RIDGELAND, MS -- (MARKET WIRE) -- 09/25/07 -- PC remote control is the most efficient technical support model: Reps don't have to travel to the customer or employee location; they can see exactly what's going on with the remote computer as if they were sitting right in front of it; and they don't have to rely on descriptions or explanations of the problem from someone without a technical background. Equally important, it enables business continuity in an increasingly global business community and mobile or remote workforce. However, determining which PC remote control solution is best for your company can be time consuming and expensive. Every minute spent researching and testing the wrong IT help desk solution is time in which you could be deriving the benefits. Bomgar's most recent webcast, Building ROI for Remote Support Tools, helps determine the best solution for your company so you can find the PC remote control solution that is best for you quickly and easily.

Building ROI for Remote Support Tools features John Ragsdale, VP of Research, SSPA, Krista Ciccozzi, Director of Technical Support, PracticeWorks, and Chris Watson, VP of Strategic Alliances, Bomgar Corporation. Together they will review the critical business issues impacted by PC remote control, tell you how to measure that impact, and outline the data you need to gather in order to create an ROI assessment and prepare an RFP.

"Remote desktop support will gradually become more and more of a business necessity vs. a competitive advantage. Those companies who do not adopt it until later will have to adopt it because their competitors will become more and more productive and efficient through the use of this technology. It's easier to keep pace than to catch up to competitors later," said McNeill.

Watch Building ROI for Remote Support Tools to help you determine the most important metrics companies should focus on when looking for help desk software.

For information on Bomgar's PC remote control software, visit their website at http://www.bomgar.com.

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