Welcome!

Java IoT Authors: Yeshim Deniz, Pat Romanski, Liz McMillan, Zakia Bouachraoui, Carmen Gonzalez

Related Topics: @CloudExpo, Java IoT, Agile Computing

@CloudExpo: Blog Post

The Most Important Consideration When Moving to the Cloud: People | @CloudExpo #Cloud

Once the decision to implement a hybrid solution is made, companies need to begin the cloud solution provider selection process

We've seen the statistics about the continued growth of cloud adoption in the enterprise in 2016 (not surprising). What some people might not realize is the projected growth of hybrid cloud adoption - what experts believe to be the next phase in the evolution of the cloud. The global market for hybrid cloud adoption was over $25 billion in 2014, and analyst firm IDC predicts the same market to reach $84 billion by 2019. The model is growing so rapidly because organizations want to take advantage of the cost-savings enabled by the public cloud, but they realize the model can't provide the levels of security and regulatory compliance needed to protect sensitive or mission-critical on-premise data. A hybrid solution is the most secure and cost-effective approach for many organizations.

Once the decision to implement a hybrid solution is made, companies need to begin the cloud solution provider selection process. This relationship needs to be a true partnership, involving ongoing collaboration on design, build and support. When evaluating providers, an examination of factors such as reputation, uptime, security and integration are key, as well as an in-depth look at the provider's approaches for provisioning, environment tuning, technical monitoring and communication. Providers need to "score" high on these factors if they want to be relevant, earn business in a fast-paced competitive space and create a great cloud experience.

While this is understandably an integral part of the selection process, it doesn't take into account what I believe is the most critical part of the selection process: the people with whom you choose to do business. Time and time again we talk with companies struggling with their provider, and, while they certainly may have technology issues, we typically find that it's the people issues surrounding the cloud that cause the disconnection.

Here are four "people" considerations you should look for in a cloud services partner:

  1. How is the cloud provider going to learn my business and understand what may be coming down the road or risks to look for? If you are a CFO this means anticipating increased needs during closing of the books. For a manufacturer, it could be good support during an upgrade on the shop floor, and for a retailer, it could be lots of planning and attention during Black Friday and Cyber Monday.
  2. Who is going to help us migrate to the new cloud provider? From the first conversation, a partner needs strong project owners to set and communicate a plan that combines a company's unique needs with a proven methodology to make the move seamless and the process less risky. Getting off to a great start in the cloud helps ensure a smooth ride.
  3. What level of engagement will I have with the leadership of my cloud partner? It should be the prerogative of any customer to connect with the people who help set the direction of the cloud company and understand their strategy as part of the beginning of what will become a long-term partnership. This could be a quarterly review, time together in the on-boarding process or even joining a formal advisory council.
  4. What are the people we are going to work with like? What is their background? Do they listen? Does the cloud provider have high turnover? How are they trained on an ongoing basis? Are they empowered to take care of our needs? Do they like what they do every day?

Be confident that your CSP will invest the required resources to deliver the latest technology and best performance to your organization. Ask questions about how the organization develops talent and encourages a culture of learning and teamwork. Although it's hard to "score" the people factor, it's vital to the decision making process - and to establishing a long-term relationship with a trusted resource.

More Stories By Steve Terp

Steve Terp is president of Concerto Cloud Services. He is a veteran business management and technology sales executive with 25 years of experience in building innovative technology services, business development teams and partnership programs. Steve manages the overall direction and growth of Concerto.

Comments (0)

Share your thoughts on this story.

Add your comment
You must be signed in to add a comment. Sign-in | Register

In accordance with our Comment Policy, we encourage comments that are on topic, relevant and to-the-point. We will remove comments that include profanity, personal attacks, racial slurs, threats of violence, or other inappropriate material that violates our Terms and Conditions, and will block users who make repeated violations. We ask all readers to expect diversity of opinion and to treat one another with dignity and respect.


IoT & Smart Cities Stories
Dion Hinchcliffe is an internationally recognized digital expert, bestselling book author, frequent keynote speaker, analyst, futurist, and transformation expert based in Washington, DC. He is currently Chief Strategy Officer at the industry-leading digital strategy and online community solutions firm, 7Summits.
Digital Transformation is much more than a buzzword. The radical shift to digital mechanisms for almost every process is evident across all industries and verticals. This is often especially true in financial services, where the legacy environment is many times unable to keep up with the rapidly shifting demands of the consumer. The constant pressure to provide complete, omnichannel delivery of customer-facing solutions to meet both regulatory and customer demands is putting enormous pressure on...
IoT is rapidly becoming mainstream as more and more investments are made into the platforms and technology. As this movement continues to expand and gain momentum it creates a massive wall of noise that can be difficult to sift through. Unfortunately, this inevitably makes IoT less approachable for people to get started with and can hamper efforts to integrate this key technology into your own portfolio. There are so many connected products already in place today with many hundreds more on the h...
The standardization of container runtimes and images has sparked the creation of an almost overwhelming number of new open source projects that build on and otherwise work with these specifications. Of course, there's Kubernetes, which orchestrates and manages collections of containers. It was one of the first and best-known examples of projects that make containers truly useful for production use. However, more recently, the container ecosystem has truly exploded. A service mesh like Istio addr...
Digital Transformation: Preparing Cloud & IoT Security for the Age of Artificial Intelligence. As automation and artificial intelligence (AI) power solution development and delivery, many businesses need to build backend cloud capabilities. Well-poised organizations, marketing smart devices with AI and BlockChain capabilities prepare to refine compliance and regulatory capabilities in 2018. Volumes of health, financial, technical and privacy data, along with tightening compliance requirements by...
Charles Araujo is an industry analyst, internationally recognized authority on the Digital Enterprise and author of The Quantum Age of IT: Why Everything You Know About IT is About to Change. As Principal Analyst with Intellyx, he writes, speaks and advises organizations on how to navigate through this time of disruption. He is also the founder of The Institute for Digital Transformation and a sought after keynote speaker. He has been a regular contributor to both InformationWeek and CIO Insight...
Andrew Keys is Co-Founder of ConsenSys Enterprise. He comes to ConsenSys Enterprise with capital markets, technology and entrepreneurial experience. Previously, he worked for UBS investment bank in equities analysis. Later, he was responsible for the creation and distribution of life settlement products to hedge funds and investment banks. After, he co-founded a revenue cycle management company where he learned about Bitcoin and eventually Ethereal. Andrew's role at ConsenSys Enterprise is a mul...
To Really Work for Enterprises, MultiCloud Adoption Requires Far Better and Inclusive Cloud Monitoring and Cost Management … But How? Overwhelmingly, even as enterprises have adopted cloud computing and are expanding to multi-cloud computing, IT leaders remain concerned about how to monitor, manage and control costs across hybrid and multi-cloud deployments. It’s clear that traditional IT monitoring and management approaches, designed after all for on-premises data centers, are falling short in ...
In his general session at 19th Cloud Expo, Manish Dixit, VP of Product and Engineering at Dice, discussed how Dice leverages data insights and tools to help both tech professionals and recruiters better understand how skills relate to each other and which skills are in high demand using interactive visualizations and salary indicator tools to maximize earning potential. Manish Dixit is VP of Product and Engineering at Dice. As the leader of the Product, Engineering and Data Sciences team at D...
Dynatrace is an application performance management software company with products for the information technology departments and digital business owners of medium and large businesses. Building the Future of Monitoring with Artificial Intelligence. Today we can collect lots and lots of performance data. We build beautiful dashboards and even have fancy query languages to access and transform the data. Still performance data is a secret language only a couple of people understand. The more busine...