|April 21, 2009 07:45 PM EDT||
The largest bus operator in Hong Kong, the Kowloon Motor Bus Company (KMB), is responsible for carrying around 2.7 million passengers a day and coordinates the movement of 4,040 buses. By utilizing Sybase Adaptive Server Enterprise (ASE), PowerBuilder, and PocketBuilder, KMB built two mission-critical systems: the Traffic Operations Management System (TOM) and the Terminus Management System (TER).
Using these systems, KMB can now better handle the company's resource allocation, improve the effectiveness of depot staff in their daily duties, and provide greater mobility to its workforce at the terminals.
- Streamlines workflow
- Standardizes working procedures across depots
- Increases work efficiency
- Optimizes resource allocation
- Increases staff deployment flexibility
- Reduces training time
- Reduces clerical work
- Improves staff communication
- Increases mobility
- Adaptive Server Enterprise
KMB Keeps Buses Moving with Sybase
The Kowloon Motor Bus Company, widely known as KMB, was established in 1933 after obtaining a franchise to operate bus services in Kowloon and the New Territories. When it was founded, KMB's bus fleet consisted of 106 single deck buses.
Today, KMB is the largest bus operator in Hong Kong with 4,040 buses, around 12,000 staff and a network of 402 bus routes transporting around 2.7 million passengers every day. KMB is now one of the world's largest privately-run public bus companies and recognized as an international leader in public bus transportation.
Replacing Manual Processes
KMB had traditionally used a manual-based approach to managing processes and information around duty assignment sheets - information essential to the smooth operation of the company. KMB was looking for a technology solution that would allow it to manage this information with greater efficiency.
A mainframe computer system was used to produce duty assignment sheets that were printed four days in advance and contained information such as the route number, vehicle registration number, and the bus captain duty schedule. The duty dispatch staff would reallocate resources such as assigning replacement bus captains in place of those who were sick, or reallocate spare buses in place of those that were unavailable due to maintenance. These allocations were done manually and the dispatch staff would be required to be familiar with the training information of bus captains and with particular features of the buses so as to assign the right person to the right duty. While staff could accomplish this task, the process was time-consuming.
As job allocation and duty scheduling is a complex process, this "manual" approach also meant that it took several years for an employee to become skilled at performing the reallocations. This meant the task was often restricted to being completed only by very experienced employees.
"With such a large fleet and the need for our business to be able to quickly respond to unpredictable incidents such as road work or accidents, as well as regular occurrences such as holidays and scheduled maintenance of buses, we knew we needed to find a better way to deploy our resources," explains Tommy Leung, head of the Information Technology Department.
Increase Mobility and Provide Better Customer Service
KMB was also looking for a way to make their depot staff more mobile, particularly when they found terminus supervisors were spending 50 percent of their time managing bus schedules and logging arrival and departure times of buses. Staff also spent a considerable amount of time managing traffic control issues and assisting passengers, while also liaising with the KMB control center and other bus termini.
"When we were looking for ways to automate our processes and make things easier for staff, we also recognized the need to make this technology more mobile.
"In the end, if our staff can do their job more efficiently, it helps our customers who use our services on a daily basis - customers can access up-to-the-minute information while staff have more time to attend to passengers," says Tommy Leung.
Automated and Mobile Operations
Using Sybase technology, KMB developed an in-house system called Traffic Operations Management System (TOM) to better handle the company's resource allocation and assist depot staff in their daily duties.
Sybase's Adaptive Server Enterprise (ASE) and PowerBuilder technologies were used as the core components of TOM, which has transformed the way KMB stores and accesses information. Using ASE and PowerBuilder enables TOM to automatically generate the daily schedules, including the route timetable, bus captain's schedule, and operational requests.
The system is able to look at various requirements, such as the familiarity of the bus captains with a particular route and a particular bus, to generate an appropriate duty schedule. Should an unpredicted event happen, the system is designed to always have a back-up schedule.
