|April 21, 2009 07:45 PM EDT||
The largest bus operator in Hong Kong, the Kowloon Motor Bus Company (KMB), is responsible for carrying around 2.7 million passengers a day and coordinates the movement of 4,040 buses. By utilizing Sybase Adaptive Server Enterprise (ASE), PowerBuilder, and PocketBuilder, KMB built two mission-critical systems: the Traffic Operations Management System (TOM) and the Terminus Management System (TER).
Using these systems, KMB can now better handle the company's resource allocation, improve the effectiveness of depot staff in their daily duties, and provide greater mobility to its workforce at the terminals.
- Streamlines workflow
- Standardizes working procedures across depots
- Increases work efficiency
- Optimizes resource allocation
- Increases staff deployment flexibility
- Reduces training time
- Reduces clerical work
- Improves staff communication
- Increases mobility
- Adaptive Server Enterprise
KMB Keeps Buses Moving with Sybase
The Kowloon Motor Bus Company, widely known as KMB, was established in 1933 after obtaining a franchise to operate bus services in Kowloon and the New Territories. When it was founded, KMB's bus fleet consisted of 106 single deck buses.
Today, KMB is the largest bus operator in Hong Kong with 4,040 buses, around 12,000 staff and a network of 402 bus routes transporting around 2.7 million passengers every day. KMB is now one of the world's largest privately-run public bus companies and recognized as an international leader in public bus transportation.
Replacing Manual Processes
KMB had traditionally used a manual-based approach to managing processes and information around duty assignment sheets - information essential to the smooth operation of the company. KMB was looking for a technology solution that would allow it to manage this information with greater efficiency.
A mainframe computer system was used to produce duty assignment sheets that were printed four days in advance and contained information such as the route number, vehicle registration number, and the bus captain duty schedule. The duty dispatch staff would reallocate resources such as assigning replacement bus captains in place of those who were sick, or reallocate spare buses in place of those that were unavailable due to maintenance. These allocations were done manually and the dispatch staff would be required to be familiar with the training information of bus captains and with particular features of the buses so as to assign the right person to the right duty. While staff could accomplish this task, the process was time-consuming.
As job allocation and duty scheduling is a complex process, this "manual" approach also meant that it took several years for an employee to become skilled at performing the reallocations. This meant the task was often restricted to being completed only by very experienced employees.
"With such a large fleet and the need for our business to be able to quickly respond to unpredictable incidents such as road work or accidents, as well as regular occurrences such as holidays and scheduled maintenance of buses, we knew we needed to find a better way to deploy our resources," explains Tommy Leung, head of the Information Technology Department.
Increase Mobility and Provide Better Customer Service
KMB was also looking for a way to make their depot staff more mobile, particularly when they found terminus supervisors were spending 50 percent of their time managing bus schedules and logging arrival and departure times of buses. Staff also spent a considerable amount of time managing traffic control issues and assisting passengers, while also liaising with the KMB control center and other bus termini.
"When we were looking for ways to automate our processes and make things easier for staff, we also recognized the need to make this technology more mobile.
"In the end, if our staff can do their job more efficiently, it helps our customers who use our services on a daily basis - customers can access up-to-the-minute information while staff have more time to attend to passengers," says Tommy Leung.
Automated and Mobile Operations
Using Sybase technology, KMB developed an in-house system called Traffic Operations Management System (TOM) to better handle the company's resource allocation and assist depot staff in their daily duties.
Sybase's Adaptive Server Enterprise (ASE) and PowerBuilder technologies were used as the core components of TOM, which has transformed the way KMB stores and accesses information. Using ASE and PowerBuilder enables TOM to automatically generate the daily schedules, including the route timetable, bus captain's schedule, and operational requests.
The system is able to look at various requirements, such as the familiarity of the bus captains with a particular route and a particular bus, to generate an appropriate duty schedule. Should an unpredicted event happen, the system is designed to always have a back-up schedule.
ASE and PowerBuilder also allow TOM to record precise data such as overtime hours and duty information, which is transferred directly to the payroll system for wage calculations.
KMB also uses Sybase's PowerBuilder and PocketBuilder in another core application called the Terminus Management System (TER) to automate terminus operations covering bus termini around Hong Kong. Terminus Supervisors access and record essential information such as operational data and real-time bus schedules using a PDA that runs PocketBuilder. This system has replaced a paper-based system and gives employees even more flexibility and mobility when working around the terminus. With the TER architecture in place, staff are also able to liaise directly with the KMB control center and other termini.
