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DevOps And ITIL: Friends Or Enemies? @DevOpsSummit #DevOps #Microservices

Today’s Agile, DevOps context makes the current version of ITIL looks like a recipe for roadblock

In 1944, the CIA's precursor, the Office of Strategic Services, distributed the Simple Sabotage Field Manual, a pamphlet containing instructions on how Allied sympathizers in Nazi Germany might weaken the companies they worked for.

Such advice included avoiding shortcuts and doing everything through channels, advocating caution, and making sure approvals required multiple people.

How to sabotage an organization, according to the OSS:

Ironically, for many IT organizations, such counterproductive measures may sound surprisingly familiar, and in fact, may be part of a formal approach to IT Service Management (ITSM) known as ITIL.

ITIL (which once stood for Information Technology Infrastructure Library, but is now simply ITIL) is a set of ITSM practices and procedures for core IT processes like change management, service-level management, incident management, and several others.

ITIL has actually been around since the 1980s, and has matured substantially in the intervening time. Today it belongs to AXELOS, a joint venture between the British Government and Capita plc. In spite of these years of progress, however, today's Agile, DevOps context for IT makes the current version of ITIL from 2011 look to some people like a recipe for roadblocks and busy work.

ITIL: Part of the Problem?
In fact, ITIL skeptics abound. "Frameworks like ITIL create the illusion of control that results in [the] organizational delusion that IT is efficient and manageable," says Greg Ferro, long-time consultant and co-founder at Packet Pushers Interactive. "The single biggest problem in ITIL [is that] the creation of silos creates ‘not my problem' attitudes."

Read the entire article at http://www.forbes.com/sites/jasonbloomberg/2015/11/13/devops-and-itil-friends-or-enemies/.

Intellyx advises companies on their digital transformation initiatives and helps vendors communicate their agility stories. As of the time of writing, Chef Software and Moogsoft are Intellyx customers. None of the other organizations mentioned in this article are Intellyx customers. ITIL is a registered trademark of AXELOS.

Read the original blog entry...

More Stories By Jason Bloomberg

Jason Bloomberg is the leading expert on architecting agility for the enterprise. As president of Intellyx, Mr. Bloomberg brings his years of thought leadership in the areas of Cloud Computing, Enterprise Architecture, and Service-Oriented Architecture to a global clientele of business executives, architects, software vendors, and Cloud service providers looking to achieve technology-enabled business agility across their organizations and for their customers. His latest book, The Agile Architecture Revolution (John Wiley & Sons, 2013), sets the stage for Mr. Bloomberg’s groundbreaking Agile Architecture vision.

Mr. Bloomberg is perhaps best known for his twelve years at ZapThink, where he created and delivered the Licensed ZapThink Architect (LZA) SOA course and associated credential, certifying over 1,700 professionals worldwide. He is one of the original Managing Partners of ZapThink LLC, the leading SOA advisory and analysis firm, which was acquired by Dovel Technologies in 2011. He now runs the successor to the LZA program, the Bloomberg Agile Architecture Course, around the world.

Mr. Bloomberg is a frequent conference speaker and prolific writer. He has published over 500 articles, spoken at over 300 conferences, Webinars, and other events, and has been quoted in the press over 1,400 times as the leading expert on agile approaches to architecture in the enterprise.

Mr. Bloomberg’s previous book, Service Orient or Be Doomed! How Service Orientation Will Change Your Business (John Wiley & Sons, 2006, coauthored with Ron Schmelzer), is recognized as the leading business book on Service Orientation. He also co-authored the books XML and Web Services Unleashed (SAMS Publishing, 2002), and Web Page Scripting Techniques (Hayden Books, 1996).

Prior to ZapThink, Mr. Bloomberg built a diverse background in eBusiness technology management and industry analysis, including serving as a senior analyst in IDC’s eBusiness Advisory group, as well as holding eBusiness management positions at USWeb/CKS (later marchFIRST) and WaveBend Solutions (now Hitachi Consulting).

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