ASE and PowerBuilder also allow TOM to record precise data such as overtime hours and duty information, which is transferred directly to the payroll system for wage calculations.
KMB also uses Sybase's PowerBuilder and PocketBuilder in another core application called the Terminus Management System (TER) to automate terminus operations covering bus termini around Hong Kong. Terminus Supervisors access and record essential information such as operational data and real-time bus schedules using a PDA that runs PocketBuilder. This system has replaced a paper-based system and gives employees even more flexibility and mobility when working around the terminus. With the TER architecture in place, staff are also able to liaise directly with the KMB control center and other termini.
A New System - Better Efficiency, More Access
Implementing the TOM system powered by Sybase ASE and PowerBuilder has transformed KMB, delivering immediate benefits to customers, employees, and KMB's back office. TOM has replaced many manual processes including the manual sign-in procedure for employees that used to take up to 10 minutes and now takes only seconds. Each duty assignment sheet containing the location of the bus, route number, vehicle registration number, and a remark column is now automatically produced.
Training time spent on depot staff has also been shortened significantly as the system negates the need for staff to memorize bus features, bus captain experience, and particular route requirements. Route information and assignments are now automatically generated - faster and with much less required human intervention.
"One of the major advantages of Sybase PowerBuilder technology was time-to-market. It took us under three months to implement the mobile application and have it up and running - we were very impressed," summarizes Tommy Leung.
TER, using Sybase PocketBuilder, gives Terminus Supervisors greater mobility via the use of PDAs. Using PDAs, KMB staff have been able to greatly improve efficiency as it allows for instant communication with the depot and related departments. In addition, the use of Pocket Builder has helped the KMB minimize paper waste by saving around 250,000 pages of terminus log paper.
"PocketBuilder had the added benefit of being really easy to use, so for staff the learning curve was almost non-existent. Getting people familiar with new technology is usually the biggest hurdle of any implementation and with PocketBuilder it wasn't an issue.
"All three Sybase solutions including ASE, PowerBuilder, and Pocket Builder have greatly enhanced our business and the service we provide customers. The technology has been essential in taking our business to the next level of efficiency," said Tommy Leung, KMB.
"Introducing the TOM system and TER with its unique mobility capability was very challenging. We knew we needed a technology provider that would not only provide seamless implementation but, more important, remain our partner long after the implementation was complete.
"Sybase was able to demonstrate the superior performance of its products together with the ability for these products to grow with our business," said Mr. Tommy Leung, KMB.
• • •
Reprinted with permission from Sybase
For IoT to grow as quickly as analyst firms’ project, a lot is going to fall on developers to quickly bring applications to market. But the lack of a standard development platform threatens to slow growth and make application development more time consuming and costly, much like we’ve seen in the mobile space. In his session at @ThingsExpo, Mike Weiner, Product Manager of the Omega DevCloud with KORE Telematics Inc., discussed the evolving requirements for developers as IoT matures and conducted a live demonstration of how quickly application development can happen when the need to comply wit...
Jul. 31, 2015 08:45 AM EDT Reads: 305
Explosive growth in connected devices. Enormous amounts of data for collection and analysis. Critical use of data for split-second decision making and actionable information. All three are factors in making the Internet of Things a reality. Yet, any one factor would have an IT organization pondering its infrastructure strategy. How should your organization enhance its IT framework to enable an Internet of Things implementation? In his session at @ThingsExpo, James Kirkland, Red Hat's Chief Architect for the Internet of Things and Intelligent Systems, described how to revolutionize your archit...
Jul. 30, 2015 07:30 PM EDT Reads: 1,403
SYS-CON Events announced today that HPM Networks will exhibit at the 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. For 20 years, HPM Networks has been integrating technology solutions that solve complex business challenges. HPM Networks has designed solutions for both SMB and enterprise customers throughout the San Francisco Bay Area.