A New System - Better Efficiency, More Access
Implementing the TOM system powered by Sybase ASE and PowerBuilder has transformed KMB, delivering immediate benefits to customers, employees, and KMB's back office. TOM has replaced many manual processes including the manual sign-in procedure for employees that used to take up to 10 minutes and now takes only seconds. Each duty assignment sheet containing the location of the bus, route number, vehicle registration number, and a remark column is now automatically produced.
Training time spent on depot staff has also been shortened significantly as the system negates the need for staff to memorize bus features, bus captain experience, and particular route requirements. Route information and assignments are now automatically generated - faster and with much less required human intervention.
"One of the major advantages of Sybase PowerBuilder technology was time-to-market. It took us under three months to implement the mobile application and have it up and running - we were very impressed," summarizes Tommy Leung.
TER, using Sybase PocketBuilder, gives Terminus Supervisors greater mobility via the use of PDAs. Using PDAs, KMB staff have been able to greatly improve efficiency as it allows for instant communication with the depot and related departments. In addition, the use of Pocket Builder has helped the KMB minimize paper waste by saving around 250,000 pages of terminus log paper.
"PocketBuilder had the added benefit of being really easy to use, so for staff the learning curve was almost non-existent. Getting people familiar with new technology is usually the biggest hurdle of any implementation and with PocketBuilder it wasn't an issue.
"All three Sybase solutions including ASE, PowerBuilder, and Pocket Builder have greatly enhanced our business and the service we provide customers. The technology has been essential in taking our business to the next level of efficiency," said Tommy Leung, KMB.
"Introducing the TOM system and TER with its unique mobility capability was very challenging. We knew we needed a technology provider that would not only provide seamless implementation but, more important, remain our partner long after the implementation was complete.
"Sybase was able to demonstrate the superior performance of its products together with the ability for these products to grow with our business," said Mr. Tommy Leung, KMB.
• • •
Reprinted with permission from Sybase
SYS-CON Events announced today that Aria Systems, the recurring revenue expert, has been named "Bronze Sponsor" of SYS-CON's 15th International Cloud Expo®, which will take place on November 4-6, 2014, at the Santa Clara Convention Center in Santa Clara, CA. Aria Systems helps leading businesses connect their customers with the products and services they love. Industry leaders like Pitney Bowes, Experian, AAA NCNU, VMware, HootSuite and many others choose Aria to power their recurring revenue business and deliver exceptional experiences to their customers.
Oct. 31, 2014 06:30 PM EDT Reads: 2,131
SYS-CON Events announced today that AgilePoint, the leading provider of Microsoft-centric Business Process Management software, will exhibit at SYS-CON's 2nd International @ThingsExpo which will take place on November 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA. AgilePoint is the leading provider of Microsoft-based Business Process Management (BPM) software products, has 1,300+ on-premise and cloud deployments in 25+ countries and provides the same advanced BPM feature set as J2EE vendors like IBM and Appian for the Microsoft .NET native environment. AgilePoint customer...
Oct. 31, 2014 05:00 PM EDT Reads: 1,126
The Internet of Things (IoT) promises to evolve the way the world does business; however, understanding how to apply it to your company can be a mystery. Most people struggle with understanding the potential business uses or tend to get caught up in the technology, resulting in solutions that fail to meet even minimum business goals. In his session at Internet of @ThingsExpo, Jesse Shiah, CEO / President / Co-Founder of AgilePoint Inc., will show what is needed to leverage the IoT to transform your business. He will discuss opportunities and challenges ahead for the IoT from a market and tec...
Oct. 31, 2014 04:00 PM EDT Reads: 1,577
SYS-CON Events announced today that Utimaco will exhibit at SYS-CON's 15th International Cloud Expo®, which will take place on November 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA. Utimaco is a leading manufacturer of hardware based security solutions that provide the root of trust to keep cryptographic keys safe, secure critical digital infrastructures and protect high value data assets. Only Utimaco delivers a general-purpose hardware security module (HSM) as a customizable platform to easily integrate into existing software solutions, embed business logic and build s...
