Welcome!

Java IoT Authors: Elizabeth White, Liz McMillan, Pat Romanski, Yeshim Deniz, Paul Simmons

Related Topics: @CloudExpo, Microservices Expo, @DevOpsSummit

@CloudExpo: Blog Feed Post

Journey to the Cloud, Better with Incident Management |@CloudExpo #Agile #CloudNative

There are many paths organizations can take when migrating to the cloud

Journey to the Cloud, Better with Incident Management
By Vince Power

Many IT organizations have come to learn that leveraging cloud infrastructure is not just unavoidable, it’s one of the most effective paths for IT organizations to become more responsive to business needs.

Yet with the cloud comes new challenges, including minimizing downtime, decreasing the cost of operations, and preventing employee burnout to name a few. As companies migrate their processes and procedures to their new reality of a cloud-based infrastructure, an incident management solution can and should be adopted to help overcome these challenges. This is particularly true when larger enterprises operate with a hybrid environment, which mixes traditional infrastructure with cloud-based infrastructure and, by extension, requires a hybrid approach to incident management. It takes time to migrate to the cloud, it’s not something that can be done in one sweep.

Let’s take a look at why organizations are embracing this new paradigm and migrating to the cloud, as well as how they’re handling incident management for a seamless cloud migration.

Why make the move to the cloud?
There are many paths organizations can take when migrating to the cloud — from development teams looking at cloud-native apps, to infrastructure teams looking at different combinations of private and public clouds and how to build a hybrid infrastructure to interconnect them. Let’s take a quick look at some of the benefits migrating to the cloud offers:

  • Reduced Infrastructure Management: By leveraging cloud services, employees are freed up from having to patch and maintain underpinning components and able to focus instead on providing business value.
  • Increased Agility: The ability to update, add, and remove services on top of a cloud infrastructure drastically changes how fast businesses can respond to new opportunities.
  • Cloud-Native Apps: Combining agile development practices with continuous integration, continuous delivery, and microservices allows teams to deliver business functionality at a speed and scale that make sense.
  • Disaster Recovery and Business Continuity: Leveraging cloud infrastructure’s built-in data replication features allows for secondary sites primed for rapid recovery. Over time, this can morph into having applications running in multiple availability zones, or full regions.
  • Always-On: Cloud services are generally up 24 hours a day, 365 days a year with no extra effort or staffing required beyond the migration to the service.
  • No Capital Investment: Cloud services work on a subscription basis, which eliminates major capital expenditures, and moves costs to operational budgets without the need to deal with amortization and depreciation. The cloud service provider maintains the physical environment, with all the capital expenses that would entail.
  • Reduced Time-to-Market: Without the full purchase cycle that goes along with a capital expenditure, teams can start testing new ideas in days, as opposed to traditional models, which can mean weeks or months of lead time.

Moving to the cloud makes sense for many organizations — both big and small — as the benefits it provides allows businesses to be more agile. Moving to the cloud is becoming a matter of when, not if. As a result, IT teams must learn how to build, operate, and support applications within this new paradigm.

Get real-time visibility into your cloud environment
Not having an incident management processes in place before and after a migration to the cloud can often lead to blind spots and cause delays in incident response when issues arise. These issues can lead to risk to the business, impact to customers, and delays in the migration process. And once you have a hybrid infrastructure, or have completely moved to a public cloud infrastructure, these weaknesses will start to interfere with real incident response if left unaddressed. It’s crucial to manage hybrid cloud environments with effective incident response, so you can get real-time visibility into what’s working in your cloud-based applications and taking action if an issue happens during or after migration.

Incident management challenges during cloud migration
As we mentioned, migrating to the cloud comes with its own set of new challenges to overcome, including:

Integrating with cloud infrastructure providers and monitoring
With the introduction of cloud-native apps into an organization’s application portfolio, it is essential to be able to see and report on all its instances across multiple cloud providers, even as it dynamically adds and removes instances. It’s not only important to pull in signals from modern, cloud-based tools, it’s just as important to pull in digital signals from more traditional tools, as organizations are likely to exist in a hybrid environment. This is a huge risk during migration, as not all applications will migrate at the same time, but in order to deliver an existing service or app, both on-premises and cloud components are needed.

Solution: Have an incident management platform that understands and can integrate with modern and traditional application performance management suites and the native tooling that all cloud infrastructures have available.

Always-on means always supported
Customers have grown accustomed to an always-on experience, they expect their services to be generally available 24/7, and they won’t hesitate to become vocal about not wanting to wait until Monday morning to report a problem.

