Java IoT Authors: Yeshim Deniz, Pat Romanski, Liz McMillan, Zakia Bouachraoui, Carmen Gonzalez

Related Topics: @CloudExpo, Java IoT, Agile Computing

@CloudExpo: Blog Feed Post

Going 100% SaaS: Deploying and Operating By @YuviKochar | @CloudExpo #Cloud

I have found that SaaS implementations are most successful when the business function and IT teams work together

Going 100% SaaS: Deploying and Operating
By Yuvi Kochar

This is the second post in this series. For the first see: Going 100% SaaS.

As I mentioned before, SaaS is not just a software product, but also a service. In addition, due to the fact that the product is constantly enhanced and upgraded, it requires more active management than a traditional COTS product.

I have found that SaaS implementations are most successful when the business function and IT teams work together to select, deploy and operate SaaS products. In many organizations, SaaS products are identified and selected by the business and IT is engaged later in the process. It is important to involve the IT team early for proper technical due-diligence before the product is acquired. While it is best for the business function to assume overall functional responsibility for the solution, it is important for IT remain engaged on an ongoing basis to manage Cybersecurity, Integrations, and complex Reporting and Data Analytics.

The organization should implement processes to identify and deploy relevant product enhancements on a continuous basis. I sometimes find SaaS products being managed like traditional COTS applications and enhancements deployed infrequently. This approach does not allow the organization to take advantage of new features in a timely manner.

The Team
Business Analysts (~60%)
In my experience, the best team to operate a portfolio of SaaS applications is primarily composed of Business Analysts (BAs). BAs work closely with the business function users to identify requirements, configure the system and provide training and support.

System Analysts (~35%)
Systems Analysts (SAs) focus on tasks that require deeper technical skills: Technology Architecture, Integration and Complex Reporting. SAs also perform deeper technical analysis to help resolve complex system or data issues.

Project Managers (~10%)
Project Managers (PMs) ensure that significant enhancements and implementations are completed in a timely manner. In addition, PMs own the Vendor Relationship and are responsible for contract negotiation. PMs also manage the Budget.

In Conclusion
As with any important technology decision, it is essential to thoroughly evaluate options and ensure that the product and the vendor are a good fit for the needs and the culture of the organization

Read the original blog entry...

More Stories By Bob Gourley

Bob Gourley writes on enterprise IT. He is a founder of Crucial Point and publisher of CTOvision.com

IoT & Smart Cities Stories
Dion Hinchcliffe is an internationally recognized digital expert, bestselling book author, frequent keynote speaker, analyst, futurist, and transformation expert based in Washington, DC. He is currently Chief Strategy Officer at the industry-leading digital strategy and online community solutions firm, 7Summits.
Digital Transformation is much more than a buzzword. The radical shift to digital mechanisms for almost every process is evident across all industries and verticals. This is often especially true in financial services, where the legacy environment is many times unable to keep up with the rapidly shifting demands of the consumer. The constant pressure to provide complete, omnichannel delivery of customer-facing solutions to meet both regulatory and customer demands is putting enormous pressure on...
IoT is rapidly becoming mainstream as more and more investments are made into the platforms and technology. As this movement continues to expand and gain momentum it creates a massive wall of noise that can be difficult to sift through. Unfortunately, this inevitably makes IoT less approachable for people to get started with and can hamper efforts to integrate this key technology into your own portfolio. There are so many connected products already in place today with many hundreds more on the h...
The standardization of container runtimes and images has sparked the creation of an almost overwhelming number of new open source projects that build on and otherwise work with these specifications. Of course, there's Kubernetes, which orchestrates and manages collections of containers. It was one of the first and best-known examples of projects that make containers truly useful for production use. However, more recently, the container ecosystem has truly exploded. A service mesh like Istio addr...
Digital Transformation: Preparing Cloud & IoT Security for the Age of Artificial Intelligence. As automation and artificial intelligence (AI) power solution development and delivery, many businesses need to build backend cloud capabilities. Well-poised organizations, marketing smart devices with AI and BlockChain capabilities prepare to refine compliance and regulatory capabilities in 2018. Volumes of health, financial, technical and privacy data, along with tightening compliance requirements by...
Charles Araujo is an industry analyst, internationally recognized authority on the Digital Enterprise and author of The Quantum Age of IT: Why Everything You Know About IT is About to Change. As Principal Analyst with Intellyx, he writes, speaks and advises organizations on how to navigate through this time of disruption. He is also the founder of The Institute for Digital Transformation and a sought after keynote speaker. He has been a regular contributor to both InformationWeek and CIO Insight...
Andrew Keys is Co-Founder of ConsenSys Enterprise. He comes to ConsenSys Enterprise with capital markets, technology and entrepreneurial experience. Previously, he worked for UBS investment bank in equities analysis. Later, he was responsible for the creation and distribution of life settlement products to hedge funds and investment banks. After, he co-founded a revenue cycle management company where he learned about Bitcoin and eventually Ethereal. Andrew's role at ConsenSys Enterprise is a mul...
To Really Work for Enterprises, MultiCloud Adoption Requires Far Better and Inclusive Cloud Monitoring and Cost Management … But How? Overwhelmingly, even as enterprises have adopted cloud computing and are expanding to multi-cloud computing, IT leaders remain concerned about how to monitor, manage and control costs across hybrid and multi-cloud deployments. It’s clear that traditional IT monitoring and management approaches, designed after all for on-premises data centers, are falling short in ...
In his general session at 19th Cloud Expo, Manish Dixit, VP of Product and Engineering at Dice, discussed how Dice leverages data insights and tools to help both tech professionals and recruiters better understand how skills relate to each other and which skills are in high demand using interactive visualizations and salary indicator tools to maximize earning potential. Manish Dixit is VP of Product and Engineering at Dice. As the leader of the Product, Engineering and Data Sciences team at D...
Dynatrace is an application performance management software company with products for the information technology departments and digital business owners of medium and large businesses. Building the Future of Monitoring with Artificial Intelligence. Today we can collect lots and lots of performance data. We build beautiful dashboards and even have fancy query languages to access and transform the data. Still performance data is a secret language only a couple of people understand. The more busine...