to support the business.

Often legacy issues come into play. Say you have a CMDB that was built on ITIL some time ago and works perfectly well. You could need to pull data from it for use on a DevOps project, but there would be no point building it again from scratch.

The significance of failure is another factor in choosing which approach to use, and depends on business type. A bank can afford to fail much less than a social media site, for instance. If a bank was to follow a strictly ITIL approach it would fail less, but each time it did could have catastrophic consequences.

DevOps acknowledges that technology will break and is prepared for that inevitability. Perhaps the gamble the bank must take is to sacrifice a bit of reliability for an improved ability to recover from failure.

In fact, a bank is a good example of a business that can combine ITIL and DevOps. Data can be heavily protected in the silos of slow, mainframe systems and moved by batch, but then service applications can be built on top of that using middleware, DevOps and automation which allows data to move faster, on demand.

However you choose to marry ITIL and DevOps, automation provides a common platform that facilitates both approaches. The key is to find the point where ITIL and DevOps tools interact - the shaded centre of the Venn diagram.

For instance, DevOps could request an environment to be automatically spun up from a service catalogue within ServiceNow, a tool based on ITIL principles. ServiceNow is reliable and well organised. It has everything a developer would previously have requested from IT operations. However, a service catalogue is DevOps in nature, as a developer uses it to fulfils the role of IT operations, blurring the line between dev and ops.

Automation allows potentially heterogeneous tools to work in harmony. Many solutions come with built-in integration agents approved by the makers of the tools themselves.

Whether ITIL or DevOps, the standardization of tools in general only works up to hardware and infrastructure level. After that, so many factors come into play that inevitably a huge variety of tools are chosen. Sometimes it is even just personal preference of tools that allow certain members of staff to work efficiently.

There is much evidence that suggests IT projects that combine both ITIL and DevOps ideals can continue work together. While some industry leaders suggest keeping the two ideologies separate, in practice a marriage of the two can often still make perfect business sense.

Read the original blog entry...

More Stories By Automic Blog

Automic, a leader in business automation, helps enterprises drive competitive advantage by automating their IT factory - from on-premise to the Cloud, Big Data and the Internet of Things.

With offices across North America, Europe and Asia-Pacific, Automic powers over 2,600 customers including Bosch, PSA, BT, Carphone Warehouse, Deutsche Post, Societe Generale, TUI and Swisscom. The company is privately held by EQT. More information can be found at www.automic.com.

IoT & Smart Cities Stories
In his general session at 19th Cloud Expo, Manish Dixit, VP of Product and Engineering at Dice, discussed how Dice leverages data insights and tools to help both tech professionals and recruiters better understand how skills relate to each other and which skills are in high demand using interactive visualizations and salary indicator tools to maximize earning potential. Manish Dixit is VP of Product and Engineering at Dice. As the leader of the Product, Engineering and Data Sciences team at D...
Dynatrace is an application performance management software company with products for the information technology departments and digital business owners of medium and large businesses. Building the Future of Monitoring with Artificial Intelligence. Today we can collect lots and lots of performance data. We build beautiful dashboards and even have fancy query languages to access and transform the data. Still performance data is a secret language only a couple of people understand. The more busine...
Bill Schmarzo, author of "Big Data: Understanding How Data Powers Big Business" and "Big Data MBA: Driving Business Strategies with Data Science," is responsible for setting the strategy and defining the Big Data service offerings and capabilities for EMC Global Services Big Data Practice. As the CTO for the Big Data Practice, he is responsible for working with organizations to help them identify where and how to start their big data journeys. He's written several white papers, is an avid blogge...
Nicolas Fierro is CEO of MIMIR Blockchain Solutions. He is a programmer, technologist, and operations dev who has worked with Ethereum and blockchain since 2014. His knowledge in blockchain dates to when he performed dev ops services to the Ethereum Foundation as one the privileged few developers to work with the original core team in Switzerland.
René Bostic is the Technical VP of the IBM Cloud Unit in North America. Enjoying her career with IBM during the modern millennial technological era, she is an expert in cloud computing, DevOps and emerging cloud technologies such as Blockchain. Her strengths and core competencies include a proven record of accomplishments in consensus building at all levels to assess, plan, and implement enterprise and cloud computing solutions. René is a member of the Society of Women Engineers (SWE) and a m...
Andrew Keys is Co-Founder of ConsenSys Enterprise. He comes to ConsenSys Enterprise with capital markets, technology and entrepreneurial experience. Previously, he worked for UBS investment bank in equities analysis. Later, he was responsible for the creation and distribution of life settlement products to hedge funds and investment banks. After, he co-founded a revenue cycle management company where he learned about Bitcoin and eventually Ethereal. Andrew's role at ConsenSys Enterprise is a mul...
Whenever a new technology hits the high points of hype, everyone starts talking about it like it will solve all their business problems. Blockchain is one of those technologies. According to Gartner's latest report on the hype cycle of emerging technologies, blockchain has just passed the peak of their hype cycle curve. If you read the news articles about it, one would think it has taken over the technology world. No disruptive technology is without its challenges and potential impediments t...
If a machine can invent, does this mean the end of the patent system as we know it? The patent system, both in the US and Europe, allows companies to protect their inventions and helps foster innovation. However, Artificial Intelligence (AI) could be set to disrupt the patent system as we know it. This talk will examine how AI may change the patent landscape in the years to come. Furthermore, ways in which companies can best protect their AI related inventions will be examined from both a US and...
Bill Schmarzo, Tech Chair of "Big Data | Analytics" of upcoming CloudEXPO | DXWorldEXPO New York (November 12-13, 2018, New York City) today announced the outline and schedule of the track. "The track has been designed in experience/degree order," said Schmarzo. "So, that folks who attend the entire track can leave the conference with some of the skills necessary to get their work done when they get back to their offices. It actually ties back to some work that I'm doing at the University of San...
When talking IoT we often focus on the devices, the sensors, the hardware itself. The new smart appliances, the new smart or self-driving cars (which are amalgamations of many ‘things'). When we are looking at the world of IoT, we should take a step back, look at the big picture. What value are these devices providing. IoT is not about the devices, its about the data consumed and generated. The devices are tools, mechanisms, conduits. This paper discusses the considerations when dealing with the...