Solution: Invest in an incident management platform which is built to handle 24/7 support, and can handle knowing who to notify on which team when a monitoring solution proactively detects a fault, or even when a client submits an incident. Then, support that team through the lifecycle of the incident response.

Cloud visibility
Now that more services are available from cloud-based providers, how do you ensure your team has the visibility they need into events and alerts within supporting applications, middleware, and infrastructure to allow them to head-off issues before customers are impacted or your projects are delayed?

Solution: Invest in solutions that can consume information from multiple sources and support your team’s ability to see into the impact of issues. It’s important to make sure your responders have the right information to take action and minimize the risk to the business and project teams. This ensures the cloud migration lifecycle is moving quickly and that quality application changes are introduced into production.

Distributed workforce
With the cloud comes a more mobile-friendly platform, and with more and more organizations with multiple geographically dispersed offices, having a single unified and centralized communication channel is key.

Solution: It doesn’t matter if it is a traditional telephony conference bridge, or more modern collaboration solutions like Slack or HipChat. The goal is one place to find the people you need to talk to. The benefits of a tool like Slack or HipChat are integrations that hook into incident management and monitoring solutions to bring information and action into the chat without leaving the conversation.

As part of any cloud migration, it is important to consider the needs of supporting teams at the same tier as the needs of the developers and business units pushing for the change. If the supporting teams don’t have all the processes and tools they need to stand behind what the developers are deploying, then all the added layers of complexity are of zero value to the business, because they can’t be used reliably.

The post Journey to the Cloud, Better with Incident Management appeared first on PagerDuty.

Read the original blog entry...

More Stories By PagerDuty Blog

PagerDuty’s operations performance platform helps companies increase reliability. By connecting people, systems and data in a single view, PagerDuty delivers visibility and actionable intelligence across global operations for effective incident resolution management. PagerDuty has over 100 platform partners, and is trusted by Fortune 500 companies and startups alike, including Microsoft, National Instruments, Electronic Arts, Adobe, Rackspace, Etsy, Square and Github.