Jul. 30, 2015 03:45 PM EDT Reads: 458
MuleSoft has announced the findings of its 2015 Connectivity Benchmark Report on the adoption and business impact of APIs. The findings suggest traditional businesses are quickly evolving into "composable enterprises" built out of hundreds of connected software services, applications and devices. Most are embracing the Internet of Things (IoT) and microservices technologies like Docker. A majority are integrating wearables, like smart watches, and more than half plan to generate revenue with APIs within the next year.
Jul. 30, 2015 02:30 PM EDT Reads: 109
The Internet of Everything (IoE) brings together people, process, data and things to make networked connections more relevant and valuable than ever before – transforming information into knowledge and knowledge into wisdom. IoE creates new capabilities, richer experiences, and unprecedented opportunities to improve business and government operations, decision making and mission support capabilities.
Jul. 30, 2015 01:45 PM EDT Reads: 273
Growth hacking is common for startups to make unheard-of progress in building their business. Career Hacks can help Geek Girls and those who support them (yes, that's you too, Dad!) to excel in this typically male-dominated world. Get ready to learn the facts: Is there a bias against women in the tech / developer communities? Why are women 50% of the workforce, but hold only 24% of the STEM or IT positions? Some beginnings of what to do about it! In her Opening Keynote at 16th Cloud Expo, Sandy Carter, IBM General Manager Cloud Ecosystem and Developers, and a Social Business Evangelist, d...
Jul. 30, 2015 12:00 PM EDT Reads: 2,061
In his keynote at 16th Cloud Expo, Rodney Rogers, CEO of Virtustream, discussed the evolution of the company from inception to its recent acquisition by EMC – including personal insights, lessons learned (and some WTF moments) along the way. Learn how Virtustream’s unique approach of combining the economics and elasticity of the consumer cloud model with proper performance, application automation and security into a platform became a breakout success with enterprise customers and a natural fit for the EMC Federation.
Jul. 30, 2015 09:00 AM EDT Reads: 2,164
The Internet of Things is not only adding billions of sensors and billions of terabytes to the Internet. It is also forcing a fundamental change in the way we envision Information Technology. For the first time, more data is being created by devices at the edge of the Internet rather than from centralized systems. What does this mean for today's IT professional? In this Power Panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, panelists addressed this very serious issue of profound change in the industry.
Jul. 29, 2015 03:00 PM EDT Reads: 1,274
Discussions about cloud computing are evolving into discussions about enterprise IT in general. As enterprises increasingly migrate toward their own unique clouds, new issues such as the use of containers and microservices emerge to keep things interesting. In this Power Panel at 16th Cloud Expo, moderated by Conference Chair Roger Strukhoff, panelists addressed the state of cloud computing today, and what enterprise IT professionals need to know about how the latest topics and trends affect their organization.
Jul. 29, 2015 02:00 PM EDT Reads: 1,185
It is one thing to build single industrial IoT applications, but what will it take to build the Smart Cities and truly society-changing applications of the future? The technology won’t be the problem, it will be the number of parties that need to work together and be aligned in their motivation to succeed. In his session at @ThingsExpo, Jason Mondanaro, Director, Product Management at Metanga, discussed how you can plan to cooperate, partner, and form lasting all-star teams to change the world and it starts with business models and monetization strategies.
Jul. 28, 2015 04:30 PM EDT Reads: 1,765
Converging digital disruptions is creating a major sea change - Cisco calls this the Internet of Everything (IoE). IoE is the network connection of People, Process, Data and Things, fueled by Cloud, Mobile, Social, Analytics and Security, and it represents a $19Trillion value-at-stake over the next 10 years. In her keynote at @ThingsExpo, Manjula Talreja, VP of Cisco Consulting Services, discussed IoE and the enormous opportunities it provides to public and private firms alike. She will share what businesses must do to thrive in the IoE economy, citing examples from several industry sectors.