Oct. 31, 2014 03:00 PM EDT Reads: 1,938
One of the biggest challenges when developing connected devices is identifying user value and delivering it through successful user experiences. In his session at Internet of @ThingsExpo, Mike Kuniavsky, Principal Scientist, Innovation Services at PARC, will describe an IoT-specific approach to user experience design that combines approaches from interaction design, industrial design and service design to create experiences that go beyond simple connected gadgets to create lasting, multi-device experiences grounded in people’s real needs and desires.
Oct. 31, 2014 02:00 PM EDT Reads: 1,804
The Internet of Things will greatly expand the opportunities for data collection and new business models driven off of that data. In her session at Internet of @ThingsExpo, Esmeralda Swartz, CMO of MetraTech, will discuss how for this to be effective you not only need to have infrastructure and operational models capable of utilizing this new phenomenon, but increasingly service providers will need to convince a skeptical public to participate. Get ready to show them the money! Speaker Bio: Esmeralda Swartz, CMO of MetraTech, has spent 16 years as a marketing, product management, and busin...
Oct. 31, 2014 09:00 AM EDT Reads: 2,327
SYS-CON Events announced today that TeleStax, the main sponsor of Mobicents, will exhibit at Internet of @ThingsExpo, which will take place on November 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA. TeleStax provides Open Source Communications software and services that facilitate the shift from legacy SS7 based IN networks to IP based LTE and IMS networks hosted on private (on-premise), hybrid or public clouds. TeleStax products include Restcomm, JSLEE, SMSC Gateway, USSD Gateway, SS7 Resource Adaptors, SIP Servlets, Rich Multimedia Services, Presence Services/RCS, Diame...
Oct. 31, 2014 09:00 AM EDT Reads: 1,683
Samsung VP Jacopo Lenzi, who headed the company's recent SmartThings acquisition under the auspices of Samsung's Open Innovaction Center (OIC), answered a few questions we had about the deal. This interview was in conjunction with our interview with SmartThings CEO Alex Hawkinson. IoT Journal: SmartThings was developed in an open, standards-agnostic platform, and will now be part of Samsung's Open Innovation Center. Can you elaborate on your commitment to keep the platform open? Jacopo Lenzi: Samsung recognizes that true, accelerated innovation cannot be driven from one source, but requires a...
Oct. 31, 2014 09:00 AM EDT Reads: 3,373
Things are being built upon cloud foundations to transform organizations. This CEO Power Panel at 15th Cloud Expo, moderated by Roger Strukhoff, Cloud Expo and @ThingsExpo conference chair, will address the big issues involving these technologies and, more important, the results they will achieve. How important are public, private, and hybrid cloud to the enterprise? How does one define Big Data? And how is the IoT tying all this together?
Oct. 31, 2014 08:45 AM EDT Reads: 1,983
We certainly live in interesting technological times. And no more interesting than the current competing IoT standards for connectivity. Various standards bodies, approaches, and ecosystems are vying for mindshare and positioning for a competitive edge. It is clear that when the dust settles, we will have new protocols, evolved protocols, that will change the way we interact with devices and infrastructure. We will also have evolved web protocols, like HTTP/2, that will be changing the very core of our infrastructures. At the same time, we have old approaches made new again like micro-services...
Oct. 31, 2014 07:00 AM EDT Reads: 1,656
SYS-CON Events announces a new pavilion on the Cloud Expo floor where WebRTC converges with the Internet of Things. Pavilion will showcase WebRTC and the Internet of Things. The Internet of Things (IoT) is the most profound change in personal and enterprise IT since the creation of the Worldwide Web more than 20 years ago. All major researchers estimate there will be tens of billions devices--computers, smartphones, tablets, and sensors – connected to the Internet by 2020. This number will continue to grow at a rapid pace for the next several decades.
Oct. 30, 2014 05:30 PM EDT Reads: 2,210
The only place to be June 9-11 is Cloud Expo & @ThingsExpo 2015 East at the Javits Center in New York City. Join us there as delegates from all over the world come to listen to and engage with speakers & sponsors from the leading Cloud Computing, IoT & Big Data companies. Cloud Expo & @ThingsExpo are the leading events covering the booming market of Cloud Computing, IoT & Big Data for the enterprise. Speakers from all over the world will be hand-picked for their ability to explore the economic strategies that utility/cloud computing provides. Whether public, private, or in a hybrid form, clo...
