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Java IoT: Article

Sun Microsystems Offers eLearning to SunSpectrum Customers

Company's Product Support Program Sees Several New Features

Sun Microsystems, Inc. has made the eLearning Library, an online resource of technical training modules available at no additional cost to current SunSpectrum customers. The initial set of modules focuses on the Solaris Operating System and includes new courseware for Solaris 10.

The eLearning Library is one of several augmentations to Sun's service plans. Other new features include:

  • Sun Update Connection: The first service available through Sun Connection, Sun Update Connection helps customers keep their Sun systems up-to-date and secure with automatic notification of Solaris Operating System updates, advanced analysis capabilities and multi-system remote update management. A preview release of Sun Update Connection is scheduled to be available by the end of the quarter.
  • One-Stop Interoperability Assistance: Sun is formally expanding it's interoperability support through a broader network of participating vendors and the inclusion of joint support centers that Sun now operates with Oracle, SAP and VERITAS.
  • System Health Check Subscription: Systems with SunSpectrum Platinum Service Plan coverage are now entitled to receive Sun's on-demand configuration assessment service, Sun System Analysis. This service helps companies proactively manage mission-critical systems.

"We see a real opportunity within the market to provide unparalleled value to customers through a series of compelling enhancements to our customers' coverage," said Don Grantham, executive vice president of Services at Sun Microsystems. "The industry has forgotten what good customer support is all about. Too many vendors are pushing end-to-end outsourcing or undertaking cost-cutting measures that alienate their customers. Sun's approach is different -- we offer choice without hidden agendas and we strive to put our customers first."

Sun enlisted Forrester Research's TEI Consulting Team to investigate the Sun Spectrum Service Plan for customers. Forrester examined the total economic impact and return on investment of SunSpectrum services in a study published in April 2005.

The Forrester study, commissioned by Sun, yielded key findings, including: lower total cost of support, improved systems availability and improved system administrator productivity with SunSpectrum service as compared to a break/fix environment. Forrester interviewed current international and national SunSpectrum service customers in financial services, telecommunications and publishing industries and through a Total Economic Impact framework developed a composite organization. The estimate risk-adjusted ROI for this composite company was 67% with a breakeven point (payback period) within 12 months.

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