Jul. 28, 2015 11:00 AM EDT Reads: 2,043
There will be 150 billion connected devices by 2020. New digital businesses have already disrupted value chains across every industry. APIs are at the center of the digital business. You need to understand what assets you have that can be exposed digitally, what their digital value chain is, and how to create an effective business model around that value chain to compete in this economy. No enterprise can be complacent and not engage in the digital economy. Learn how to be the disruptor and not the disruptee.
Jul. 27, 2015 10:00 AM EDT Reads: 2,032
Akana has released Envision, an enhanced API analytics platform that helps enterprises mine critical insights across their digital eco-systems, understand their customers and partners and offer value-added personalized services. “In today’s digital economy, data-driven insights are proving to be a key differentiator for businesses. Understanding the data that is being tunneled through their APIs and how it can be used to optimize their business and operations is of paramount importance,” said Alistair Farquharson, CTO of Akana.
Jul. 27, 2015 09:00 AM EDT Reads: 327
Business as usual for IT is evolving into a "Make or Buy" decision on a service-by-service conversation with input from the LOBs. How does your organization move forward with cloud? In his general session at 16th Cloud Expo, Paul Maravei, Regional Sales Manager, Hybrid Cloud and Managed Services at Cisco, discusses how Cisco and its partners offer a market-leading portfolio and ecosystem of cloud infrastructure and application services that allow you to uniquely and securely combine cloud business applications and services across multiple cloud delivery models.
Jul. 27, 2015 08:00 AM EDT Reads: 1,905
The enterprise market will drive IoT device adoption over the next five years. In his session at @ThingsExpo, John Greenough, an analyst at BI Intelligence, division of Business Insider, analyzed how companies will adopt IoT products and the associated cost of adopting those products. John Greenough is the lead analyst covering the Internet of Things for BI Intelligence- Business Insider’s paid research service. Numerous IoT companies have cited his analysis of the IoT. Prior to joining BI Intelligence, he worked analyzing bank technology for Corporate Insight and The Clearing House Payment...
Jul. 26, 2015 09:00 PM EDT Reads: 1,576
"Optimal Design is a technology integration and product development firm that specializes in connecting devices to the cloud," stated Joe Wascow, Co-Founder & CMO of Optimal Design, in this SYS-CON.tv interview at @ThingsExpo, held June 9-11, 2015, at the Javits Center in New York City.
Jul. 25, 2015 02:00 PM EDT Reads: 393
SYS-CON Events announced today that CommVault has been named “Bronze Sponsor” of SYS-CON's 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. A singular vision – a belief in a better way to address current and future data management needs – guides CommVault in the development of Singular Information Management® solutions for high-performance data protection, universal availability and simplified management of data on complex storage networks. CommVault's exclusive single-platform architecture gives companies unp...
Jul. 25, 2015 01:00 PM EDT Reads: 1,959
Electric Cloud and Arynga have announced a product integration partnership that will bring Continuous Delivery solutions to the automotive Internet-of-Things (IoT) market. The joint solution will help automotive manufacturers, OEMs and system integrators adopt DevOps automation and Continuous Delivery practices that reduce software build and release cycle times within the complex and specific parameters of embedded and IoT software systems.
Jul. 25, 2015 12:15 PM EDT Reads: 464
"ciqada is a combined platform of hardware modules and server products that lets people take their existing devices or new devices and lets them be accessible over the Internet for their users," noted Geoff Engelstein of ciqada, a division of Mars International, in this SYS-CON.tv interview at @ThingsExpo, held June 9-11, 2015, at the Javits Center in New York City.
Jul. 25, 2015 12:00 PM EDT Reads: 1,539
Internet of Things is moving from being a hype to a reality. Experts estimate that internet connected cars will grow to 152 million, while over 100 million internet connected wireless light bulbs and lamps will be operational by 2020. These and many other intriguing statistics highlight the importance of Internet powered devices and how market penetration is going to multiply many times over in the next few years.
Jul. 25, 2015 09:00 AM EDT Reads: 1,492