Oct. 30, 2014 05:30 PM EDT Reads: 1,421
SYS-CON Events announced today that Gridstore™, the leader in software-defined storage (SDS) purpose-built for Windows Servers and Hyper-V, will exhibit at SYS-CON's 15th International Cloud Expo®, which will take place on November 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA. Gridstore™ is the leader in software-defined storage purpose built for virtualization that is designed to accelerate applications in virtualized environments. Using its patented Server-Side Virtual Controller™ Technology (SVCT) to eliminate the I/O blender effect and accelerate applications Gridsto...
Oct. 30, 2014 02:00 PM EDT Reads: 2,593
SYS-CON Events announced today that Red Hat, the world's leading provider of open source solutions, will exhibit at Internet of @ThingsExpo, which will take place on November 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA. Red Hat is the world's leading provider of open source software solutions, using a community-powered approach to reliable and high-performing cloud, Linux, middleware, storage and virtualization technologies. Red Hat also offers award-winning support, training, and consulting services. As the connective hub in a global network of enterprises, partners, a...
Oct. 30, 2014 12:15 PM EDT Reads: 2,083
As the Internet of Things unfolds, mobile and wearable devices are blurring the line between physical and digital, integrating ever more closely with our interests, our routines, our daily lives. Contextual computing and smart, sensor-equipped spaces bring the potential to walk through a world that recognizes us and responds accordingly. We become continuous transmitters and receivers of data. In his session at Internet of @ThingsExpo, Andrew Bolwell, Director of Innovation for HP’s Printing and Personal Systems Group, will discuss how key attributes of mobile technology – touch input, senso...
Oct. 30, 2014 12:00 PM EDT Reads: 1,765
The Internet of Things (IoT) is making everything it touches smarter – smart devices, smart cars and smart cities. And lucky us, we’re just beginning to reap the benefits as we work toward a networked society. However, this technology-driven innovation is impacting more than just individuals. The IoT has an environmental impact as well, which brings us to the theme of this month’s #IoTuesday Twitter chat. The ability to remove inefficiencies through connected objects is driving change throughout every sector, including waste management. BigBelly Solar, located just outside of Boston, is trans...
Oct. 30, 2014 11:00 AM EDT Reads: 2,192
Connected devices and the Internet of Things are getting significant momentum in 2014. In his session at Internet of @ThingsExpo, Jim Hunter, Chief Scientist & Technology Evangelist at Greenwave Systems, will examine three key elements that together will drive mass adoption of the IoT before the end of 2015. The first element is the recent advent of robust open source protocols (like AllJoyn and WebRTC) that facilitate M2M communication. The second is broad availability of flexible, cost-effective storage designed to handle the massive surge in back-end data in a world where timely analytics...
Oct. 30, 2014 08:00 AM EDT Reads: 1,617
Internet of @ThingsExpo Silicon Valley announced on Thursday its first 12 all-star speakers and sessions for its upcoming event, which will take place November 4-6, 2014, at the Santa Clara Convention Center in California. @ThingsExpo, the first and largest IoT event in the world, debuted at the Javits Center in New York City in June 10-12, 2014 with over 6,000 delegates attending the conference. Among the first 12 announced world class speakers, IBM will present two highly popular IoT sessions, which will take place November 4-6, 2014 at the Santa Clara Convention Center in Santa Clara, Calif...
Oct. 30, 2014 07:30 AM EDT Reads: 2,299
From a software development perspective IoT is about programming "things," about connecting them with each other or integrating them with existing applications. In his session at @ThingsExpo, Yakov Fain, co-founder of Farata Systems and SuranceBay, will show you how small IoT-enabled devices from multiple manufacturers can be integrated into the workflow of an enterprise application. This is a practical demo of building a framework and components in HTML/Java/Mobile technologies to serve as a platform that can integrate new devices as they become available on the market.
Oct. 29, 2014 02:15 PM EDT Reads: 2,082
SYS-CON Events announced today that O'Reilly Media has been named “Media Sponsor” of SYS-CON's 15th International Cloud Expo®, which will take place on November 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA. O'Reilly Media spreads the knowledge of innovators through its books, online services, magazines, and conferences. Since 1978, O'Reilly Media has been a chronicler and catalyst of cutting-edge development, homing in on the technology trends that really matter and spurring their adoption by amplifying "faint signals" from the alpha geeks who are creating the future. An...
Oct. 29, 2014 01:00 PM EDT Reads: 1,640