@ThingsExpo Stories
Explosive growth in connected devices. Enormous amounts of data for collection and analysis. Critical use of data for split-second decision making and actionable information. All three are factors in making the Internet of Things a reality. Yet, any one factor would have an IT organization pondering its infrastructure strategy. How should your organization enhance its IT framework to enable an Internet of Things implementation? In his session at @ThingsExpo, James Kirkland, Red Hat's Chief Archi...
In his general session at 19th Cloud Expo, Manish Dixit, VP of Product and Engineering at Dice, discussed how Dice leverages data insights and tools to help both tech professionals and recruiters better understand how skills relate to each other and which skills are in high demand using interactive visualizations and salary indicator tools to maximize earning potential. Manish Dixit is VP of Product and Engineering at Dice. As the leader of the Product, Engineering and Data Sciences team at D...
Personalization has long been the holy grail of marketing. Simply stated, communicate the most relevant offer to the right person and you will increase sales. To achieve this, you must understand the individual. Consequently, digital marketers developed many ways to gather and leverage customer information to deliver targeted experiences. In his session at @ThingsExpo, Lou Casal, Founder and Principal Consultant at Practicala, discussed how the Internet of Things (IoT) has accelerated our abilit...
Organizations planning enterprise data center consolidation and modernization projects are faced with a challenging, costly reality. Requirements to deploy modern, cloud-native applications simultaneously with traditional client/server applications are almost impossible to achieve with hardware-centric enterprise infrastructure. Compute and network infrastructure are fast moving down a software-defined path, but storage has been a laggard. Until now.
Digital Transformation is much more than a buzzword. The radical shift to digital mechanisms for almost every process is evident across all industries and verticals. This is often especially true in financial services, where the legacy environment is many times unable to keep up with the rapidly shifting demands of the consumer. The constant pressure to provide complete, omnichannel delivery of customer-facing solutions to meet both regulatory and customer demands is putting enormous pressure on...
The best way to leverage your CloudEXPO | DXWorldEXPO presence as a sponsor and exhibitor is to plan your news announcements around our events. The press covering CloudEXPO | DXWorldEXPO will have access to these releases and will amplify your news announcements. More than two dozen Cloud companies either set deals at our shows or have announced their mergers and acquisitions at CloudEXPO. Product announcements during our show provide your company with the most reach through our targeted audienc...
JETRO showcased Japan Digital Transformation Pavilion at SYS-CON's 21st International Cloud Expo® at the Santa Clara Convention Center in Santa Clara, CA. The Japan External Trade Organization (JETRO) is a non-profit organization that provides business support services to companies expanding to Japan. With the support of JETRO's dedicated staff, clients can incorporate their business; receive visa, immigration, and HR support; find dedicated office space; identify local government subsidies; get...
@DevOpsSummit at Cloud Expo, taking place November 12-13 in New York City, NY, is co-located with 22nd international CloudEXPO | first international DXWorldEXPO and will feature technical sessions from a rock star conference faculty and the leading industry players in the world.
DXWorldEXPO LLC announced today that ICC-USA, a computer systems integrator and server manufacturing company focused on developing products and product appliances, will exhibit at the 22nd International CloudEXPO | DXWorldEXPO. DXWordEXPO New York 2018, colocated with CloudEXPO New York 2018 will be held November 11-13, 2018, in New York City. ICC is a computer systems integrator and server manufacturing company focused on developing products and product appliances to meet a wide range of ...
DXWorldEXPO LLC announced today that the upcoming DXWorldEXPO | CloudEXPO New York event will feature 10 companies from Poland to participate at the "Poland Digital Transformation Pavilion" on November 12-13, 2018.
22nd International Cloud Expo, taking place June 5-7, 2018, at the Javits Center in New York City, NY, and co-located with the 1st DXWorld Expo will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud ...
In his keynote at 19th Cloud Expo, Sheng Liang, co-founder and CEO of Rancher Labs, discussed the technological advances and new business opportunities created by the rapid adoption of containers. With the success of Amazon Web Services (AWS) and various open source technologies used to build private clouds, cloud computing has become an essential component of IT strategy. However, users continue to face challenges in implementing clouds, as older technologies evolve and newer ones like Docker c...
Business professionals no longer wonder if they'll migrate to the cloud; it's now a matter of when. The cloud environment has proved to be a major force in transitioning to an agile business model that enables quick decisions and fast implementation that solidify customer relationships. And when the cloud is combined with the power of cognitive computing, it drives innovation and transformation that achieves astounding competitive advantage.
Cloud-enabled transformation has evolved from cost saving measure to business innovation strategy -- one that combines the cloud with cognitive capabilities to drive market disruption. Learn how you can achieve the insight and agility you need to gain a competitive advantage. Industry-acclaimed CTO and cloud expert, Shankar Kalyana presents. Only the most exceptional IBMers are appointed with the rare distinction of IBM Fellow, the highest technical honor in the company. Shankar has also receive...
Michael Maximilien, better known as max or Dr. Max, is a computer scientist with IBM. At IBM Research Triangle Park, he was a principal engineer for the worldwide industry point-of-sale standard: JavaPOS. At IBM Research, some highlights include pioneering research on semantic Web services, mashups, and cloud computing, and platform-as-a-service. He joined the IBM Cloud Labs in 2014 and works closely with Pivotal Inc., to help make the Cloud Found the best PaaS.
In his Opening Keynote at 21st Cloud Expo, John Considine, General Manager of IBM Cloud Infrastructure, led attendees through the exciting evolution of the cloud. He looked at this major disruption from the perspective of technology, business models, and what this means for enterprises of all sizes. John Considine is General Manager of Cloud Infrastructure Services at IBM. In that role he is responsible for leading IBM’s public cloud infrastructure including strategy, development, and offering m...
DXWorldEXPO LLC announced today that All in Mobile, a mobile app development company from Poland, will exhibit at the 22nd International CloudEXPO | DXWorldEXPO. All In Mobile is a mobile app development company from Poland. Since 2014, they maintain passion for developing mobile applications for enterprises and startups worldwide.
We are seeing a major migration of enterprises applications to the cloud. As cloud and business use of real time applications accelerate, legacy networks are no longer able to architecturally support cloud adoption and deliver the performance and security required by highly distributed enterprises. These outdated solutions have become more costly and complicated to implement, install, manage, and maintain.SD-WAN offers unlimited capabilities for accessing the benefits of the cloud and Internet. ...
Headquartered in Plainsboro, NJ, Synametrics Technologies has provided IT professionals and computer systems developers since 1997. Based on the success of their initial product offerings (WinSQL and DeltaCopy), the company continues to create and hone innovative products that help its customers get more from their computer applications, databases and infrastructure. To date, over one million users around the world have chosen Synametrics solutions to help power their accelerated business or per...
Dion Hinchcliffe is an internationally recognized digital expert, bestselling book author, frequent keynote speaker, analyst, futurist, and transformation expert based in Washington, DC. He is currently Chief Strategy Officer at the industry-leading digital strategy and online community solutions firm, 7Summits.